Some systems are experiencing issues

Past Incidents

Wednesday 4th December 2024

GlobalConnect Automatiskt uppdatering: Skattkärr

Ticket number: INC2336364
Location: Skattkärr
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2024-12-04 01:00 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2024-12-04 02:30 CET/CEST

Last update(s):
2024-12-04 01:26 – Sub provider planned maintenence is taking longer than expected. Subprovider is working on solving the issue. // Underleverantörens planerade underhåll tar längre tid än förväntat. Underleverantör arbetar med att lösa problemet.

GlobalConnect Automatiskt uppdatering: Gräsö

Ticket number: INC2336357
Location: Gräsö
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2024-12-04 00:09 CET/CEST
Estimated Time of Repair: 2024-12-04 05:30 CET/CEST

Status: Troubleshooting in progress
Next update: 2024-12-04 05:30 CET/CEST

Last update(s):
2024-12-04 00:58 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Tuesday 3rd December 2024

GlobalConnect Automatiskt uppdatering: Fjärås

Ticket number: INC2336324
Location: Fjärås
Description: Multiple customer affecting fault
Fault type: Power issue

Occurred: 2024-12-03 19:12 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2024-12-03 23:26 CET/CEST

Last update(s):

GlobalConnect Automatiskt uppdatering: Ludvika

Ticket number: INC2336163
Location: Ludvika
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2024-12-03 14:28 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2024-12-04 08:00 CET/CEST

Last update(s):
2024-12-03 17:59 – A disturbance detected in our sub provider’s network. Suspected cable fault. Troubleshooting is ongoing. Current ETR 2024-12-04 16:40 // Felet har lokaliserats vara hos vår underleverantör. Felet misstänks bero på ett kabelfel. Felsökning pågår. Nuvarande ETR 2024-12-04 16:40
2024-12-03 15:24 – A disturbance detected in our sub provider’s network. Suspected cable fault. Troubleshooting is ongoing. Current ETR 23:40 // Felet har lokaliserats vara hos vår underleverantör. Felet misstänks bero på ett kabelfel. Felsökning pågår. Nuvarande ETR 23:40
2024-12-03 15:22 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Mölnbo

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2336179
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Mölnbo

Occured: 2024-12-03 13:44 CET/CEST
Service(s) restored: 2024-12-03 17:51 CET/CEST

History:
2024-12-03 17:51 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-12-03 16:14 – Troubleshooting is ongoing. // Felsökning fortsätter.
2024-12-03 15:18 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Östersund

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2336120
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Östersund

Occured: 2024-12-03 13:32 CET/CEST
Service(s) restored: 2024-12-03 17:37 CET/CEST

History:
2024-12-03 13:43 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

GlobalConnect Automatiskt uppdatering: Trollhättan

Ticket number: INC2336087
Location: Trollhättan
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2024-12-03 10:46 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2024-12-04 08:00 CET/CEST

Last update(s):
2024-12-03 12:26 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Knutby

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2336086
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Knutby

Occured: 2024-12-03 10:35 CET/CEST
Service(s) restored: 2024-12-03 12:56 CET/CEST

History:
2024-12-03 12:56 – All services are restored. // Alla tjänster är återställda
2024-12-03 12:34 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2024-12-03 12:24 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Vingåker

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2336082
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Vingåker

Occured: CET/CEST
Service(s) restored: CET/CEST

History:
2024-12-03 12:22 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Gamleby

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2336035
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Gamleby

Occured: 2024-12-03 09:34 CET/CEST
Service(s) restored: 2024-12-03 12:01 CET/CEST

History:
2024-12-03 12:23 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-12-03 10:43 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Örebro

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2335946
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2024-12-03 07:31 CET/CEST
Service(s) restored: 2024-12-03 15:25 CET/CEST

History:
2024-12-03 15:27 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-12-03 11:36 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-12-03 09:00 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Gamleby

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2335975
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Gamleby

Occured: 2024-12-03 08:56 CET/CEST
Service(s) restored: 2024-12-03 10:02 CET/CEST

History:
2024-12-03 10:20 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-12-03 09:31 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Edsbro

