Past Incidents

Ticket Number: 000000001032996
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STORSJÖ
Occured: 28/02/2021 01:45 UTC
Estimated Time of Repair: 28/02/2021 08:00 UTC
Service(s) Restored: 28/02/2021 07:50 UTC

Details:
28/02/2021 03:25 UTC We currently have an outage, troubleshooting is ongoing.
28/02/2021 03:37 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
28/02/2021 07:51 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: 000000001032585
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÖSTERGÖTLAND
Occured: 26/02/2021 10:21 UTC
Estimated Time of Repair: 26/02/2021 14:00 UTC
Service(s) Restored: 26/02/2021 10:55 UTC

Details:
26/02/2021 10:35 UTC We currently have an outage, troubleshooting is ongoing.
26/02/2021 10:47 UTC GlobalConnect NOC has escalated the incident to third line.
26/02/2021 11:02 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: 000000001032376
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: KROKOM
Occured: 25/02/2021 11:34 UTC
Estimated Time of Repair: 25/02/2021 21:00 UTC
Service(s) Restored:

Details:
26/02/2021 01:11 UTC We currently have an outage, troubleshooting is ongoing.

Ticket Number: 000000001032360
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÖREBRO
Occured: 25/02/2021 23:07 UTC
Estimated Time of Repair: 26/02/2021 03:00 UTC
Service(s) Restored: 26/02/2021 00:00 UTC

Details:
25/02/2021 23:37 UTC We currently have an outage, troubleshooting is ongoing.
25/02/2021 23:52 UTC Cause is found to be a planned work. Technician has replaced hardware.
26/02/2021 00:30 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: 000000001032330
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: FRÖSÖN
Occured: 25/02/2021 13:45 UTC
Estimated Time of Repair: 26/02/2021 15:00 UTC
Service(s) Restored: 26/02/2021 09:30 UTC

Details:
25/02/2021 20:47 UTC We currently have an outage and because of outside factors, the technician will continue troubleshooting tomorrow.
26/02/2021 06:58 UTC A field technician dispatched to continue troubleshooting. ETA 4 hours
26/02/2021 09:32 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: 000000001032043
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SWEDEN – JÄMTLAND
Occured: 25/02/2021 11:34 UTC
Estimated Time of Repair: 25/02/2021 22:00 UTC
Service(s) Restored: 25/02/2021 16:55 UTC

Details:
25/02/2021 11:40 UTC We currently have an outage, troubleshooting is ongoing.
25/02/2021 11:49 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
25/02/2021 15:16 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
25/02/2021 17:17 UTC The majority of all services are restored, a technician has been dispatched to troubleshoot the equipment which remains down.
25/02/2021 20:28 UTC More services are restored. The field technician is still travelling around the nodes which are still having issues after the power outage.
26/02/2021 01:07 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: 000000001031826
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: EKERÖ
Occured: 25/02/2021 07:08 UTC
Estimated Time of Repair: 25/02/2021 14:00 UTC
Service(s) Restored: 25/02/2021 10:50 UTC

Details:
25/02/2021 07:10 UTC We currently have an outage, troubleshooting is ongoing.
25/02/2021 08:17 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
25/02/2021 10:51 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: 000000001031773
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STOCKHOLM
Occured: 25/02/2021 02:46 UTC
Estimated Time of Repair: 25/02/2021 07:00 UTC
Service(s) Restored: 25/02/2021 03:20 UTC

Details:
25/02/2021 03:18 UTC We currently have an outage, troubleshooting is ongoing.
25/02/2021 03:51 UTC Outage is resolved and services are restored but the cause is unknown. The services are being monitored and troubleshooting is continued to find the cause of the incident.

Ticket Number: 000000001031449
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: KLÖVEDAL
Occured: 24/02/2021 11:30 UTC
Estimated Time of Repair: 25/02/2021 05:00 UTC
Service(s) Restored: 25/02/2021 02:10 UTC

Details:
24/02/2021 11:46 UTC We currently have an outage, troubleshooting is ongoing.
24/02/2021 11:49 UTC A field technician dispatched to continue troubleshooting. ETA 2 hours
24/02/2021 14:38 UTC A field technician is enroute to continue troubleshooting.
24/02/2021 19:10 UTC There is an ongoing power outage in the node affecting GlobalConnect equipment. The technician is troubleshooting.
24/02/2021 21:41 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates. electrician sent to site.
24/02/2021 23:41 UTC Power supplier is working on solving the issue but it will take time to resolve. We are exploring the posibility to provide temporary power meanwhile.
25/02/2021 02:36 UTC Outage is resolved and services are restored after the power outage was remedied with temporary power. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: 000000001031237
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: BORÅS – ULRICEHAMN
Occured: 24/02/2021 08:19 UTC
Estimated Time of Repair: 24/02/2021 19:00 UTC
Service(s) Restored: 24/02/2021 14:48 UTC

Details:
24/02/2021 08:33 UTC We currently have an outage, troubleshooting is ongoing.
24/02/2021 09:26 UTC A field technician dispatched to continue troubleshooting. ETA 30 minutes
24/02/2021 09:57 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
24/02/2021 10:17 UTC Added additional affected customers.
24/02/2021 11:41 UTC Sub provider confirms cable outage, technicians is enroute to continue troubleshooting.
24/02/2021 13:03 UTC Technicians have started laying new cable between the wells. Updated ETR: 2021-02-24 20:00
24/02/2021 14:38 UTC Splicing is ongoing.
24/02/2021 14:48 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: 000000001031217
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: QUALITY ISSUES
Location: CENTRAL
Occured: 24/02/2021 07:23 UTC
Estimated Time of Repair: 24/02/2021 09:00 UTC
Service(s) Restored: 24/02/2021 08:20 UTC

