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Past Incidents

Monday 15th August 2022

IP-Only Fibernät Automatiskt uppdatering: STENHAMRA

Ticket Number: INC2051007
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: STENHAMRA
Occured: 15/08/2022 06:11 UTC
Estimated Time of Repair: 15/08/2022 10:00 UTC
Service(s) Restored:

Details:
15/08/2022 06:33 UTC We currently have an outage, troubleshooting is ongoing.
15/08/2022 06:50 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.

IP-Only Fibernät Automatiskt uppdatering: BLEKINGE

Ticket Number: INC2050986
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: BLEKINGE
Occured: 15/08/2022 04:32 UTC
Estimated Time of Repair: 15/08/2022 08:00 UTC
Service(s) Restored: 15/08/2022 05:44 UTC

Details:
15/08/2022 04:46 UTC We currently have an outage, troubleshooting is ongoing.
15/08/2022 05:13 UTC Ticket number has been updated to: INC2050986
15/08/2022 05:50 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: BLEKINGE

Ticket Number: INC2050897
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: BLEKINGE
Occured: 15/08/2022 04:32 UTC
Estimated Time of Repair: 15/08/2022 08:00 UTC
Service(s) Restored:

Details:
15/08/2022 04:46 UTC We currently have an outage, troubleshooting is ongoing.

IP-Only Fibernät Automatiskt uppdatering: GOTLAND - HEMSE

Ticket Number: INC2050979
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: GOTLAND – HEMSE
Occured: 15/08/2022 02:25 UTC
Estimated Time of Repair: 15/08/2022 06:00 UTC
Service(s) Restored: 15/08/2022 03:00 UTC

Details:
15/08/2022 02:36 UTC We currently have an outage, troubleshooting is ongoing.
15/08/2022 03:11 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Sunday 14th August 2022

IP-Only Fibernät Automatiskt uppdatering: ÅKERSBERGA

Ticket Number: INC2050953
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÅKERSBERGA
Occured: 14/08/2022 20:12 UTC
Estimated Time of Repair: 15/08/2022 10:00 UTC
Service(s) Restored: 15/08/2022 05:00 UTC

Details:
14/08/2022 20:37 UTC We currently have an outage, troubleshooting is ongoing.
15/08/2022 05:52 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ÅKERSBERGA

Ticket Number: INC2050943
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÅKERSBERGA
Occured: 14/08/2022 13:52 UTC
Estimated Time of Repair: 14/08/2022 18:00 UTC
Service(s) Restored: 14/08/2022 16:06 UTC

Details:
14/08/2022 14:32 UTC We currently have an outage, troubleshooting is ongoing.
14/08/2022 14:42 UTC A field technician ordered to site for troubleshooting.
14/08/2022 14:46 UTC Cable fault detected. Technicians are working on remedying the issue.
14/08/2022 16:06 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

Saturday 13th August 2022

IP-Only Fibernät Automatiskt uppdatering: ESKILSTUNA - STORA SUNDBY

Ticket Number: INC2050908
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA – STORA SUNDBY
Occured: 13/08/2022 18:26 UTC
Estimated Time of Repair: 13/08/2022 20:20 UTC
Service(s) Restored: 13/08/2022 20:20 UTC

Details:
13/08/2022 19:54 UTC We currently have an outage, troubleshooting is ongoing.
13/08/2022 20:22 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.
13/08/2022 20:39 UTC Closing ticket.

Friday 12th August 2022

IP-Only Fibernät Automatiskt uppdatering: STENINGEHÖJDEN

Ticket Number: INC2050727
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STENINGEHÖJDEN
Occured: 12/08/2022 05:48 UTC
Estimated Time of Repair: 12/08/2022 11:00 UTC
Service(s) Restored: 12/08/2022 09:57 UTC

Details:
12/08/2022 07:20 UTC We currently have an outage, troubleshooting is ongoing.
12/08/2022 07:30 UTC A field technician ordered to site for troubleshooting.
12/08/2022 09:57 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: TROSA

Ticket Number: INC2050705
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: TROSA
Occured: 12/08/2022 06:05 UTC
Estimated Time of Repair: 12/08/2022 10:00 UTC
Service(s) Restored: 12/08/2022 10:02 UTC

Details:
12/08/2022 06:24 UTC We currently have an outage, troubleshooting is ongoing.
12/08/2022 06:36 UTC A field technician ordered to site for troubleshooting.
12/08/2022 11:04 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Airfiber Driftstörning Airfiber

Vi har just nu ett större avbrott på luftfibret i Hudiksvall, tekniker är skickad till platsen för felsökning.

