Past Incidents

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2297965
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Ystad

Occured: 2024-09-09 14:14 CET/CEST
Service(s) restored: 2024-09-09 17:28 CET/CEST

History:
2024-09-09 14:28 – We currently have an outage. Our sub provider’s informs that they have cable damage in their network. They have tech on location working on repair. // Vi har för närvarande en driftstörning. Vår underleverantör meddelar att dom har en skadad fiberkabel i sitt nät. Tekniker är på plats och arbetar med att reparera skadan.

Ticket number: INC2297731
Location: Töcksfors
Description: Multiple customer affecting fault
Fault type: Power issue

Occurred: 2024-09-09 08:43 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2024-09-09 12:00 CET/CEST

Last update(s):
2024-09-09 09:26 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2297606
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Alingsås

Occured: 2024-09-09 05:04 CET/CEST
Service(s) restored: 2024-09-09 12:43 CET/CEST

History:
2024-09-09 12:42 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-09-09 06:07 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2297602
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Skellefteå

Occured: 2024-09-09 05:32 CET/CEST
Service(s) restored: 2024-09-09 06:40 CET/CEST

History:
2024-09-09 09:50 – Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-09-09 05:56 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2297579
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Nyköping

Occured: 2024-09-09 01:53 CET/CEST
Service(s) restored: 2024-09-09 02:36 CET/CEST

History:
2024-09-09 02:33 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2297568
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Östersund

Occured: 2024-09-08 17:20 CET/CEST
Service(s) restored: 2024-09-09 08:39 CET/CEST

History:
2024-09-09 08:39 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-09-09 01:49 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2297508
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Skövde

Occured: 2024-09-08 04:16 CET/CEST
Service(s) restored: 2024-09-09 08:52 CET/CEST

History:
2024-09-09 08:55 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-09-08 13:45 – Due to issue with access to site troubleshooting will be postponed until tomorrow. // På grund av problem med åtkomst till site så kommer felsökningen att skjutas upp till imorgon.
2024-09-08 11:31 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-09-08 06:32 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2297495
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2024-09-08 05:40 CET/CEST
Service(s) restored: 2024-09-08 10:24 CET/CEST

History:
2024-09-08 06:26 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2297479
Fault type: Faulty network element
Description: Multiple customer affecting fault
Location: Mora

Occured: 2024-09-07 23:51 CET/CEST
Service(s) restored: 2024-09-08 13:20 CET/CEST

History:
2024-09-08 13:27 – Outage is resolved and services are restored after the tech on site performed replacement of a switch that we suspect was close to the end of its life. // Driftstörning avhjälpt och tjänster återställda efter tekniker på plats genomfört ett hårdvarubyte av en switch vi misstänker var nära slutet av sitt liv.
2024-09-08 10:51 – A field technician ordered to site for troubleshooting. ETA 4 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 4 timmar
2024-09-08 02:10 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2297186
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Skoghall

Occured: 2024-09-06 11:01 CET/CEST
Service(s) restored: 2024-09-06 19:43 CET/CEST

History:
2024-09-06 19:43 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-09-06 12:02 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2297093
Location: Kristinehamn
Description: Multiple customer affecting fault
Fault type: Fiber work

Occurred: 2024-09-06 08:56 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting ongoing
Next update: 2024-09-10 12:00 CET/CEST

Last update(s):
2024-09-09 15:14 – Technician on site. Troubleshooting in progress. // Tekniker på plats. Felsökning fortsätter.
2024-09-09 10:05 – A field technician dispatched to continue troubleshooting. // Fälttekniker skickad för att fortsätta felsökningen.
2024-09-06 20:24 – Technician measured location of potential cable cut. Troubleshooting will continue on Monday. // Teknikern har mätt ett potentiellt fiberbrott på kabeln. Felsökning kommer att fortsätta på måndag.
2024-09-06 09:58 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-09-06 09:54 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2297077
Fault type: Power work
Description: Multiple customer affecting fault
Location: Järpen

Occured: 2024-09-06 09:04 CET/CEST
Service(s) restored: 2024-09-06 11:50 CET/CEST

History:
2024-09-06 12:50 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-09-06 09:22 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2297017
Fault type: Power work
Description: Multiple customer affecting fault
Location: Brunflo

