Some systems are experiencing issues

Past Incidents

Wednesday 27th January 2021

IP-Only Fibernät Automatiskt uppdatering: MELLAN NOTHAMN OCH ÅLAND

Ticket Number: 000000001017577
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: BETWEEN NOTHAMN AND ÅLAND
Occured: 27/01/2021 11:54 UTC
Estimated Time of Repair: 27/01/2021 18:30 UTC
Service(s) Restored:

Details:
27/01/2021 12:11 UTC We currently have an outage, troubleshooting is ongoing.
27/01/2021 13:16 UTC Cable fault detected. Technicians are working on remedying the issue.
27/01/2021 13:31 UTC Technicians is picking up materials for the repair work. The damage is caused by road work, a drilling rig has damaged the cable. ETR updated.
27/01/2021 14:22 UTC Cable fault location has been located, ongoing work on a nearby road has damaged the cable. The cable is severly damaged and requires an immediate repair. Some customers will not see an outage until the cable is cut to perform the repair. The cable will be cut at roughly 16:00 and the repair should be done at about 19:30.
27/01/2021 15:50 UTC Cable has been cut and repairs are ongoing, estimated to be repaired at 19:30.
27/01/2021 16:55 UTC Splicing is ongoing, estimated to be repaired at 19:30.

IP-Only Fibernät Automatiskt uppdatering: FINLAND

Ticket Number: 000000001017577
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: FINLAND
Occured: 27/01/2021 11:54 UTC
Estimated Time of Repair: 27/01/2021 17:00 UTC
Service(s) Restored:

Details:
27/01/2021 12:11 UTC We currently have an outage, troubleshooting is ongoing.

IP-Only Fibernät Automatiskt uppdatering: ESKILSTUNA - TUNAGÅRDEN

Ticket Number: 000000001017447
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA – TUNAGÅRDEN
Occured: 27/01/2021 09:50 UTC
Estimated Time of Repair: 27/01/2021 17:00 UTC
Service(s) Restored: 27/01/2021 15:16 UTC

Details:
27/01/2021 10:30 UTC We currently have an outage, troubleshooting is ongoing.
27/01/2021 12:51 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
27/01/2021 15:25 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
27/01/2021 15:26 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ESKILSTUNA - ERLANGEN

Ticket Number: 000000001017447
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: ESKILSTUNA – ERLANGEN
Occured: 27/01/2021 09:50 UTC
Estimated Time of Repair: 27/01/2021 14:00 UTC
Service(s) Restored:

Details:
27/01/2021 10:30 UTC We currently have an outage, troubleshooting is ongoing.

Tuesday 26th January 2021

IP-Only Fibernät Automatiskt uppdatering: ESKILSTUNA

Ticket Number: 000000001017090
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA
Occured: 26/01/2021 16:06 UTC
Estimated Time of Repair: 26/01/2021 20:00 UTC
Service(s) Restored: 26/01/2021 17:28 UTC

Details:
26/01/2021 16:53 UTC We currently have an outage, troubleshooting is ongoing.
26/01/2021 17:28 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: KILAFORS

Ticket Number: INC000005630186
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: KILAFORS
Occured: 26/01/2021 12:29 UTC
Estimated Time of Repair: 28/01/2021 10:30 UTC
Service(s) Restored: 27/01/2021 06:38 UTC

Details:
26/01/2021 13:01 UTC We currently have an outage, troubleshooting is ongoing.
26/01/2021 13:28 UTC A field technician ordered to site for troubleshooting. ETA 2 hours
26/01/2021 14:20 UTC Troubleshooting on site with technician yielded no results, troubleshooting continues with subprovider.
26/01/2021 14:37 UTC A disturbance suspected in our sub provider’s network. Troubleshooting is ongoing with sub provider.
ETR moved forward.
26/01/2021 19:02 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider.
ETR moved up.
27/01/2021 06:18 UTC The estimated time of repair is pushed back while we await further info from sub provider.
27/01/2021 06:48 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: BORÅS, STORKNALLEN

