Past Incidents

Ticket Number: INC2013248
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: TORSHÄLLA
Occured: 28/01/2022 05:57 UTC
Estimated Time of Repair: 28/01/2022 15:00 UTC
Service(s) Restored: 28/01/2022 13:35 UTC

Details:
28/01/2022 08:15 UTC We currently have an outage, troubleshooting is ongoing.
28/01/2022 08:49 UTC A field technician ordered to site for troubleshooting.
28/01/2022 11:19 UTC A hardware fault detected. Replacement unit has been ordered.
28/01/2022 13:36 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2013231
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: UPPSALA
Occured: 27/01/2022 16:33 UTC
Estimated Time of Repair: 28/01/2022 11:00 UTC
Service(s) Restored: 28/01/2022 11:00 UTC

Details:
28/01/2022 03:44 UTC We currently have an outage, troubleshooting is ongoing.
28/01/2022 22:27 UTC Case is being taken down since it has come to light the disturbance is not affected customers. All services are up.

Ticket Number: INC2013002
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: UPPSALA
Occured: 27/01/2022 08:41 UTC
Estimated Time of Repair: 27/01/2022 13:00 UTC
Service(s) Restored: 27/01/2022 10:10 UTC

Details:
27/01/2022 09:38 UTC We currently have an outage, troubleshooting is ongoing.
27/01/2022 09:56 UTC A field technician ordered to site for troubleshooting.
27/01/2022 10:45 UTC All services are restored.

Ticket Number: INC2012696
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: NYKÖPING
Occured: 26/01/2022 08:45 UTC
Estimated Time of Repair: 26/01/2022 13:00 UTC
Service(s) Restored: 26/01/2022 11:06 UTC

Details:
26/01/2022 09:10 UTC We currently have an outage, troubleshooting is ongoing.
26/01/2022 11:22 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2012661
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: UMEÅ
Occured: 26/01/2022 03:00 UTC
Estimated Time of Repair: 27/01/2022 20:00 UTC
Service(s) Restored: 27/01/2022 16:45 UTC

Details:
26/01/2022 04:00 UTC We currently have an outage, troubleshooting is ongoing.
26/01/2022 06:02 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
26/01/2022 11:28 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider. ETR pushed.
26/01/2022 15:19 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider. ETR pushed.
26/01/2022 16:32 UTC Our subcontractor’s work with troubleshooting and repair is still ongoing. New ETR set.
27/01/2022 00:59 UTC Our subcontractor’s work with troubleshooting and repair is still ongoing. New ETR set.
27/01/2022 15:59 UTC Our subcontractor’s work with troubleshooting and repair is still ongoing. New ETR set.
27/01/2022 20:11 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2012643
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HINDÅS
Occured: 25/01/2022 19:02 UTC
Estimated Time of Repair: 25/01/2022 22:00 UTC
Service(s) Restored: 25/01/2022 20:10 UTC

Details:
25/01/2022 19:19 UTC We currently have an outage, troubleshooting is ongoing.
25/01/2022 19:26 UTC There is an ongoing planned power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
25/01/2022 20:29 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2012595
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA, CENTRUM
Occured: 25/01/2022 13:07 UTC
Estimated Time of Repair: 25/01/2022 18:00 UTC
Service(s) Restored: 25/01/2022 14:22 UTC

Details:
25/01/2022 13:20 UTC We currently have an outage, troubleshooting is ongoing.
25/01/2022 13:59 UTC A field technician ordered to site for troubleshooting.
25/01/2022 15:15 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2012507
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: QUALITY ISSUES
Location: ÖSTERSUND
Occured: 25/01/2022 09:30 UTC
Estimated Time of Repair: 25/01/2022 21:30 UTC
Service(s) Restored: 25/01/2022 20:10 UTC

Details:
25/01/2022 09:45 UTC We currently have an outage, troubleshooting is ongoing.
25/01/2022 10:31 UTC Customers are experiencing lowered service quality from the ongoing disturbance, to not interrupt daily operations the troubleshooting will be later in the day. ETA 20:00
25/01/2022 12:55 UTC Technician will arrive on site at approximately 21:00 CET tonight. Estimated time of repair has been updated.
25/01/2022 20:26 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

Vi har för närvarande problem med IP-telefoni tjänsten där ett flertal kunder inte kan ringa utåt, det går dock bra att ringa in på telefoner.

Vi undersöker problemet i nuläget och jobbar på lösning så fort som möjligt.

