Some systems are experiencing issues

Past Incidents

Thursday 3rd October 2024

GlobalConnect Automatiskt uppdatering: Skövde

Ticket number: INC2308596
Location: Skövde
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2024-10-03 10:44 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2024-10-03 15:00 CET/CEST

Last update(s):
2024-10-03 12:29 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-10-03 11:47 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Spånga

Ticket number: INC2308544
Location: Spånga
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2024-10-03 10:03 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2024-10-03 14:30 CET/CEST

Last update(s):
2024-10-03 11:43 – A field technician dispatched to continue troubleshooting. // Fälttekniker skickad för att fortsätta felsökningen.

GlobalConnect Automatiskt uppdatering: Mariannelund

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2308562
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Mariannelund

Occured: 2024-10-03 10:38 CET/CEST
Service(s) restored: 2024-10-03 11:33 CET/CEST

History:
2024-10-03 11:50 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-10-03 11:21 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

GlobalConnect Automatiskt uppdatering: Krokom

Ticket number: INC2308424
Location: Krokom
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2024-10-03 09:03 CET/CEST
Estimated Time of Repair: 2024-10-03 14:00 CET/CEST

Status: Troubleshooting in progress
Next update: 2024-10-03 14:00 CET/CEST

Last update(s):
2024-10-03 09:29 – There is scheduled electrical maintenance ongoing in the area affecting GlobalConnect equipment. // Det pågår planerat elektriskt arbete i området som påverkar vår nätverksutrustning.

GlobalConnect Automatiskt uppdatering: Eskilstuna

Ticket number: INC2308393
Location: Eskilstuna
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2024-10-03 08:03 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2024-10-03 10:00 CET/CEST

Last update(s):
2024-10-03 08:53 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Bro

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2308316
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Bro

Occured: 2024-10-03 07:07 CET/CEST
Service(s) restored: CET/CEST

History:
2024-10-03 09:38 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2024-10-03 07:55 – All services are restored. // Alla tjänster är återställda
2024-10-03 07:22 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

GlobalConnect Automatiskt uppdatering: Uppsala / Knivsta

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2308252
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Uppsala / Knivsta

Occured: 2024-10-03 04:42 CET/CEST
Service(s) restored: 2024-10-03 10:40 CET/CEST

History:
2024-10-03 12:52 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-10-03 10:59 – All services are restored. // Alla tjänster är återställda
2024-10-03 09:03 – Troubleshooting is ongoing. // Felsökning fortsätter.
2024-10-03 07:14 – Troubleshooting is ongoing. // Felsökning fortsätter.
2024-10-03 05:41 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Uppsala

Ticket number: INC2308252
Location: Uppsala
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2024-10-03 04:42 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2024-10-03 10:03 CET/CEST

Last update(s):
2024-10-03 09:03 – Troubleshooting is ongoing. // Felsökning fortsätter.
2024-10-03 07:14 – Troubleshooting is ongoing. // Felsökning fortsätter.
2024-10-03 05:41 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Wednesday 2nd October 2024

GlobalConnect Automatiskt uppdatering: Oslo-Sarpsborg, Norway

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2307997
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Oslo-Sarpsborg, Norway

Occured: 2024-10-01 13:04 CET/CEST
Service(s) restored: 2024-10-02 14:11 CET/CEST

History:
2024-10-02 18:00 – All possibly traffic affecting work related to the affected WDM-section has been halted and we do not expect further disturbance. This incident will be closed.
Alt arbeid som kan tenkes være trafikkberørende har blitt stoppet og vi forventer ikke videre forstyrrelser på linja. Denne incidenten vil bli lukket.
2024-10-02 16:40 – As the fault is intermittent and can be hard to track down, correction time may be longer than normal. We are working on narrowing the troubleshooting and are keeping it non-invasive until further notice.
Siden feilen er kortvarig og irreglær kan den være tidkrevende å identifisere, kan rettetiden være lengre enn normal. Vi jobber med å lokalisere feilkilden og begrenser feilsøket til metoder som ikke forårsaker unødvendige brudd for våre kunder.
2024-10-02 15:46 – Troubleshooting ongoing
Feilsøking pågår

