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Past Incidents

Wednesday 18th May 2022

No incidents reported

Tuesday 17th May 2022

IP-Only Fibernät Automatiskt uppdatering: SUNDSVALL/HÄRNÖSAND

Ticket Number: INC2033616
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SUNDSVALL/HÄRNÖSAND
Occured: 17/05/2022 15:56 UTC
Estimated Time of Repair: 18/05/2022 03:00 UTC
Service(s) Restored: 18/05/2022 02:50 UTC

Details:
17/05/2022 16:08 UTC We currently have an outage, troubleshooting is ongoing.
17/05/2022 16:30 UTC A disturbance suspected in our sub provider’s network. Troubleshooting is ongoing with sub provider
17/05/2022 17:37 UTC Suspected cable fault. Troubleshooting is ongoing.
17/05/2022 19:20 UTC Troubleshooting is ongoing with sub-provider. 3rd Line is looking into possibility to reroute part of the affected services
17/05/2022 20:00 UTC Excavation to acquire access to damaged cable has begun.
17/05/2022 23:53 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
18/05/2022 00:57 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
18/05/2022 02:53 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: VINGÅKER/KATRINEHOLM

Ticket Number: INC2033615
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: VINGÅKER/KATRINEHOLM
Occured: 17/05/2022 15:17 UTC
Estimated Time of Repair: 18/05/2022 03:00 UTC
Service(s) Restored: 18/05/2022 02:00 UTC

Details:
17/05/2022 16:00 UTC We currently have an outage, troubleshooting is ongoing.
17/05/2022 17:15 UTC A field technician dispatched to continue troubleshooting.
17/05/2022 17:31 UTC Added affected services.
17/05/2022 19:14 UTC Field technician is on site and commences local troubleshooting.
17/05/2022 21:06 UTC The cause of the disturbance is not yet identified. Estimated time of repair is pushed back and troubleshooting is still ongoing.
18/05/2022 01:00 UTC Troubleshooting is ongoing. Estimated time of repair is pushed back and troubleshooting is still ongoing.
18/05/2022 02:00 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: MÄRSTA

Ticket Number: INC2033586
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: MÄRSTA
Occured: 17/05/2022 10:23 UTC
Estimated Time of Repair: 17/05/2022 15:00 UTC
Service(s) Restored: 17/05/2022 13:30 UTC

Details:
17/05/2022 11:19 UTC We currently have an outage, troubleshooting is ongoing.
17/05/2022 13:36 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: SALA

Ticket Number: INC2033560
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SALA
Occured: 17/05/2022 08:10 UTC
Estimated Time of Repair: 17/05/2022 13:00 UTC
Service(s) Restored: 17/05/2022 12:00 UTC

Details:
17/05/2022 10:14 UTC We currently have an outage, troubleshooting is ongoing.
17/05/2022 11:10 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
17/05/2022 12:17 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: MALMKÖPING

Ticket Number: INC2033553
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: MALMKÖPING
Occured: 17/05/2022 09:44 UTC
Estimated Time of Repair: 17/05/2022 13:00 UTC
Service(s) Restored: 17/05/2022 12:00 UTC

Details:
17/05/2022 09:54 UTC We currently have an outage, troubleshooting is ongoing.
17/05/2022 09:59 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
17/05/2022 12:18 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: SALA

Ticket Number: INC2033525
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SALA
Occured: 17/05/2022 08:10 UTC
Estimated Time of Repair: 17/05/2022 12:30 UTC
Service(s) Restored: 17/05/2022 09:57 UTC

Details:
17/05/2022 08:26 UTC We currently have an outage, troubleshooting is ongoing.
17/05/2022 08:29 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
17/05/2022 09:58 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: RÄVLANDA

Ticket Number: INC2033508
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: RÄVLANDA
Occured: 17/05/2022 07:00 UTC
Estimated Time of Repair: 17/05/2022 12:00 UTC
Service(s) Restored: 17/05/2022 09:54 UTC

Details:
17/05/2022 07:08 UTC We currently have an outage, troubleshooting is ongoing.
17/05/2022 07:19 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
17/05/2022 09:57 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: STOCKHOLM - VASASTAN

Ticket Number: INC2033481
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STOCKHOLM – VASASTAN
Occured: 16/05/2022 23:14 UTC
Estimated Time of Repair: 17/05/2022 03:00 UTC
Service(s) Restored: 17/05/2022 01:22 UTC

Details:
16/05/2022 23:21 UTC We currently have an outage, troubleshooting is ongoing.
16/05/2022 23:23 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
17/05/2022 01:22 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Monday 16th May 2022

IP-Only Fibernät Automatiskt uppdatering: KISTA

Ticket Number: INC2033393
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: KISTA
Occured: 16/05/2022 12:50 UTC
Estimated Time of Repair: 17/05/2022 00:00 UTC
Service(s) Restored: 16/05/2022 23:36 UTC

Details:
16/05/2022 17:19 UTC We currently have an outage, troubleshooting is ongoing.
16/05/2022 17:20 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
16/05/2022 21:59 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
16/05/2022 23:36 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Sunday 15th May 2022

IP-Only Fibernät Automatiskt uppdatering: BRUNFLO

Ticket Number: INC2033145
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: BRUNFLO
Occured: 15/05/2022 15:55 UTC
Estimated Time of Repair: 15/05/2022 21:00 UTC
Service(s) Restored: 15/05/2022 16:57 UTC

Details:
15/05/2022 16:27 UTC We currently have an outage, troubleshooting is ongoing.
15/05/2022 16:29 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
15/05/2022 19:36 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Saturday 14th May 2022

