Past Incidents

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2132356
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Enånger

Occured: 2023-05-30 13:00 CET/CEST
Service(s) restored: 2023-05-30 17:06 CET/CEST

History:
2023-05-30 13:51 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2132095
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Solna

Occured: 2023-05-30 01:04 CET/CEST
Service(s) restored: 2023-05-30 03:28 CET/CEST

History:
2023-05-30 04:00 – Services restored. // Tjänster återställda.
2023-05-30 01:46 – Services down, but due to access limitations, further troubleshooting will have to wait until tomorrow. // Tjänster nere, men på grund av begränsningar med tillträde behöver felsökning skjutas fram tills imorgon.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2132093
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Oslo

Occured: 2023-05-29 23:50 CET/CEST
Service(s) restored: 2023-05-30 15:00 CET/CEST

History:
2023-05-30 15:35 – Technician was dispatched earlier in the day and outage is resolved and services are restored. // Fälttekniker skickades tidigare under dagen och driftstörning är avhjälpt och tjänster återställda.
2023-05-30 00:06 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2132003
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Mölndal

Occured: 2023-05-29 08:01 CET/CEST
Service(s) restored: 2023-05-30 17:05 CET/CEST

History:
2023-05-30 17:05 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2023-05-30 15:16 – Technicians are working on remedying the issue. ETR 17:00. // Tekniker arbetar med att avhjälpa felet. ETR 17:00.
2023-05-29 16:32 – Technicians are still working on remedying the issue. ETR pushed back // Tekniker arbetar fortfarande med att avhjälpa felet. ETR framskjutet.
2023-05-29 11:03 – Cable fault detected. Technicians are working on remedying the issue. // Kabelfel lokaliserat. Tekniker arbetar med att avhjälpa felet.
2023-05-29 11:02 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2131913
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Norrköping

Occured: 2023-05-28 07:15 CET/CEST
Service(s) restored: 2023-05-29 14:42 CET/CEST

History:
2023-05-29 14:42 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2023-05-28 15:09 – Field engineer will continue troubleshooting on site tomorrow. // Fälttekniker kommer att fortsätta felsökningen på plats under morgondagen.
2023-05-28 09:25 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2131720
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Kungsbacka

Occured: 2023-05-26 11:24 CET/CEST
Service(s) restored: CET/CEST

History:
2023-05-26 13:03 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2023-05-26 12:14 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2131661
Fault type: Power work
Description: Multiple customer affecting fault
Location: Eskilstuna

Occured: 2023-05-26 08:04 CET/CEST
Service(s) restored: 2023-05-26 12:02 CET/CEST

History:
2023-05-26 13:24 – Power outage resolved, services restored.
2023-05-26 10:53 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2023-05-26 10:40 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2131560
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Uppsala

Occured: 2023-05-26 00:55 CET/CEST
Service(s) restored: 2023-05-26 10:56 CET/CEST

History:
2023-05-26 10:55 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2023-05-26 08:02 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2023-05-26 06:37 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2131561
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Norrköping

Occured: 2023-05-26 01:02 CET/CEST
Service(s) restored: 2023-05-26 11:14 CET/CEST

History:
2023-05-26 08:13 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2023-05-26 06:38 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2131531
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Uppsala

Occured: 2023-05-26 06:00 CET/CEST
Service(s) restored: 2023-05-26 09:28 CET/CEST

History:
2023-05-26 09:28 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2023-05-26 06:13 – We currently have an outage due to a delayed planned work. Technicians are working on remedying the issue. // Vi har för närvarande en driftstörning på grund av ett försenat planerat arbete. Tekniker arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2131423
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Malmköping

Occured: 2023-05-25 14:23 CET/CEST
Service(s) restored: 2023-05-25 17:37 CET/CEST

History:
2023-05-25 17:54 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2023-05-25 15:03 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2023-05-25 14:56 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2131376
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Uppsala

Occured: 2023-05-25 13:41 CET/CEST
Service(s) restored: 2023-05-25 14:49 CET/CEST

History:
2023-05-25 14:48 – All services are restored. // Alla tjänster är återställda
2023-05-25 14:15 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2023-05-25 14:00 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2131421
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Trelleborg

Occured: 2023-05-25 14:30 CET/CEST
Service(s) restored: 2023-05-25 15:14 CET/CEST

History:
2023-05-25 15:14 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2023-05-25 14:51 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2131403
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2023-05-25 14:05 CET/CEST
Service(s) restored: 2023-05-26 08:47 CET/CEST

History:
2023-05-26 08:47 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2023-05-25 14:35 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2023-05-25 14:21 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2131362
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Åre

Occured: 2023-05-25 12:52 CET/CEST
Service(s) restored: 2023-05-25 13:38 CET/CEST

History:
2023-05-25 13:38 – All services are restored. // Alla tjänster är återställda
2023-05-25 13:21 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2131252
Location: Alnö
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2023-05-25 09:53 CET/CEST
Estimated Time of Repair: 2023-05-26 15:00 CET/CEST

Status: Troubleshooting in progress
Next update: 2023-05-26 17:19 CET/CEST

Last update(s):
2023-05-26 16:19 – Cable fault repaired, services restored. // Kabelfel åtgärdat, tjänster återställda.
2023-05-25 09:55 – Cable fault detected. Technicians are working on remedying the issue. // Kabelfel lokaliserat. Tekniker arbetar med att avhjälpa felet.
2023-05-25 09:54 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.