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Past Incidents

Tuesday 26th October 2021

IP-Only Fibernät Automatiskt uppdatering: KATTHAMMARSVIK

Ticket Number: INC1002815
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: KATTHAMMARSVIK
Occured: 26/10/2021 08:03 UTC
Estimated Time of Repair: 26/10/2021 13:30 UTC
Service(s) Restored:

Details:
26/10/2021 08:32 UTC We currently have an outage, troubleshooting is ongoing.
26/10/2021 08:55 UTC The device is part of a planned work.

IP-Only Fibernät Automatiskt uppdatering: BANDHAGEN

Ticket Number: INC1002814
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: BANDHAGEN
Occured: 26/10/2021 06:51 UTC
Estimated Time of Repair: 26/10/2021 09:30 UTC
Service(s) Restored: 26/10/2021 07:42 UTC

Details:
26/10/2021 07:07 UTC We currently have an outage, troubleshooting is ongoing.
26/10/2021 07:20 UTC It is a planned work by a subcontractor. Disturbances can come and go. Scheduled completion time 11:30
26/10/2021 07:54 UTC Outage is resolved and services are restored after the planned work done by subcontractor was completed. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: KALMAR

Ticket Number: INC1002811
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: KALMAR
Occured: 26/10/2021 01:15 UTC
Estimated Time of Repair: 26/10/2021 11:00 UTC
Service(s) Restored: 26/10/2021 04:24 UTC

Details:
26/10/2021 01:54 UTC We currently have an outage, troubleshooting is ongoing.
26/10/2021 04:34 UTC Outage has been remedied without active technician intervention. No more outages expected.

Monday 25th October 2021

IP-Only Fibernät Automatiskt uppdatering: LIDEN

Ticket Number: INC1002808
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: LIDEN
Occured: 25/10/2021 11:42 UTC
Estimated Time of Repair: 26/10/2021 15:00 UTC
Service(s) Restored:

Details:
25/10/2021 11:54 UTC We currently have an outage, troubleshooting is ongoing.
25/10/2021 12:04 UTC A field technician ordered to site for troubleshooting.
25/10/2021 16:59 UTC Field technician is on site, troubleshooting continues.
25/10/2021 19:17 UTC Cable fault detected. Repair work will continue tomorrow because of the current working conditions in the area.
26/10/2021 06:12 UTC A field technician ordered to site for troubleshooting.

IP-Only Fibernät Automatiskt uppdatering: VAGNHÄRAD

Ticket Number: INC1002805
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: VAGNHÄRAD
Occured: 25/10/2021 08:43 UTC
Estimated Time of Repair: 25/10/2021 21:30 UTC
Service(s) Restored: 25/10/2021 23:50 UTC

Details:
25/10/2021 08:52 UTC We currently have an outage, troubleshooting is ongoing.
25/10/2021 10:09 UTC A field technician ordered to site for troubleshooting.
25/10/2021 15:11 UTC A cable fault detected in our sub provider’s network. Sub provider is working on repairing the broken cable.
25/10/2021 19:47 UTC Splice work is ongoing. The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
25/10/2021 23:51 UTC Splicing complete and work has been declared as done. No further disruptions on services expected.

IP-Only Fibernät Automatiskt uppdatering: VALLENTUNA

Ticket Number: INC1002803
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: VALLENTUNA
Occured: 25/10/2021 07:04 UTC
Estimated Time of Repair: 25/10/2021 13:00 UTC
Service(s) Restored: 25/10/2021 07:33 UTC

Details:
25/10/2021 07:12 UTC We currently have an outage, troubleshooting is ongoing.
25/10/2021 07:47 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: LINKÖPING

Ticket Number: INC1002802
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: LINKÖPING
Occured: 25/10/2021 04:00 UTC
Estimated Time of Repair: 25/10/2021 07:00 UTC
Service(s) Restored: 25/10/2021 05:30 UTC

Details:
25/10/2021 05:24 UTC We currently have an outage, due to planned work activities, troubleshooting is ongoing.
25/10/2021 05:30 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

Sunday 24th October 2021

IP-Only Fibernät Automatiskt uppdatering: GÖTEBORG

Ticket Number: INC1002800
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: GÖTEBORG
Occured: 24/10/2021 20:58 UTC
Estimated Time of Repair: 26/10/2021 10:00 UTC
Service(s) Restored: 25/10/2021 10:10 UTC

Details:
24/10/2021 21:12 UTC We currently have an outage, troubleshooting is ongoing.
25/10/2021 00:26 UTC The cause of the disturbance is not yet identified. Estimated time of repair is pushed back and troubleshooting is still ongoing.
25/10/2021 05:41 UTC Still trying to reach facility contacts for access to our equipment.
25/10/2021 05:58 UTC A field technician dispatched to continue troubleshooting.
25/10/2021 07:48 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider. ETR updated.
25/10/2021 10:11 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ÖRBY

Ticket Number: INC1002799
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÖRBY
Occured: 24/10/2021 04:45 UTC
Estimated Time of Repair: 24/10/2021 08:00 UTC
Service(s) Restored: 24/10/2021 04:58 UTC

Details:
24/10/2021 04:50 UTC We currently have an outage, due to local power outage.
24/10/2021 06:22 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Saturday 23rd October 2021

IP-Only Fibernät Automatiskt uppdatering: JÄRFÄLLA

Ticket Number: INC1002797
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: JÄRFÄLLA
Occured: 23/10/2021 10:43 UTC
Estimated Time of Repair: 23/10/2021 15:00 UTC
Service(s) Restored: 23/10/2021 13:20 UTC

