Vissa system har problem

Tidigare händelser

Monday 14th April 2025

GlobalConnect Automatiskt uppdatering: Tjurkö

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2383219
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Tjurkö

Occured: 2025-04-14 12:54 CET/CEST
Service(s) restored: 2025-04-15 13:04 CET/CEST

History:
2025-04-15 13:03 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2025-04-15 13:01 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2025-04-15 12:17 – Suspected cable fault. Troubleshooting is ongoing. // Felet misstänks bero på ett kabelfel. Felsökning pågår.
2025-04-14 16:49 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-04-14 15:35 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Orust/Tjörn

Ticket number: INC2383126
Location: Orust/Tjörn
Description: Multiple customer affecting fault
Fault type: Excavation damage

Occurred: 2025-04-14 13:35 CET/CEST
Estimated Time of Repair: To be announced

Status: Field technician ordered
Next update: 2025-04-14 18:00 CET/CEST

Last update(s):
2025-04-14 15:02 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-04-14 14:26 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Göteborg

Ticket number: INC2383126
Location: Göteborg
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2025-04-14 13:35 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2025-04-14 18:00 CET/CEST

Last update(s):
2025-04-14 14:26 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Tjörn

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2383126
Fault type: Excavation damage
Description: Multiple customer affecting fault
Location: Tjörn

Occured: 2025-04-14 13:35 CET/CEST
Service(s) restored: 2025-04-15 02:46 CET/CEST

History:
2025-04-15 03:01 – RFO:
What was the fault?
– Cable cut
What caused the fault?
– Third party excavation
How was the fault fixed?
– Field technicians were dispatched to measure, located, and remedy the fault.
Is this a permanent solution?
– Yes
2025-04-15 02:48 – Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2025-04-14 20:18 – Technician are working with excavation team to lay free the cable. One cable has been found to be undamaged. Most affected circuits will be possible to prioritize and will restore likely before midnight. But technicians will not be hands off until all services have been restored.
2025-04-14 15:02 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-04-14 14:26 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Idre

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2383030
Fault type: Power work
Description: Lost connection to central network element
Location: Idre

Occured: 2025-04-14 11:30 CET/CEST
Service(s) restored: 2025-04-14 15:42 CET/CEST

History:
2025-04-14 16:05 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-14 11:54 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2025-04-14 11:53 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Uppsala

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2382890
Fault type: Power work
Description: Multiple customer affecting fault
Location: Uppsala

Occured: 2025-04-14 08:41 CET/CEST
Service(s) restored: 2025-04-14 13:41 CET/CEST

History:
2025-04-14 13:40 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-14 10:38 – A field technician ordered to site for troubleshooting. The power outage seems to have effected our equipment // Fälttekniker har beställts till platsen för felsökning. Strömavbrottet verkar ha påverkat vår utrustning.
2025-04-14 09:15 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2025-04-14 09:02 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Södertälje

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2382851
Fault type: Hardware card error
Description: Multiple customer affecting fault
Location: Södertälje

Occured: 2025-04-14 07:09 CET/CEST
Service(s) restored: 2025-04-14 14:16 CET/CEST

History:
2025-04-14 14:16 – RFO:
What was the fault?
– Faulty power distribution device caused a power outage.
What caused the fault?
– Faulty hardware.
How was the fault fixed?
– Power distribution device replaced.
Is this a permanent solution?
– Yes
2025-04-14 13:54 – Replacement equipment and parts have arrived. // Ersättningsutrustning och reservdelar har kommit fram.
2025-04-14 10:51 – A hardware fault detected. Replacement unit has been ordered. // Hårdvarufel lokaliserat. Ersättningsutrustning beställd.
2025-04-14 09:57 – Field technician on site, Troubleshooting is ongoing. // Fälttekniker ä på plats felsökning påbörjad.
2025-04-14 07:40 – A field technician ordered to site for troubleshooting. ETA 2 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 2 timmar
2025-04-14 07:11 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Sunday 13th April 2025

GlobalConnect Automatiskt uppdatering: Svedala

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2382768
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Svedala

Occured: 2025-04-13 09:17 CET/CEST
Service(s) restored: 2025-04-15 08:52 CET/CEST

History:
2025-04-15 02:44 – Cable work has completed, while most services have restored, some are still down. Possibly there is damage on another adjacent cable, previously not believed to be affected. Troubleshooting will continue in the morning.
2025-04-14 11:30 – Troubleshooting is ongoing. // Felsökning fortsätter.
2025-04-13 20:29 – Field technician has measured a cable fault, but was unable to find any signs at the measured fault location. Due to darkness further troubleshooting will continue in the morning, when technician will go out and make more precise measurements closer to the fault location.
2025-04-13 16:19 – Suspected cable fault. Troubleshooting is ongoing. // Felet misstänks bero på ett kabelfel. Felsökning pågår.
2025-04-13 11:35 – A field technician ordered to site for troubleshooting.
2025-04-13 11:25 – We currently have an outage, troubleshooting is ongoing.