Ticket Number: 000000001016672
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: BORÅS, STORKNALLEN
Occured: 26/01/2021 04:42 UTC
Estimated Time of Repair: 26/01/2021 08:00 UTC
Service(s) Restored: 26/01/2021 04:57 UTC

Details:
26/01/2021 04:50 UTC We currently have an outage, troubleshooting is ongoing.
26/01/2021 05:04 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: DANMARK

Ticket Number: 000000001016652
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: DENMARK
Occured: 26/01/2021 01:42 UTC
Estimated Time of Repair: 26/01/2021 08:00 UTC
Service(s) Restored: 26/01/2021 02:35 UTC

Details:
26/01/2021 02:23 UTC We currently have an outage, troubleshooting is ongoing.
26/01/2021 02:33 UTC Thirdline has been activated, suspected hardware fault detected. Troubleshooting is ongoing.
26/01/2021 02:46 UTC A reset of a module in the affected equipment has been performed and the results are promising. We will keep monitoring and a deeper analysis will be performed internally to find the root cause. Disturbance has been resolved.

Monday 25th January 2021

IP-Only Fibernät Automatiskt uppdatering: BIRSTA CITY

Ticket Number: INC000005630091
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: BIRSTA CITY
Occured: 25/01/2021 12:47 UTC
Estimated Time of Repair: 25/01/2021 13:03 UTC
Service(s) Restored:

Details:
25/01/2021 13:04 UTC We currently have an outage, troubleshooting is ongoing.
25/01/2021 13:11 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: GLOMMEN

Ticket Number: 000000001016249
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: GLOMMEN
Occured: 25/01/2021 09:49 UTC
Estimated Time of Repair: 25/01/2021 14:00 UTC
Service(s) Restored: 25/01/2021 12:23 UTC

Details:
25/01/2021 10:03 UTC We currently have an outage, troubleshooting is ongoing.
25/01/2021 10:14 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
25/01/2021 12:34 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ESKILSTUNA - TUNAGÅRDEN

Ticket Number: 000000001016035
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: ESKILSTUNA – TUNAGÅRDEN
Occured: 25/01/2021 06:21 UTC
Estimated Time of Repair: 25/01/2021 14:00 UTC
Service(s) Restored:

Details:
25/01/2021 06:48 UTC We currently have an outage, troubleshooting is ongoing.
25/01/2021 07:19 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
25/01/2021 07:39 UTC Cable fault detected. Technicians are working on remedying the issue.

IP-Only Fibernät Automatiskt uppdatering: ESKILSTUNA - TUNAGÅRDEN

Ticket Number: 000000001016035
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA – TUNAGÅRDEN
Occured: 25/01/2021 06:21 UTC
Estimated Time of Repair: 26/01/2021 10:30 UTC
Service(s) Restored: 26/01/2021 10:00 UTC

Details:
25/01/2021 06:48 UTC We currently have an outage, troubleshooting is ongoing.
25/01/2021 07:19 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
25/01/2021 07:39 UTC Cable fault detected. Technicians are working on remedying the issue.
25/01/2021 10:01 UTC Cable fault is more extensive and affects several cables. Repair will take longer than expected.
25/01/2021 20:29 UTC The majority of affected circuits are back up, technician informs work continues tomorrow as a cable is still stuck and needs to be fixed. ETR pushed to 10:00 AM
26/01/2021 07:56 UTC Technician has begun splicing the fiber.
26/01/2021 09:15 UTC The estimated time of repair is pushed back.
26/01/2021 10:01 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: KATRINEHOLM AND ESKLISTUNA

Ticket Number: 000000001015981
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: KATRINEHOLM AND ESKLISTUNA
Occured: 25/01/2021 03:30 UTC
Estimated Time of Repair: 25/01/2021 08:00 UTC
Service(s) Restored:

Details:
25/01/2021 04:15 UTC We currently have an outage, caused by supplier over extending their planned work. Fiber repair is ongoing.

