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Past Incidents

Sunday 5th April 2020

No incidents reported

Saturday 4th April 2020

IP-Only Fibernät Automatiskt uppdatering: TIERP

Ärendenummer: INC000005598739
Affärsområde: DATAKOMMUNIKATION
Status: AVSLUTAD
Typ av fel: AVBROTT
Område: TIERP
Inträffade: 2020-04-04 07:54
Tjänster återställda: 2020-04-04 11:48

Detaljer:
2020-04-04 07:56 Vi har för närvarande en driftstörning, felsökning pågår. Förbindelser kan upplevas som flappande.
2020-04-04 08:24 Problemet identifierat till att vara packet loss, felanmält till underleverantören och skickat tekniker för omstart samt tvätt.
2020-04-04 10:28 Väntar fortfarande på tekniker. Beräknad att anlända vid 12:00.
2020-04-04 11:48 Driftstörning avhjälpt och tjänster återställda. Upplever ni fortfarande några problem så kontakta IP-Only Servicedesk.

Friday 3rd April 2020

IP-Only Fibernät Automatiskt uppdatering: Network disturbance Upplands-Väsby

Timezone: CET
Incident start: 2020-04-03 16:31
Incident description: Outage
Current estimated time of repair/resolution(ETR): To be determined.

Affected Users: Private & Enterprise segment
Affected Services: Several services
Affected geographical area: Upplands-Väsby

Symptom: Outage
Cause of disturbance: Under investigation.
Current progress report:
2020-04-03 16:32 – Alarm raised, troubleshooting is ongoing
2020-04-03 16:40 – Working on estimation, seems to be wavelenghts between Järfälla and Stockholm. Very high number of customers affected.
2020-04-03 17:10 – Suspected root cause found, Alarms clearing, monitoring in progress.
2020-04-03 17:15 – Disturbance over, all services restored.

IP-Only Fibernät Automatiskt uppdatering: TIERP

Ärendenummer: INC000005598643
Affärsområde: DATAKOMMUNIKATION
Status: AVSLUTAD
Typ av fel: AVBROTT
Område: TIERP
Inträffade: 2020-04-03 11:19
Tjänster återställda: 2020-04-03 12:08

Detaljer:
2020-04-03 12:05 Vi har för närvarande en driftstörning, felsökning pågår.
2020-04-03 13:02 Driftstörning avhjälpt och tjänster återställda men orsaken är inte känd. Tjänsterna övervakas och felsökning fortsätter för att hitta orsaken till incidenten.

IP-Only Fibernät Automatiskt uppdatering: Network disturbance Norrköping

Timezone: CEST
Incident start: 2020-04-03 00:02
Incident description: Network disturbance
Current estimated time of repair/resolution(ETR):

Affected Users: Private segment
Affected Services: Several Service
Affected geographical area: Norrköping

Symptom: Outage
Cause of disturbance:
Current progress report:
2020-04-03 00:02 – Alarms raised, troubleshooting ongoing.
2020-04-03 00:25 – Cause of disturbance identified, technicians are working on a fix.
Current ETR: 2020-04-03 06:00 CEST.
2020-04-03 03:55 – Disturbance has been resolved. All services restored.

IP-Only Fibernät Automatiskt uppdatering: Network disturbance Sparreholm

Timezone: CEST
Incident start: 2020-04-02 23:18
Incident description: Power outage
Current estimated time of repair/resolution(ETR): 2020-04-03 21:00

Affected Users: Private segment
Affected Services: Several Service
Affected geographical area: Sparreholm

Symptom: Outage
Cause of disturbance: Power outage
Current progress report:
2020-04-02 23:18 – Alarms raised, troubleshooting ongoing.
2020-04-02 23:25 – Local power grid provider confirms outage in the area.
2020-04-03 08:50 – Power provider is working on the issue, still no ETR.
2020-04-03 10:50 – Power provider is still working on the issue, ETR 21:00.
2020-04-03 13:30 – We have sent a technician to the site, ETA 3h.

IP-Only Fibernät Automatiskt uppdatering: Network disturbance Gusum

Timezone: CEST
Incident start: 2020-04-02 22:48
Incident description: Power outage
Current estimated time of repair/resolution(ETR):

Affected Users: Private
Affected Services: Several Service
Affected geographical area: Gusum

Symptom: Outage
Cause of disturbance: Power outage
Current progress report:
2020-04-02 22:48 – Alarms raised, troubleshooting ongoing.
2020-04-02 22:50 – Local power grid provider confirms outage in the area.
2020-04-03 00:53 – Power grid provider confirms outage is over. All services restored.