Ticket number: INC2335927
Location: Edsbro
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2024-12-03 07:02 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2024-12-04 17:30 CET/CEST

Last update(s):
2024-12-03 16:08 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2024-12-03 10:01 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-12-03 08:40 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Arvidsjaur

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2335827
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Arvidsjaur

Occured: 2024-12-03 00:08 CET/CEST
Service(s) restored: 2024-12-03 00:30 CET/CEST

History:
2024-12-03 00:29 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-12-03 00:21 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Monday 2nd December 2024

GlobalConnect Automatiskt uppdatering: Onsala

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2335793
Fault type: Power work
Description: Multiple customer affecting fault
Location: Onsala

Occurred: 2024-12-02 23:01 CET/CEST
Service(s) restored: 2024-12-03 04:12 CET/CEST

History:
2024-12-03 06:45 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-12-02 23:25 – There is an ongoing planned power maintenance in the area affecting GlobalConnect equipment. // Det är för närvarande ett planerat strömarbete i området som påverkar vår nätverksutrustning.

GlobalConnect Automatiskt uppdatering: Arboga

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2335781
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Arboga

Occured: 2024-12-02 22:36 CET/CEST
Service(s) restored: 2024-12-02 23:43 CET/CEST

History:
2024-12-02 23:45 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-12-02 23:12 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2024-12-02 23:08 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Järfälla

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2335741
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Järfälla

Occured: 2024-12-02 21:56 CET/CEST
Service(s) restored: 2024-12-02 22:20 CET/CEST

History:
2024-12-02 22:40 – We had a short outage caused by a human error during a planned maintenance that was not supposed to be service affecting, as soon as outage was detected, performing tech initiated restorative actions. All services restored and no further outage is expected.. // Vi hade en kort störning orsakad av ett mänskligt fel under implementeringen av ett underhållsarbete som inte skulle vara tjänstepåverkande. Så fort störningen upptäcktes så började utförande tekniker återställningsarbetet.

GlobalConnect Automatiskt uppdatering: Finland

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2335487
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Finland

Occured: 2024-12-02 16:16 CET/CEST
Service(s) restored: 2024-12-03 12:00 CET/CEST

History:
2024-12-03 15:13 – As of 12:00 – we confirm all services back up and running again. We can also confirm that both (Subcontractor and GlobalConnect) cables were broken due to excavation work, and therefore we assess these incidents as a coincidence of unfortunate circumstances.

Background:
Yesterday, two fiber cables were broken in Finland and thereby affecting GlobalConnect’s services in Finland. It was caused by two separate incidents happening at 12.00 and 17.00. No sea cables were affected. One of the affected cables was repaired during the night, and the other cable was repaired earlier today.
2024-12-03 12:11 – Services are restored. Awaiting confirmation from technician that the outage is solved to close this ticket.
2024-12-03 11:36 – Repair work is ongoing. NEW ETR 13:00 CET // Reparationsarbetet fortsätter. NY ETR 13:00 CET
2024-12-03 11:11 – Repair work is ongoing. ETR 12:00 CET // Reparationsarbetet fortsätter. ETR 12:00 CET
2024-12-03 10:07 – Technician has begun splicing the fiber. No ETR
2024-12-03 09:22 – We are currently addressing a network outage in Finland caused by two separate incidents. No sea cables have been affected.

We have repaired one of the affected cables, and most customer services have been restored. Second cable issue are being worked at and repair have started
And we cannot give an estimated resolution time at this point. Backups leg also activated with extra capacity.

The team continues to monitor the situation closely
2024-12-03 09:10 – Fault location has been located, technician is en route to fault location. ETA 20min. Splicing will begin shortly after.
2024-12-03 06:22 – Major outage in Finland caused by separate incidents in our network, no sea cables are affected.

Subprovider informs splicework is still ongoing, they have no estimation until techs are hands off yet.

We are still awaiting excavator for the second cable cut.

Next update 09:00 CET
2024-12-03 03:04 – Major outage in Finland caused by separate incidents in our network, no sea cables are affected.

