Past Incidents

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2376341
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Östersund

Occured: 2025-03-26 11:10 CET/CEST
Service(s) restored: 2025-03-26 16:23 CET/CEST

History:
2025-03-26 16:23 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-03-26 14:01 – A field technician ordered to site for troubleshooting. ETA 4 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 4 timmar
2025-03-26 11:36 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2376245
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Sexdrega

Occured: 2025-03-26 08:56 CET/CEST
Service(s) restored: 2025-03-26 10:34 CET/CEST

History:
2025-03-26 11:08 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-03-26 09:18 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2376197
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Älvsjö

Occured: 2025-03-26 08:02 CET/CEST
Service(s) restored: 2025-03-26 23:09 CET/CEST

History:
2025-03-26 23:09 – All services are restored.
2025-03-26 08:18 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2376189
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Rimbo

Occured: 2025-03-26 07:46 CET/CEST
Service(s) restored: 2025-03-26 22:37 CET/CEST

History:
2025-03-26 08:00 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2376164
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Eskilstuna

Occured: 2025-03-26 00:09 CET/CEST
Service(s) restored: 2025-03-26 10:20 CET/CEST

History:
2025-03-26 13:38 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-03-26 03:10 – We currently have an outage, troubleshooting is ongoing.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2376152
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Solna

Occured: 2025-03-26 00:09 CET/CEST
Service(s) restored: 2025-03-26 00:40 CET/CEST

History:
2025-03-26 01:30 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-03-26 00:20 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Ticket number: INC2375890
Location: Trollhättan
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2025-03-25 10:17 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2025-03-27 12:00 CET/CEST

Last update(s):
2025-03-25 18:37 – A hardware fault detected. Replacement unit has been ordered. // Hårdvarufel lokaliserat. Ersättningsutrustning beställd.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2375712
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Vagnhärad

Occured: 2025-03-24 20:38 CET/CEST
Service(s) restored: 2025-03-25 15:27 CET/CEST

History:
2025-03-25 16:08 – Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2025-03-25 14:22 – A field technician dispatched to continue troubleshooting. // Fälttekniker skickad för att fortsätta felsökningen.
2025-03-24 22:09 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2375703
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Eskilstuna

Occured: 2025-03-24 19:27 CET/CEST
Service(s) restored: 2025-03-25 15:29 CET/CEST

History:
2025-03-25 08:30 – Subprovider is about to start cable repair. // Underleverantör ska påbörja kabelreparation.
2025-03-25 00:11 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2025-03-24 21:30 – A technician will be dispatched for troubleshooting tomorrow. // Tekniker kommer att skickas för felsökning imorgon.
2025-03-24 21:28 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2375606
Location: Kvibille
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2025-03-24 11:40 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2025-03-25 07:26 CET/CEST

Last update(s):
2025-03-25 06:26 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-03-24 16:20 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2375243
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Alnarp

Occured: 2025-03-24 07:05 CET/CEST
Service(s) restored: 2025-03-24 07:57 CET/CEST

History:
2025-03-24 07:06 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2375229
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Eskilstuna – Borsökna

Occured: 2025-03-24 06:47 CET/CEST
Service(s) restored: 2025-03-24 07:56 CET/CEST

History:
2025-03-24 06:56 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2375086
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Borås

Occured: 2025-03-22 11:21 CET/CEST
Service(s) restored: 2025-03-22 20:00 CET/CEST

History:
2025-03-22 20:00 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2025-03-22 17:52 – Cable fault detected. Technicians are working on remedying the issue. // Kabelfel lokaliserat. Tekniker arbetar med att avhjälpa felet.
2025-03-22 12:54 – A field technician dispatched to continue troubleshooting. // Fälttekniker skickad för att fortsätta felsökningen.
2025-03-22 11:26 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2375085
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2025-03-22 11:17 CET/CEST
Service(s) restored: 2025-03-24 13:22 CET/CEST

History:
2025-03-24 08:55 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2375067
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Horndal

Occured: 2025-03-22 07:05 CET/CEST
Service(s) restored: 2025-03-22 10:14 CET/CEST

History:
2025-03-22 11:38 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-03-22 08:33 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2025-03-22 08:11 – A field technician dispatched to continue troubleshooting. ETA 4 hours // Fälttekniker skickad för att fortsätta felsökningen. Beräknad ankomsttid: 4 timmar
2025-03-22 07:44 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2375060
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Göteborg

Occured: 2025-03-22 01:31 CET/CEST
Service(s) restored: 2025-03-22 10:24 CET/CEST

History:
2025-03-22 10:32 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-03-22 06:49 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-03-22 06:39 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2375059
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Skövde

Occured: 2025-03-22 02:23 CET/CEST
Service(s) restored: 2025-03-22 21:20 CET/CEST

History:

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2375019
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2025-03-21 14:42 CET/CEST
Service(s) restored: 2025-03-21 14:42 CET/CEST

History:
2025-03-21 17:14 – We currently have an outage, troubleshooting is ongoing.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2374958
Fault type: Power work
Description: Multiple customer affecting fault
Location: Skogås

Occured: 2025-03-21 12:05 CET/CEST
Service(s) restored: 2025-03-21 17:11 CET/CEST

History:
2025-03-21 17:11 – All services are restored.
2025-03-21 14:57 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
2025-03-21 14:51 – We currently have an outage, troubleshooting is ongoing.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2374851
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Kungsbacka

Occured: 2025-03-21 09:50 CET/CEST
Service(s) restored: 2025-03-21 15:26 CET/CEST

History:
2025-03-21 10:34 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2025-03-21 10:30 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.