Thursday 11th August 2022

IP-Only Fibernät Automatiskt uppdatering: MUNKFLOHÖGEN

Ticket Number: INC2050523
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: MUNKFLOHÖGEN
Occured: 11/08/2022 07:10 UTC
Estimated Time of Repair: 11/08/2022 11:00 UTC
Service(s) Restored: 11/08/2022 09:00 UTC

Details:
11/08/2022 07:49 UTC We currently have an outage, troubleshooting is ongoing.
11/08/2022 08:10 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
11/08/2022 09:11 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: KNUTBY

Ticket Number: INC2050466
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: KNUTBY
Occured: 11/08/2022 02:12 UTC
Estimated Time of Repair: 11/08/2022 18:00 UTC
Service(s) Restored: 11/08/2022 17:22 UTC

Details:
11/08/2022 02:35 UTC We currently have an outage, troubleshooting is ongoing.
11/08/2022 04:49 UTC Suspected cable fault. Troubleshooting is ongoing.
11/08/2022 07:46 UTC Troubleshooting is ongoing.
11/08/2022 14:08 UTC A lightning strike have hit our site and the power is out affecting our equipment. Power supplier informed and have dispatched a technician to continue troubleshooting.
11/08/2022 17:54 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Wednesday 10th August 2022

IP-Only Fibernät Automatiskt uppdatering: ÅKERSBERGA

Ticket Number: INC2050252
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÅKERSBERGA
Occured: 10/08/2022 08:11 UTC
Estimated Time of Repair: 10/08/2022 16:00 UTC
Service(s) Restored: 10/08/2022 11:00 UTC

Details:
10/08/2022 09:07 UTC We currently have an outage, troubleshooting is ongoing.
10/08/2022 09:20 UTC A field technician ordered to site for troubleshooting.
10/08/2022 11:35 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: TRELLEBORG

Ticket Number: INC2050189
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: TRELLEBORG
Occured: 10/08/2022 05:19 UTC
Estimated Time of Repair: 10/08/2022 09:00 UTC
Service(s) Restored: 10/08/2022 06:31 UTC

Details:
10/08/2022 05:36 UTC We currently have an outage, troubleshooting is ongoing.
10/08/2022 05:38 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
10/08/2022 06:31 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: HEDESUNDA

Ticket Number: INC2050183
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HEDESUNDA
Occured: 10/08/2022 02:00 UTC
Estimated Time of Repair: 10/08/2022 10:00 UTC
Service(s) Restored: 10/08/2022 06:11 UTC

Details:
10/08/2022 04:00 UTC Node is still down after subproviders planned work. Troubleshooting is ongoing with subprovider.
10/08/2022 06:21 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
10/08/2022 06:29 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Tuesday 9th August 2022

IP-Only Fibernät Automatiskt uppdatering: KUNGSGÅRDEN

Ticket Number: INC2050167
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: KUNGSGÅRDEN
Occured: 09/08/2022 21:26 UTC
Estimated Time of Repair: 10/08/2022 17:00 UTC
Service(s) Restored: 10/08/2022 11:02 UTC

Details:
09/08/2022 21:48 UTC We currently have an outage, troubleshooting is ongoing.
09/08/2022 21:52 UTC Technician will be dispatched in the morning for troubleshooting on site.
10/08/2022 09:23 UTC A field technician ordered to site for troubleshooting.
10/08/2022 11:30 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: VILHELMINA

Ticket Number: INC2050160
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: VILHELMINA
Occured: 09/08/2022 19:30 UTC
Estimated Time of Repair: 10/08/2022 16:00 UTC
Service(s) Restored: 10/08/2022 16:00 UTC

Details:
09/08/2022 19:43 UTC We currently have an outage, troubleshooting is ongoing.
09/08/2022 21:19 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.
09/08/2022 21:46 UTC Closing outage.
10/08/2022 01:34 UTC Troubleshooting is ongoing.
10/08/2022 06:17 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
10/08/2022 22:37 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: EDSBRO

Ticket Number: INC2050160
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: EDSBRO
Occured: 11/08/2022 07:01 UTC
Estimated Time of Repair: 11/08/2022 11:00 UTC
Service(s) Restored: 11/08/2022 08:15 UTC

Details:
11/08/2022 07:03 UTC We currently have an outage, troubleshooting is ongoing.
11/08/2022 08:14 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.