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Past Incidents

Monday 2nd August 2021

No incidents reported

Sunday 1st August 2021

IP-Only Fibernät Automatiskt uppdatering: ESKILSTUNA

Ticket Number: INC1001973
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA
Occured: 31/07/2021 20:21 UTC
Estimated Time of Repair: 01/08/2021 13:00 UTC
Service(s) Restored: 01/08/2021 06:00 UTC

Details:
01/08/2021 04:03 UTC We currently have an outage, troubleshooting is ongoing.
01/08/2021 07:17 UTC All services are restored.

Saturday 31st July 2021

IP-Only Fibernät Automatiskt uppdatering: ÅRE

Ticket Number: INC1001971
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÅRE
Occured: 31/07/2021 15:32 UTC
Estimated Time of Repair: 31/07/2021 19:00 UTC
Service(s) Restored: 31/07/2021 16:03 UTC

Details:
31/07/2021 15:38 UTC We currently have an outage, troubleshooting is ongoing.
31/07/2021 16:05 UTC Services are restored but the cause is unknown. The services are being monitored and troubleshooting is continued to find the cause of the incident.

IP-Only Fibernät Automatiskt uppdatering: ÖSTERSUND

Ticket Number: INC1001970
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÖSTERSUND
Occured: 31/07/2021 10:57 UTC
Estimated Time of Repair: 31/07/2021 12:30 UTC
Service(s) Restored: 31/07/2021 12:30 UTC

Details:
31/07/2021 11:32 UTC We currently have an outage, troubleshooting is ongoing.
31/07/2021 11:38 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
31/07/2021 12:40 UTC All services are restored.
31/07/2021 12:42 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: HALLSBERG

Ticket Number: INC1001969
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HALLSBERG
Occured: 31/07/2021 04:55 UTC
Estimated Time of Repair: 31/07/2021 11:00 UTC
Service(s) Restored: 31/07/2021 06:00 UTC

Details:
31/07/2021 05:07 UTC We currently have an outage, troubleshooting is ongoing.
31/07/2021 05:51 UTC Outage is resolved and services are restored but the cause is unknown. The services are being monitored and troubleshooting is continued to find the cause of the incident.
01/08/2021 04:02 UTC Outage is resolved and services are restored but the cause is unknown. The services are being monitored and troubleshooting is continued to find the cause of the incident.

Friday 30th July 2021

IP-Only Fibernät Automatiskt uppdatering: RYDBO

Ticket Number: INC1001965
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: RYDBO
Occured: 30/07/2021 10:30 UTC
Estimated Time of Repair: 02/08/2021 11:00 UTC
Service(s) Restored: 01/08/2021 06:10 UTC

Details:
30/07/2021 13:16 UTC We currently have an outage, troubleshooting is ongoing.
30/07/2021 14:16 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
30/07/2021 17:04 UTC Because of issues with access to site, the ETR has been postponed.
31/07/2021 05:03 UTC Because of issues with access to site, the ETR has been postponed.
01/08/2021 06:13 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: SVERIGE

Ticket Number: INC1001951
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SWEDEN
Occured: 30/07/2021 05:20 UTC
Estimated Time of Repair: 30/07/2021 11:00 UTC
Service(s) Restored: 30/07/2021 09:50 UTC

Details:
30/07/2021 05:47 UTC We currently have an outage, troubleshooting is ongoing.
30/07/2021 06:03 UTC A field technician ordered to site for troubleshooting.
30/07/2021 06:25 UTC The field technician has arrived to site.
30/07/2021 06:57 UTC Troubleshooting is ongoing.
30/07/2021 07:43 UTC Troubleshooting is ongoing.
30/07/2021 08:31 UTC Troubleshooting is ongoing.
30/07/2021 09:28 UTC Troubleshooting is ongoing.
30/07/2021 09:49 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Thursday 29th July 2021

IP-Only Fibernät Automatiskt uppdatering: STOCKHOLM

Ticket Number: INC1001940
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STOCKHOLM
Occured: 29/07/2021 09:55 UTC
Estimated Time of Repair: 29/07/2021 17:00 UTC
Service(s) Restored: 29/07/2021 15:25 UTC

Details:
29/07/2021 10:22 UTC We currently have an outage, troubleshooting is ongoing.
29/07/2021 12:20 UTC Awaiting delivery of replacement equipment and parts.
29/07/2021 14:46 UTC Technician initiates work to replace hardware. Customers will experience an outage of about 30 minutes while hardware is being replaced.
29/07/2021 15:51 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: STOCKHOLM

Ticket Number: INC1001938
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: STOCKHOLM
Occured: 29/07/2021 07:11 UTC
Estimated Time of Repair: 29/07/2021 11:00 UTC
Service(s) Restored:

Details:
29/07/2021 07:27 UTC We currently have an outage, troubleshooting is ongoing.
29/07/2021 07:30 UTC Services are restored but the cause is unknown. The services are being monitored and troubleshooting is continued to find the cause of the incident.

IP-Only Fibernät Automatiskt uppdatering: VÄSTERÅS - HÄLLA

Ticket Number: INC1001937
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: VÄSTERÅS – HÄLLA
Occured: 29/07/2021 04:00 UTC
Estimated Time of Repair: 29/07/2021 08:00 UTC
Service(s) Restored: 29/07/2021 05:00 UTC

Details:
29/07/2021 04:17 UTC We currently have an outage, a planned maintenance is taking longer than expected.
29/07/2021 05:21 UTC All services are restored.