IP-Only Fibernät Automatiskt uppdatering: Network disturbance Söderköping

Timezone: CET
Incident start: 2020-04-02 22:17
Incident description: Power outage
Current estimated time of repair/resolution(ETR):

Affected Users: Private
Affected Services: Several Service
Affected geographical area: Söderköping

Symptom: Outage
Cause of disturbance: Power outage
Current progress report:
2020-04-02 22:17 – Alarms raised, troubleshooting ongoing.
2020-04-02 22:20 – Local power provider confirms power outage in area.
2020-04-03 00:48 – Power grid provider confirms outage is over. All services restored.

Thursday 2nd April 2020

IP-Only Fibernät Automatiskt uppdatering: Network Disturbance Odensvi

Timezone: CET
Incident start: 2020-04-02 20:55
Incident description: Local power outage.
Current estimated time of repair/resolution(ETR): To be determined.

Affected Users: Private segment
Affected Services: Internet
Affected geographical area: Odensvi

Symptom: Outage
Cause of disturbance: Local power outage.
Current progress report: Troubleshooting is ongoing.
2020-04-03 08:45 – Power provider is working on restoring the power. No ETR.
2020-04-03 10:50 – Power provider is working on restoring the power. No ETR.
2020-04-03 12:15 – Power provider now has a technician onsite toubleshooting, no ETR yet.
2020-04-03 13:30 – A technician from the power provider is troubleshooting onsite. No ETR.

IP-Only Fibernät Automatiskt uppdatering: Network Disturbance in Katrineholm

Timezone: CET
Incident start: 2020-04-02 20:15
Incident description: Outage
Current estimated time of repair/resolution(ETR): 2020-04-03 14:00

Affected Users: Private segment.
Affected Services: All services.
Affected geographical area: Katrineholm (64196, 64197, 64162, 64193,
64196, 64197, 64162, 64193)

Symptom: Outage
Cause of disturbance: Local power grid supplier has confirmed a power outage in the area.
Current progress report:
2020-04-02 20:15 – Alarm raised, troubleshooting is ongoing
2020-04-03 08:30 – Power provider is working on resolving the outage. ETR 12:00.
2020-04-03 08:30 – Power provider is working on resolving the outage. ETR 12:00.
2020-04-03 12:15 – New ETR 14:00. Power provider still working on the power outage.
2020-04-03 13:20 – Power provider is still working on the power outage.
2020-04-03 14:23 – Power provider has postponed the ETR to 2020-04-04 14:00
2020-04-03 14:47 – Power provider has postponed the ETR to 2020-04-03 16:00
2020-04-03 15:20 – Power outage confirmed resolved by power provider. All services restored.

IP-Only Fibernät Automatiskt uppdatering: Network disturbance Norrköping

Timezone: CET
Incident start: 2020-04-02 20:15
Incident description: Outage
Current estimated time of repair/resolution(ETR): 2020-04-03 17:00

Affected Users: Private segment.
Affected Services: All services.
Affected geographical area: Norrköping

Symptom: Outage
Cause of disturbance: Suspected poweroutage
Current progress report:
2020-04-02 20:15 – Alarm raised, troubleshooting is ongoing
2020-04-03 08:30 – Local power provider confirmed power outage, no ETR yet.
2020-04-03 10:45 – Power provider is still working to resolve the issue, no ETR yet.
2020-04-03 12:15 – Power provider still working on the power outage, no ETR yet.
2020-04-03 13:20 – Power provider is still working on the power outage, no ETR yet.
2020-04-03 14:20 – New Estimated time of resolution: 17:00
2020-04-03 15:25 – The power has been restored and all services are back online.