GlobalConnect Automatiskt uppdatering: Hässleholm

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2382767
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Hässleholm

Occured: 2025-04-13 09:20 CET/CEST
Service(s) restored: 2025-04-14 10:07 CET/CEST

History:
2025-04-14 07:33 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Kungsbacka

Ticket number: INC2382749
Location: Kungsbacka
Description: Central network element instability
Fault type: Currently unknown

Occurred: 2025-04-13 00:53 CET/CEST
Estimated Time of Repair: To be announced

Status: Field technician ordered
Next update: 2025-04-20 09:00 CET/CEST

Last update(s):
2025-04-15 11:11 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-04-13 06:24 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Saturday 12th April 2025

GlobalConnect Automatiskt uppdatering: Kinna

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2382730
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Kinna

Occured: 2025-04-12 23:07 CET/CEST
Service(s) restored: 2025-04-13 00:13 CET/CEST

History:
2025-04-13 00:57 – Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2025-04-12 23:31 – We currently have an outage, a disturbance was detected in our sub provider’s network which they are performing emergency splice work to remedy. Current ETR 05:00 CET.

GlobalConnect Automatiskt uppdatering: Anderslöv

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2382658
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Anderslöv

Occured: 2025-04-12 06:31 CET/CEST
Service(s) restored: 2025-04-15 15:32 CET/CEST

History:
2025-04-15 15:42 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2025-04-13 17:00 – A field technician ordered to site for troubleshooting. Due to access restrictions during the weekend troubleshooting will start on Monday // Fälttekniker beställd för felsökning på plats. På grund av åtkomstbegränsningar under helgen startar felsökningen på Måndag
2025-04-12 07:23 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Friday 11th April 2025

GlobalConnect Automatiskt uppdatering: Trollhättan

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2382403
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Trollhättan

Occured: 2025-04-11 10:08 CET/CEST
Service(s) restored: 2025-04-14 10:12 CET/CEST

History:
2025-04-14 10:13 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-14 10:07 – Technician is on-site continuing the troubleshooting. // Tekniker är på plats och fortsätter felsökningen.
2025-04-11 23:06 – Due to issue with access to site troubleshooting will be postponed. // På grund av problem med åtkomst till site så kommer felsökningen att skjutas upp.
2025-04-11 10:50 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Norrtälje

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2382436
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Norrtälje

Occured: 2025-04-11 09:49 CET/CEST
Service(s) restored: 2025-04-11 15:47 CET/CEST

History:
2025-04-11 18:29 – RFO:
What was the fault?
– Cable cut.
What caused the fault?
– Third party excavation.
How was the fault fixed?
– Field technician located the fault and repaired the cable.
Is this a permanent solution?
– No, a permanent solution will be planned and announced in the future to affected customers.
2025-04-11 18:26 – Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2025-04-11 11:26 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-04-11 11:23 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Österbybruk

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2382349
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Österbybruk

Occured: 2025-04-11 09:57 CET/CEST
Service(s) restored: 2025-04-11 18:28 CET/CEST

History:
2025-04-16 11:21 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-11 15:26 – Troubleshooting to find the cause of fault, and avoid more similar faults in the near future, is still ongoing. During the cause of the troubleshooting services may go down again. We are actively working on and monitoring the situation, and will update when all work has been completed. // Felsökning för att hitta orsaken till avbrottet, och undvika liknande fel i framtiden, fortsätter. Under loppet av felsökningen lär tjänster gå ner igen. Vi arbetar aktivt och övervakar situationen, och kommer skicka ut uppdateringar när allt arbete har blivit slutfört.
2025-04-11 14:12 – Outage is resolved and services are restored but the cause is unknown. The services are being monitored and troubleshooting is continued to find the cause of the incident. // Driftstörning avhjälpt och tjänster återställda men orsaken är inte känd. Tjänsterna övervakas och felsökning fortsätter för att hitta orsaken till incidenten.
2025-04-11 11:06 – A field technician ordered to site for troubleshooting. ETA 4 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 4 timmar
2025-04-11 10:02 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Lahti