IP-Only Fibernät Automatiskt uppdatering: KATRINEHOLM AND ESKILSTUNA

Ticket Number: 000000001015981
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: KATRINEHOLM AND ESKILSTUNA
Occured: 25/01/2021 03:30 UTC
Estimated Time of Repair: 25/01/2021 11:00 UTC
Service(s) Restored:

Details:
25/01/2021 04:15 UTC We currently have an outage, caused by supplier over extending their planned work. Fiber repair is ongoing.
25/01/2021 06:59 UTC Outage is still ongoing and we are working with subprovider to get current status. Update will follow shortly.
25/01/2021 07:25 UTC Subprovider informs us that the troubleshooting is still ongoing. No estimated time of repair can be provided at the moment.

IP-Only Fibernät Automatiskt uppdatering: KATRINEHOLM AND ESKILSTUNA

Ticket Number: 000000001015981
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: KATRINEHOLM AND ESKILSTUNA
Occured: 25/01/2021 03:30 UTC
Estimated Time of Repair: 25/01/2021 16:00 UTC
Service(s) Restored: 25/01/2021 14:50 UTC

Details:
25/01/2021 04:15 UTC We currently have an outage, caused by supplier over extending their planned work. Fiber repair is ongoing.
25/01/2021 06:59 UTC Outage is still ongoing and we are working with subprovider to get current status. Update will follow shortly.
25/01/2021 07:25 UTC Subprovider informs us that the troubleshooting is still ongoing. No estimated time of repair can be provided at the moment.
25/01/2021 11:54 UTC Troubleshooting is still ongoing and if possible our subcontractor is trying to reroute connections.
25/01/2021 14:55 UTC Subprovider have finished repairing cable and we have approved the job, all services restored and back to normal.

IP-Only Fibernät Automatiskt uppdatering: ENKÖPING

Ticket Number: 000000001015953
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ENKÖPING
Occured: 25/01/2021 00:36 UTC
Estimated Time of Repair: 25/01/2021 05:00 UTC
Service(s) Restored: 25/01/2021 02:10 UTC

Details:
25/01/2021 01:55 UTC We currently have an outage, troubleshooting is ongoing.
25/01/2021 02:06 UTC Cable fault detected. Technicians are working on remedying the issue.
25/01/2021 02:14 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ENKÖPING

Ticket Number: 000000001015953
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ENKÖPING
Occured: 25/01/2021 00:36 UTC
Estimated Time of Repair: 25/01/2021 05:00 UTC
Service(s) Restored: 25/01/2021 02:10 UTC

Details:
25/01/2021 01:55 UTC We currently have an outage, troubleshooting is ongoing.
25/01/2021 02:06 UTC Cable fault detected. Technicians are working on remedying the issue.
25/01/2021 02:14 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

Sunday 24th January 2021

IP-Only Fibernät Automatiskt uppdatering: ÖRKELLJUNGA

Ticket Number: 000000001015758
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÖRKELLJUNGA
Occured: 24/01/2021 13:01 UTC
Estimated Time of Repair: 25/01/2021 11:00 UTC
Service(s) Restored: 24/01/2021 22:40 UTC

Details:
24/01/2021 13:22 UTC We currently have an outage, troubleshooting is ongoing.
24/01/2021 14:12 UTC A field technician ordered to site for troubleshooting.
24/01/2021 17:12 UTC A hardware fault detected. Replacement unit has been ordered.
24/01/2021 18:17 UTC Awaiting delivery of replacement equipment and parts.
24/01/2021 22:42 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ÖRKELLJUNGA

Ticket Number: 000000001015758
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÖRKELLJUNGA
Occured: 24/01/2021 13:01 UTC
Estimated Time of Repair: 25/01/2021 11:00 UTC
Service(s) Restored: 24/01/2021 22:40 UTC

Details:
24/01/2021 13:22 UTC We currently have an outage, troubleshooting is ongoing.
24/01/2021 14:12 UTC A field technician ordered to site for troubleshooting.
24/01/2021 17:12 UTC A hardware fault detected. Replacement unit has been ordered.
24/01/2021 18:17 UTC Awaiting delivery of replacement equipment and parts.
24/01/2021 22:42 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