GlobalConnect Automatiskt uppdatering: Southern Sweden

Ticket number: INC2307979
Location: Southern Sweden
Description: Multiple customer affecting fault
Fault type: Fiber break

Occurred: 2024-10-02 14:27 CET/CEST
Estimated Time of Repair: To be announced

Status: Field technician ordered
Next update: 2024-10-03 14:49 CET/CEST

Last update(s):
2024-10-03 13:49 – The damage to the cable on site is extensive and it will take some time to be completed. Currently awaiting all the resources needed to start the restoration work. Current ETR for the material to arrive is set to 14:30. We will start reroute work at 14:30 to see if it is possible to restore
the services as a temporary fix untill the restoration work are completed. The temporary fix will not be applicable to all the services affected. // Skadorna på siten är omfattande och det kommer att ta tid att återställa. Man avvaktar just nu att alla resuser som behövs för att åtgärda felet ska anlända till plats och nuvarande ETR för detta är 14:30. Man kommer påbörja arbete för att lägga om trafiken vid 14:30 för att få upp så många förbindelser som möjligt tills dess att skadan har blivit permanent åtgärdad.
2024-10-03 11:57 – The damage on site due to road work and is extensive and will take time to repair. Due to the nature of the damage they are unable to provide an ETR. Additional information will be shared as soon as it is available.
// Skadorna på plats är orsakade av vägarbete och omfattande, kommer ta tid att åtgärda. På grund av typen av skada kan ingen klartid uppskattas. Mer information kommer så fort den blir tillgänglig.
2024-10-03 10:32 – Subprovider informs repair work is ongoing. Excavator has been ordered to site. No ETR // Underleverantör informerar att reparationsarbetet fortsätter. Grävmaskin är beställd. Ingen beräknad Klartid
2024-10-03 09:24 – Technician has localised the fault, confirmed fiber damage. Troubleshooting is ongoing. // Tekniker har hittat felet, bekräftat fiber skada. Felsökning fortsätter.
2024-10-03 08:41 – A field technician dispatched to continue troubleshooting. // Fälttekniker skickad för att fortsätta felsökningen.
2024-10-03 06:32 – Sub provider is still troubleshooting. // Underleverantören felsöker fortfarande.
2024-10-03 05:28 – Technician is still on site and troubleshooting. // Tekniker är fortfarande på plats och felsöker.
2024-10-03 03:39 – Technician is still on site and troubleshooting. ETR is pushed back. // Tekniker är fortfarande på plats och felsöker. ETR flyttas fram.
2024-10-03 03:10 – Technician is on site at fault location and have started troubleshooting. // Tekniker är på plats vid felplatsen och har påbörjat felsökning.
2024-10-03 00:28 – Sub provider has confirmed the cable cut. They have contacted their sub contractor for repairs and are awaiting arrival of repair team. //Underleverantören har bekräftat kabelavbrottet. De har kontaktat sin underleverantör för reparationer och inväntar reparationsteamets ankomst.
2024-10-02 23:08 – Technician from sub provider is measuring to confirm cable cut. // Tekniker från underleverantören mäter för att bekräfta kabelavbrott.
2024-10-02 21:08 – Cable cut has been confirmed in subproviders network. Subprovider has dispatched technician to fault location. // Kabelbrott har bekräftats hos underleverantör. Tekniker är på väg till avbrottsplatsen.
2024-10-02 20:12 – Field technician is on site. Troubleshooting is ongoing. // Fälttekniker är på plats. Felsökning fortsätter.
2024-10-02 20:05 – Technician has arrived on site, troubleshooting is ongoing. // Tekniker är på plats, felsökning pågår
2024-10-02 18:14 – Troubleshooting is still ongoing, field technician being dispatched to perform additional measurements. ETA: 2 hours. // Felsökning fortsätter, fälttekniker bokad för ytterligare mätningar. ETA: 2 timmar.
2024-10-02 18:01 – Troubleshooting is still ongoing, field technician being dispatched to perform additional measurements. // Felsökning fortsätter, fälttekniker bokad för ytterligare mätningar.
2024-10-02 17:37 – Troubleshooting is ongoing with sub provider. // Felsökning pågår med underleverantör.
2024-10-02 16:49 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2024-10-02 15:38 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2024-10-02 15:05 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Svalöv

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2307937
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Svalöv

