Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2381660
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Österbybruk
Occured: 2025-04-09 13:14 CET/CEST
Service(s) restored: 2025-04-10 13:34 CET/CEST
History:
2025-04-10 13:37 – RFO:
What was the fault?
– Cable damage
What caused the fault?
– Unknown
How was the fault fixed?
– Circuit was rerouted.
Is this a permanent solution?
– Yes
2025-04-10 13:35 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2025-04-10 11:28 – The estimated time of repair is pushed back because the fault was more substantial than initial estimates. // Klartiden är framflyttad då felet var mer omfattande än vad man inledningsvis uppskattade.
2025-04-10 08:44 – A field technician dispatched to continue troubleshooting. // Fälttekniker skickad för att fortsätta felsökningen.
2025-04-09 20:31 – Due to issue with access to site continued troubleshooting will be postponed until tomorrow. // På grund av problem med åtkomst till site så kommer fortsatt felsökning att skjutas upp till imorgon.
2025-04-09 19:33 – Cable fault detected. Technicians are working on remedying the issue. // Kabelfel lokaliserat. Tekniker arbetar med att avhjälpa felet.
2025-04-09 15:23 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-04-09 14:24 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.