Past Incidents

Ticket Number: 000000000938656
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: GOTLAND
Occured: 25/09/2020 12:23 UTC
Estimated Time of Repair: 25/09/2020 15:00 UTC
Service(s) Restored: 25/09/2020 15:00 UTC

Details:
25/09/2020 12:48 UTC We currently have an outage, there is a large power outage on big parts of Gotland.
25/09/2020 13:28 UTC Power supplier is working on solving the issue. ETR: 17:00
25/09/2020 14:57 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.
26/09/2020 04:25 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

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Ticket Number: 000000000938419
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: DENMARK, JUTLAND
Occured: 25/09/2020 07:49 UTC
Estimated Time of Repair: 25/09/2020 15:00 UTC
Service(s) Restored: 25/09/2020 14:25 UTC

Details:
25/09/2020 07:58 UTC We currently have an outage, troubleshooting is ongoing.
25/09/2020 08:07 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
25/09/2020 08:22 UTC The cause of the disturbance is not yet identified. Subprovider confirms that they have a major disturbance that affects several services. Estimated time of repair is pushed back and troubleshooting is still ongoing.
25/09/2020 08:37 UTC Cable fault detected. Technicians dispatched to remedy the issue.
25/09/2020 09:57 UTC Technicians are working on remedying the issue.
25/09/2020 14:06 UTC Technicians are working on remedying the issue. ETR: 17:00
25/09/2020 15:17 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: 000000000938362
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: INTERMITTENT OUTAGES
Location: CENTRAL, STOCKHOLM
Occured: 25/09/2020 06:50 UTC
Estimated Time of Repair: 25/09/2020 08:00 UTC
Service(s) Restored: 25/09/2020 07:07 UTC

Details:
25/09/2020 06:52 UTC We currently have an outage, troubleshooting is ongoing.
25/09/2020 07:04 UTC Services are restored. The services are being monitored and troubleshooting is continued to find the cause of the incident.
25/09/2020 10:17 UTC All services are restored.

Ticket Number: 000000000938251
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SYDÖSTRA SVERIGE
Occured: 24/09/2020 22:43 UTC
Estimated Time of Repair: 25/09/2020 05:00 UTC
Service(s) Restored: 24/09/2020 23:55 UTC

Details:
24/09/2020 23:48 UTC We currently have an outage, troubleshooting is ongoing.
25/09/2020 00:01 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: 000000000937793
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SWEDEN, MALMOE
Occured: 24/09/2020 07:18 UTC
Estimated Time of Repair: 24/09/2020 09:00 UTC
Service(s) Restored: 24/09/2020 07:35 UTC

Details:
24/09/2020 07:33 UTC We currently have an outage, troubleshooting is ongoing.
24/09/2020 07:38 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: 000000000937687
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SWEDEN, GOTHENBURG
Occured: 24/09/2020 06:04 UTC
Estimated Time of Repair: 25/09/2020 03:00 UTC
Service(s) Restored: 25/09/2020 02:15 UTC

Details:
24/09/2020 06:25 UTC We currently have an outage, troubleshooting is ongoing.
24/09/2020 06:29 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
24/09/2020 09:56 UTC Suspected cable fault. Troubleshooting is ongoing.
24/09/2020 10:47 UTC Cable fault detected. Technicians are working on remedying the issue.
24/09/2020 13:37 UTC Excavation to acquire access to damaged cable has begun.
24/09/2020 15:04 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
24/09/2020 19:51 UTC Repair work is ongoing.
24/09/2020 20:40 UTC Repair work is ongoing.
24/09/2020 22:08 UTC Repair work is ongoing. ETR unchanged.
25/09/2020 02:19 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: 937443
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: GÄVLE
Occured: 23/09/2020 12:22 UTC
Estimated Time of Repair: 23/09/2020 16:00 UTC
Service(s) Restored: 23/09/2020 12:40 UTC

Details:
23/09/2020 12:28 UTC Outage is resolved and services are restored but the cause is unknown. The services are being monitored and troubleshooting is continued to find the cause of the incident.
23/09/2020 12:44 UTC Outage is resolved and services are restored. If you still experience any issues please contact IP-Only Service Desk.

Ticket Number: 000000000937355
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÖSTERSUND
Occured: 23/09/2020 08:57 UTC
Estimated Time of Repair: 23/09/2020 14:00 UTC
Service(s) Restored: 23/09/2020 15:00 UTC

Details:
23/09/2020 09:44 UTC We currently have an outage, troubleshooting is ongoing.
23/09/2020 09:47 UTC Cable fault detected. Technicians are working on remedying the issue. ETR 2020-09-23 15:00
23/09/2020 12:03 UTC Been in contact with contractor. ETR is still 2020-09-23 15:00
23/09/2020 12:57 UTC Repair work is ongoing.
23/09/2020 13:46 UTC Outage is resolved and services are restored. If you still experience any issues please contact IP-Only Service Desk.
23/09/2020 15:38 UTC All services are restored.

Ticket Number: 000000000937127
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SWEDEN, VISBY
Occured: 23/09/2020 04:03 UTC
Estimated Time of Repair: 23/09/2020 09:00 UTC
Service(s) Restored: 23/09/2020 07:00 UTC

Details:
23/09/2020 05:33 UTC We currently have an outage, troubleshooting is ongoing.
23/09/2020 07:03 UTC Power restored. All services are restored.