Occured: 2024-10-02 13:01 CET/CEST
Service(s) restored: 2024-10-02 13:57 CET/CEST

History:
2024-10-02 14:12 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-10-02 13:46 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Trelleborg

Ticket number: INC2307916
Location: Trelleborg
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2024-10-02 11:55 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2024-10-03 14:00 CET/CEST

Last update(s):
2024-10-02 16:55 – There is an ongoing power issue in the property affecting GlobalConnect equipment. Property owner will remedy the issue tomorrow. // Det är för närvarande ett strömavbrott i lokalen som påverkar vår nätverksutrustning. Fastighetsägaren kommer att åtgärda felet imorgon.
2024-10-02 13:40 – A field technician ordered to site for troubleshooting./ Fälttekniker beställd för felsökning på plats.
2024-10-02 13:17 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: KRISTIANSTAD

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2307893
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: KRISTIANSTAD

Occured: 2024-10-02 11:50 CET/CEST
Service(s) restored: 2024-10-02 12:50 CET/CEST

History:
2024-10-02 12:46 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2024-10-02 12:41 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Enköping

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2307869
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Enköping

Occured: 2024-10-02 12:02 CET/CEST
Service(s) restored: 2024-10-02 12:28 CET/CEST

History:
2024-10-02 12:25 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Arboga

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2307830
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Arboga

Occured: 2024-10-02 11:35 CET/CEST
Service(s) restored: 2024-10-02 12:12 CET/CEST

History:
2024-10-02 17:00 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-10-02 11:53 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2024-10-02 11:51 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Timmersdala

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2307789
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Timmersdala

Occured: 2024-10-02 10:44 CET/CEST
Service(s) restored: 2024-10-02 11:12 CET/CEST

History:
2024-10-02 11:19 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-10-02 11:04 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Tuesday 1st October 2024

GlobalConnect Automatiskt uppdatering: Umeå

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2307570
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Umeå

Occured: 2024-10-01 21:26 CET/CEST
Service(s) restored: 2024-10-01 22:07 CET/CEST

History:
2024-10-01 22:40 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-10-01 21:52 – Due to issue with access to site troubleshooting will be postponed until tomorrow. // På grund av problem med åtkomst till site så kommer felsökningen att skjutas upp till imorgon.
2024-10-01 21:52 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Åkersberga

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2307452
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Åkersberga

Occured: 2024-10-01 15:37 CET/CEST
Service(s) restored: 2024-10-01 17:08 CET/CEST

History:
2024-10-01 17:19 – RFO:
What was the fault?
– Power outage
What caused the fault?
– Power provider fault
How was the fault fixed?
– Power outage restored
Is this a permanent solution?
– Yes
2024-10-01 17:18 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-10-01 15:59 – We currently have an outage. // Vi har för närvarande en driftstörning.

A service technician has been called to the site by EON to troubleshoot // En sercivetekniker har kallats för att felsöka .

More informaiton on https://www.eon.se/el/stromavbrott/pagaende – Åkersberga // Mer information på https://www.eon.se/el/stromavbrott/pagaende – Åkersberga

GlobalConnect Automatiskt uppdatering: Upplands väsby

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2307406
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Upplands väsby

Occured: 2024-10-01 14:23 CET/CEST
Service(s) restored: 2024-10-01 15:22 CET/CEST

History:
2024-10-01 14:58 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

https://www.eon.se/el/stromavbrott/pagaende – Upplands väsby

GlobalConnect Automatiskt uppdatering: Stockholm

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2307362
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Stockholm

Occured: 2024-10-01 10:25 CET/CEST
Service(s) restored: 2024-10-01 14:50 CET/CEST

History:
2024-10-01 14:45 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-10-01 13:39 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Kisa

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2307336
Fault type: Maintenance
Description: Multiple customer affecting fault
Location: Kisa

Occured: 2024-10-01 13:04 CET/CEST
Service(s) restored: 2024-10-01 14:23 CET/CEST

History:
2024-10-01 21:56 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-10-01 15:02 – ETR changed from 14:00 to 16:00 // ETR ändrad från 14:00 till 16:00.
2024-10-01 13:33 – Planned work, changing of transformer // Planerat arbete, byte av transformator

https://www.eon.se/el/stromavbrott/pagaende

GlobalConnect Automatiskt uppdatering: Hisings kärra

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2307285
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Hisings kärra