Subprovider has repaired our cable affected by the first cable cut, they are however not hands off yet, they estimate they will be working on the repairs for another 2 hours.
Most redundant services should be restored, and will hopefully not be affected further, but we are waiting until subprovider’s techs are hands off.

The second cable cut has most likely been located, but excavation is required to verify and perform repairs, however no excavator is available until the morning, so repairwork of that cable is now on hold for a few hours.

Next update 06:00 CET
2024-12-03 00:50 – Major outage in Finland caused by separate incidents in our network, no sea cables are affected.

Reroute completed for IP and B2C services, WLS services remain down and work continues to repair the first cable cut which will restore most redundant WLS services. Technicians are still working to locate the second cut.

ETR is currently set for 04:00
Next update 03:00
2024-12-02 23:53 – Major outage in Finland caused by separate incidents in our network, no sea cables are affected.

Splicing work and re-routing efforts are progressing simultaneously to restore services as soon as possible.

ETR is currently set for 04:00
Next update 02:00
2024-12-02 21:55 – Major outage in Finland caused by separate incidents in our network, no sea cables are affected.

Currently looking into alternative routing and available solutions to repair affected cables.
Technicians are on site currently working on splicing the first cable, and tech just arrived at site for the other cable and are trying to locate the fault to start splicing of the cables
ETR is currently set for 04:00
Next update 02:00
2024-12-02 21:47 – Major outage in Finland caused by separate incidents in our network, no sea cables are affected.

Currently looking into alternative routing and available solutions to repair affected cables.
Technicians are on site currently working on splicing the first cable, and tech just arrived at site for the other cable and are trying to locate the fault to start splicing of the cables
ETR is currently set for 04:00
Next update 02:200
2024-12-02 20:54 – Major outage in Finland caused by separate incidents in our network, no sea cables are affected.

Currently looking into alternative routing and available solutions to repair affected cables.
Technicians are on site currently working and also en-route to the second destination.
ETR is currently set for 04:00
Next update 22.00
2024-12-02 19:26 – Major outage in Finland caused by separate incidents in our network, no sea cables are affected.

Currently looking into alternative routing and available solutions to repair affected cables.
No estimated solution time at this moment.

Next update 21.00
2024-12-02 18:02 – Technician is en route to locate fault. // Teknikern har mätt ett potentiellt fiberbrott på kabeln och är på väg till platsen.
2024-12-02 17:01 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Trelleborg

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2335400
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Trelleborg

Occured: 2024-12-02 13:53 CET/CEST
Service(s) restored: 2024-12-02 23:12 CET/CEST

History:
2024-12-02 23:22 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2024-12-02 22:19 – Cable fault detected. Technicians are working on remedying the issue. // Kabelfel lokaliserat. Tekniker arbetar med att avhjälpa felet.
2024-12-02 16:21 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-12-02 15:23 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Örebro

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2335303
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2024-12-02 13:00 CET/CEST
Service(s) restored: 2024-12-02 14:12 CET/CEST

History:
2024-12-02 15:18 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-12-02 13:36 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Arlandastad

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2335263
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Arlandastad

Occured: 2024-12-02 12:03 CET/CEST
Service(s) restored: 2024-12-02 12:42 CET/CEST

History:
2024-12-02 12:34 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Finland

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2335232
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Finland

Occured: 2024-12-02 11:49 CET/CEST
Service(s) restored: 2024-12-03 02:13 CET/CEST

History:
2024-12-03 11:04 – RFO:
What was the fault?
– Cable cut
What caused the fault?
– Third party excavation
How was the fault fixed?
– Cable repair
Is this a permanent solution?
– Yes
2024-12-03 06:32 – Services restored, but subprovider informs that splicing work is ongoing. // Tjänster återställda, men underleverantör meddelar att kabelskarvningen fortsätter.
2024-12-03 02:26 – Splicing work is ongoing. // Kabelskarvningen fortsätter.
2024-12-02 23:56 – Repair work is ongoing. // Reparationsarbetet fortsätter.
2024-12-02 21:48 – N: Await feedback from Elisa, call them around 02:00 to check status
2024-12-02 15:50 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2024-12-02 12:20 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2024-12-02 12:00 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Uppsala