Ticket Number: 000000000937098
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STOCKHOLM / SODERMALM
Occured: 22/09/2020 23:22 UTC
Estimated Time of Repair: 24/09/2020 16:00 UTC
Service(s) Restored: 24/09/2020 07:42 UTC

Details:
23/09/2020 04:04 UTC We currently have an outage, troubleshooting is ongoing.
23/09/2020 06:03 UTC A field technician ordered to site for troubleshooting. ETA 1 hour
23/09/2020 08:50 UTC A field technician dispatched to continue troubleshooting. ETA 2020-09-24 08:00 due to site access
24/09/2020 07:58 UTC All services are restored.

Ticket Number: 000000000936651
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: VALLENTUNA
Occured: 22/09/2020 10:14 UTC
Estimated Time of Repair: 22/09/2020 14:00 UTC
Service(s) Restored: 22/09/2020 13:00 UTC

Details:
22/09/2020 10:15 UTC We currently have an outage, troubleshooting is ongoing.
22/09/2020 10:19 UTC There is currently a planned power outage in the area affecting IP-Only equipment.
22/09/2020 10:22 UTC Several affected services added.
22/09/2020 11:23 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
22/09/2020 13:06 UTC Outage is resolved and services are restored. If you still experience any issues please contact IP-Only Service Desk.

Ticket Number: 000000000936551
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STOCKHOLM
Occured: 22/09/2020 08:55 UTC
Estimated Time of Repair: 22/09/2020 12:00 UTC
Service(s) Restored: 22/09/2020 13:00 UTC

Details:
22/09/2020 08:59 UTC We currently have an outage, troubleshooting is ongoing.
22/09/2020 09:02 UTC There is an ongoing power outage in the area affecting IP-Only equipment. Power supplier is working on solving the issue.
22/09/2020 11:23 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
22/09/2020 13:05 UTC Outage is resolved and services are restored. If you still experience any issues please contact IP-Only Service Desk.

Ticket Number: 000000000936386
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: HALLSTAVIK
Occured: 22/09/2020 06:33 UTC
Estimated Time of Repair: 22/09/2020 10:00 UTC
Service(s) Restored:

Details:
22/09/2020 06:35 UTC We currently have an outage, troubleshooting is ongoing.

Ticket Number: 000000000936386
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: EDSBRO
Occured: 22/09/2020 06:33 UTC
Estimated Time of Repair: 22/09/2020 10:00 UTC
Service(s) Restored: 22/09/2020 07:30 UTC

Details:
22/09/2020 06:35 UTC We currently have an outage, troubleshooting is ongoing.
22/09/2020 06:48 UTC A field technician ordered to site for troubleshooting. ETA 2 hours
22/09/2020 07:43 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact IP-Only Service Desk.

Ticket Number: 000000000936365
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HÄGERSTEN
Occured: 22/09/2020 06:10 UTC
Estimated Time of Repair: 22/09/2020 10:00 UTC
Service(s) Restored: 22/09/2020 06:30 UTC

Details:
22/09/2020 06:15 UTC We currently have an outage, troubleshooting is ongoing.
22/09/2020 06:29 UTC Root cause detected in our sub provider’s network who has a planned work that should not affect the customer.
22/09/2020 06:32 UTC Outage is resolved and services are restored. If you still experience any issues please contact IP-Only Service Desk.

Ticket Number: 000000000936330
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STOCKHOLM
Occured: 22/09/2020 01:39 UTC
Estimated Time of Repair: 22/09/2020 06:00 UTC
Service(s) Restored: 22/09/2020 03:52 UTC

Details:
22/09/2020 01:52 UTC We currently have an outage, troubleshooting is ongoing.
22/09/2020 02:42 UTC A field technician dispatched to continue troubleshooting.
22/09/2020 04:00 UTC Outage is resolved and services are restored. If you still experience any issues please contact IP-Only Service Desk.

Ticket Number: 000000000936042
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: STOCKHOLM, ENSKEDE
Occured: 21/09/2020 10:25 UTC
Estimated Time of Repair: 21/09/2020 14:00 UTC
Service(s) Restored:

Details:
21/09/2020 10:26 UTC We currently have a power outage.
21/09/2020 10:41 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.

Ticket Number: 000000000936032
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: VALLENTUNA
Occured: 21/09/2020 10:06 UTC
Estimated Time of Repair: 21/09/2020 14:00 UTC
Service(s) Restored: 21/09/2020 13:25 UTC

Details:
21/09/2020 10:13 UTC We currently have an outage, troubleshooting is ongoing.
21/09/2020 10:17 UTC There is an ongoing power outage in the area affecting IP-Only equipment. Power supplier is working on solving the issue.
21/09/2020 13:25 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact IP-Only Service Desk.

Ticket Number: 000000000935744
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: MALMÖ
Occured: 20/09/2020 22:01 UTC
Estimated Time of Repair: 21/09/2020 14:00 UTC
Service(s) Restored:

Details:
21/09/2020 07:19 UTC We currently have an outage, troubleshooting is ongoing.
21/09/2020 12:21 UTC Some affected services are partially restored. Awaiting confirmation from engineer that the outage is solved to close this ticket. ETR moved forward due to fault being more extensive than intially estimated.
21/09/2020 12:49 UTC Outage is resolved and services are restored after the configuration error was remedied. If you still experience any issues please contact IP-Only Service Desk.