Saturday 23rd January 2021

IP-Only Fibernät Automatiskt uppdatering: JÄRFÄLLA

Ticket Number: 000000001015495
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: INTERMITTENT OUTAGES
Location: JÄRFÄLLA
Occured: 23/01/2021 21:49 UTC
Estimated Time of Repair: 24/01/2021 02:00 UTC
Service(s) Restored: 24/01/2021 00:40 UTC

Details:
23/01/2021 21:52 UTC We currently have an outage that affects customers with remote desktop services, troubleshooting is ongoing.
23/01/2021 22:13 UTC A field technician dispatched to continue troubleshooting. ETA 2 hours
23/01/2021 23:12 UTC Suspected cable fault. Troubleshooting is ongoing.
24/01/2021 00:44 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: JÄRFÄLLA

Ticket Number: 000000001015495
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: INTERMITTENT OUTAGES
Location: JÄRFÄLLA
Occured: 23/01/2021 21:49 UTC
Estimated Time of Repair: 24/01/2021 02:00 UTC
Service(s) Restored: 24/01/2021 00:40 UTC

Details:
23/01/2021 21:52 UTC We currently have an outage that affects customers with remote desktop services, troubleshooting is ongoing.
23/01/2021 22:13 UTC A field technician dispatched to continue troubleshooting. ETA 2 hours
23/01/2021 23:12 UTC Suspected cable fault. Troubleshooting is ongoing.
24/01/2021 00:44 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: MÄRSTA

Ticket Number: 000000001015438
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: MÄRSTA
Occured: 23/01/2021 16:28 UTC
Estimated Time of Repair: 23/01/2021 22:00 UTC
Service(s) Restored: 23/01/2021 17:28 UTC

Details:
23/01/2021 17:01 UTC We currently have an outage, troubleshooting is ongoing.
23/01/2021 17:28 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: MÄRSTA

Ticket Number: 000000001015438
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: MÄRSTA
Occured: 23/01/2021 16:28 UTC
Estimated Time of Repair: 23/01/2021 22:00 UTC
Service(s) Restored: 23/01/2021 17:28 UTC

Details:
23/01/2021 17:01 UTC We currently have an outage, troubleshooting is ongoing.
23/01/2021 17:28 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: SWEDEN STOCKHOLM

Ticket Number: 000000001015195
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: INTERMITTENT OUTAGES
Location: SWEDEN STOCKHOLM
Occured: 23/01/2021 02:08 UTC
Estimated Time of Repair: 23/01/2021 09:00 UTC
Service(s) Restored: 23/01/2021 10:00 UTC

Details:
23/01/2021 02:38 UTC We currently have an outage that affects customers with remote desktop services, troubleshooting is ongoing.
23/01/2021 03:47 UTC The cause of the disturbance is not yet identified. Estimated time of repair is pushed back and troubleshooting is still ongoing.
23/01/2021 17:33 UTC Outage is resolved and services are restored after the configuration error was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: SWEDEN STOCKHOLM

Ticket Number: 000000001015195
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: INTERMITTENT OUTAGES
Location: SWEDEN STOCKHOLM
Occured: 23/01/2021 02:08 UTC
Estimated Time of Repair: 23/01/2021 09:00 UTC
Service(s) Restored: 23/01/2021 10:00 UTC

Details:
23/01/2021 02:38 UTC We currently have an outage that affects customers with remote desktop services, troubleshooting is ongoing.
23/01/2021 03:47 UTC The cause of the disturbance is not yet identified. Estimated time of repair is pushed back and troubleshooting is still ongoing.
23/01/2021 17:33 UTC Outage is resolved and services are restored after the configuration error was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ÖSTERSUND MÅNSÅSEN

Ticket Number: 000000001015163
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÖSTERSUND MÅNSÅSEN
Occured: 23/01/2021 00:12 UTC
Estimated Time of Repair: 23/01/2021 04:00 UTC
Service(s) Restored: 23/01/2021 00:26 UTC