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2382261
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Lahti

Occured: 2025-04-10 23:19 CET/CEST
Service(s) restored: 2025-04-11 09:30 CET/CEST

History:
2025-04-11 09:28 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-11 09:28 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-11 07:29 – A field technician dispatched to continue troubleshooting. ETA 4 hours // Fälttekniker skickad för att fortsätta felsökningen. Beräknad ankomsttid: 4 timmar
2025-04-11 07:05 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Thursday 10th April 2025

GlobalConnect Automatiskt uppdatering: Eskilstuna

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2382164
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Eskilstuna

Occured: 2025-04-10 14:59 CET/CEST
Service(s) restored: 2025-04-10 15:14 CET/CEST

History:
2025-04-10 15:15 – All services are restored. // Alla tjänster är återställda
2025-04-10 15:10 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Eskilstuna

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2382035
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Eskilstuna

Occured: 2025-04-10 07:34 CET/CEST
Service(s) restored: 2025-04-10 11:19 CET/CEST

History:
2025-04-10 10:22 – We currently have an outage, troubleshooting is ongoing.// Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Norrköping

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2381960
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Norrköping

Occured: 2025-04-10 08:46 CET/CEST
Service(s) restored: 2025-04-10 09:20 CET/CEST

History:
2025-04-10 09:18 – All services are restored. // Alla tjänster är återställda
2025-04-10 09:09 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Wednesday 9th April 2025

GlobalConnect Automatiskt uppdatering: Österbybruk

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2381660
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Österbybruk

Occured: 2025-04-09 13:14 CET/CEST
Service(s) restored: 2025-04-10 13:34 CET/CEST

History:
2025-04-10 13:37 – RFO:
What was the fault?
– Cable damage
What caused the fault?
– Unknown
How was the fault fixed?
– Circuit was rerouted.
Is this a permanent solution?
– Yes
2025-04-10 13:35 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2025-04-10 11:28 – The estimated time of repair is pushed back because the fault was more substantial than initial estimates. // Klartiden är framflyttad då felet var mer omfattande än vad man inledningsvis uppskattade.
2025-04-10 08:44 – A field technician dispatched to continue troubleshooting. // Fälttekniker skickad för att fortsätta felsökningen.
2025-04-09 20:31 – Due to issue with access to site continued troubleshooting will be postponed until tomorrow. // På grund av problem med åtkomst till site så kommer fortsatt felsökning att skjutas upp till imorgon.
2025-04-09 19:33 – Cable fault detected. Technicians are working on remedying the issue. // Kabelfel lokaliserat. Tekniker arbetar med att avhjälpa felet.
2025-04-09 15:23 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-04-09 14:24 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Simrishamn

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2381566
Fault type: Power work
Description: Multiple customer affecting fault
Location: Simrishamn

Occured: 2025-04-09 09:00 CET/CEST
Service(s) restored: 2025-04-09 12:55 CET/CEST

History:
2025-04-09 15:27 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-09 10:42 – There is an ongoing planned power work in the area affecting GlobalConnect equipment. // Det är för närvarande ett planerat strömavbrott i området som påverkar vår nätverksutrustning.
2025-04-09 10:17 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Ystad

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2381542
Fault type: Power work
Description: Multiple customer affecting fault
Location: Ystad

Occured: 2025-04-09 08:05 CET/CEST
Service(s) restored: 2025-04-09 10:50 CET/CEST

History:
2025-04-09 11:45 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-09 10:33 – There is an ongoing planned power work in the area affecting GlobalConnect equipment. // Det är för närvarande ett planerat strömavbrott i området som påverkar vår nätverksutrustning.
2025-04-09 10:07 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Uppsala

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2381450
Fault type: Power work
Description: Multiple customer affecting fault
Location: Uppsala

Occured: 2025-04-09 08:01 CET/CEST
Service(s) restored: 2025-04-09 15:26 CET/CEST

History:
2025-04-09 15:49 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-09 09:24 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2025-04-09 08:58 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Göteborg

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2381419
Fault type: Hardware card error
Description: Multiple customer affecting fault
Location: Göteborg

Occured: 2025-04-09 02:34 CET/CEST
Service(s) restored: 2025-04-09 10:08 CET/CEST