IP-Only Fibernät Automatiskt uppdatering: Network Disturbance in Bro

Timezone: CEST
Incident start: 2020-04-02 18:30
Incident description: Outage
Current estimated time of repair/resolution(ETR): 2020-04-03 17:00

Affected Users: Enterprise- and private segment.
Affected Services: Several services.
Affected geographical area: Bro

Symptom: Outage
Cause of disturbance: Local power grid provider has an outage in the area.
Current progress report:
2020-04-02 18:30 – Alarms raised, troubleshooting ongoing.
2020-04-02 18:44 – Local power grid supplier has confirmed a power outage in the area. No estimated time of resolution at the moment.
2020-04-03 05:00 – Disturbance may present itself as intermittent outages. Power provider confirms ETR 2020-04-03 10:00 CEST.
2020-04-03 08:30 – Power provider are still working on the issue. ETR remains 10:00.
2020-04-03 09:20 – New ETR from Power provider. ETR 15:00.
2020-04-03 10:40 – Power provider is still working on the issue, ETR is still 15:00.
2020-04-03 12:15 – Power provider still working on resolving the outage, ETR 15:00.
2020-04-03 13:20 – New ETR from Power Provider 17:00, they are still working on the power outage.

IP-Only Fibernät Automatiskt uppdatering: Network Disturbance Trosa

Timezone: CET
Incident start: 2020-04-02 18:04
Incident description: Suspected local power outage.
Current estimated time of repair/resolution(ETR): To be determined.

Affected Users: Private segment
Affected Services: Internet
Affected geographical area: Trosa

Symptom: Outage
Cause of disturbance: Suspected local power outage.
Current progress report:
Troubleshooting is ongoing.
2020-04-02 20:37 – Power restored, all services restored.

IP-Only Fibernät Automatiskt uppdatering: Network Disturbance Gotland

Timezone: CET
Incident start: 2020-04-02 12:00
Incident description: Suspected fibre cut
Current estimated time of repair/resolution(ETR): To be determined.

Affected Users: Private segment
Affected Services: To be determined.
Affected geographical area: Gotland

Symptom: Input errors
Cause of disturbance: Under investigation
Current progress report: Troubleshooting is ongoing.
2020-04-02 21:00 – Our technical-field sub-contractors were unable to keep the agreed upon ETR/SLA, however we have engaged and escalated and now have personnel en route to the faulty on-site location in question.
2020-04-02 22:05 – Field technician has arrived on site and will begin troubleshooting.
2020-04-02 22:10 – The field technician will need to take down the service to commence troubleshooting.
2020-04-02 23:05 – Fault resolved, services restored. Monitoring will continue during the night.

IP-Only Fibernät Automatiskt uppdatering: Network Disturbance Gotland.

Timezone: CET
Incident start: 2020-04-02 12:00
Incident description: Suspected fibre cut
Current estimated time of repair/resolution(ETR): To be determined.

Affected Users: Private segment
Affected Services: To be determined.
Affected geographical area: Gotland

Symptom: Input errors
Cause of disturbance: Under investigation
Current progress report: Troubleshooting is ongoing.

IP-Only Fibernät Automatiskt uppdatering: Network disturbance in Leksand

Timezone: CET
Incident start: 2020-04-01 12:33
Incident description: Network disturbance
Current estimated time of repair/resolution(ETR): 2020-04-02 17:00

Affected Users: Private segment.
Affected Services: Several services.
Affected geographical area: Leksand

Symptom: Input Errors
Cause of disturbance: Under investigation
Current progress report:
2020-04-02 09:30 – There is currently a disturbance which is causing alot of errors. We have been troubleshooting the issue and ordered spare parts. A technician is scheduled and the current ETR is 17:00.
2020-03-02 12:30 – Technician onsite, troubleshooting ongoing.
2020-04-02 14:40 – All services are restored.

Wednesday 1st April 2020

IP-Only Fibernät Automatiskt uppdatering: Network disturbance in Vingåker

Timezone: CET
Incident start: 2020-04-01 10:01
Incident description: Network disturbance
Current estimated time of repair/resolution(ETR): 2020-04-01 15:00

Affected Users: Private segment.
Affected Services: Several services.
Affected geographical area: Vingåker

Symptom: Outage
Cause of disturbance: Power outage
Current progress report:
2020-04-01 10:01 – Alarm raised, troubleshooting is ongoing.
2020-04-01 13:30 – Power is restored, all services are restored.