Details:
23/01/2021 00:14 UTC We currently have an outage, troubleshooting is ongoing.
23/01/2021 00:19 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
23/01/2021 01:22 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ÖSTERSUND MÅNSÅSEN

Ticket Number: 000000001015163
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÖSTERSUND MÅNSÅSEN
Occured: 23/01/2021 00:12 UTC
Estimated Time of Repair: 23/01/2021 04:00 UTC
Service(s) Restored: 23/01/2021 00:26 UTC

Details:
23/01/2021 00:14 UTC We currently have an outage, troubleshooting is ongoing.
23/01/2021 00:19 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
23/01/2021 01:22 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Friday 22nd January 2021

IP-Only Fibernät Automatiskt uppdatering: BRO

Ticket Number: 000000001014888
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: BRO
Occured: 22/01/2021 14:36 UTC
Estimated Time of Repair: 22/01/2021 18:00 UTC
Service(s) Restored: 22/01/2021 16:50 UTC

Details:
22/01/2021 14:48 UTC We currently have an outage, troubleshooting is ongoing.
22/01/2021 15:32 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
22/01/2021 16:50 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: BRO

Ticket Number: 000000001014888
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: BRO
Occured: 22/01/2021 14:36 UTC
Estimated Time of Repair: 22/01/2021 18:00 UTC
Service(s) Restored: 22/01/2021 16:50 UTC

Details:
22/01/2021 14:48 UTC We currently have an outage, troubleshooting is ongoing.
22/01/2021 15:32 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
22/01/2021 16:50 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: STÅNGBY

Ticket Number: 000000001014159
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STÅNGBY
Occured: 21/01/2021 23:39 UTC
Estimated Time of Repair: 22/01/2021 11:00 UTC
Service(s) Restored: 22/01/2021 06:14 UTC

Details:
21/01/2021 23:42 UTC We currently have an outage, troubleshooting is ongoing.
22/01/2021 04:20 UTC Technician has confirmed power issues onsite, technician is unable to gain entry outside normal working hours.
22/01/2021 06:14 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: STÅNGBY

Ticket Number: 000000001014159
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STÅNGBY
Occured: 21/01/2021 23:39 UTC
Estimated Time of Repair: 22/01/2021 11:00 UTC
Service(s) Restored: 22/01/2021 06:14 UTC

Details:
21/01/2021 23:42 UTC We currently have an outage, troubleshooting is ongoing.
22/01/2021 04:20 UTC Technician has confirmed power issues onsite, technician is unable to gain entry outside normal working hours.
22/01/2021 06:14 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Thursday 21st January 2021

IP-Only Fibernät Automatiskt uppdatering: STORSJÖ KAPELL

Ticket Number: 000000001014096
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STORSJÖ KAPELL
Occured: 21/01/2021 18:03 UTC
Estimated Time of Repair: 21/01/2021 22:00 UTC
Service(s) Restored: 21/01/2021 18:24 UTC

Details:
21/01/2021 18:21 UTC We currently have an outage, troubleshooting is ongoing.
21/01/2021 18:24 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: STORSJÖ KAPELL

Ticket Number: 000000001014096
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STORSJÖ KAPELL
Occured: 21/01/2021 18:03 UTC
Estimated Time of Repair: 21/01/2021 22:00 UTC
Service(s) Restored: 21/01/2021 18:24 UTC

Details:
21/01/2021 18:21 UTC We currently have an outage, troubleshooting is ongoing.
21/01/2021 18:24 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: KÖPCENTRUM - GLOBEN

Ticket Number: 000000001014078
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: KÖPCENTRUM – GLOBEN
Occured: 21/01/2021 17:09 UTC
Estimated Time of Repair: 22/01/2021 15:00 UTC
Service(s) Restored: 22/01/2021 14:02 UTC

Details:
21/01/2021 17:10 UTC We currently have an outage, troubleshooting is ongoing.
21/01/2021 17:11 UTC Because of issues with access to the site during evenings and nights troubleshooting will continue with a technician on the site at 10:00.
22/01/2021 08:37 UTC A field technician dispatched to continue troubleshooting. ETA 4 hours
22/01/2021 13:32 UTC Field technician is awaiting access to site.
22/01/2021 14:08 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: KÖPCENTRUM - GLOBEN

