Past Incidents

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2194468
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Trollhättan

Occured: 2023-12-04 15:39 CET/CEST
Service(s) restored: 2023-12-04 16:33 CET/CEST

History:
2023-12-04 16:36 – Services restored without action. // Tjänster återställda utan åtgärd.
2023-12-04 16:19 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2194433
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Skövde

Occured: 2023-12-04 15:00 CET/CEST
Service(s) restored: 2023-12-04 16:37 CET/CEST

History:
2023-12-04 16:38 – All services are restored. // Alla tjänster är återställda
2023-12-04 15:45 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2194407
Fault type: Power work
Description: Multiple customer affecting fault
Location: Uppsala

Occured: 2023-12-04 14:49 CET/CEST
Service(s) restored: 2023-12-04 15:40 CET/CEST

History:
2023-12-04 15:42 – All services are restored. // Alla tjänster är återställda
2023-12-04 15:30 – Services down due to planned but unannounced power work as a continuation of CHG0093665 earlier today. // Tjänster nere på grund av planerat men oannonserat arbete med strömmen som fortsättning på CHG0093665 från tidigare idag.

Ticket number: INC2194340
Location: Bromma
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2023-12-04 12:48 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2023-12-04 22:00 CET/CEST

Last update(s):
2023-12-04 19:35 – Suspected fiber break with our subprovider, they have been alerted and are troubleshooting. // Misstänker kabelbrott hos underleverantör, de har meddelats och felsöker.
2023-12-04 14:05 – Field technician ordered to site for continues troubleshooting. // Fälttekniker beställd till site för fortsatt felsökning
2023-12-04 13:37 – Services down, troubleshooting ongoing. // Tjänster nere, felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2194317
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2023-12-04 13:04 CET/CEST
Service(s) restored: 2023-12-04 13:34 CET/CEST

History:
2023-12-04 13:36 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2023-12-04 13:19 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2194293
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Helsingborg

Occured: 2023-12-04 12:01 CET/CEST
Service(s) restored: 2023-12-04 13:05 CET/CEST

History:
2023-12-04 13:16 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2023-12-04 12:33 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Ticket number: INC2194280
Location: Södertälje
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2023-12-04 11:58 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2023-12-04 16:18 CET/CEST

Last update(s):
2023-12-04 15:18 – All services are restored. // Alla tjänster är återställda
2023-12-04 12:13 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2023-12-04 12:08 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2194207
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Landvetter

Occured: 2023-12-04 10:18 CET/CEST
Service(s) restored: 2023-12-04 11:32 CET/CEST

History:
2023-12-04 12:41 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2023-12-04 10:50 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Ticket number: INC2194188
Location: Tyresö
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2023-12-04 10:19 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2023-12-04 22:00 CET/CEST

Last update(s):
2023-12-04 16:42 – Troubleshooting is ongoing but taking longer than expected due to technical difficulties. // Felsökning pågår men tar längre tid än väntat på grund av tekniska svårigheter.
2023-12-04 11:42 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2023-12-04 10:29 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2194125
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Norrköping

Occured: 2023-12-04 09:04 CET/CEST
Service(s) restored: 2023-12-04 09:29 CET/CEST

History:
2023-12-04 11:12 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2023-12-04 09:13 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2194093
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Nybro

Occured: 2023-12-04 08:03 CET/CEST
Service(s) restored: 2023-12-04 11:05 CET/CEST

History:
2023-12-04 08:45 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2023-12-04 08:30 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2194068
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2023-12-04 07:54 CET/CEST
Service(s) restored: 2023-12-04 08:56 CET/CEST

History:
2023-12-04 09:02 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2023-12-04 08:31 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2023-12-04 08:07 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2193836
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Borrby

Occured: 2023-12-01 17:25 CET/CEST
Service(s) restored: 2023-12-01 19:45 CET/CEST

History:
2023-12-01 20:00 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2023-12-01 19:24 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2193852
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Sundsvall

Occured: 2023-12-01 18:49 CET/CEST
Service(s) restored: 2023-12-01 19:28 CET/CEST

History:
2023-12-01 20:02 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2023-12-01 19:09 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2193835
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Kumla

Occured: 2023-12-01 17:21 CET/CEST
Service(s) restored: 2023-12-01 19:03 CET/CEST

History:
2023-12-01 19:10 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2023-12-01 18:21 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2193797
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Uppsala, Gottsunda

Occured: 2023-12-01 14:50 CET/CEST
Service(s) restored: 2023-12-01 16:22 CET/CEST

History:
2023-12-01 16:34 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2023-12-01 15:56 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2193678
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Borås

Occured: 2023-12-01 11:37 CET/CEST
Service(s) restored: 2023-12-01 12:04 CET/CEST