Tuesday 31st March 2020

IP-Only Fibernät Automatiskt uppdatering: Network disturbance in Ornö & Nämdö

Timezone: CET
Incident start: 2020-03-31 11:32
Incident description: Network disturbance
Current estimated time of repair/resolution(ETR):

Affected Users: Enterprise and Private segment.
Affected Services: Several services.
Affected geographical area: Ornö & Nämdö

Symptom: Outage
Cause of disturbance: Under investigation
Current progress report:
2020-03-31 11:32 – Alarm raised, troubleshooting is ongoing.
2020-03-31 13:15 – Troubleshooting is still ongoing.
2020-03-31 13:47 – Technicians have localized the damaged fiber cable and restoration process will begin shortly.
2020-03-31 14:10 – The technicians have found that one of the major fiber cables to our Sätra Data center has been damaged by a drill. Currently waiting for the excavation equipment to arrive.
2020-03-31 15:06 – Repairs will begin shortly.
2020-03-31 16:15 – One cable is completely cut and the other is partly damaged. Added more services which may be at risk due to them being on the partly damaged cable. Splicing is in progress.
2020-03-31 17:07 – The partly damaged cable has been cut for repair. Splicing continues.
2020-03-31 19:13 – All services restored and all alarms are cleared. Waiting for confirmation from technicians that splicing is complete.
2020-03-31 20:04 – Technicians have confirmed that they are finished and no further interruptions are expected.

IP-Only Fibernät Automatiskt uppdatering: CENTRAL

Ärendenummer: INC000005597994
Affärsområde: DATAKOMMUNIKATION
Status: AVSLUTAD
Typ av fel: AVBROTT
Område: CENTRAL
Inträffade: 2020-03-31 00:05
Tjänster återställda: 2020-04-01 05:30

Detaljer:
2020-03-31 00:46 Vi har för närvarande en driftstörning, felsökning pågår.
2020-03-31 00:50 Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2020-03-31 01:12 Kabelfel lokaliserat. Tekniker arbetar med att avhjälpa felet. Avvaktar vidare uppdateringar från underleverantör.
2020-03-31 05:41 Reparationsarbetet fortsätter.
2020-03-31 07:25 Reparationsarbetet för kabelfelet hos vår underleverantör fortsätter.
2020-03-31 08:03 Reparationsarbetet fortsätter, klartid är fortsatt 12:00.
2020-03-31 08:33 Reparationsarbetet fortsätter, klartid är fortsatt 12:00.
2020-03-31 09:06 Reparationsarbetet hos vår underleverantör fortsätter, klartid är nu framflyttad till 16:00 – då ytterligare avspärrningar och tillstånd behövdes på plats.
2020-03-31 09:33 Reparationsarbetet fortsätter, klartid är 16:00.
2020-03-31 10:00 Reparationsarbetet fortsätter, klartid är 16:00.
2020-03-31 10:29 Reparationsarbetet fortsätter.
2020-03-31 11:02 Reparationsarbetet fortsätter.
2020-03-31 11:35 Reparationsarbetet fortsätter.
2020-03-31 12:00 Reparationsarbetet fortsätter, klartid är fortsatt satt till 16:00.
2020-03-31 12:41 Reparationsarbetet fortsätter.
2020-03-31 13:07 Reparationsarbetet fortsätter.
2020-03-31 13:41 Reparationsarbetet fortsätter.
2020-03-31 14:07 Reparationsarbetet fortsätter.
2020-03-31 15:02 Reparationsarbetet fortsätter utan komplikationer, klartid är fortsatt 16:00.
2020-03-31 16:13 Reparationsarbetet fortsätter.
2020-03-31 18:02 Reparationsarbetet fortsätter.
2020-03-31 18:28 Underleverantören har skarvat klart men tjänsterna är fortfarande nere. Felsökning pågår med underleverantören.
2020-03-31 20:21 Eskalerat hos underleverantören.
2020-04-01 01:30 Nya tekniker har anlänt till site för att hjälpa till med den fortsatta felsökningen.
2020-04-01 04:19 Tjänster återställda. Inväntar bekräftelse från underleverantör att felet är avhjälpt för att klarskriva.
2020-04-01 06:02 Då arbetet inte är helt klart än kan störningar ske. Inväntar bekräftelse att jobbet är slutfört.
2020-04-01 08:46 Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades. Upplever ni fortfarande några problem så kontakta IP-Only Servicedesk.

Monday 30th March 2020

IP-Only Fibernät Automatiskt uppdatering: Network disturbance in Lysåker, Norge

Timezone: CET
Incident start: 2020-03-30 12:48
Incident description: Network disturbance
Current estimated time of repair/resolution(ETR): 2020-03-30 18:00

Affected Users: Enterprise segment.
Affected Services: Several services.
Affected geographical area: Lysåker, Norge

Symptom: Outage
Cause of disturbance: Under investigation
Current progress report:
2020-03-30 12:48 – Alarm raised, troubleshooting is ongoing.
2020-03-30 14:15 – Technician has been dispatched. ETR 18:00
2020-03-30 15:30 – Technician is en route.
2020-03-30 17:35 – Confirmed fiber cut / damaged fiber. Technician is working on the fiber.
2020-03-30 17:55 – Technician reports fibercut has been repaired. All services are restored.

