Tidigare händelser

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2384579
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Hälleforsnäs

Occured: 2025-04-18 09:42 CET/CEST
Service(s) restored: 2025-04-18 12:26 CET/CEST

History:
2025-04-18 12:26 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-18 09:48 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2384566
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Vagnhärad

Occured: 2025-04-18 06:08 CET/CEST
Service(s) restored: 2025-04-22 10:40 CET/CEST

History:
2025-04-22 10:40 – Outage is resolved and services are restored after the hardware replacement. // Driftstörning avhjälpt och tjänster återställda efter hårdvarubyte.
2025-04-22 07:25 – We currently have an outage, troubleshooting is ongoing.
2025-04-21 09:32 – Outage is resolved and services are restored.
2025-04-18 08:13 – We currently have an outage. Due to issue with access to site troubleshooting will be postponed until Tuesday 22/4.
2025-04-18 07:53 – We currently have an outage. Due to issue with access to site troubleshooting will be postponed until Monday 21/4.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2384263
Fault type: Faulty HW card
Description: Multiple customer affecting fault
Location: Helsinki

Occured: 2025-04-16 17:09 CET/CEST
Service(s) restored: 2025-04-16 19:15 CET/CEST

History:
2025-04-16 19:27 – Outage is resolved and services are restored after our technician on location replaced the faulty fan card where the fan blades had exploded with a spare fan card. No further outages expected. // Driftstörning avhjälpt och tjänster återställda efter vår tekniker på plats lyckats byta ut det fläktkort där fläktbladen hade exploderat med att nytt kort. Inga ytterligare störningar förväntas
2025-04-16 18:43 – A faulty fan card detected. Trying to source replacement. // Trasigt fläktkort identifierat. Försöker lokalisera ersättningskort.
2025-04-16 18:38 – Technician is on site and troubleshooting. // Tekniker på plats och har påbörjat felsökning.
2025-04-16 17:48 – A field technician dispatched to continue troubleshooting. // Fälttekniker skickad för att fortsätta felsökningen.
2025-04-16 17:45 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2384193
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Oxelösund

Occured: 2025-04-16 13:27 CET/CEST
Service(s) restored: 2025-04-16 13:44 CET/CEST

History:
2025-04-16 13:49 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-16 13:38 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2384112
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Uppsala

Occured: 2025-04-16 10:06 CET/CEST
Service(s) restored: 2025-04-16 10:35 CET/CEST

History:
2025-04-16 10:35 – Outage is resolved and services are restored after the power outage was remedied.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2383907
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Sörberge

Occured: 2025-04-15 14:23 CET/CEST
Service(s) restored: 2025-04-15 16:56 CET/CEST

History:
2025-04-15 17:07 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-15 15:59 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2383851
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Enköping

Occured: 2025-04-15 13:07 CET/CEST
Service(s) restored: 2025-04-22 10:52 CET/CEST

History:
2025-04-22 10:52 – Outage is resolved and services are restored after the hardware replacement. // Driftstörning avhjälpt och tjänster återställda efter hårdvarubyte.
2025-04-17 13:15 – Due to issue with access to site troubleshooting will be postponed until after easter. // På grund av problem med åtkomst till site så kommer felsökningen att skjutas upp till efter påsk.
2025-04-17 07:33 – A new field technician ordered to site for troubleshooting.
2025-04-16 17:02 – Power on site is okay, will need to send fiber technician in the morning to continue troubleshooting. // Ström på site är okej. Behöver skicka fibertekniker imorgon för att fortsätta felsökningen.
2025-04-16 14:25 – Technician on site, troubleshooting is ongoing. // Tekniker på plats. Felsökning fortsätter.
2025-04-15 15:49 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2025-04-15 15:25 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2383793
Location: Hisings Backa
Description: Multiple customer affecting fault
Fault type: Power issue

Occurred: 2025-04-15 13:47 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2025-04-15 18:00 CET/CEST

Last update(s):

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2383793
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Göteborg

Occured: 2025-04-15 13:47 CET/CEST
Service(s) restored: 2025-04-15 14:35 CET/CEST

