Past Incidents

Ärendenummer: INC000005598643
Affärsområde: DATAKOMMUNIKATION
Status: AVSLUTAD
Typ av fel: AVBROTT
Område: TIERP
Inträffade: 2020-04-03 11:19
Tjänster återställda: 2020-04-03 12:08

Detaljer:
2020-04-03 12:05 Vi har för närvarande en driftstörning, felsökning pågår.
2020-04-03 13:02 Driftstörning avhjälpt och tjänster återställda men orsaken är inte känd. Tjänsterna övervakas och felsökning fortsätter för att hitta orsaken till incidenten.

Timezone: CEST
Incident start: 2020-04-03 00:02
Incident description: Network disturbance
Current estimated time of repair/resolution(ETR):

Affected Users: Private segment
Affected Services: Several Service
Affected geographical area: Norrköping

Symptom: Outage
Cause of disturbance:
Current progress report:
2020-04-03 00:02 – Alarms raised, troubleshooting ongoing.
2020-04-03 00:25 – Cause of disturbance identified, technicians are working on a fix.
Current ETR: 2020-04-03 06:00 CEST.
2020-04-03 03:55 – Disturbance has been resolved. All services restored.

Timezone: CEST
Incident start: 2020-04-02 23:18
Incident description: Power outage
Current estimated time of repair/resolution(ETR): 2020-04-03 21:00

Affected Users: Private segment
Affected Services: Several Service
Affected geographical area: Sparreholm

Symptom: Outage
Cause of disturbance: Power outage
Current progress report:
2020-04-02 23:18 – Alarms raised, troubleshooting ongoing.
2020-04-02 23:25 – Local power grid provider confirms outage in the area.
2020-04-03 08:50 – Power provider is working on the issue, still no ETR.
2020-04-03 10:50 – Power provider is still working on the issue, ETR 21:00.
2020-04-03 13:30 – We have sent a technician to the site, ETA 3h.

Timezone: CEST
Incident start: 2020-04-02 22:48
Incident description: Power outage
Current estimated time of repair/resolution(ETR):

Affected Users: Private
Affected Services: Several Service
Affected geographical area: Gusum

Symptom: Outage
Cause of disturbance: Power outage
Current progress report:
2020-04-02 22:48 – Alarms raised, troubleshooting ongoing.
2020-04-02 22:50 – Local power grid provider confirms outage in the area.
2020-04-03 00:53 – Power grid provider confirms outage is over. All services restored.

Timezone: CET
Incident start: 2020-04-02 22:17
Incident description: Power outage
Current estimated time of repair/resolution(ETR):

Affected Users: Private
Affected Services: Several Service
Affected geographical area: Söderköping

Symptom: Outage
Cause of disturbance: Power outage
Current progress report:
2020-04-02 22:17 – Alarms raised, troubleshooting ongoing.
2020-04-02 22:20 – Local power provider confirms power outage in area.
2020-04-03 00:48 – Power grid provider confirms outage is over. All services restored.

Timezone: CET
Incident start: 2020-04-02 20:15
Incident description: Outage
Current estimated time of repair/resolution(ETR): 2020-04-03 14:00

Affected Users: Private segment.
Affected Services: All services.
Affected geographical area: Katrineholm (64196, 64197, 64162, 64193,
64196, 64197, 64162, 64193)

Symptom: Outage
Cause of disturbance: Local power grid supplier has confirmed a power outage in the area.
Current progress report:
2020-04-02 20:15 – Alarm raised, troubleshooting is ongoing
2020-04-03 08:30 – Power provider is working on resolving the outage. ETR 12:00.
2020-04-03 08:30 – Power provider is working on resolving the outage. ETR 12:00.
2020-04-03 12:15 – New ETR 14:00. Power provider still working on the power outage.
2020-04-03 13:20 – Power provider is still working on the power outage.
2020-04-03 14:23 – Power provider has postponed the ETR to 2020-04-04 14:00
2020-04-03 14:47 – Power provider has postponed the ETR to 2020-04-03 16:00
2020-04-03 15:20 – Power outage confirmed resolved by power provider. All services restored.

Timezone: CET
Incident start: 2020-04-02 20:15
Incident description: Outage
Current estimated time of repair/resolution(ETR): 2020-04-03 17:00

Affected Users: Private segment.
Affected Services: All services.
Affected geographical area: Norrköping

Symptom: Outage
Cause of disturbance: Suspected poweroutage
Current progress report:
2020-04-02 20:15 – Alarm raised, troubleshooting is ongoing
2020-04-03 08:30 – Local power provider confirmed power outage, no ETR yet.
2020-04-03 10:45 – Power provider is still working to resolve the issue, no ETR yet.
2020-04-03 12:15 – Power provider still working on the power outage, no ETR yet.
2020-04-03 13:20 – Power provider is still working on the power outage, no ETR yet.
2020-04-03 14:20 – New Estimated time of resolution: 17:00
2020-04-03 15:25 – The power has been restored and all services are back online.