History:
2023-12-01 13:41 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2023-12-01 12:01 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2193621
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Åkersberga

Occured: 2023-12-01 10:30 CET/CEST
Service(s) restored: 2023-12-01 12:48 CET/CEST

History:
2023-12-01 13:04 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2023-12-01 10:38 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Ticket number: INC2193574
Location: Lerum
Description: Multiple customer affecting fault
Fault type: Power issue

Occurred: 2023-12-01 09:01 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2023-12-01 13:00 CET/CEST

Last update(s):
2023-12-01 11:34 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2023-12-01 09:07 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2193483
Fault type: Cable work
Description: Multiple customer affecting fault
Location: Eskilstuna

Occured: 2023-12-01 00:11 CET/CEST
Service(s) restored: 2023-12-01 02:26 CET/CEST

History:
2023-12-01 06:42 – All services are restored. // Alla tjänster är återställda
2023-12-01 02:33 – Circuits are down due to cable being cut to restore entire cable that had been damaged. Technicians are on site splicing at the moment. // Förbindelser nere på grund av att kabel kapats för att återställa kabeln som helhet. Tekniker håller på att återställa kabel på plats.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2193450
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Uppsala

Occured: 2023-11-30 17:28 CET/CEST
Service(s) restored: 2023-12-01 18:51 CET/CEST

History:
2023-12-01 18:54 – All services are restored. // Alla tjänster är återställda
2023-12-01 08:09 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2023-11-30 20:37 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2193372
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Stöllet

Occured: 2023-11-30 14:05 CET/CEST
Service(s) restored: 2023-12-01 14:06 CET/CEST

History:
2023-12-01 19:19 – All services are restored. // Alla tjänster är återställda
2023-11-30 15:06 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2193304
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Östersund

Occured: 2023-11-30 10:18 CET/CEST
Service(s) restored: 2023-11-30 13:05 CET/CEST

History:
2023-11-30 13:04 – Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2023-11-30 12:15 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2193285
Location: Eskilstuna
Description: Multiple customer affecting fault
Fault type: Power issue

Occurred: 2023-11-30 10:32 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2023-11-30 14:05 CET/CEST

Last update(s):
2023-11-30 13:05 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2023-11-30 11:35 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2193251
Fault type: Power work
Description: Multiple customer affecting fault
Location: Ystad

Occured: 2023-11-30 09:36 CET/CEST
Service(s) restored: 2023-11-30 12:31 CET/CEST

History:
2023-11-30 13:03 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2023-11-30 10:59 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2023-11-30 10:40 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2193210
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Gamleby

Occured: 2023-11-30 09:18 CET/CEST
Service(s) restored: 2023-11-30 10:55 CET/CEST

History:
2023-11-30 11:01 – Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2023-11-30 10:15 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2193209
Fault type: Power work
Description: Multiple customer affecting fault
Location: Eslöv

Occured: 2023-11-30 10:01 CET/CEST
Service(s) restored: 2023-11-30 14:08 CET/CEST

History:
2023-11-30 14:08 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2023-11-30 10:12 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2193140
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Eskilstuna

Occured: 2023-11-30 08:29 CET/CEST
Service(s) restored: 2023-11-30 08:47 CET/CEST

History:
2023-11-30 09:16 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2023-11-30 08:40 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2193099
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Sala

Occured: 2023-11-30 08:05 CET/CEST
Service(s) restored: 2023-11-30 17:54 CET/CEST

History:
2023-11-30 18:03 – All services are restored. // Alla tjänster är återställda
2023-11-30 15:56 – Troubleshooting is ongoing. // Felsökning fortsätter.
2023-11-30 13:31 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2023-11-30 08:36 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2023-11-30 08:17 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2193098
Location: Motsala
Description: Multiple customer affecting fault
Fault type: Power issue

Occurred: 2023-11-30 07:38 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2023-11-30 11:00 CET/CEST

Last update(s):
2023-11-30 08:18 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2193098
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Motsala

Occured: 2023-11-30 07:38 CET/CEST
Service(s) restored: 2023-11-30 08:16 CET/CEST

History:
2023-11-30 08:33 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2023-11-30 08:18 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2192990
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Umeå

Occured: 2023-11-29 17:21 CET/CEST
Service(s) restored: 2023-11-29 19:12 CET/CEST

History:
2023-11-29 19:26 – All services are restored. // Alla tjänster är återställda
2023-11-29 18:44 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2192935
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Beddingestrand

Occured: 2023-11-29 12:29 CET/CEST
Service(s) restored: 2023-11-29 16:16 CET/CEST

History:
2023-11-29 16:37 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2023-11-29 15:59 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2192882
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Farsta

Occured: 2023-11-29 14:17 CET/CEST
Service(s) restored: 2023-11-30 12:52 CET/CEST