Details:
24/02/2021 08:13 UTC We currently have an outage that affects customers with remote desktop services, troubleshooting is ongoing.
24/02/2021 09:15 UTC Outage is resolved and services are restored after a configuration change If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: 000000001030881
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SKINNSKATTEBERG
Occured: 23/02/2021 12:57 UTC
Estimated Time of Repair: 23/02/2021 21:00 UTC
Service(s) Restored: 23/02/2021 14:58 UTC

Details:
23/02/2021 13:06 UTC We currently have an outage, troubleshooting is ongoing.
23/02/2021 13:45 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
23/02/2021 15:09 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: 000000001030679
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SIMRISHAMN
Occured: 23/02/2021 07:40 UTC
Estimated Time of Repair: 23/02/2021 11:00 UTC
Service(s) Restored: 23/02/2021 11:36 UTC

Details:
23/02/2021 07:54 UTC We currently have an outage, due to power outage.
23/02/2021 10:44 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
23/02/2021 11:36 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: 000000001030675
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: OSKARSHAMN
Occured: 23/02/2021 07:10 UTC
Estimated Time of Repair: 23/02/2021 15:00 UTC
Service(s) Restored: 23/02/2021 10:45 UTC

Details:
23/02/2021 08:15 UTC We currently have an outage, troubleshooting is ongoing.
23/02/2021 09:53 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
23/02/2021 11:12 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: 000000001026333
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: SIMRISHAMN
Occured: 23/02/2021 07:40 UTC
Estimated Time of Repair: 23/02/2021 11:00 UTC
Service(s) Restored:

Details:
23/02/2021 07:54 UTC We currently have an outage, due to power outage.

Ticket Number: INC000005632365
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: CENTRAL
Occured: 22/02/2021 23:05 UTC
Estimated Time of Repair: 23/02/2021 13:00 UTC
Service(s) Restored: 23/02/2021 13:30 UTC

Details:
23/02/2021 06:09 UTC We currently have an outage, troubleshooting is ongoing.
23/02/2021 07:07 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
23/02/2021 08:37 UTC More services added.
23/02/2021 11:29 UTC Troubleshooting is ongoing.
23/02/2021 13:51 UTC Outage is resolved and services are restored. Please restart your equipment. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: 000000001030629
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: TAASTRUP DENMARK
Occured: 22/02/2021 23:32 UTC
Estimated Time of Repair: 23/02/2021 03:00 UTC
Service(s) Restored: 23/02/2021 02:04 UTC

Details:
23/02/2021 00:19 UTC We currently have an outage, troubleshooting is ongoing.
23/02/2021 01:08 UTC Escalated internally because the fault was more substantial than initial estimates.
23/02/2021 02:27 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.
23/02/2021 03:13 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: 000000001030625
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: GJOVIK
Occured: 22/02/2021 23:10 UTC
Estimated Time of Repair: 23/02/2021 11:00 UTC
Service(s) Restored: 23/02/2021 08:49 UTC

Details:
22/02/2021 23:42 UTC We currently have an outage, troubleshooting is ongoing.
23/02/2021 04:15 UTC A disturbance detected in our sub provider’s network and is believed to be fiber works. Troubleshooting is ongoing with sub provider
23/02/2021 05:04 UTC Troubleshooting is ongoing.
23/02/2021 07:19 UTC Troubleshooting is ongoing. ETR is updated.
23/02/2021 09:28 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
23/02/2021 09:36 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: 000000001030588
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STOCKHOLM, SWEDEN
Occured: 22/02/2021 16:28 UTC
Estimated Time of Repair: 23/02/2021 01:00 UTC
Service(s) Restored: 23/02/2021 22:37 UTC

Details:
22/02/2021 17:00 UTC We currently have an outage, troubleshooting is ongoing.
22/02/2021 18:27 UTC Disturbance suspected to be in our sub provider’s network. Troubleshooting is ongoing with sub provider
22/02/2021 20:09 UTC Cable fault detected with sub provider. Their technicians are working on remedying the issue.
22/02/2021 21:20 UTC Repair work is ongoing.
22/02/2021 23:13 UTC Technician are continuing splicing the fiber.
23/02/2021 00:58 UTC Repair work is ongoing.
23/02/2021 03:20 UTC Repair work is ongoing. Due to the nature of the problem, and the number of damaged cables the ETR has been moved forward.
23/02/2021 05:26 UTC Repair work is ongoing.
23/02/2021 06:51 UTC Repair work is ongoing. ETR updated.
23/02/2021 12:36 UTC Repair work is ongoing. ETR updated.
23/02/2021 17:21 UTC Repair work is ongoing. ETR updated.
23/02/2021 18:59 UTC Repair work is ongoing. ETR updated.
23/02/2021 20:15 UTC Repair work is ongoing. ETR updated.
23/02/2021 23:32 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: 000000001030178
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: BRUNNA, KUNGSÄNGEN
Occured: 22/02/2021 03:00 UTC
Estimated Time of Repair: 22/02/2021 07:00 UTC
Service(s) Restored: 22/02/2021 04:24 UTC

Details:
22/02/2021 03:37 UTC We currently have an outage, after planned work that has not yet been fully completed.
22/02/2021 04:02 UTC Suspected cable fault. Troubleshooting is ongoing.
End customers equipment on-premises could eventually come to need a reboot.
22/02/2021 04:34 UTC Outage is resolved and services are restored after the cable fault was fixed. Local equipment may need to be restarted if your service is not operational. If you still experience any issues please contact GlobalConnect Service Desk.