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Past Incidents

Friday 16th April 2021

IP-Only Fibernät Automatiskt uppdatering: BRO

Ticket Number: INC1000402
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: BRO
Occured: 16/04/2021 02:50 UTC
Estimated Time of Repair: 16/04/2021 08:00 UTC
Service(s) Restored:

Details:
16/04/2021 03:23 UTC We currently have an outage, troubleshooting is ongoing.

Thursday 15th April 2021

IP-Only Fibernät Automatiskt uppdatering: SPÅNGA

Ticket Number: INC1000387
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SPÅNGA
Occured: 15/04/2021 14:46 UTC
Estimated Time of Repair: 15/04/2021 23:00 UTC
Service(s) Restored: 15/04/2021 22:55 UTC

Details:
15/04/2021 15:05 UTC We currently have an outage, troubleshooting is ongoing.
15/04/2021 19:38 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.
15/04/2021 21:36 UTC We currently have an outage, troubleshooting is ongoing.
15/04/2021 21:37 UTC A field technician dispatched to continue troubleshooting. ETA 4 hours
15/04/2021 23:03 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: NORRAHAMMAR

Ticket Number: INC1000384
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: NORRAHAMMAR
Occured: 15/04/2021 12:35 UTC
Estimated Time of Repair: 15/04/2021 17:00 UTC
Service(s) Restored: 15/04/2021 15:40 UTC

Details:
15/04/2021 13:44 UTC We currently have an outage, troubleshooting is ongoing.
15/04/2021 15:47 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ÅKERSBERGA - SOLHAGA

Ticket Number: INC1000330
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: ÅKERSBERGA – SOLHAGA
Occured: 15/04/2021 07:45 UTC
Estimated Time of Repair: 15/04/2021 11:15 UTC
Service(s) Restored:

Details:
15/04/2021 07:58 UTC We currently have an outage, troubleshooting is ongoing.
15/04/2021 09:21 UTC Suspected power fault. Troubleshooting is ongoing.
15/04/2021 11:10 UTC The hardware has been replaced on site with new equipment.
15/04/2021 11:10 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: SOLNA

Ticket Number: INC1000329
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: SOLNA
Occured: 15/04/2021 07:06 UTC
Estimated Time of Repair: 15/04/2021 11:00 UTC
Service(s) Restored:

Details:
15/04/2021 07:46 UTC We currently have an outage, troubleshooting is ongoing.
15/04/2021 09:27 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ESKILSTUNA

Ticket Number: INC1000328
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA
Occured: 15/04/2021 07:03 UTC
Estimated Time of Repair: 15/04/2021 11:00 UTC
Service(s) Restored: 15/04/2021 10:42 UTC

Details:
15/04/2021 07:13 UTC We currently have an outage, troubleshooting is ongoing.
15/04/2021 07:55 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
15/04/2021 08:22 UTC Technician en route to hardware, suspected poweroutage, awaiting more information as it becomes available. No ETR.
15/04/2021 08:49 UTC Our field technician has confirmed that the outage is due to a planned power outage by the property owners. No ETR.
15/04/2021 10:43 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: ÅKERSBERGA - CENTRUM

Ticket Number: INC1000327
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: ÅKERSBERGA – CENTRUM
Occured: 15/04/2021 07:00 UTC
Estimated Time of Repair: 15/04/2021 11:00 UTC
Service(s) Restored:

Details:
15/04/2021 07:06 UTC We currently have an outage, troubleshooting is ongoing.
15/04/2021 07:29 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
15/04/2021 11:14 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ÅKERSBERGA

Ticket Number: INC1000327
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: ÅKERSBERGA
Occured: 15/04/2021 07:00 UTC
Estimated Time of Repair: 15/04/2021 11:00 UTC
Service(s) Restored:

Details:
15/04/2021 07:06 UTC We currently have an outage, troubleshooting is ongoing.
15/04/2021 07:29 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.

IP-Only Fibernät Automatiskt uppdatering: HÄLLEVADSHOLM

Ticket Number: INC1000324
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HÄLLEVADSHOLM
Occured: 15/04/2021 05:01 UTC
Estimated Time of Repair: 15/04/2021 07:00 UTC
Service(s) Restored: 15/04/2021 05:37 UTC

Details:
15/04/2021 05:21 UTC We currently have an outage, planned poweroutage from the netowner.
15/04/2021 06:30 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Wednesday 14th April 2021

IP-Only Fibernät Automatiskt uppdatering: ÅKERSBERGA

Ticket Number: INC1000320
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: ÅKERSBERGA
Occured: 14/04/2021 07:00 UTC
Estimated Time of Repair: 14/04/2021 11:00 UTC
Service(s) Restored:

