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Past Incidents

Tuesday 18th May 2021

IP-Only Fibernät Automatiskt uppdatering: ÅRE - MARBY

Ticket Number: INC1001176
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÅRE – MARBY
Occured: 18/05/2021 07:02 UTC
Estimated Time of Repair: 18/05/2021 15:00 UTC
Service(s) Restored: 18/05/2021 08:15 UTC

Details:
18/05/2021 07:28 UTC We currently have an outage, troubleshooting is ongoing.
18/05/2021 08:09 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
18/05/2021 08:46 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ÖSTERSUND

Ticket Number: INC1001173
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÖSTERSUND
Occured:
Estimated Time of Repair: 18/05/2021 10:00 UTC
Service(s) Restored: 18/05/2021 08:45 UTC

Details:
18/05/2021 02:36 UTC We currently have an outage, troubleshooting is ongoing.
18/05/2021 05:21 UTC A field technician ordered to site for troubleshooting.
18/05/2021 08:48 UTC All services are restored.

Monday 17th May 2021

IP-Only Fibernät Automatiskt uppdatering: ÖSTHAMMAR

Ticket Number: INC1001169
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÖSTHAMMAR
Occured: 17/05/2021 09:20 UTC
Estimated Time of Repair: 17/05/2021 14:00 UTC
Service(s) Restored: 17/05/2021 12:30 UTC

Details:
17/05/2021 09:31 UTC We currently have an outage, troubleshooting is ongoing.
17/05/2021 10:19 UTC A field technician ordered to site for troubleshooting. ETA 2 hours
17/05/2021 12:19 UTC Technician has begun troubleshooting onsite.
17/05/2021 12:35 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ESKILSTUNA

Ticket Number: INC1001168
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA
Occured: 17/05/2021 07:50 UTC
Estimated Time of Repair: 17/05/2021 12:00 UTC
Service(s) Restored: 17/05/2021 10:00 UTC

Details:
17/05/2021 08:10 UTC We currently have an outage, troubleshooting is ongoing.
17/05/2021 10:22 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: TIDAHOLM

Ticket Number: INC1001167
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: TIDAHOLM
Occured: 17/05/2021 06:08 UTC
Estimated Time of Repair: 17/05/2021 11:00 UTC
Service(s) Restored: 17/05/2021 06:40 UTC

Details:
17/05/2021 06:25 UTC We currently have an outage, troubleshooting is ongoing.
17/05/2021 06:50 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: RÖDEBY

Ticket Number: INC1001165
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: RÖDEBY
Occured: 17/05/2021 05:22 UTC
Estimated Time of Repair: 17/05/2021 17:00 UTC
Service(s) Restored: 17/05/2021 10:02 UTC

Details:
17/05/2021 05:37 UTC We currently have an outage, troubleshooting is ongoing.
17/05/2021 07:36 UTC Replacement unit has been ordered. ETA: 17:00. ETR has been changed.
17/05/2021 10:40 UTC Outage is resolved and services are restored but the cause is unknown. The services are being monitored and troubleshooting is continued to find the cause of the incident.

IP-Only Fibernät Automatiskt uppdatering: BRANDVÄGGSTJÄNSTER

Ticket Number: INC1001164
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: FIREWALL SERVICES
Occured: 17/05/2021 04:34 UTC
Estimated Time of Repair: 17/05/2021 14:00 UTC
Service(s) Restored: 17/05/2021 07:46 UTC

Details:
17/05/2021 04:36 UTC We currently have an outage, troubleshooting is ongoing.
17/05/2021 07:35 UTC A field technician ordered to site for troubleshooting. ETA 4 hours. ETR changed.
17/05/2021 08:05 UTC Outage is resolved and services are restored but the cause is unknown. The services are being monitored and troubleshooting is continued to find the cause of the incident.

IP-Only Fibernät Automatiskt uppdatering: SPÅNGA

Ticket Number: SESTO0777-SD2
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SPÅNGA
Occured: 16/05/2021 22:56 UTC
Estimated Time of Repair: 17/05/2021 04:00 UTC
Service(s) Restored: 17/05/2021 01:54 UTC

Details:
16/05/2021 22:58 UTC We currently have an outage, troubleshooting is ongoing.
16/05/2021 23:00 UTC A field technician dispatched to continue troubleshooting. ETA 4 hours.
17/05/2021 01:55 UTC Outage is resolved and services are restored but the cause is unknown. The services are being monitored and troubleshooting is continued to find the cause of the incident.

