Ticket Number: INC2032804
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HUARÖD/HÖRBY
Occured: 12/05/2022 09:30 UTC
Estimated Time of Repair: 15/05/2022 19:00 UTC
Service(s) Restored: 15/05/2022 16:12 UTC
Details:
12/05/2022 09:38 UTC We currently have an outage, troubleshooting is ongoing.
12/05/2022 09:47 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
12/05/2022 14:47 UTC Repair work is ongoing.
12/05/2022 18:55 UTC Field technician has confirmed a cable cut in our subproviders cable. We are working with subprovider to restore the cable.
13/05/2022 13:40 UTC Subprovider has found a cable cut is caused by road construction work. An attempt at a temporary fix will be attempted tomorrow.
14/05/2022 11:44 UTC Work is ongoing but technicians have had to dig up ducts at several locations to remedy issues for a possible temporary solution.
14/05/2022 15:22 UTC Repair work is ongoing.
ETR updated according to our sub-provider technician update.
15/05/2022 11:24 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
Repair work is ongoing by field technician.
15/05/2022 16:36 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
15/05/2022 19:12 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.