Past Incidents

Disturbance resolved and services restored. If you are still experiencing issues with your service please contact GlobalConnect support.

Ticket number: INC2079908
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Norrtälje

Occured: 2022-12-09 09:24 CET/CEST
Service(s) restored: 2022-12-09 12:20 CET/CEST

History:
2022-12-09 12:22 – All services are restored. // Alla tjänster är återställda
2022-12-09 10:50 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2079820
Location: Jämjöslätt
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2022-12-09 06:42 CET/CEST
Estimated Time of Repair: 2022-12-09 16:00 CET/CEST

Status: Troubleshooting in progress
Next update: 2022-12-09 16:00 CET/CEST

Last update(s):
2022-12-09 07:02 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please contact GlobalConnect support.

Ticket number: INC2079586
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Åkersberga / Vallentuna

Occured: 2022-12-08 11:21 CET/CEST
Service(s) restored: CET/CEST

History:
2022-12-08 16:12 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.

2022-12-08 19:13 – Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.

Disturbance resolved and services restored. If you are still experiencing issues with your service please contact GlobalConnect support.

Ticket number: INC2079444
Fault type: Fiber work
Description: Multiple customer affecting fault
Location: Göteborg

Occured: 2022-12-08 09:05 CET/CEST
Service(s) restored: 2022-12-08 14:25 CET/CEST

History:
2022-12-08 14:24 – Outage is resolved and services are restored but the cause is unknown. The services are being monitored and troubleshooting is continued to find the cause of the incident. // Driftstörning avhjälpt och tjänster återställda men orsaken är inte känd. Tjänsterna övervakas och felsökning fortsätter för att hitta orsaken till incidenten.

Disturbance resolved and services restored. If you are still experiencing issues with your service please contact GlobalConnect support.

Ticket number: INC2079560
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Laholm

Occured: 2022-12-08 10:30 CET/CEST
Service(s) restored: 2022-12-08 12:45 CET/CEST

History:
2022-12-08 13:00 – All services are restored. // Alla tjänster är återställda
2022-12-08 11:17 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please contact GlobalConnect support.

Ticket number: INC2079508
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Löddeköping

Occured: 2022-12-08 10:01 CET/CEST
Service(s) restored: 2022-12-08 12:30 CET/CEST

History:
2022-12-08 13:00 – All services are restored. // Alla tjänster är återställda
2022-12-08 10:27 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2022-12-08 10:26 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please contact GlobalConnect support.

Ticket number: INC2079478
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Helsinki

Occured: 2022-12-08 09:30 CET/CEST
Service(s) restored: 2022-12-08 20:36 CET/CEST

History:
2022-12-08 17:52 – Excavation has been completed and new cable has been installed. Splicing team is preparing to being splicing. Splicing is estimated to complete around 23:00 CET.
2022-12-08 12:58 – Fiberteam is on location. Excavation of damaged cable is in progress. // Fiberteam på plats. Framgrävning av den skadade kabel pågår.
2022-12-08 11:34 – Fibercut has been located. Fiberteam has been called out. // Fiberbrott lokaliserat. Fiberteam har inkallats,
2022-12-08 11:07 – Suspected cable fault. Troubleshooting is ongoing. // Felet misstänks bero på ett kabelfel. Felsökning pågår.
2022-12-08 10:18 – GlobalConnect NOC has escalated the incident to 3rd line. Troubleshooting is ongoing. // GlobalConnect NOC har eskalerat ärendet till third line. Felsökning pågår.
2022-12-08 10:04 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please contact GlobalConnect support.

Ticket number: INC2079424
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Kareby

Occured: 2022-12-08 08:07 CET/CEST
Service(s) restored: 2022-12-08 14:40 CET/CEST

History:
2022-12-08 16:29 – Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2022-12-08 09:26 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.

Disturbance resolved and services restored. If you are still experiencing issues with your service please contact GlobalConnect support.

Ticket number: INC2079243
Fault type: Power work
Description: Multiple customer affecting fault
Location: Osby

Occured: 2022-12-07 13:07 CET/CEST
Service(s) restored: 2022-12-07 14:54 CET/CEST

History:
2022-12-07 14:54 – Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2022-12-07 13:54 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please contact GlobalConnect support.

Ticket number: INC2079174
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Uppsala

Occured: 2022-12-07 11:47 CET/CEST
Service(s) restored: 2022-12-07 14:47 CET/CEST

History:
2022-12-07 14:47 – Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2022-12-07 12:25 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please contact GlobalConnect support.

Ticket number: INC2079111
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Stockholm

Occured: 2022-12-07 09:06 CET/CEST
Service(s) restored: 2022-12-07 13:37 CET/CEST

History:
2022-12-07 13:55 – Outage is resolved and services are restored after the configuration error was remedied. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter att konfigurationsfel korrigerades. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2022-12-07 11:34 – Technician ETA is 14:00 CET // Tekniker är beräknad att vara på site 14:00 CET.
2022-12-07 10:01 – The outage is caused by a configuration error. Technician is en route to remedy the issue. // Störningen är orsakad av ett konfigurationsfel. Tekniker skickad till site för att åtgärda felet.
2022-12-07 09:28 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please contact GlobalConnect support.

Ticket number: INC2078971
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Segeltorp

Occured: 2022-12-06 19:59 CET/CEST
Service(s) restored: 2022-12-06 22:32 CET/CEST

History:
2022-12-06 20:38 – A field technician ordered to site for troubleshooting. ETA 4 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 4 timmar
2022-12-06 20:12 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please contact GlobalConnect support.

Ticket number: INC2078854
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Norrtälje

Occured: 2022-12-06 12:22 CET/CEST
Service(s) restored: 2022-12-06 13:53 CET/CEST

History:
2022-12-06 13:26 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2022-12-06 13:07 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please contact GlobalConnect support.

Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Kalix

Occured: 2022-12-06 08:39 CET/CEST
Service(s) restored: 2022-12-06 09:49 CET/CEST

History:
2022-12-06 09:48 – Outage is resolved and services are restored. Outage was due to a error in sub provider network. if you still experience any issues please contact IP-Only Service Desk. // Driftstörning avhjälpt och tjänster återställda, avbrottet berodde på ett fel hos . Upplever ni fortfarande några problem så kontakta gärna IP-Only Servicedesk.
2022-12-06 09:18 – Suspected cable fault. Troubleshooting is ongoing with sub provider // Felet misstänks bero på ett kabelfel. Felsökning pågår med underleverantör
2022-12-06 09:08 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please contact GlobalConnect support.

Fault type: Fault correction
Description: Multiple customer affecting fault
Location: Märsta

Occured: 2022-12-06 08:41 CET/CEST
Service(s) restored: 2022-12-06 13:19 CET/CEST

History:

Disturbance resolved and services restored. If you are still experiencing issues with your service please contact GlobalConnect support.

Fault type: Maintenance
Description: Planned work
Location: Luleå

Occured: 2022-12-06 00:03 CET/CEST
Service(s) restored: 2022-12-06 05:10 CET/CEST

History:
2022-12-06 05:26 – Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2022-12-06 00:57 – The disturbance is due to unannounced planned work. ETR currently at 06:00 CET. // Driftstörningen är orsakad av ett oannonserat planjobb. ETR 06:00 CET.
2022-12-06 00:41 – We currently have an outage, troubleshooting ongoing with sub provider. // Vi har för närvarande en driftstörning. Felsökning pågår med underleverantör.

Disturbance resolved and services restored. If you are still experiencing issues with your service please contact GlobalConnect support.

Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Stockholm

Occured: 2022-12-05 15:01 CET/CEST
Service(s) restored: 2022-12-05 15:20 CET/CEST

History:
2022-12-05 15:25 – All services are restored. // Alla tjänster är återställda

Disturbance resolved and services restored. If you are still experiencing issues with your service please contact GlobalConnect support.

Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Uppsala

Occured: 2022-12-05 13:13 CET/CEST
Service(s) restored: 2022-12-06 09:30 CET/CEST

History:
2022-12-06 09:30 – Outage is resolved and services are restored after the configuration error was remedied. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter att konfigurationsfel korrigerades. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2022-12-05 16:46 – Due to issues with access to our equipment, troubleshooting will continue tomorrow. // Med anledning av accessproblem till vår utrustning kommer felsökningen att fortsätta imorgon.
2022-12-05 13:42 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please contact GlobalConnect support.

Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Borrby

Occured: 2022-12-05 13:10 CET/CEST
Service(s) restored: 2022-12-05 14:09 CET/CEST

History:
2022-12-05 14:14 – Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2022-12-05 13:45 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please contact GlobalConnect support.

Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Åre

Occured: 2022-12-05 11:18 CET/CEST
Service(s) restored: CET/CEST

History:

Disturbance resolved and services restored. If you are still experiencing issues with your service please contact GlobalConnect support.

Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Kristinehamn

Occured: 2022-12-05 10:06 CET/CEST
Service(s) restored: 2022-12-05 12:30 CET/CEST

History:
2022-12-05 11:07 – Fälttekniker är på väg för att fortsätta felsökningen.
Field technician is on his way to continue troubleshooting.

Disturbance resolved and services restored. If you are still experiencing issues with your service please contact GlobalConnect support.

Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Trelleborg

Occured: 2022-12-05 09:29 CET/CEST
Service(s) restored: 2022-12-05 12:29 CET/CEST

History:
2022-12-05 10:29 – Vi har för närvarande en driftstörning, felsökning pågår.
We currently have an outage, troubleshooting is ongoing.

Disturbance resolved and services restored. If you are still experiencing issues with your service please contact GlobalConnect support.

Fault type: Power issue
Description: Multiple customer affecting fault
Location: Töcksfors

Occured: 2022-12-05 07:04 CET/CEST
Service(s) restored: 2022-12-05 13:23 CET/CEST

History:
2022-12-05 13:22 – Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2022-12-05 09:21 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please contact GlobalConnect support.

Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Skutskär

Occured: 2022-12-05 02:05 CET/CEST
Service(s) restored: 2022-12-05 06:51 CET/CEST

History:
2022-12-05 06:08 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please contact GlobalConnect support.

Fault type: Maintenance
Description: Lost connection to central network element
Location: Lund

Occured: 2022-12-05 03:30 CET/CEST
Service(s) restored: 2022-12-05 09:03 CET/CEST

History:
2022-12-05 04:12 – Additional affected services added. Troubleshooting is ongoing. // Ytterligare påverkade tjänster är tillagda. Felsökning fortsätter. 2022-12-05 03:51 – We currently have an outage caused by a planned maintenance going wrong.

Troubleshooting is ongoing. // Vi har för närvarande en driftstörning av ett planerat arbete som misslyckats. Felsökning pågår.

2022-12-06 08:41 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.

Disturbance resolved and services restored. If you are still experiencing issues with your service please contact GlobalConnect support.

Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Nyköping

Occured: 2022-12-03 17:19 CET/CEST
Service(s) restored: 2022-12-03 22:00 CET/CEST

History:
2022-12-04 06:51 – Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2022-12-03 18:26 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please contact GlobalConnect support.

Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Eskilstuna

Occured: 2022-12-03 17:27 CET/CEST
Service(s) restored: 2022-12-03 20:08 CET/CEST

History:
2022-12-03 20:13 – Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2022-12-03 19:06 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.