Ticket Number: INC2012330
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: KISTA GALLERIA
Occured: 25/01/2022 02:25 UTC
Estimated Time of Repair: 25/01/2022 10:00 UTC
Service(s) Restored: 25/01/2022 09:00 UTC

Details:
25/01/2022 02:57 UTC We currently have an outage, troubleshooting is ongoing.
25/01/2022 05:52 UTC Troubleshooting is ongoing.
25/01/2022 15:24 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2012323
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STOCKHOLM
Occured: 24/01/2022 23:02 UTC
Estimated Time of Repair: 25/01/2022 07:00 UTC
Service(s) Restored: 25/01/2022 03:45 UTC

Details:
24/01/2022 23:24 UTC We currently have an outage, troubleshooting is ongoing.
24/01/2022 23:55 UTC A cable fault detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
25/01/2022 02:07 UTC Repair work is ongoing.
25/01/2022 05:00 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2012185
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: MÖLNLYCKE
Occured: 24/01/2022 10:36 UTC
Estimated Time of Repair: 24/01/2022 15:00 UTC
Service(s) Restored: 24/01/2022 11:32 UTC

Details:
24/01/2022 11:03 UTC We currently have an outage, troubleshooting is ongoing.
24/01/2022 11:14 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
24/01/2022 15:28 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2012148
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA
Occured: 24/01/2022 09:05 UTC
Estimated Time of Repair: 24/01/2022 15:00 UTC
Service(s) Restored: 24/01/2022 10:20 UTC

Details:
24/01/2022 09:36 UTC We currently have an outage, troubleshooting is ongoing.
24/01/2022 10:08 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
24/01/2022 10:20 UTC The hardware has now been restored, temporary disruption to services, all services restored.

Ticket Number: INC2012051
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: MALMÖ
Occured: 24/01/2022 01:06 UTC
Estimated Time of Repair: 24/01/2022 21:00 UTC
Service(s) Restored: 24/01/2022 21:00 UTC

Details:
24/01/2022 01:35 UTC We currently have an outage, troubleshooting is ongoing.
24/01/2022 03:06 UTC Technician on site. A hardware fault detected. Troubleshooting continues.
24/01/2022 03:56 UTC Awaiting delivery of replacement equipment and parts.
24/01/2022 09:59 UTC Replacement equipment and parts are one its way to the site.
24/01/2022 11:58 UTC Becasue of problems with the delivery the replacemnet equipment is not compatible.

The technician is trying alternative spare parts that will potentially restore service. New replacement equipment has been ordered.
24/01/2022 13:10 UTC A hardware fault detected. First attempt of hardware replacement didn’t work as expected.
New replacement unit has been ordered.

Next update will be within 2 hours.
24/01/2022 15:12 UTC Awaiting delivery of replacement equipment and parts.
24/01/2022 17:59 UTC Awaiting delivery of replacement equipment and parts.
24/01/2022 19:45 UTC Replacement equipment and parts have arrived.
24/01/2022 20:45 UTC Technician initiates work to replace hardware.
24/01/2022 21:04 UTC All services are restored and services will be monitored for a while.
24/01/2022 23:56 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2012033
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: KISTA
Occured: 23/01/2022 09:07 UTC
Estimated Time of Repair: 23/01/2022 14:00 UTC
Service(s) Restored: 23/01/2022 13:16 UTC

Details:
23/01/2022 10:26 UTC We currently have an outage, troubleshooting is ongoing.
23/01/2022 14:40 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.
23/01/2022 14:46 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Ticket Number: INC2012012
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STOCKHOLM
Occured: 23/01/2022 06:40 UTC
Estimated Time of Repair: 23/01/2022 13:00 UTC
Service(s) Restored: 23/01/2022 10:15 UTC

Details:
23/01/2022 07:47 UTC We currently have an outage, troubleshooting is ongoing.
23/01/2022 08:12 UTC A field technician ordered to site for troubleshooting. ETA 2 hours
23/01/2022 08:25 UTC A hardware fault detected. Replacement unit has been ordered.
23/01/2022 10:05 UTC Technician has picked up replacement equipment and parts.
23/01/2022 10:46 UTC All services are restored.

Ticket Number: INC2012011
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: YTTERBY
Occured: 23/01/2022 03:20 UTC
Estimated Time of Repair: 27/01/2022 12:00 UTC
Service(s) Restored: 27/01/2022 10:03 UTC

Details:
23/01/2022 06:19 UTC We currently have an outage caused by a power outage in the area. Netowner is working on correcting the issue.
23/01/2022 14:41 UTC Troubleshooting is ongoing.
23/01/2022 16:59 UTC A hardware fault detected. Some customers services are restored after a temporary solution was implemented. Replacement unit has been ordered.
24/01/2022 08:59 UTC Technician has been on site, we have performed troubleshooting and the unit is faulty. New Hardware needs to be ordered and configured. ETR unavailable.
25/01/2022 15:52 UTC Package has been collected by courier and will arrive in Gothenburg tomorrow before lunch.
26/01/2022 21:03 UTC Replacement equipment has arrived and will be installed tomorrow when we have access to the site.
27/01/2022 10:03 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.