History:
2025-04-09 10:08 – Outage is resolved and services are restored after the hardware replacement. // Driftstörning avhjälpt och tjänster återställda efter hårdvarubyte.
2025-04-09 08:16 – Field technician have the replacement unit and is enroute to site ETA 09:30 // Fältteknikern har hittat Ersättningsutrustningen och är på väg till site. ETA 09:30
2025-04-09 07:51 – A hardware fault detected. Replacement unit is being sourced by field technician // Hårdvarufel lokaliserat. Fält tekniker håller på att leta fram Ersättningsutrustning.
2025-04-09 07:38 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Tuesday 8th April 2025

GlobalConnect Automatiskt uppdatering: Kungsängen

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2381387
Fault type: Power work
Description: Multiple customer affecting fault
Location: Kungsängen

Occured: 2025-04-08 23:02 CET/CEST
Service(s) restored: 2025-04-08 23:36 CET/CEST

History:
2025-04-08 23:39 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-08 23:11 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

GlobalConnect Automatiskt uppdatering: Västra Sverige

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2381348
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Västra Sverige

Occured: 2025-04-08 19:37 CET/CEST
Service(s) restored: 2025-04-09 00:22 CET/CEST

History:
2025-04-09 00:28 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2025-04-08 23:33 – Splice work will begin around 00:00
2025-04-08 20:09 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
2025-04-08 19:47 – We currently have an outage, troubleshooting is ongoing.

GlobalConnect Automatiskt uppdatering: Eskilstuna

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2381339
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Eskilstuna

Occured: 2025-04-08 16:51 CET/CEST
Service(s) restored: 2025-04-08 19:59 CET/CEST

History:
2025-04-08 19:59 – All services are restored.
2025-04-08 18:24 – We currently have an outage, troubleshooting is ongoing.

GlobalConnect Automatiskt uppdatering: Norrtälje

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2381272
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Norrtälje

Occured: 2025-04-08 15:27 CET/CEST
Service(s) restored: 2025-04-08 20:28 CET/CEST

History:
2025-04-08 20:28 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2025-04-08 19:54 – Technician measured location of potential cable cut. Technician is on his way to locate fault. // Teknikern har mätt ett potentiellt fiberbrott på kabeln och är på väg till platsen.
2025-04-08 16:13 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-04-08 16:04 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Kungsängen

Ticket number: INC2381102
Location: Kungsängen
Description: Multiple customer affecting fault
Fault type: Power work

Occurred: 2025-04-08 10:00 CET/CEST
Estimated Time of Repair: 2025-04-08 13:30 CET/CEST

Status: Troubleshooting in progress
Next update: 2025-04-08 13:39 CET/CEST

Last update(s):
2025-04-08 12:39 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-08 11:08 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

GlobalConnect Automatiskt uppdatering: Norrköping

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2381078
Fault type: Currently unknown
Description: Lost connection to central network element
Location: Norrköping

Occured: 2025-04-08 10:15 CET/CEST
Service(s) restored: 2025-04-08 11:25 CET/CEST

History:
2025-04-08 11:33 – All services are restored. // Alla tjänster är återställda
2025-04-08 10:42 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Älvsjö

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2380987
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Älvsjö

Occured: 2025-04-08 07:26 CET/CEST
Service(s) restored: 2025-04-09 08:39 CET/CEST

History:
2025-04-09 08:42 – Outage is resolved and services are restored after the technician moved our equipment to new power source. Building owner will troubleshoot their original power issues, but will not impact our equipment. // Driftstörning avhjälpt och tjänster återställda efter att tekniker flyttat vår utrustning till nytt strömuttag. Fastighetsägaren kommer att undersöka orsaken bakom strömproblemen i nodrummet, men det ska inte påverka vår utrustning något mer.
2025-04-09 08:31 – Technician on site. Troubleshooting is ongoing. // Tekniker på plats på site. Felsökning fortsätter.
2025-04-08 16:29 – Due to issue with access to site troubleshooting will be postponed until tomorrow.
2025-04-08 11:59 – Troubleshooting is ongoing. // Felsökning fortsätter.
2025-04-08 09:20 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Uppsala

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2380985
Fault type: Power work
Description: Lost connection to central network element
Location: Uppsala

Occured: 2025-04-08 08:00 CET/CEST
Service(s) restored: 2025-04-08 15:57 CET/CEST

History:
2025-04-08 15:59 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-08 10:20 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2025-04-08 09:28 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.