Occured: 2024-10-01 10:25 CET/CEST
Service(s) restored: 2024-10-01 22:48 CET/CEST

History:
2024-10-01 11:45 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Norrköping

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2307261
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Norrköping

Occured: 2024-10-01 10:10 CET/CEST
Service(s) restored: 2024-10-01 10:57 CET/CEST

History:
2024-10-01 12:43 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-10-01 11:23 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Kabelskåp i Norrköping har blivit påkörd. se https://www.eon.se/el/stromavbrott/pagaende för information.

“Till följd av påkört kabelskåp behöver vi akut bryta strömmen för att påbörja reparationsarbetet.” – EON
2024-10-01 11:13 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Borås

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2307198
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Borås

Occured: 2024-10-01 10:03 CET/CEST
Service(s) restored: 2024-10-01 11:03 CET/CEST

History:
2024-10-01 11:33 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-10-01 10:30 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Staffanstorp

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2307174
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Staffanstorp

Occured: 2024-10-01 09:46 CET/CEST
Service(s) restored: 2024-10-01 09:46 CET/CEST

History:
2024-10-01 16:25 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-10-01 12:32 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-10-01 10:22 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Vagnhärad

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2307112
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Vagnhärad

Occured: 2024-10-01 08:54 CET/CEST
Service(s) restored: 2024-10-01 09:38 CET/CEST

History:
2024-10-01 10:04 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-10-01 09:15 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Trelleborg

Ticket number: INC2307052
Location: Trelleborg
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2024-10-01 05:46 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2024-10-02 14:00 CET/CEST

Last update(s):
2024-10-01 17:32 – Due to issue with access to site troubleshooting will be postponed until tomorrow. // På grund av problem med åtkomst till site så kommer felsökningen att skjutas upp till imorgon.
2024-10-01 06:06 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-10-01 05:53 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Monday 30th September 2024

GlobalConnect Automatiskt uppdatering: Boden

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2307015
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Boden

Occured: 2024-09-30 17:32 CET/CEST
Service(s) restored: 2024-10-01 08:49 CET/CEST

History:
2024-10-01 06:07 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-09-30 22:06 – Troubleshooting will continue in the morning. // Felsökningen fortsätter under morgonen.
2024-09-30 19:02 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Örebro

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2306905
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2024-09-30 13:35 CET/CEST
Service(s) restored: 2024-09-30 14:34 CET/CEST

History:

GlobalConnect Automatiskt uppdatering: Vega

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2306921
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Vega

Occured: 2024-09-30 14:24 CET/CEST
Service(s) restored: 2024-09-30 14:42 CET/CEST

History:
2024-09-30 14:46 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-09-30 14:38 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Örebro

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2306697
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2024-09-30 10:08 CET/CEST
Service(s) restored: 2024-09-30 10:28 CET/CEST

History:
2024-09-30 10:31 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-09-30 10:23 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Motala

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2306671
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Motala

Occured: 2024-09-30 09:25 CET/CEST
Service(s) restored: 2024-09-30 13:30 CET/CEST

History:
2024-09-30 22:13 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-09-30 13:46 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2024-09-30 12:02 – Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket. // Tjänster återställda. Inväntar bekräftelse från underleverantör att felet är avhjälpt för att klarskriva.
2024-09-30 10:06 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

GlobalConnect Automatiskt uppdatering: Finland - Vantaa

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2306630
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Finland – Vantaa

Occured: 2024-09-30 08:27 CET/CEST
Service(s) restored: 2024-10-01 15:09 CET/CEST

History:
2024-10-01 17:14 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
RFO:
What caused the fault?
– Faulty cable
How was the fault fixed?
– Sub-provider fixed the cable.
Is this a permanent solution?
– Yes
2024-10-01 11:13 – Subprovider is troubleshooting. // Underleverantör felsöker.
2024-09-30 17:24 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2024-09-30 09:11 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår

GlobalConnect Automatiskt uppdatering: Eskilstuna

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2306564
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Eskilstuna

Occured: 2024-09-30 07:09 CET/CEST
Service(s) restored: 2024-10-01 10:55 CET/CEST