Timezone: CEST
Incident start: 2020-04-02 18:30
Incident description: Outage
Current estimated time of repair/resolution(ETR): 2020-04-03 17:00

Affected Users: Enterprise- and private segment.
Affected Services: Several services.
Affected geographical area: Bro

Symptom: Outage
Cause of disturbance: Local power grid provider has an outage in the area.
Current progress report:
2020-04-02 18:30 – Alarms raised, troubleshooting ongoing.
2020-04-02 18:44 – Local power grid supplier has confirmed a power outage in the area. No estimated time of resolution at the moment.
2020-04-03 05:00 – Disturbance may present itself as intermittent outages. Power provider confirms ETR 2020-04-03 10:00 CEST.
2020-04-03 08:30 – Power provider are still working on the issue. ETR remains 10:00.
2020-04-03 09:20 – New ETR from Power provider. ETR 15:00.
2020-04-03 10:40 – Power provider is still working on the issue, ETR is still 15:00.
2020-04-03 12:15 – Power provider still working on resolving the outage, ETR 15:00.
2020-04-03 13:20 – New ETR from Power Provider 17:00, they are still working on the power outage.

Timezone: CET
Incident start: 2020-04-02 18:04
Incident description: Suspected local power outage.
Current estimated time of repair/resolution(ETR): To be determined.

Affected Users: Private segment
Affected Services: Internet
Affected geographical area: Trosa

Symptom: Outage
Cause of disturbance: Suspected local power outage.
Current progress report:
Troubleshooting is ongoing.
2020-04-02 20:37 – Power restored, all services restored.

Timezone: CET
Incident start: 2020-04-02 12:00
Incident description: Suspected fibre cut
Current estimated time of repair/resolution(ETR): To be determined.

Affected Users: Private segment
Affected Services: To be determined.
Affected geographical area: Gotland

Symptom: Input errors
Cause of disturbance: Under investigation
Current progress report: Troubleshooting is ongoing.
2020-04-02 21:00 – Our technical-field sub-contractors were unable to keep the agreed upon ETR/SLA, however we have engaged and escalated and now have personnel en route to the faulty on-site location in question.
2020-04-02 22:05 – Field technician has arrived on site and will begin troubleshooting.
2020-04-02 22:10 – The field technician will need to take down the service to commence troubleshooting.
2020-04-02 23:05 – Fault resolved, services restored. Monitoring will continue during the night.

Timezone: CET
Incident start: 2020-04-02 12:00
Incident description: Suspected fibre cut
Current estimated time of repair/resolution(ETR): To be determined.

Affected Users: Private segment
Affected Services: To be determined.
Affected geographical area: Gotland

Symptom: Input errors
Cause of disturbance: Under investigation
Current progress report: Troubleshooting is ongoing.

Timezone: CET
Incident start: 2020-04-01 12:33
Incident description: Network disturbance
Current estimated time of repair/resolution(ETR): 2020-04-02 17:00

Affected Users: Private segment.
Affected Services: Several services.
Affected geographical area: Leksand

Symptom: Input Errors
Cause of disturbance: Under investigation
Current progress report:
2020-04-02 09:30 – There is currently a disturbance which is causing alot of errors. We have been troubleshooting the issue and ordered spare parts. A technician is scheduled and the current ETR is 17:00.
2020-03-02 12:30 – Technician onsite, troubleshooting ongoing.
2020-04-02 14:40 – All services are restored.

Ärendenummer: INC000005597994
Affärsområde: DATAKOMMUNIKATION
Status: AVSLUTAD
Typ av fel: AVBROTT
Område: CENTRAL
Inträffade: 2020-03-31 00:05
Tjänster återställda: 2020-04-01 05:30

Detaljer:
2020-03-31 00:46 Vi har för närvarande en driftstörning, felsökning pågår.
2020-03-31 00:50 Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2020-03-31 01:12 Kabelfel lokaliserat. Tekniker arbetar med att avhjälpa felet. Avvaktar vidare uppdateringar från underleverantör.
2020-03-31 05:41 Reparationsarbetet fortsätter.
2020-03-31 07:25 Reparationsarbetet för kabelfelet hos vår underleverantör fortsätter.
2020-03-31 08:03 Reparationsarbetet fortsätter, klartid är fortsatt 12:00.
2020-03-31 08:33 Reparationsarbetet fortsätter, klartid är fortsatt 12:00.
2020-03-31 09:06 Reparationsarbetet hos vår underleverantör fortsätter, klartid är nu framflyttad till 16:00 – då ytterligare avspärrningar och tillstånd behövdes på plats.
2020-03-31 09:33 Reparationsarbetet fortsätter, klartid är 16:00.
2020-03-31 10:00 Reparationsarbetet fortsätter, klartid är 16:00.
2020-03-31 10:29 Reparationsarbetet fortsätter.
2020-03-31 11:02 Reparationsarbetet fortsätter.
2020-03-31 11:35 Reparationsarbetet fortsätter.
2020-03-31 12:00 Reparationsarbetet fortsätter, klartid är fortsatt satt till 16:00.
2020-03-31 12:41 Reparationsarbetet fortsätter.
2020-03-31 13:07 Reparationsarbetet fortsätter.
2020-03-31 13:41 Reparationsarbetet fortsätter.
2020-03-31 14:07 Reparationsarbetet fortsätter.
2020-03-31 15:02 Reparationsarbetet fortsätter utan komplikationer, klartid är fortsatt 16:00.
2020-03-31 16:13 Reparationsarbetet fortsätter.
2020-03-31 18:02 Reparationsarbetet fortsätter.
2020-03-31 18:28 Underleverantören har skarvat klart men tjänsterna är fortfarande nere. Felsökning pågår med underleverantören.
2020-03-31 20:21 Eskalerat hos underleverantören.
2020-04-01 01:30 Nya tekniker har anlänt till site för att hjälpa till med den fortsatta felsökningen.
2020-04-01 04:19 Tjänster återställda. Inväntar bekräftelse från underleverantör att felet är avhjälpt för att klarskriva.
2020-04-01 06:02 Då arbetet inte är helt klart än kan störningar ske. Inväntar bekräftelse att jobbet är slutfört.
2020-04-01 08:46 Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades. Upplever ni fortfarande några problem så kontakta IP-Only Servicedesk.