History:
2023-11-30 12:56 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2023-11-30 10:20 – Most services restored. A technician has been dispatched to continue troubleshooting.
2023-11-29 14:35 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2192828
Fault type: Power work
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2023-11-29 12:37 CET/CEST
Service(s) restored: 2023-11-29 14:30 CET/CEST

History:
2023-11-29 14:39 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2023-11-29 12:44 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2192814
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Södertälje

Occured: 2023-11-29 12:01 CET/CEST
Service(s) restored: 2023-11-29 13:59 CET/CEST

History:
2023-11-29 15:29 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2023-11-29 12:20 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2023-11-29 12:14 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2192779
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Falkenberg

Occured: 2023-11-29 10:56 CET/CEST
Service(s) restored: 2023-11-29 11:45 CET/CEST

History:
2023-11-29 11:21 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2192767
Location: Eskilstuna
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2023-11-29 07:31 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2023-11-29 13:22 CET/CEST

Last update(s):
2023-11-29 12:22 – Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2023-11-29 11:09 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2192724
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Eskilstuna

Occured: 2023-11-29 08:53 CET/CEST
Service(s) restored: 2023-11-29 13:51 CET/CEST

History:
2023-11-29 15:27 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades
2023-11-29 12:51 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2023-11-29 10:31 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2023-11-29 10:20 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2192736
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Öregrund

Occured: 2023-11-29 09:52 CET/CEST
Service(s) restored: 2023-11-29 11:01 CET/CEST

History:
2023-11-29 11:22 – Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2023-11-29 10:31 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2192685
Location: Kungsbacka
Description: Multiple customer affecting fault
Fault type: Power issue

Occurred: 2023-11-29 09:44 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2023-12-01 16:40 CET/CEST

Last update(s):
2023-12-01 15:40 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2023-12-01 08:31 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider. // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör.
2023-11-30 10:47 – Tekniker är på plats för felsökning. // Technician has arrived on site for troubleshooting.
2023-11-30 00:09 – Due to issues with access to site, troubleshooting has been postponed until tomorrow morning. // På grund av problem med åtkomst kommer felsökning forsätta imorgon morgon.
2023-11-29 22:50 – A field technician ordered to site for troubleshooting. ETA 2 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 2 timmar
2023-11-29 09:54 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2192675
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Norra Norrland

Occured: 2023-11-29 09:29 CET/CEST
Service(s) restored: 2023-11-29 23:56 CET/CEST

History:
2023-11-29 23:56 – All services are restored. // Alla tjänster är återställda
2023-11-29 22:23 – Field technician is on site troubleshooting. // Fälttekniker är på plats och felsöker.
2023-11-29 11:07 – A hardware fault detected. Replacement unit has been ordered. // Hårdvarufel lokaliserat. Ersättningsutrustning beställd.
2023-11-29 09:40 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2192663
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2023-11-29 08:37 CET/CEST
Service(s) restored: 2023-11-29 12:17 CET/CEST

History:
2023-11-29 12:22 – Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2023-11-29 09:06 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2192640
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Otterbäcken

Occured: 2023-11-28 17:53 CET/CEST
Service(s) restored: 2023-11-30 09:59 CET/CEST

History:
2023-11-30 10:08 – Outage is resolved and services are restored after the hardware replacement. // Driftstörning avhjälpt och tjänster återställda efter hårdvarubyte.
2023-11-29 08:43 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider. // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör.
2023-11-29 08:13 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2192623
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Alunda

Occured: 2023-11-29 07:36 CET/CEST
Service(s) restored: 2023-11-29 09:24 CET/CEST

History:
2023-11-29 09:57 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2023-11-29 07:47 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2192579
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Landvetter

Occured: 2023-11-28 21:38 CET/CEST
Service(s) restored: 2023-11-30 13:12 CET/CEST

History:
2023-11-30 13:19 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2023-11-29 13:13 – Troubleshooting will be postponed due to issues with access to site caused by a fire. // Felsökning kommer att skjutas upp på grund av problem med åtkomst till site orsakat av en brand.
2023-11-29 07:38 – A field technician ordered to site for troubleshooting. ETA 4 hours. // Fälttekniker beställd för felsökning på plats.
2023-11-29 07:37 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2192597
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Åre

Occured: 2023-11-29 01:30 CET/CEST
Service(s) restored: 2023-11-30 09:58 CET/CEST

History:
2023-11-30 10:32 – Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2023-11-30 08:32 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2023-11-29 15:25 – Outage is resolved and services are restored after the hardware replacement. // Driftstörning avhjälpt och tjänster återställda efter hårdvarubyte
2023-11-29 07:50 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2023-11-29 05:59 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.