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Past Incidents

Thursday 9th December 2021

IP-Only Fibernät Automatiskt uppdatering: ROBERTSFORS

Ticket Number: INC2004141
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ROBERTSFORS
Occured: 08/12/2021 23:04 UTC
Estimated Time of Repair: 09/12/2021 03:00 UTC
Service(s) Restored: 09/12/2021 03:00 UTC

Details:
08/12/2021 23:37 UTC We currently have an outage, troubleshooting is ongoing.
09/12/2021 00:31 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
09/12/2021 01:17 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
09/12/2021 03:25 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Wednesday 8th December 2021

IP-Only Fibernät Automatiskt uppdatering: SMEDJEBACKEN

Ticket Number: INC2003961
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: SMEDJEBACKEN
Occured: 08/12/2021 10:29 UTC
Estimated Time of Repair: 09/12/2021 05:00 UTC
Service(s) Restored:

Details:
08/12/2021 10:52 UTC We currently have an outage, troubleshooting is ongoing.
08/12/2021 13:21 UTC A field technician dispatched to continue troubleshooting.
08/12/2021 14:02 UTC A hardware fault detected. Technician has left to retrieve a replacement unit.
08/12/2021 17:40 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates. Additional replacement equipment is dispatched.
09/12/2021 00:15 UTC Awaiting delivery of replacement equipment and parts.
09/12/2021 00:47 UTC Technician initiates work to replace hardware.
09/12/2021 01:32 UTC Technician is still working to replace hardware.
09/12/2021 02:05 UTC Troubleshooting is ongoing.
09/12/2021 03:01 UTC Repair work is ongoing.

IP-Only Fibernät Automatiskt uppdatering: STOCKHOLM - BROMMA

Ticket Number: INC2003953
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STOCKHOLM – BROMMA
Occured: 08/12/2021 10:26 UTC
Estimated Time of Repair: 08/12/2021 16:00 UTC
Service(s) Restored: 08/12/2021 15:43 UTC

Details:
08/12/2021 10:35 UTC We currently have an outage, troubleshooting is ongoing.
08/12/2021 11:14 UTC A field technician ordered to site for troubleshooting.
08/12/2021 15:00 UTC Services are restored but the cause is unknown. The services are being monitored and troubleshooting is continued to find the cause of the incident.
08/12/2021 15:43 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: STOCKHOLM, SÖDERMALM

Ticket Number: INC2003775
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STOCKHOLM, SÖDERMALM
Occured: 08/12/2021 04:04 UTC
Estimated Time of Repair: 08/12/2021 10:00 UTC
Service(s) Restored: 08/12/2021 04:43 UTC

Details:
08/12/2021 04:30 UTC We currently have an outage, troubleshooting is ongoing.
08/12/2021 04:48 UTC Outage is resolved and services are restored but the cause is unknown. The services are being monitored and troubleshooting is continued to find the cause of the incident.

Tuesday 7th December 2021

IP-Only Fibernät Automatiskt uppdatering: ESKILSTUNA

Ticket Number: INC203758
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA
Occured: 07/12/2021 20:50 UTC
Estimated Time of Repair: 08/12/2021 05:00 UTC
Service(s) Restored: 07/12/2021 23:36 UTC

Details:
07/12/2021 20:56 UTC Technician on site and troubleshooting is ongoing, we have lost contact with the distribution unit.
07/12/2021 21:26 UTC A hardware fault detected. Replacement unit work in progress.
07/12/2021 23:49 UTC Outage is resolved and services are restored but the cause is unknown. The services are being monitored and troubleshooting is continued to find the cause of the incident.

IP-Only Fibernät Automatiskt uppdatering: NOTHAMN

Ticket Number: INC2003733
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: NOTHAMN
Occured: 07/12/2021 15:50 UTC
Estimated Time of Repair: 07/12/2021 20:00 UTC
Service(s) Restored:

Details:
07/12/2021 16:08 UTC We currently have an outage, troubleshooting is ongoing.

IP-Only Fibernät Automatiskt uppdatering: NORRTÄLJE

Ticket Number: INC2003733
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: NORRTÄLJE
Occured: 07/12/2021 15:50 UTC
Estimated Time of Repair: 09/12/2021 00:00 UTC
Service(s) Restored: 08/12/2021 21:30 UTC

