Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2380987
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Älvsjö
Occured: 2025-04-08 07:26 CET/CEST
Service(s) restored: 2025-04-09 08:39 CET/CEST
History:
2025-04-09 08:42 – Outage is resolved and services are restored after the technician moved our equipment to new power source. Building owner will troubleshoot their original power issues, but will not impact our equipment. // Driftstörning avhjälpt och tjänster återställda efter att tekniker flyttat vår utrustning till nytt strömuttag. Fastighetsägaren kommer att undersöka orsaken bakom strömproblemen i nodrummet, men det ska inte påverka vår utrustning något mer.
2025-04-09 08:31 – Technician on site. Troubleshooting is ongoing. // Tekniker på plats på site. Felsökning fortsätter.
2025-04-08 16:29 – Due to issue with access to site troubleshooting will be postponed until tomorrow.
2025-04-08 11:59 – Troubleshooting is ongoing. // Felsökning fortsätter.
2025-04-08 09:20 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.