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2335211
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Uppsala

Occured: 2024-12-02 10:45 CET/CEST
Service(s) restored: 2024-12-02 14:42 CET/CEST

History:
2024-12-02 14:56 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-12-02 12:29 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-12-02 11:38 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Rimbo

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2335117
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Rimbo

Occured: 2024-12-02 08:47 CET/CEST
Service(s) restored: 2024-12-02 10:36 CET/CEST

History:
2024-12-02 10:37 – All services are restored. // Alla tjänster är återställda
2024-12-02 09:29 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Mölnbo

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2335096
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Mölnbo

Occured: 2024-12-02 08:54 CET/CEST
Service(s) restored: 2024-12-02 16:41 CET/CEST

History:
2024-12-02 17:25 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-12-02 16:24 – Technician is en route to site. // Teknikern är på väg till site.
2024-12-02 11:16 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-12-02 09:21 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Örebro

Ticket number: INC2335087
Location: Örebro
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2024-12-02 08:18 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2024-12-04 08:15 CET/CEST

Last update(s):
2024-12-03 07:15 – Due to issue with access to site troubleshooting will be postponed. // På grund av problem med åtkomst till site så kommer felsökningen att skjutas upp.
2024-12-02 10:58 – Troubleshooting is ongoing. // Felsökning pågår.
2024-12-02 09:12 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Sunday 1st December 2024

GlobalConnect Automatiskt uppdatering: Strängnäs

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2334953
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Strängnäs

Occured: 2024-12-01 17:12 CET/CEST
Service(s) restored: 2024-12-01 19:28 CET/CEST

History:
2024-12-01 22:15 – Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-12-01 18:38 – Due to no access to site, troubleshooting continues tomorrow. // På grund av inget tillträde till site fortsätter felsökning imorgon.
2024-12-01 18:36 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Örebro

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2334950
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2024-12-01 15:23 CET/CEST
Service(s) restored: 2024-12-01 17:28 CET/CEST

History:
2024-12-01 17:14 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Johanneshov

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2334823
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Johanneshov

Occured: 2024-12-01 02:09 CET/CEST
Service(s) restored: 2024-12-01 08:19 CET/CEST

History:
2024-12-01 02:39 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Saturday 30th November 2024

GlobalConnect Automatiskt uppdatering: Nyköping

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2334770
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Nyköping

Occured: 2024-11-30 09:57 CET/CEST
Service(s) restored: 2024-11-30 11:56 CET/CEST

History:

Friday 29th November 2024

GlobalConnect Automatiskt uppdatering: Stockholm

Ticket number: INC2334466
Location: Stockholm
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2024-11-29 08:58 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2024-12-02 12:00 CET/CEST

Last update(s):
2024-11-29 21:35 – Due to issue with access to site troubleshooting will be postponed until Monday. // På grund av problem med åtkomst till site så kommer felsökningen att skjutas upp till på måndag.
2024-11-29 18:22 – The estimated time of repair is pushed back because the fault was more substantial than initial estimates. // Klartiden är framflyttad då felet var mer omfattande än vad man inledningsvis uppskattade.
2024-11-29 11:17 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-11-29 10:31 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Stockholm

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2334339
Fault type: Power work
Description: Multiple customer affecting fault
Location: Stockholm

Occured: 2024-11-28 23:03 CET/CEST
Service(s) restored: 2024-11-29 00:14 CET/CEST

History:
2024-11-29 05:01 – Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-11-29 00:07 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Thursday 28th November 2024

GlobalConnect Automatiskt uppdatering: Husarö

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2334320
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Husarö

Occured: 2024-11-28 15:22 CET/CEST
Service(s) restored: 2024-11-29 15:09 CET/CEST

History:
2024-11-28 21:36 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Åkersberga

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2334297
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Åkersberga

Occured: 2024-11-28 19:55 CET/CEST
Service(s) restored: 2024-11-29 10:43 CET/CEST

History:
2024-11-29 11:04 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda
2024-11-29 07:29 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-11-28 20:24 – We currently have an outage, troubleshooting will continue in the morning. // Vi har för närvarande en driftstörning. Felsökning fortsätter imorgon.