IP-Only Fibernät Automatiskt uppdatering: STOCKHOLMS SKÄRGÅRD

Ticket Number: INC2033094
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STOCKHOLMS SKÄRGÅRD
Occured: 14/05/2022 03:26 UTC
Estimated Time of Repair: 14/05/2022 07:00 UTC
Service(s) Restored: 14/05/2022 04:30 UTC

Details:
14/05/2022 03:30 UTC We currently have an outage, troubleshooting is ongoing.
14/05/2022 04:53 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Friday 13th May 2022

IP-Only Fibernät Automatiskt uppdatering: UDDEVALLA - LJUNGSKILE

Ticket Number: INC2033062
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: UDDEVALLA – LJUNGSKILE
Occured: 13/05/2022 13:03 UTC
Estimated Time of Repair: 13/05/2022 17:00 UTC
Service(s) Restored: 13/05/2022 13:28 UTC

Details:
13/05/2022 13:24 UTC We currently have an outage, troubleshooting is ongoing.
13/05/2022 13:28 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: SÖDERKÖPING

Ticket Number: INC2033046
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SÖDERKÖPING
Occured: 13/05/2022 11:54 UTC
Estimated Time of Repair: 13/05/2022 16:00 UTC
Service(s) Restored: 13/05/2022 13:00 UTC

Details:
13/05/2022 12:17 UTC We currently have an outage, troubleshooting is ongoing.
13/05/2022 12:20 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
13/05/2022 13:02 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ESKILSTUNA

Ticket Number: INC2033034
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA
Occured: 13/05/2022 10:27 UTC
Estimated Time of Repair: 17/05/2022 12:00 UTC
Service(s) Restored: 16/05/2022 07:54 UTC

Details:
13/05/2022 10:54 UTC We currently have an outage, troubleshooting is ongoing.
13/05/2022 11:12 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
13/05/2022 14:04 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
13/05/2022 17:29 UTC Because of trouble accessing the premises this takes longer than expected.
ETR pushed back
13/05/2022 17:38 UTC Because of trouble accessing the premises this takes longer than expected. ETR pushed back
14/05/2022 10:25 UTC Partial poweroutage at the facility is affecting our network equipment. Issue has been reported by the facility and is awaiting repair.
15/05/2022 11:37 UTC Still waiting for electrical fault to be repair in the facility.
16/05/2022 09:16 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: STOCKHOLM

Ticket Number: INC2032994
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STOCKHOLM
Occured: 13/05/2022 06:38 UTC
Estimated Time of Repair: 13/05/2022 13:00 UTC
Service(s) Restored: 13/05/2022 11:25 UTC

Details:
13/05/2022 07:21 UTC We currently have an outage, troubleshooting is ongoing.
13/05/2022 08:46 UTC A field technician ordered to site for troubleshooting. ETA 2 hours
13/05/2022 09:11 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
13/05/2022 11:29 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: MALMÖ

Ticket Number: INC2032974
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: MALMÖ
Occured: 13/05/2022 05:50 UTC
Estimated Time of Repair: 13/05/2022 09:00 UTC
Service(s) Restored: 13/05/2022 07:30 UTC

Details:
13/05/2022 05:59 UTC We currently have an outage, troubleshooting is ongoing.
13/05/2022 08:46 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ESKILSTUNA

Ticket Number: INC2032973
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA
Occured: 13/05/2022 05:22 UTC
Estimated Time of Repair: 13/05/2022 11:00 UTC
Service(s) Restored: 13/05/2022 11:30 UTC

Details:
13/05/2022 05:36 UTC We currently have an outage, troubleshooting is ongoing.
13/05/2022 09:31 UTC A field technician ordered to site for troubleshooting. ETA 2 hours
13/05/2022 11:40 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ÅRJÄNG

Ticket Number: INC2032966
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÅRJÄNG
Occured: 12/05/2022 22:01 UTC
Estimated Time of Repair: 13/05/2022 06:00 UTC
Service(s) Restored: 13/05/2022 02:50 UTC

Details:
13/05/2022 01:34 UTC We currently have an outage, troubleshooting is ongoing.
13/05/2022 03:01 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Thursday 12th May 2022

IP-Only Fibernät Automatiskt uppdatering: HUARÖD/HÖRBY

Ticket Number: INC2032804
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HUARÖD/HÖRBY
Occured: 12/05/2022 09:30 UTC
Estimated Time of Repair: 15/05/2022 19:00 UTC
Service(s) Restored: 15/05/2022 16:12 UTC

Details:
12/05/2022 09:38 UTC We currently have an outage, troubleshooting is ongoing.
12/05/2022 09:47 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
12/05/2022 14:47 UTC Repair work is ongoing.
12/05/2022 18:55 UTC Field technician has confirmed a cable cut in our subproviders cable. We are working with subprovider to restore the cable.
13/05/2022 13:40 UTC Subprovider has found a cable cut is caused by road construction work. An attempt at a temporary fix will be attempted tomorrow.
14/05/2022 11:44 UTC Work is ongoing but technicians have had to dig up ducts at several locations to remedy issues for a possible temporary solution.
14/05/2022 15:22 UTC Repair work is ongoing.
ETR updated according to our sub-provider technician update.
15/05/2022 11:24 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.

Repair work is ongoing by field technician.
15/05/2022 16:36 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
15/05/2022 19:12 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: STOCKHOLM

Ticket Number: INC2032777
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STOCKHOLM
Occured: 12/05/2022 07:58 UTC
Estimated Time of Repair: 12/05/2022 12:00 UTC
Service(s) Restored: 12/05/2022 08:09 UTC

Details:
12/05/2022 08:04 UTC We currently have an outage, troubleshooting is ongoing.
12/05/2022 08:09 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.