Details:
23/10/2021 12:26 UTC We currently have an outage, troubleshooting is ongoing.
23/10/2021 12:50 UTC A field technician ordered to site for troubleshooting. ETA 30 minutes

Meanwhile we have done a soft restart of a line card. Monitoring until further notice.
23/10/2021 13:21 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Friday 22nd October 2021

IP-Only Fibernät Automatiskt uppdatering: INDAL

Ticket Number: INC1002793
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: INDAL
Occured: 22/10/2021 07:49 UTC
Estimated Time of Repair: 25/10/2021 19:00 UTC
Service(s) Restored: 23/10/2021 19:00 UTC

Details:
22/10/2021 15:17 UTC We currently have an outage, troubleshooting is ongoing.
22/10/2021 15:20 UTC Cable fault detected. Work will continue on monday.
25/10/2021 12:44 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Thursday 21st October 2021

IP-Only Fibernät Automatiskt uppdatering: ÅKERSBERGA

Ticket Number: INC1002780
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÅKERSBERGA
Occured: 21/10/2021 09:50 UTC
Estimated Time of Repair: 21/10/2021 13:00 UTC
Service(s) Restored: 21/10/2021 11:00 UTC

Details:
21/10/2021 09:52 UTC A damaged cable has been discovered. Unfortunately the whole cable will have to be cut to repair the fault. All services will experience downtime during the repair.
21/10/2021 11:00 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: BÅLSTA-JÄRFÄLLA

Ticket Number: INC1002778
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: BÅLSTA-JÄRFÄLLA
Occured: 21/10/2021 07:42 UTC
Estimated Time of Repair: 21/10/2021 16:00 UTC
Service(s) Restored: 21/10/2021 12:42 UTC

Details:
21/10/2021 08:29 UTC We currently have an outage, troubleshooting is ongoing.
21/10/2021 08:31 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
21/10/2021 10:40 UTC Subprovider has informed us their technician should arrive at the fault location within the hour.
21/10/2021 12:14 UTC Cable fault detected. Technicians are working on remedying the issue.
21/10/2021 13:04 UTC Repair work is ongoing.
21/10/2021 13:14 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
21/10/2021 13:48 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: SIGTUNA

Ticket Number: INC1002777
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SIGTUNA
Occured: 21/10/2021 07:00 UTC
Estimated Time of Repair: 21/10/2021 16:00 UTC
Service(s) Restored: 21/10/2021 12:30 UTC

Details:
21/10/2021 07:20 UTC We currently have an outage, troubleshooting is ongoing.
21/10/2021 07:51 UTC A field technician ordered to site for troubleshooting.
21/10/2021 08:48 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
21/10/2021 09:12 UTC Included additional affected circuits to future updates.
21/10/2021 12:23 UTC Cable fault detected. Technicians are working on remedying the issue.
21/10/2021 12:30 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
21/10/2021 12:59 UTC All services are restored.

Internetport Datacenter Outage

Between 05.00 and 05.50 we had problem with network connection between our datacenter and our core site, due to a planned power maintenance at a connecting site. There will be further investigation to determine what component/errors was reason for the unexpected outage.

Wednesday 20th October 2021

IP-Only Fibernät Automatiskt uppdatering: BRO

Ticket Number: INC1002772
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: BRO
Occured: 20/10/2021 20:08 UTC
Estimated Time of Repair: 21/10/2021 00:00 UTC
Service(s) Restored: 20/10/2021 22:09 UTC

Details:
20/10/2021 20:31 UTC We currently have an outage, due to a local power outage.
21/10/2021 00:53 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: PARIS

Ticket Number: INC1002769
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: PARIS
Occured: 20/10/2021 13:38 UTC
Estimated Time of Repair: 21/10/2021 04:00 UTC
Service(s) Restored: 20/10/2021 23:27 UTC

Details:
20/10/2021 14:21 UTC We currently have an outage, troubleshooting is ongoing.
20/10/2021 14:23 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
20/10/2021 19:25 UTC Cable fault detected in Reichstett. Technicians are working on remedying the issue.
20/10/2021 21:46 UTC Technician has begun splicing the fiber.
21/10/2021 00:23 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: TORSHÄLLA

Ticket Number: INC1002766
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: TORSHÄLLA
Occured: 20/10/2021 07:29 UTC
Estimated Time of Repair: 20/10/2021 12:00 UTC
Service(s) Restored: 20/10/2021 10:50 UTC

Details:
20/10/2021 08:06 UTC We currently have an outage, troubleshooting is ongoing.
20/10/2021 08:44 UTC A field technician ordered to site for troubleshooting.
20/10/2021 10:42 UTC Services are restored. Awaiting confirmation from technician that the outage is solved to close this ticket.
20/10/2021 10:55 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: BANDHAGEN

Ticket Number: INC1002762
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: BANDHAGEN
Occured: 20/10/2021 06:21 UTC
Estimated Time of Repair: 20/10/2021 10:00 UTC
Service(s) Restored: 20/10/2021 09:27 UTC

Details:
20/10/2021 06:50 UTC We currently have an outage, troubleshooting is ongoing.
20/10/2021 06:52 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
20/10/2021 08:37 UTC Powercable has been damaged during ground work/digging. Repairs are estimated to be finished by 12:00 CEST.
20/10/2021 09:34 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.