History:
2024-09-30 07:50 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Eskilstuna

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2306559
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Eskilstuna

Occured: 2024-09-30 06:31 CET/CEST
Service(s) restored: 2024-09-30 07:56 CET/CEST

History:
2024-09-30 07:12 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Örebro

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2306553
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2024-09-30 06:16 CET/CEST
Service(s) restored: 2024-09-30 14:34 CET/CEST

History:
2024-09-30 15:03 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-09-30 07:06 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Sunday 29th September 2024

GlobalConnect Automatiskt uppdatering: Anderslöv

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2306462
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Anderslöv

Occured: 2024-09-29 17:11 CET/CEST
Service(s) restored: 2024-09-29 17:56 CET/CEST

History:
2024-09-29 18:37 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-09-29 17:28 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Saturday 28th September 2024

GlobalConnect Automatiskt uppdatering: Hofors

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2306419
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Hofors

Occured: 2024-09-28 16:31 CET/CEST
Service(s) restored: CET/CEST

History:
2024-09-30 17:29 – Awaiting access to site. // Inväntar åtkomst till site.
2024-09-28 19:53 – Due to issue with access to site troubleshooting will be postponed until Monday. // På grund av problem med åtkomst till site så kommer felsökningen att skjutas upp tills på måndag.
2024-09-28 18:08 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Örebro

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2306409
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2024-09-28 07:13 CET/CEST
Service(s) restored: 2024-09-28 16:29 CET/CEST

History:
2024-09-28 16:45 – RFO:
What was the fault?
– Planned power outage
What caused the fault?
– Unknown
How was the fault fixed?
– Power outage restored
Is this a permanent solution?
– Yes

GlobalConnect Automatiskt uppdatering: Trelleborg

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2306398
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Trelleborg

Occured: 2024-09-28 14:45 CET/CEST
Service(s) restored: 2024-09-28 15:32 CET/CEST

History:
2024-09-28 15:36 – RFO:
What was the fault?
– Power outage
What caused the fault?
– Unknown power issue
How was the fault fixed?
– Power outage restored
Is this a permanent solution?
– yes
2024-09-28 15:28 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Norsborg

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2306367
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Norsborg

Occured: 2024-09-28 09:16 CET/CEST
Service(s) restored: 2024-09-28 10:45 CET/CEST

History:
2024-09-28 11:15 – RFO:
What was the fault?
– Power outage
What caused the fault?
– Power provider fault
How was the fault fixed?
– Power outage restored
Is this a permanent solution?
– Yes
2024-09-28 09:31 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Friday 27th September 2024

GlobalConnect Automatiskt uppdatering: Östersund

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2305936
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Östersund

Occured: 2024-09-27 09:57 CET/CEST
Service(s) restored: 2024-09-27 15:28 CET/CEST

History:
2024-09-27 17:49 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2024-09-27 10:35 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Eskilstuna

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2305925
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Eskilstuna

Occured: 2024-09-27 07:47 CET/CEST
Service(s) restored: 2024-09-27 11:00 CET/CEST

History:
2024-09-27 10:59 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2024-09-27 10:34 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Östersund

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2305815
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Östersund

Occured: 2024-09-27 03:24 CET/CEST
Service(s) restored: 2024-09-27 07:43 CET/CEST

History:
2024-09-27 11:10 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
RFO:
What caused the fault?
– Cause unknown.
How was the fault fixed?
– Services restored without action.
Is this a permanent solution?
– Yes
2024-09-27 06:53 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Garphyttan

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2305807
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Garphyttan

Occured: 2024-09-27 00:07 CET/CEST
Service(s) restored: 2024-09-27 20:53 CET/CEST

History:
2024-09-27 20:53 – All services are restored. // Alla tjänster är återställda
2024-09-27 08:21 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2024-09-27 06:38 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Trosa

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2305772
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Trosa

Occured: 2024-09-27 02:58 CET/CEST
Service(s) restored: 2024-09-27 13:01 CET/CEST

History:
2024-09-27 13:01 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
RFO:
What was the fault?
– Power outage
What caused the fault?
– Power provider fault
How was the fault fixed?
– Power outage restored
Is this a permanent solution?
– Yes
2024-09-27 04:55 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.