Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2382851
Fault type: Hardware card error
Description: Multiple customer affecting fault
Location: Södertälje
Occured: 2025-04-14 07:09 CET/CEST
Service(s) restored: 2025-04-14 14:16 CET/CEST
History:
2025-04-14 14:16 – RFO:
What was the fault?
– Faulty power distribution device caused a power outage.
What caused the fault?
– Faulty hardware.
How was the fault fixed?
– Power distribution device replaced.
Is this a permanent solution?
– Yes
2025-04-14 13:54 – Replacement equipment and parts have arrived. // Ersättningsutrustning och reservdelar har kommit fram.
2025-04-14 10:51 – A hardware fault detected. Replacement unit has been ordered. // Hårdvarufel lokaliserat. Ersättningsutrustning beställd.
2025-04-14 09:57 – Field technician on site, Troubleshooting is ongoing. // Fälttekniker ä på plats felsökning påbörjad.
2025-04-14 07:40 – A field technician ordered to site for troubleshooting. ETA 2 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 2 timmar
2025-04-14 07:11 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.