Wednesday 28th July 2021

IP-Only Fibernät Automatiskt uppdatering: ESKILSTUNA - TELIAHUSET

Ticket Number: INC1001930
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA – TELIAHUSET
Occured: 27/07/2021 15:17 UTC
Estimated Time of Repair: 29/07/2021 12:00 UTC
Service(s) Restored: 29/07/2021 10:30 UTC

Details:
28/07/2021 20:12 UTC We currently have an outage caused by a hardware failure. Hardware will be replaced Thursday morning.
29/07/2021 10:31 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ÅRE

Ticket Number: INC1001936
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÅRE
Occured: 28/07/2021 17:24 UTC
Estimated Time of Repair: 28/07/2021 23:00 UTC
Service(s) Restored: 28/07/2021 19:40 UTC

Details:
28/07/2021 17:48 UTC We currently have an outage, troubleshooting is ongoing.
28/07/2021 18:15 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
28/07/2021 19:46 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ÄLVSBYN

Ticket Number: INC1001934
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÄLVSBYN
Occured: 28/07/2021 06:47 UTC
Estimated Time of Repair: 29/07/2021 23:00 UTC
Service(s) Restored: 29/07/2021 23:14 UTC

Details:
28/07/2021 07:09 UTC We currently have an outage, troubleshooting is ongoing.
28/07/2021 07:21 UTC A field technician ordered to site for troubleshooting.
28/07/2021 11:00 UTC A field technician ordered to site for troubleshooting. ETA 1 hours
28/07/2021 11:49 UTC A disturbance detected in our sub provider’s network. ETR: 19:00 28/7-21
28/07/2021 16:30 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
28/07/2021 21:07 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
28/07/2021 22:25 UTC Technician has begun splicing the fiber.
29/07/2021 01:49 UTC Repair work is ongoing.
29/07/2021 06:34 UTC Repair work is ongoing.
29/07/2021 09:25 UTC Repair work is ongoing.
New ETR: 17:00 29/7-21 local time
29/07/2021 14:33 UTC Repair work is ongoing. ETR pushed to 2021-07-29 19:30 CEST.
29/07/2021 18:09 UTC Sub provider measured additional fault on cable. Technician is en route to troubleshoot. ETR is pushed further.
29/07/2021 22:37 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
29/07/2021 23:14 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

Tuesday 27th July 2021

IP-Only Fibernät Automatiskt uppdatering: SKENE

Ticket Number: INC1001929
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SKENE
Occured: 27/07/2021 14:19 UTC
Estimated Time of Repair: 29/07/2021 02:30 UTC
Service(s) Restored: 29/07/2021 02:20 UTC

Details:
27/07/2021 14:27 UTC We currently have an outage, troubleshooting is ongoing.
27/07/2021 15:19 UTC A field technician ordered to site for troubleshooting. ETA 2 hours
27/07/2021 16:50 UTC The cause of the disturbance is not yet identified. Estimated time of repair is pushed back and troubleshooting is still ongoing.
27/07/2021 20:02 UTC The cause of the disturbance is not yet identified. Estimated time of repair is pushed back and troubleshooting is still ongoing.
27/07/2021 22:01 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
27/07/2021 22:01 UTC Suspected cable fault. Troubleshooting is ongoing.
28/07/2021 12:09 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
28/07/2021 16:33 UTC Technician confirms cable cut and excavation work is required. Excavator has been ordered to site.
28/07/2021 21:09 UTC Excavation to acquire access to damaged cable has begun.
29/07/2021 02:24 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: HORRED

Ticket Number: INC1001928
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HORRED
Occured: 27/07/2021 11:16 UTC
Estimated Time of Repair: 29/07/2021 02:30 UTC
Service(s) Restored: 29/07/2021 02:20 UTC

Details:
27/07/2021 14:17 UTC We currently have an outage, troubleshooting is ongoing.
27/07/2021 15:18 UTC A field technician ordered to site for troubleshooting. ETA 2 hours
27/07/2021 16:48 UTC The cause of the disturbance is not yet identified. Estimated time of repair is pushed back and troubleshooting is still ongoing.
27/07/2021 20:03 UTC The cause of the disturbance is not yet identified. Estimated time of repair is pushed back and troubleshooting is still ongoing.
27/07/2021 21:58 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
27/07/2021 21:58 UTC Suspected cable fault. Troubleshooting is ongoing.
28/07/2021 12:09 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
28/07/2021 16:33 UTC Technician confirms cable cut and excavation work is required. Excavator has been ordered to site.
28/07/2021 21:09 UTC Excavation to acquire access to damaged cable has begun.
29/07/2021 02:22 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: KALMAR

Ticket Number: INC1001927
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: KALMAR
Occured: 27/07/2021 11:13 UTC
Estimated Time of Repair: 27/07/2021 17:00 UTC
Service(s) Restored: 27/07/2021 14:00 UTC

Details:
27/07/2021 11:46 UTC We currently have an outage, troubleshooting is ongoing.
27/07/2021 12:41 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
27/07/2021 14:08 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.