Driftstopp: Ett grävarbete har skadat 2 st fiberkablar och dessa måste nu akut klippas och blåsas om. Den första kabeln kommer att bytas idag med start kl 12:00. Arbetet beräknas pågå fram till kl 20:00. Den andra kabeln kommer att bytas på onsdag med start kl 07:00. Arbetet med den andra kabeln beräknas pågå fram till kl 20:00 på onsdag kväll.

De adresser som berörs av detta arbete är enligt nedan:

Alfred Jensens Väg 1-5 Andvägen 1-16 Axvägen 1-3 Blåsippsvägen 1-14 Brantens Väg 1-8 Finkvägen 40 Flädervägen 2-14 Frörensarvägen 1-12 Gästgivarvägen 1-18 Hagtornsvägen 1-12 Hallstaåsvägen 1-37 Havrevägen 2-16 Hjortronvägen 5-11 Hudiksvägen 10-73 Humlegatan 5-23 Hyggesvägen 1-5 Kornvägen 1-19 Lars Hamréns Väg 2-12 Lingonvägen 3-40 Ljungvägen 1-15 Movägen 29 Måsvägen 1-14 Norra Industrivägen 2-13 Nyponvägen 1-14 Rosenvägen 1-24 Rågvägen 2-14 Skördevägen 2-3 Svanvägen 1-6 Tjärnvägen 8-12 Tärnvägen 1-16 Ullsättersvägen 2-32 Ullvägen 5-6 Violvägen 1-24 Vitsippsvägen 1-16

Vi beklagar de eventuella olägenheter detta driftstopp medför er.

Vi har upptäckt att vi har tappat kontakt med vår utrustning i Delsbo som tillhandahåller Airfiber. Felsökning pågår..

Uppdatering 3 minuter senare: Vi har nu kontakt med utrustningen. En åtgärdsplan för att förhindra liknande avbrott skall vidtas.

Timezone: CEST
Incident start: 2020-03-30 06:00
Incident description: Network disturbance
Current estimated time of repair/resolution(ETR):

Affected Users: Enterprise segment.
Affected Services: Several services.
Affected geographical area: VÄSTRA FRÖLUNDA

Symptom: Outage
Cause of disturbance: Sub providers planned work.
Current progress report:
2020-03-30 06:00 – Incident opened after planned work. Our sub providers job is done but we still have all circuits down. We have opened a ticket with them for this and are awaiting their investigation into what went wrong during the work. No ETR.
2020-03-30 08:00 – Our sub-provider is still troubleshooting the affected circuits after previous planned work took place, no ETR given.
2020-03-30 09:00 – Our sub-provider has found a fault causing component within their network after previous planned work took place, no ETR given.
2020-03-30 10:55 – Our sub-provider has now solved the fault component within their network post planned work. All services are now restored.

Timezone: CEST
Incident start: 2020-03-30 04:41
Incident description: Network disturbance
Current estimated time of repair/resolution(ETR):

Affected Users: Enterprise segment
Affected Services: Several services.
Affected geographical area: Härnösand

Symptom: Outage.
Cause of disturbance: Under investigation
Current progress report:
2020-03-30 04:41 Alarms raised troubleshooting ongoing.
2020-03-30 05:10 – Sub provider has an ongoing network disturbance. Troubleshooting ongoing.
2020-03-30 05:27 – All alarms cleared, services restored. Checking with sub provider for rot-cause and solution.
2020-03-30 05:45 – Sub providers network disturbance is not over and they are still investigating and restoring things on their end. They cannot guarantee that our circuits will remain up. We will update a soon as we get anything new from them.
2020-03-30 15:13 – Sub provider is currently investigating and sporadic service interruptions may occur.
2020-03-30 15:36 – Additional services added, sub provider is still performing measurments to try and locate the fault location.
2020-03-30 20:13 – Supplier remedied its network disturbance.