Occured: 2024-09-06 07:26 CET/CEST
Service(s) restored: 2024-09-06 09:48 CET/CEST

History:
2024-09-06 10:47 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-09-06 08:29 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2024-09-06 07:56 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2296992
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Eskilstuna

Occured: 2024-09-06 05:48 CET/CEST
Service(s) restored: 2024-09-06 06:35 CET/CEST

History:
2024-09-06 06:35 – All services are restored. // Alla tjänster är återställda
2024-09-06 06:28 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2296991
Fault type: Cable work
Description: Multiple customer affecting fault
Location: Östersund

Occured: 2024-09-06 06:00 CET/CEST
Service(s) restored: 2024-09-06 07:25 CET/CEST

History:
2024-09-06 07:25 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-09-06 06:15 – A planned work in Östersund with reference CHG0105398 takes longer than expected. // Ett planerat arbete i Östersund med referens CHG0105398 tar längre tid än förväntat.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2296977
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Åkersberga

Occured: 2024-09-06 06:01 CET/CEST
Service(s) restored: 2024-09-06 09:53 CET/CEST

History:
2024-09-06 10:48 – Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-09-06 08:50 – There is an ongoing power outage in the building affecting GlobalConnect equipment. Electrician is working on solving the issue. // Det är för närvarande ett strömavbrott i byggnaden som påverkar vår nätverksutrustning. Elektriker arbetar med att avhjälpa felet.
2024-09-06 06:07 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2296964
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2024-09-06 04:07 CET/CEST
Service(s) restored: 2024-09-06 08:53 CET/CEST

History:
2024-09-06 09:02 – Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-09-06 04:45 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2296820
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Gotland

Occured: 2024-09-05 14:52 CET/CEST
Service(s) restored: 2024-09-07 21:30 CET/CEST

History:
2024-09-06 21:40 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.

Reason for outage: Two of our cables were damaged due to excavation work in the area.
2024-09-06 15:31 – Repair work is ongoing. // Reparationsarbetet fortsätter.
2024-09-06 01:44 – Some but not all services restored. Work will continue friday morning. // Vissa men inte alla tjänster återställda. Arbetet fortsätter fredag morgon.
2024-09-05 21:33 – Technician has begun splicing the fiber. // Tekniker har påbörjat kabelskarvning.
2024-09-05 20:27 – Repair work is ongoing. // Reparationsarbetet fortsätter.
2024-09-05 18:40 – Cable cut detected. Technicians are working on remedying the issue. // fiberbrott lokaliserat. Tekniker arbetar med att avhjälpa felet.
2024-09-05 17:31 – Repair work is ongoing. // Reparationsarbetet fortsätter.
2024-09-05 15:26 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-09-05 15:12 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2296679
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Oslo

Occured: 2024-09-05 11:51 CET/CEST
Service(s) restored: 2024-09-05 18:30 CET/CEST

History:
2024-09-05 18:52 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2024-09-05 14:52 – Technician measured location of potential cable cut. Technician is en route to locate fault. // Teknikern har mätt ett potentiellt fiberbrott på kabeln och är på väg till platsen.
2024-09-05 13:26 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2296658
Fault type: Power work
Description: Multiple customer affecting fault
Location: Osby

Occured: 2024-09-05 10:07 CET/CEST
Service(s) restored: 2024-09-05 12:14 CET/CEST

History:
2024-09-05 14:26 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-09-05 11:54 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2296483
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Kisa

Occured: 2024-09-05 07:39 CET/CEST
Service(s) restored: 2024-09-05 11:14 CET/CEST

History:
2024-09-05 11:46 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-09-05 09:21 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-09-05 08:31 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2296400
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Östersund

Occured: 2024-09-04 20:00 CET/CEST
Service(s) restored: 2024-09-04 21:10 CET/CEST

History:
2024-09-04 21:56 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-09-04 20:33 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2296402
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Nyköping

Occured: 2024-09-04 20:27 CET/CEST
Service(s) restored: 2024-09-04 23:17 CET/CEST

History:
2024-09-04 20:39 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2296096
Fault type: Power work
Description: Multiple customer affecting fault
Location: Nälden

Occured: CET/CEST
Service(s) restored: CET/CEST

History:
2024-09-04 09:36 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2296077
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Glommen