Fiberstaden Driftstörning Sanna - Fiberstaden

Driftstopp: Ett grävarbete har skadat 2 st fiberkablar och dessa måste nu akut klippas och blåsas om. Den första kabeln kommer att bytas idag med start kl 12:00. Arbetet beräknas pågå fram till kl 20:00. Den andra kabeln kommer att bytas på onsdag med start kl 07:00. Arbetet med den andra kabeln beräknas pågå fram till kl 20:00 på onsdag kväll.

De adresser som berörs av detta arbete är enligt nedan:

Alfred Jensens Väg 1-5 Andvägen 1-16 Axvägen 1-3 Blåsippsvägen 1-14 Brantens Väg 1-8 Finkvägen 40 Flädervägen 2-14 Frörensarvägen 1-12 Gästgivarvägen 1-18 Hagtornsvägen 1-12 Hallstaåsvägen 1-37 Havrevägen 2-16 Hjortronvägen 5-11 Hudiksvägen 10-73 Humlegatan 5-23 Hyggesvägen 1-5 Kornvägen 1-19 Lars Hamréns Väg 2-12 Lingonvägen 3-40 Ljungvägen 1-15 Movägen 29 Måsvägen 1-14 Norra Industrivägen 2-13 Nyponvägen 1-14 Rosenvägen 1-24 Rågvägen 2-14 Skördevägen 2-3 Svanvägen 1-6 Tjärnvägen 8-12 Tärnvägen 1-16 Ullsättersvägen 2-32 Ullvägen 5-6 Violvägen 1-24 Vitsippsvägen 1-16

Vi beklagar de eventuella olägenheter detta driftstopp medför er.

Airfiber Avbrott i Delsbo

Vi har upptäckt att vi har tappat kontakt med vår utrustning i Delsbo som tillhandahåller Airfiber. Felsökning pågår..

Uppdatering 3 minuter senare: Vi har nu kontakt med utrustningen. En åtgärdsplan för att förhindra liknande avbrott skall vidtas.

IP-Only Fibernät Automatiskt uppdatering: Network disturbance in Gothenburg

Timezone: CEST
Incident start: 2020-03-30 06:00
Incident description: Network disturbance
Current estimated time of repair/resolution(ETR):

Affected Users: Enterprise segment.
Affected Services: Several services.
Affected geographical area: VÄSTRA FRÖLUNDA

Symptom: Outage
Cause of disturbance: Sub providers planned work.
Current progress report:
2020-03-30 06:00 – Incident opened after planned work. Our sub providers job is done but we still have all circuits down. We have opened a ticket with them for this and are awaiting their investigation into what went wrong during the work. No ETR.
2020-03-30 08:00 – Our sub-provider is still troubleshooting the affected circuits after previous planned work took place, no ETR given.
2020-03-30 09:00 – Our sub-provider has found a fault causing component within their network after previous planned work took place, no ETR given.
2020-03-30 10:55 – Our sub-provider has now solved the fault component within their network post planned work. All services are now restored.

IP-Only Fibernät Automatiskt uppdatering: Network disturbance in Härnösand

Timezone: CEST
Incident start: 2020-03-30 04:41
Incident description: Network disturbance
Current estimated time of repair/resolution(ETR):

Affected Users: Enterprise segment
Affected Services: Several services.
Affected geographical area: Härnösand

Symptom: Outage.
Cause of disturbance: Under investigation
Current progress report:
2020-03-30 04:41 Alarms raised troubleshooting ongoing.
2020-03-30 05:10 – Sub provider has an ongoing network disturbance. Troubleshooting ongoing.
2020-03-30 05:27 – All alarms cleared, services restored. Checking with sub provider for rot-cause and solution.
2020-03-30 05:45 – Sub providers network disturbance is not over and they are still investigating and restoring things on their end. They cannot guarantee that our circuits will remain up. We will update a soon as we get anything new from them.
2020-03-30 15:13 – Sub provider is currently investigating and sporadic service interruptions may occur.
2020-03-30 15:36 – Additional services added, sub provider is still performing measurments to try and locate the fault location.
2020-03-30 20:13 – Supplier remedied its network disturbance.