GlobalConnect Automatiskt uppdatering: Östhammar

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2334277
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Östhammar

Occured: 2024-11-28 14:44 CET/CEST
Service(s) restored: 2024-11-28 20:36 CET/CEST

History:

GlobalConnect Automatiskt uppdatering: Trollhättan

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2334183
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Trollhättan

Occured: 2024-11-28 14:36 CET/CEST
Service(s) restored: 2024-11-29 13:54 CET/CEST

History:
2024-11-29 14:01 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2024-11-29 11:24 – Cable fault detected. Technicians are working on remedying the issue. // Kabelfel lokaliserat. Tekniker arbetar med att avhjälpa felet.
2024-11-28 20:10 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2024-11-28 16:16 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Härnösand

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2334106
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Härnösand

Occured: 2024-11-28 14:21 CET/CEST
Service(s) restored: 2024-11-29 17:05 CET/CEST

History:
2024-11-29 17:15 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2024-11-29 16:50 – Sub provider is still working on repairing the damaged cable. // Underleverantören arbetar fortfarande med att reparera den skadade kabeln.
2024-11-29 09:36 – Sub provider is still working on repairing the damaged cable. // Underleverantören arbetar fortfarande med att reparera den skadade kabeln.
2024-11-28 14:33 – Our sub provider informs that they have cable damaged in their network caused by the demolishing of a bridge across water, and as such, repairwork will take longer than usual. // Vår underleverantör meddelar att dom har en kabelskada orsakad av raseringen av en bro över vatten. På grund av placeringen av skadan så kommer reparationsarbetet att ta längre tid än vanligt.

GlobalConnect Automatiskt uppdatering: Gamleby

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2334031
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Gamleby

Occured: 2024-11-28 10:23 CET/CEST
Service(s) restored: 2024-11-29 14:38 CET/CEST

History:
2024-11-29 14:42 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-11-28 15:43 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-11-28 12:24 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Sälen

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2333871
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Sälen

Occured: 2024-11-28 09:16 CET/CEST
Service(s) restored: 2024-11-28 10:55 CET/CEST

History:
2024-11-28 10:59 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-11-28 09:32 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör

GlobalConnect Automatiskt uppdatering: Särna

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2333784
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Särna

Occured: 2024-11-28 01:37 CET/CEST
Service(s) restored: 2024-11-28 07:44 CET/CEST

History:
2024-11-28 07:44 – All services are restored. // Alla tjänster är återställda
2024-11-28 07:17 – ETR has been moved to 8:30 // ETR har flyttats till 8:30
2024-11-28 06:24 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

GlobalConnect Automatiskt uppdatering: Lerum

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2333762
Fault type: Faulty network element
Description: Multiple customer affecting fault
Location: Lerum

Occured: 2024-11-28 01:10 CET/CEST
Service(s) restored: 2024-11-29 12:43 CET/CEST

History:
2024-11-29 12:56 – RFO:
What was the fault?
– Overheated optics
What caused the fault?
– Faulty optics
How was the fault fixed?
– Replaced the faulty optics.
Is this a permanent solution?
– Yes
2024-11-29 12:55 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-11-29 10:53 – Technician is on the way to pick-up spare parts. // Tekniker är på väg för att hämta reservdelar.
2024-11-29 10:08 – Sparepart is being transported to field technician. // Reservdel transporteras till tekniker.
2024-11-29 07:49 – Awaiting delivery of replacement equipment and parts. // Väntar på leverans av ersättningsutrustning och reservdelar.
2024-11-28 13:52 – Awaiting delivery of replacement equipment and parts. // Väntar på leverans av ersättningsutrustning och reservdelar.
2024-11-28 11:32 – A hardware fault detected. Replacement unit has been ordered. // Hårdvarufel lokaliserat. Ersättningsutrustning beställd.
2024-11-28 08:16 – A field technician dispatched to continue troubleshooting. // Fälttekniker skickad för att fortsätta felsökningen.
2024-11-28 01:34 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.