History:
2025-04-15 14:39 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-15 14:04 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2383558
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Rimforsa

Occured: 2025-04-15 10:04 CET/CEST
Service(s) restored: 2025-04-15 13:30 CET/CEST

History:

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2383495
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Kungsängen

Occured: 2025-04-15 09:51 CET/CEST
Service(s) restored: 2025-04-15 14:35 CET/CEST

History:
2025-04-15 14:48 – Outage is resolved and services are restored after after a fuse was replaced. // Driftstörning avhjälpt och tjänster återställda efter en säkring bytts ut.
2025-04-15 10:42 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-04-15 10:23 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2383346
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Gävle

Occured: 2025-04-15 05:13 CET/CEST
Service(s) restored: 2025-04-15 05:35 CET/CEST

History:
2025-04-15 05:41 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.

Ticket number: INC2383126
Location: Orust/Tjörn
Description: Multiple customer affecting fault
Fault type: Excavation damage

Occurred: 2025-04-14 13:35 CET/CEST
Estimated Time of Repair: To be announced

Status: Field technician ordered
Next update: 2025-04-14 18:00 CET/CEST

Last update(s):
2025-04-14 15:02 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-04-14 14:26 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2383126
Location: Göteborg
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2025-04-14 13:35 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2025-04-14 18:00 CET/CEST

Last update(s):
2025-04-14 14:26 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2383126
Fault type: Excavation damage
Description: Multiple customer affecting fault
Location: Tjörn

Occured: 2025-04-14 13:35 CET/CEST
Service(s) restored: 2025-04-15 02:46 CET/CEST

History:
2025-04-15 03:01 – RFO:
What was the fault?
– Cable cut
What caused the fault?
– Third party excavation
How was the fault fixed?
– Field technicians were dispatched to measure, located, and remedy the fault.
Is this a permanent solution?
– Yes
2025-04-15 02:48 – Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2025-04-14 20:18 – Technician are working with excavation team to lay free the cable. One cable has been found to be undamaged. Most affected circuits will be possible to prioritize and will restore likely before midnight. But technicians will not be hands off until all services have been restored.
2025-04-14 15:02 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-04-14 14:26 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2383030
Fault type: Power work
Description: Lost connection to central network element
Location: Idre

Occured: 2025-04-14 11:30 CET/CEST
Service(s) restored: 2025-04-14 15:42 CET/CEST

History:
2025-04-14 16:05 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-14 11:54 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2025-04-14 11:53 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2382890
Fault type: Power work
Description: Multiple customer affecting fault
Location: Uppsala

Occured: 2025-04-14 08:41 CET/CEST
Service(s) restored: 2025-04-14 13:41 CET/CEST

History:
2025-04-14 13:40 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-14 10:38 – A field technician ordered to site for troubleshooting. The power outage seems to have effected our equipment // Fälttekniker har beställts till platsen för felsökning. Strömavbrottet verkar ha påverkat vår utrustning.
2025-04-14 09:15 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2025-04-14 09:02 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2382851
Fault type: Hardware card error
Description: Multiple customer affecting fault
Location: Södertälje

Occured: 2025-04-14 07:09 CET/CEST
Service(s) restored: 2025-04-14 14:16 CET/CEST

History:
2025-04-14 14:16 – RFO:
What was the fault?
– Faulty power distribution device caused a power outage.
What caused the fault?
– Faulty hardware.
How was the fault fixed?
– Power distribution device replaced.
Is this a permanent solution?
– Yes
2025-04-14 13:54 – Replacement equipment and parts have arrived. // Ersättningsutrustning och reservdelar har kommit fram.
2025-04-14 10:51 – A hardware fault detected. Replacement unit has been ordered. // Hårdvarufel lokaliserat. Ersättningsutrustning beställd.
2025-04-14 09:57 – Field technician on site, Troubleshooting is ongoing. // Fälttekniker ä på plats felsökning påbörjad.
2025-04-14 07:40 – A field technician ordered to site for troubleshooting. ETA 2 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 2 timmar
2025-04-14 07:11 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.