Past Incidents

Ticket Number: INC2050986
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: BLEKINGE
Occured: 15/08/2022 04:32 UTC
Estimated Time of Repair: 15/08/2022 08:00 UTC
Service(s) Restored: 15/08/2022 05:44 UTC

Details:
15/08/2022 04:46 UTC We currently have an outage, troubleshooting is ongoing.
15/08/2022 05:13 UTC Ticket number has been updated to: INC2050986
15/08/2022 05:50 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2050897
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: BLEKINGE
Occured: 15/08/2022 04:32 UTC
Estimated Time of Repair: 15/08/2022 08:00 UTC
Service(s) Restored:

Details:
15/08/2022 04:46 UTC We currently have an outage, troubleshooting is ongoing.

Ticket Number: INC2050979
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: GOTLAND – HEMSE
Occured: 15/08/2022 02:25 UTC
Estimated Time of Repair: 15/08/2022 06:00 UTC
Service(s) Restored: 15/08/2022 03:00 UTC

Details:
15/08/2022 02:36 UTC We currently have an outage, troubleshooting is ongoing.
15/08/2022 03:11 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2050943
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÅKERSBERGA
Occured: 14/08/2022 13:52 UTC
Estimated Time of Repair: 14/08/2022 18:00 UTC
Service(s) Restored: 14/08/2022 16:06 UTC

Details:
14/08/2022 14:32 UTC We currently have an outage, troubleshooting is ongoing.
14/08/2022 14:42 UTC A field technician ordered to site for troubleshooting.
14/08/2022 14:46 UTC Cable fault detected. Technicians are working on remedying the issue.
14/08/2022 16:06 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2050705
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: TROSA
Occured: 12/08/2022 06:05 UTC
Estimated Time of Repair: 12/08/2022 10:00 UTC
Service(s) Restored: 12/08/2022 10:02 UTC

Details:
12/08/2022 06:24 UTC We currently have an outage, troubleshooting is ongoing.
12/08/2022 06:36 UTC A field technician ordered to site for troubleshooting.
12/08/2022 11:04 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Vi har just nu ett större avbrott på luftfibret i Hudiksvall, tekniker är skickad till platsen för felsökning.

Ticket Number: INC2050466
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: KNUTBY
Occured: 11/08/2022 02:12 UTC
Estimated Time of Repair: 11/08/2022 18:00 UTC
Service(s) Restored: 11/08/2022 17:22 UTC

Details:
11/08/2022 02:35 UTC We currently have an outage, troubleshooting is ongoing.
11/08/2022 04:49 UTC Suspected cable fault. Troubleshooting is ongoing.
11/08/2022 07:46 UTC Troubleshooting is ongoing.
11/08/2022 14:08 UTC A lightning strike have hit our site and the power is out affecting our equipment. Power supplier informed and have dispatched a technician to continue troubleshooting.
11/08/2022 17:54 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2050189
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: TRELLEBORG
Occured: 10/08/2022 05:19 UTC
Estimated Time of Repair: 10/08/2022 09:00 UTC
Service(s) Restored: 10/08/2022 06:31 UTC

Details:
10/08/2022 05:36 UTC We currently have an outage, troubleshooting is ongoing.
10/08/2022 05:38 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
10/08/2022 06:31 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2050183
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HEDESUNDA
Occured: 10/08/2022 02:00 UTC
Estimated Time of Repair: 10/08/2022 10:00 UTC
Service(s) Restored: 10/08/2022 06:11 UTC

Details:
10/08/2022 04:00 UTC Node is still down after subproviders planned work. Troubleshooting is ongoing with subprovider.
10/08/2022 06:21 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
10/08/2022 06:29 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2050160
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: VILHELMINA
Occured: 09/08/2022 19:30 UTC
Estimated Time of Repair: 10/08/2022 16:00 UTC
Service(s) Restored: 10/08/2022 16:00 UTC

Details:
09/08/2022 19:43 UTC We currently have an outage, troubleshooting is ongoing.
09/08/2022 21:19 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.
09/08/2022 21:46 UTC Closing outage.
10/08/2022 01:34 UTC Troubleshooting is ongoing.
10/08/2022 06:17 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
10/08/2022 22:37 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2050160
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: EDSBRO
Occured: 11/08/2022 07:01 UTC
Estimated Time of Repair: 11/08/2022 11:00 UTC
Service(s) Restored: 11/08/2022 08:15 UTC

Details:
11/08/2022 07:03 UTC We currently have an outage, troubleshooting is ongoing.
11/08/2022 08:14 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.