Details:
14/04/2021 07:30 UTC We currently have an outage, troubleshooting is ongoing.
14/04/2021 07:50 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
14/04/2021 09:12 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: TÄBY

Ticket Number: INC1000319
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: TÄBY
Occured: 14/04/2021 06:56 UTC
Estimated Time of Repair: 14/04/2021 11:00 UTC
Service(s) Restored: 14/04/2021 07:29 UTC

Details:
14/04/2021 07:14 UTC We currently have an outage, troubleshooting is ongoing.
14/04/2021 07:29 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: VALLENTUNA

Ticket Number: INC1000318
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: VALLENTUNA
Occured: 14/04/2021 06:03 UTC
Estimated Time of Repair: 14/04/2021 07:38 UTC
Service(s) Restored:

Details:
14/04/2021 06:15 UTC We currently have an outage, troubleshooting is ongoing.
14/04/2021 06:40 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
14/04/2021 07:52 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Tuesday 13th April 2021

IP-Only Fibernät Automatiskt uppdatering: KARLSKRONA

Ticket Number: INC1000312
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: KARLSKRONA
Occured: 13/04/2021 16:20 UTC
Estimated Time of Repair: 16/04/2021 11:00 UTC
Service(s) Restored:

Details:
13/04/2021 16:20 UTC We currently have an outage, troubleshooting is ongoing.
13/04/2021 16:37 UTC A field technician dispatched to continue troubleshooting. ETA 4 hours
13/04/2021 19:28 UTC Suspected cable fault. Troubleshooting is ongoing.
14/04/2021 08:54 UTC Cable fault detected. Technicians are working on remedying the issue.
ETR moved forward.
14/04/2021 12:03 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
14/04/2021 18:18 UTC Excavation to acquire access to damaged cable has begun, but has been put on hold until tomorrow.
15/04/2021 09:26 UTC Technician has begun splicing the fiber.
15/04/2021 14:44 UTC Repair work is ongoing.
15/04/2021 18:57 UTC Part of cable splice completed and a large majority of affected services have been restored.
The remaining splice work will be done tomorrow.

Monday 12th April 2021

IP-Only Fibernät Automatiskt uppdatering: ESKILSTUNA

Ticket Number: INC1000260
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA
Occured: 12/04/2021 09:14 UTC
Estimated Time of Repair: 12/04/2021 14:45 UTC
Service(s) Restored: 12/04/2021 14:45 UTC

Details:
12/04/2021 10:10 UTC We currently have an outage, troubleshooting is ongoing.
12/04/2021 11:53 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
12/04/2021 14:45 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: HYLTEBRUK

Ticket Number: INC1000253
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HYLTEBRUK
Occured: 12/04/2021 08:04 UTC
Estimated Time of Repair: 12/04/2021 12:00 UTC
Service(s) Restored: 12/04/2021 10:00 UTC

Details:
12/04/2021 08:05 UTC We currently have an outage, troubleshooting is ongoing.
12/04/2021 08:09 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
12/04/2021 10:12 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: VAGNHÄRAD

Ticket Number: INC1000251
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: VAGNHÄRAD
Occured: 12/04/2021 06:09 UTC
Estimated Time of Repair: 12/04/2021 14:00 UTC
Service(s) Restored: 12/04/2021 11:45 UTC

Details:
12/04/2021 06:17 UTC We currently have an outage, troubleshooting is ongoing.
12/04/2021 07:23 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
12/04/2021 10:09 UTC Troubleshooting is ongoing.
12/04/2021 11:55 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: OSLO, NORWAY

Ticket Number: 000000001051846
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: OSLO, NORWAY
Occured: 11/04/2021 22:00 UTC
Estimated Time of Repair: 12/04/2021 04:00 UTC
Service(s) Restored: 12/04/2021 04:00 UTC

Details:
11/04/2021 23:00 UTC We currently have an outage. It is an unannounced planned work from a subprovider.
12/04/2021 03:52 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Sunday 11th April 2021

IP-Only Fibernät Automatiskt uppdatering: STOCKHOLM

Ticket Number: 000000001051781
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STOCKHOLM
Occured: 11/04/2021 03:16 UTC
Estimated Time of Repair: 11/04/2021 09:00 UTC
Service(s) Restored: 11/04/2021 08:58 UTC

Details:
11/04/2021 03:49 UTC We currently have an outage, troubleshooting is ongoing.
11/04/2021 03:54 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
11/04/2021 07:02 UTC A hardware fault detected. Technician on the way to pick up replacement equipment.
11/04/2021 07:33 UTC Awaiting delivery of replacement equipment and parts.
11/04/2021 08:25 UTC Technician initiates work to replace hardware.
11/04/2021 08:59 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

Saturday 10th April 2021

No incidents reported