Ticket Number: 000000001014078
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: KÖPCENTRUM – GLOBEN
Occured: 21/01/2021 17:09 UTC
Estimated Time of Repair: 22/01/2021 15:00 UTC
Service(s) Restored: 22/01/2021 14:02 UTC

Details:
21/01/2021 17:10 UTC We currently have an outage, troubleshooting is ongoing.
21/01/2021 17:11 UTC Because of issues with access to the site during evenings and nights troubleshooting will continue with a technician on the site at 10:00.
22/01/2021 08:37 UTC A field technician dispatched to continue troubleshooting. ETA 4 hours
22/01/2021 13:32 UTC Field technician is awaiting access to site.
22/01/2021 14:08 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: LUND

Ticket Number: 000000001013987
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: LUND
Occured: 21/01/2021 13:43 UTC
Estimated Time of Repair: 21/01/2021 20:00 UTC
Service(s) Restored: 21/01/2021 15:42 UTC

Details:
21/01/2021 14:33 UTC We currently have an outage, troubleshooting is ongoing.
21/01/2021 14:35 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
21/01/2021 14:37 UTC Updating estimated time of repair.
21/01/2021 15:44 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: LUND

Ticket Number: 000000001013987
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: LUND
Occured: 21/01/2021 13:43 UTC
Estimated Time of Repair: 21/01/2021 20:00 UTC
Service(s) Restored: 21/01/2021 15:42 UTC

Details:
21/01/2021 14:33 UTC We currently have an outage, troubleshooting is ongoing.
21/01/2021 14:35 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
21/01/2021 14:37 UTC Updating estimated time of repair.
21/01/2021 15:44 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: SKILLINGARYD

Ticket Number: INC000005629742
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SKILLINGARYD
Occured: 21/01/2021 09:55 UTC
Estimated Time of Repair: 21/01/2021 16:00 UTC
Service(s) Restored: 21/01/2021 15:43 UTC

Details:
21/01/2021 10:08 UTC We currently have an outage, troubleshooting is ongoing.
21/01/2021 10:17 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
21/01/2021 13:35 UTC A hardware fault detected. Replacement unit has been ordered.
21/01/2021 15:43 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: SKILLINGARYD

Ticket Number: INC000005629742
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SKILLINGARYD
Occured: 21/01/2021 09:55 UTC
Estimated Time of Repair: 21/01/2021 16:00 UTC
Service(s) Restored: 21/01/2021 15:43 UTC

Details:
21/01/2021 10:08 UTC We currently have an outage, troubleshooting is ongoing.
21/01/2021 10:17 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
21/01/2021 13:35 UTC A hardware fault detected. Replacement unit has been ordered.
21/01/2021 15:43 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ÖSTERSUND ODENSLUND

Ticket Number: 000000001013574
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÖSTERSUND ODENSLUND
Occured: 21/01/2021 05:00 UTC
Estimated Time of Repair: 21/01/2021 15:00 UTC
Service(s) Restored: 21/01/2021 09:06 UTC

Details:
21/01/2021 05:37 UTC We currently have an outage, troubleshooting is ongoing.
21/01/2021 06:46 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
21/01/2021 09:01 UTC Power supplier is working on solving the issue. ETR has been changed
21/01/2021 09:23 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ÖSTERSUND ODENSLUND

Ticket Number: 000000001013574
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÖSTERSUND ODENSLUND
Occured: 21/01/2021 05:00 UTC
Estimated Time of Repair: 21/01/2021 15:00 UTC
Service(s) Restored: 21/01/2021 09:06 UTC

Details:
21/01/2021 05:37 UTC We currently have an outage, troubleshooting is ongoing.
21/01/2021 06:46 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
21/01/2021 09:01 UTC Power supplier is working on solving the issue. ETR has been changed
21/01/2021 09:23 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.