Details:
07/12/2021 19:17 UTC Increased affected by disturbance. FE is on site of suspected cause for disturbance for further troubleshooting. Several other FE are going to other sites to perform measurements. No ETR available.
07/12/2021 20:36 UTC Technician measured location of potential cable cut. Technician is on his way to locate fault.
07/12/2021 22:01 UTC Cable fault detected. Technicians are working on remedying the issue.
08/12/2021 01:00 UTC Repair work is ongoing.
08/12/2021 02:07 UTC Repair work is ongoing.
08/12/2021 03:20 UTC Repair work is ongoing.
08/12/2021 04:47 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
Due to prevailing circumstances of nature and weather.
08/12/2021 07:23 UTC Repair work is ongoing. ETR changed due to prevailing circumstances of nature and weather.
08/12/2021 08:04 UTC Repair work is ongoing.
Splicebox damaged by ice due to water leakage. Work is underway to heat up the splicebox so that technicians can repair the broken cable.
08/12/2021 08:38 UTC Repair work is ongoing.
08/12/2021 09:32 UTC Repair work is ongoing.
08/12/2021 09:54 UTC Repair work is ongoing.
The ice has been removed from the splicebox and technicians are preparing to start repairing the cable.
08/12/2021 10:53 UTC Repair work is ongoing.
08/12/2021 12:15 UTC Repair work is ongoing.
08/12/2021 15:03 UTC Repairs are still on-going. Due to the cold weather and the damage to the splicing box repairs are progressing much slower than estimated. We are investigating the possibility of a second team preparing work in parallel to have as much ready as possible when splicing can begin.
08/12/2021 16:56 UTC In case it will be needed, a second team is collecting materials for blowing new cable in parallell with the ongoing repairs to the splicebox.
08/12/2021 19:27 UTC Repair work is ongoing.
08/12/2021 21:18 UTC Some circuits have been restored. Splicing continues.
08/12/2021 22:04 UTC Repair work is ongoing.
Some circuits have been restored. Splicing continues.
08/12/2021 23:33 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ÅKERSBERGA

Ticket Number: INC2003711
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÅKERSBERGA
Occured: 07/12/2021 13:56 UTC
Estimated Time of Repair: 07/12/2021 18:00 UTC
Service(s) Restored: 07/12/2021 15:54 UTC

Details:
07/12/2021 14:13 UTC We currently have an outage, troubleshooting is ongoing.
07/12/2021 14:42 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
07/12/2021 16:08 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: FRÖSÖN

Ticket Number: INC2003621
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: FRÖSÖN
Occured: 07/12/2021 08:41 UTC
Estimated Time of Repair: 07/12/2021 13:00 UTC
Service(s) Restored: 07/12/2021 13:42 UTC

Details:
07/12/2021 09:20 UTC We currently have an outage, troubleshooting is ongoing.
07/12/2021 13:42 UTC All services are restored.

Monday 6th December 2021

IP-Only Fibernät Automatiskt uppdatering: ÖSTERSUND - PRÄSTGATAN

Ticket Number: INC2003378
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÖSTERSUND – PRÄSTGATAN
Occured: 06/12/2021 10:44 UTC
Estimated Time of Repair: 06/12/2021 15:00 UTC
Service(s) Restored: 06/12/2021 13:00 UTC

Details:
06/12/2021 11:10 UTC We currently have an outage, troubleshooting is ongoing.
06/12/2021 11:27 UTC A field technician ordered to site for troubleshooting.
06/12/2021 13:14 UTC Equipment at end-customer is being replaced. Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ESKILSTUNA - ZETTERBERGSGATAN

Ticket Number: INC2003274
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA – ZETTERBERGSGATAN
Occured: 06/12/2021 10:26 UTC
Estimated Time of Repair: 06/12/2021 16:00 UTC
Service(s) Restored: 06/12/2021 16:00 UTC

Details:
06/12/2021 10:49 UTC We currently have an outage, troubleshooting is ongoing.
06/12/2021 10:55 UTC A field technician ordered to site for troubleshooting.
06/12/2021 11:03 UTC Services are restored. Awaiting confirmation from technician that the outage is solved to close this ticket.
06/12/2021 12:13 UTC Technician has found out there is ongoing work on the power supply for this facility. Further disturbances may occur until work is complete.
06/12/2021 17:15 UTC All services are restored.

Sunday 5th December 2021

IP-Only Fibernät Automatiskt uppdatering: ROBERTSFORS

Ticket Number: INC2002997
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ROBERTSFORS
Occured: 05/12/2021 20:57 UTC
Estimated Time of Repair: 06/12/2021 13:00 UTC
Service(s) Restored: 06/12/2021 02:58 UTC

Details:
05/12/2021 21:15 UTC We currently have an outage, troubleshooting is ongoing.
05/12/2021 21:39 UTC A field technician ordered to site for troubleshooting.
05/12/2021 22:17 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
05/12/2021 22:17 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
06/12/2021 04:45 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: GOTLAND

Ticket Number: INC2002998
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: GOTLAND
Occured: 05/12/2021 21:08 UTC
Estimated Time of Repair: 06/12/2021 01:00 UTC
Service(s) Restored: 06/12/2021 00:15 UTC

Details:
05/12/2021 21:12 UTC We currently have an outage, due to local power outage.
06/12/2021 00:09 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
06/12/2021 00:40 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: BORÅS