Sunday 16th May 2021

No incidents reported

Saturday 15th May 2021

IP-Only Fibernät Automatiskt uppdatering: STORVRETA

Ticket Number: INC1001157
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STORVRETA
Occured: 15/05/2021 11:30 UTC
Estimated Time of Repair: 15/05/2021 15:00 UTC
Service(s) Restored: 15/05/2021 11:45 UTC

Details:
15/05/2021 11:43 UTC We currently have an outage, troubleshooting is ongoing.
15/05/2021 11:48 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ÖDESHÖG

Ticket Number: INC1001156
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÖDESHÖG
Occured: 15/05/2021 08:13 UTC
Estimated Time of Repair: 15/05/2021 10:30 UTC
Service(s) Restored: 15/05/2021 08:39 UTC

Details:
15/05/2021 08:22 UTC We currently have an outage, due to power outage according to the supplier of powerfeed.
15/05/2021 09:47 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Friday 14th May 2021

IP-Only Fibernät Automatiskt uppdatering: HILLERSTORP

Ticket Number: INC1001155
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HILLERSTORP
Occured: 14/05/2021 03:47 UTC
Estimated Time of Repair: 14/05/2021 16:00 UTC
Service(s) Restored: 14/05/2021 10:20 UTC

Details:
14/05/2021 04:13 UTC We currently have an outage, troubleshooting is ongoing.
14/05/2021 04:30 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
14/05/2021 09:13 UTC Because of site access problems the work has been delayed. Technician is estimated to be on site no later than 13:00 CEST. ETR changed
14/05/2021 10:24 UTC Outage is resolved and services are restored after a power issue was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Thursday 13th May 2021

IP-Only Fibernät Automatiskt uppdatering: ESKILSTUNA TUNAFORS

Ticket Number: INC1001153
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA TUNAFORS
Occured: 13/05/2021 04:51 UTC
Estimated Time of Repair: 13/05/2021 08:00 UTC
Service(s) Restored: 13/05/2021 06:03 UTC

Details:
13/05/2021 04:52 UTC We currently have an outage, troubleshooting is ongoing.
13/05/2021 06:07 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Wednesday 12th May 2021

IP-Only Fibernät Automatiskt uppdatering: STORVRETA

Ticket Number: INC1001152
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STORVRETA
Occured: 12/05/2021 12:51 UTC
Estimated Time of Repair: 12/05/2021 16:00 UTC
Service(s) Restored: 12/05/2021 13:55 UTC

Details:
12/05/2021 12:52 UTC We currently have an outage, troubleshooting is ongoing.
12/05/2021 14:00 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ANEBY

Ticket Number: INC1001151
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ANEBY
Occured: 12/05/2021 10:57 UTC
Estimated Time of Repair: 12/05/2021 16:00 UTC
Service(s) Restored: 12/05/2021 12:10 UTC

Details:
12/05/2021 11:11 UTC We currently have an outage, troubleshooting is ongoing.
12/05/2021 11:17 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
12/05/2021 12:21 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: SIGTUNA

Ticket Number: INC1001150
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SIGTUNA
Occured: 12/05/2021 10:18 UTC
Estimated Time of Repair: 12/05/2021 14:30 UTC
Service(s) Restored: 12/05/2021 12:55 UTC

Details:
12/05/2021 10:48 UTC We currently have an outage, troubleshooting is ongoing.
12/05/2021 10:49 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
12/05/2021 12:58 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ÅRE

Ticket Number: INC1001148
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÅRE
Occured: 12/05/2021 07:03 UTC
Estimated Time of Repair: 12/05/2021 14:00 UTC
Service(s) Restored: 12/05/2021 10:05 UTC

Details:
12/05/2021 09:10 UTC We currently have an outage, troubleshooting is ongoing.
12/05/2021 09:11 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
12/05/2021 10:09 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.