Occured: 2024-09-04 08:41 CET/CEST
Service(s) restored: 2024-09-04 09:46 CET/CEST

History:
2024-09-04 10:16 – Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-09-04 09:31 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2295988
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Mora/Älvdalen

Occured: 2024-09-04 06:59 CET/CEST
Service(s) restored: 2024-09-04 08:28 CET/CEST

History:
2024-09-04 09:55 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-09-04 07:23 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2295964
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Spekeröd

Occured: 2024-09-04 06:16 CET/CEST
Service(s) restored: 2024-09-04 08:54 CET/CEST

History:
2024-09-04 09:43 – Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-09-04 06:28 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2295953
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Anderslöv

Occured: 2024-09-04 03:27 CET/CEST
Service(s) restored: 2024-09-04 07:04 CET/CEST

History:
2024-09-04 11:58 – Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-09-04 04:48 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2295933
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Mora

Occured: 2024-09-03 22:04 CET/CEST
Service(s) restored: 2024-09-03 23:00 CET/CEST

History:
2024-09-03 22:48 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2295677
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Uppsala

Occured: 2024-09-03 11:10 CET/CEST
Service(s) restored: 2024-09-03 13:09 CET/CEST

History:

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2295732
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Boden

Occured: 2024-09-03 12:13 CET/CEST
Service(s) restored: 2024-09-05 18:42 CET/CEST

History:
2024-09-06 21:48 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2024-09-05 19:39 – Services are restored. Awaiting confirmation from technician that the outage is solved to close this ticket. // Tjänster återställda. Inväntar bekräftelse från tekniker att felet är avhjälpt för att klarskriva.
2024-09-05 14:44 – Repair work is ongoing. The estimated time of repair has been pushed back. // Reparationsarbete fortsätter. Den beräknade klartiden har skjutits upp på grund av de omfattande skadorna.
2024-09-04 14:35 – The estimated time of repair is pushed back because the fault was more substantial than initial estimates. // Klartiden är framflyttad då felet var mer omfattande än vad man inledningsvis uppskattade.
2024-09-04 13:17 – Excavator has been ordered to site. // Grävmaskin är beställd till felplatsen.
2024-09-04 10:51 – Technician is on location gathering information and ordering necessary material needed for repair. // Tekniker är på plats och samlar information samt införskaffar nödvändig material för reparationsarbete.
2024-09-03 18:16 – Technician confirms cable cut and excavation work is required. Excavator and splice team will begin first thing in the morning tomorrow. // Tekniker bekräftar kabelavbrott och konstaterar att grävningsarbete krävs. Grävmaskin och skarvteam kommer att åka ut imorgon bitti.
2024-09-03 17:38 – Technician measured location of potential cable cut. Technician is en route to locate fault. // Teknikern har mätt ett potentiellt fiberbrott på kabeln och är på väg till platsen.
2024-09-03 14:48 – A field technician ordered to site for troubleshooting. ETA 2 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 2 timmar
2024-09-03 12:50 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Vi har förnärvarande en drifstörning som gör att Delsbo/Bjuråker m.m. saknar Internet via Airfiber

Vi har gjort en extern felanmälan och tekniker undersöker felet.

2024-09-03 kl 12:00 - Uppdatering
Det är planerat strömavbrott för underhåll i Vattentornet mellan kl 09:30 till 13:30 idag.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2295515
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Frösön

Occured: 2024-09-02 23:09 CET/CEST
Service(s) restored: 2024-09-03 08:18 CET/CEST

History:
2024-09-03 08:30 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-09-03 07:31 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-09-03 07:25 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2295442
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2024-09-03 04:53 CET/CEST
Service(s) restored: 2024-09-03 06:00 CET/CEST

History:
2024-09-03 04:58 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2295420
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Laholm

Occured: 2024-09-03 03:53 CET/CEST
Service(s) restored: 2024-09-03 08:24 CET/CEST

History:
2024-09-03 11:55 – Outage is resolved and services are restored after the cooling issue was remedied. // Driftstörning avhjälpt och tjänster återställda efter att kylarfel åtgärdades.
2024-09-03 04:58 – A field technician ordered to site for troubleshooting. ETA 2 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 2 timmar
2024-09-03 04:11 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.