Ticket Number: INC2002984
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: BORÅS
Occured: 05/12/2021 17:54 UTC
Estimated Time of Repair: 05/12/2021 22:00 UTC
Service(s) Restored: 05/12/2021 18:19 UTC

Details:
05/12/2021 18:02 UTC We currently have an outage, troubleshooting is ongoing.
05/12/2021 18:46 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: SPÅNGA

Ticket Number: INC2002971
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SPÅNGA
Occured: 05/12/2021 05:19 UTC
Estimated Time of Repair: 05/12/2021 13:00 UTC
Service(s) Restored: 05/12/2021 10:30 UTC

Details:
05/12/2021 06:57 UTC We currently have an outage, troubleshooting is ongoing.
05/12/2021 07:21 UTC A field technician ordered to site for troubleshooting.
05/12/2021 10:41 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Saturday 4th December 2021

IP-Only Fibernät Automatiskt uppdatering: GIMO

Ticket Number: INC2002943
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: GIMO
Occured: 04/12/2021 01:01 UTC
Estimated Time of Repair: 04/12/2021 09:00 UTC
Service(s) Restored: 04/12/2021 07:14 UTC

Details:
04/12/2021 01:14 UTC We currently have an outage, troubleshooting is ongoing.
04/12/2021 02:32 UTC A field technician dispatched to continue troubleshooting.
04/12/2021 06:23 UTC A hardware fault detected. Replacement unit has been ordered.
04/12/2021 07:16 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

Friday 3rd December 2021

IP-Only Fibernät Automatiskt uppdatering: NORGE, GJÖVIK

Ticket Number: INC2002827
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: NORWAY, GJOVIK
Occured: 03/12/2021 11:54 UTC
Estimated Time of Repair: 03/12/2021 16:00 UTC
Service(s) Restored:

Details:
03/12/2021 12:22 UTC We currently have an outage, troubleshooting is ongoing.
03/12/2021 12:24 UTC Services are restored but the cause is unknown. The services are being monitored and troubleshooting is continued to find the cause of the incident.

IP-Only Fibernät Automatiskt uppdatering: STOCKHOLM, NARVAVÄGEN

Ticket Number: INC2002830
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STOCKHOLM, NARVAVÄGEN
Occured: 03/12/2021 12:01 UTC
Estimated Time of Repair: 03/12/2021 17:00 UTC
Service(s) Restored: 03/12/2021 14:12 UTC

Details:
03/12/2021 12:15 UTC We currently have an outage, troubleshooting is ongoing.
03/12/2021 12:38 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
03/12/2021 14:14 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: LÖTTORP

Ticket Number: INC2002778
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: LÖTTORP
Occured: 03/12/2021 09:35 UTC
Estimated Time of Repair: 03/12/2021 16:00 UTC
Service(s) Restored: 03/12/2021 14:35 UTC

Details:
03/12/2021 09:41 UTC We currently have an outage, troubleshooting is ongoing.
03/12/2021 10:13 UTC A field technician ordered to site for troubleshooting.
03/12/2021 14:04 UTC Technician has been on site troubleshooting. Site receives poor light values so technician has been sent to the other end of the circuit to investigate the sender.
03/12/2021 14:40 UTC Outage is resolved and services are restored after the technician cleaned connectors and light values improved. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: VISBY

Ticket Number: INC2002738
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: VISBY
Occured: 03/12/2021 07:18 UTC
Estimated Time of Repair: 03/12/2021 15:00 UTC
Service(s) Restored: 03/12/2021 07:42 UTC

Details:
03/12/2021 07:32 UTC We currently have an outage, troubleshooting is ongoing.
03/12/2021 07:56 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ÅKERSBERGA

Ticket Number: INC2002736
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÅKERSBERGA
Occured: 03/12/2021 07:03 UTC
Estimated Time of Repair: 03/12/2021 11:00 UTC
Service(s) Restored: 03/12/2021 08:50 UTC

Details:
03/12/2021 07:25 UTC We currently have an outage, troubleshooting is ongoing.
03/12/2021 09:27 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: LUDVIKA

Ticket Number: INC2002719
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: LUDVIKA
Occured: 02/12/2021 21:55 UTC
Estimated Time of Repair: 03/12/2021 10:00 UTC
Service(s) Restored: 03/12/2021 08:35 UTC

Details:
03/12/2021 04:56 UTC We currently have an outage, troubleshooting is ongoing.
03/12/2021 06:13 UTC A field technician dispatched to continue troubleshooting. ETA 2 hours
03/12/2021 08:16 UTC Field technician is on site, troubleshooting continues.
03/12/2021 08:39 UTC Services are restored. Awaiting confirmation from technician that the outage is solved to close this ticket.
03/12/2021 08:56 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.