Tidigare händelser

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2381348
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Västra Sverige

Occured: 2025-04-08 19:37 CET/CEST
Service(s) restored: 2025-04-09 00:22 CET/CEST

History:
2025-04-09 00:28 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2025-04-08 23:33 – Splice work will begin around 00:00
2025-04-08 20:09 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
2025-04-08 19:47 – We currently have an outage, troubleshooting is ongoing.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2381339
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Eskilstuna

Occured: 2025-04-08 16:51 CET/CEST
Service(s) restored: 2025-04-08 19:59 CET/CEST

History:
2025-04-08 19:59 – All services are restored.
2025-04-08 18:24 – We currently have an outage, troubleshooting is ongoing.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2381272
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Norrtälje

Occured: 2025-04-08 15:27 CET/CEST
Service(s) restored: 2025-04-08 20:28 CET/CEST

History:
2025-04-08 20:28 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2025-04-08 19:54 – Technician measured location of potential cable cut. Technician is on his way to locate fault. // Teknikern har mätt ett potentiellt fiberbrott på kabeln och är på väg till platsen.
2025-04-08 16:13 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-04-08 16:04 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2381102
Location: Kungsängen
Description: Multiple customer affecting fault
Fault type: Power work

Occurred: 2025-04-08 10:00 CET/CEST
Estimated Time of Repair: 2025-04-08 13:30 CET/CEST

Status: Troubleshooting in progress
Next update: 2025-04-08 13:39 CET/CEST

Last update(s):
2025-04-08 12:39 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-08 11:08 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2381078
Fault type: Currently unknown
Description: Lost connection to central network element
Location: Norrköping

Occured: 2025-04-08 10:15 CET/CEST
Service(s) restored: 2025-04-08 11:25 CET/CEST

History:
2025-04-08 11:33 – All services are restored. // Alla tjänster är återställda
2025-04-08 10:42 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2380987
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Älvsjö

Occured: 2025-04-08 07:26 CET/CEST
Service(s) restored: 2025-04-09 08:39 CET/CEST

History:
2025-04-09 08:42 – Outage is resolved and services are restored after the technician moved our equipment to new power source. Building owner will troubleshoot their original power issues, but will not impact our equipment. // Driftstörning avhjälpt och tjänster återställda efter att tekniker flyttat vår utrustning till nytt strömuttag. Fastighetsägaren kommer att undersöka orsaken bakom strömproblemen i nodrummet, men det ska inte påverka vår utrustning något mer.
2025-04-09 08:31 – Technician on site. Troubleshooting is ongoing. // Tekniker på plats på site. Felsökning fortsätter.
2025-04-08 16:29 – Due to issue with access to site troubleshooting will be postponed until tomorrow.
2025-04-08 11:59 – Troubleshooting is ongoing. // Felsökning fortsätter.
2025-04-08 09:20 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2380985
Fault type: Power work
Description: Lost connection to central network element
Location: Uppsala

Occured: 2025-04-08 08:00 CET/CEST
Service(s) restored: 2025-04-08 15:57 CET/CEST

History:
2025-04-08 15:59 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-08 10:20 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2025-04-08 09:28 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2380897
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Skövde

Occured: 2025-04-07 22:18 CET/CEST
Service(s) restored: 2025-04-08 08:00 CET/CEST

History:
2025-04-08 08:00 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-07 22:54 – A field technician ordered to site for troubleshooting. ETA 8 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 8 timmar
2025-04-07 22:38 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2380792
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Karlstad

Occured: 2025-04-06 19:07 CET/CEST
Service(s) restored: 2025-04-08 10:44 CET/CEST

History:
2025-04-07 16:58 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-04-07 15:47 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2373546
Location: Höllviken
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2025-03-18 16:07 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2025-04-30 12:00 CET/CEST

Last update(s):
2025-04-04 16:38 – We currently have an disturbance affecting the service quality, packet loss and latency might be experienced. We have requested configuration change in subproviders network to correct the issue. // Vi har för närvarande en driftstörning som påverkar Internettrafik och IP-Transit. Till följd utav denna störning kan även IP-telefoni och drifttjänster påverkas. Vi har beställt en uppgradering för att åtgärda problemet.
2025-03-24 10:04 – We have requested configuration change in subproviders network to correct the issue.
2025-03-18 16:18 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2380754
Fault type: Currently unknown
Description: Lost connection to central network element
Location: Uddevalla

Occured: 2025-04-07 14:41 CET/CEST
Service(s) restored: 2025-04-07 14:55 CET/CEST

History:
2025-04-07 14:59 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-07 14:50 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2380700
Fault type: Currently unknown
Description: Lost connection to central network element
Location: Helsingborg

Occured: 2025-04-07 12:27 CET/CEST
Service(s) restored: 2025-04-07 15:39 CET/CEST

History:
2025-04-07 15:39 – All services are restored.
2025-04-07 13:49 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2380616
Fault type: Currently unknown
Description: Lost connection to central network element
Location: Frösön

Occured: 2025-04-07 09:06 CET/CEST
Service(s) restored: 2025-04-07 13:38 CET/CEST

History:
2025-04-07 13:38 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-07 12:06 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-04-07 11:36 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2380326
Location: Höganäs
Description: Multiple customer affecting fault
Fault type: Faulty HW card

Occurred: 2025-04-07 05:37 CET/CEST
Estimated Time of Repair: To be announced

Status: Replacement parts ordered. Parts expected on-site
Next update: 2025-04-07 23:13 CET/CEST

Last update(s):
2025-04-07 22:13 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-07 16:44 – Awaiting delivery of replacement equipment and parts. // Väntar på leverans av ersättningsutrustning och reservdelar.
2025-04-07 13:20 – A hardware fault detected. Replacement unit has been ordered. // Hårdvarufel lokaliserat. Ersättningsutrustning beställd.
2025-04-07 11:33 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-04-07 11:06 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
2025-04-07 10:08 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-07 06:23 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2380148
Fault type: Faulty network element
Description: Multiple customer affecting fault
Location: Stockholm

Occured: 2025-04-05 10:19 CET/CEST
Service(s) restored: 2025-04-05 10:38 CET/CEST

History:
2025-04-05 10:40 – We just experienced a short outage caused by a network element experiencing a software error. Outage resolved after a remote reboot of affected equipment. // Hade nyss en kort störning orsakad av att en nätverksenhet fick ett mjukvaruproblem och crashade. Störningen löstes med en fjärromstart av den påverkade utrustningen.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2380135
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Boden

Occured: 2025-04-05 04:46 CET/CEST
Service(s) restored: 2025-04-05 06:45 CET/CEST

History:
2025-04-05 06:44 – All services are restored. // Alla tjänster är återställda
2025-04-05 06:34 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2379822
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Kungsängen

Occured: 2025-04-04 07:10 CET/CEST
Service(s) restored: 2025-04-04 07:36 CET/CEST

History:
2025-04-04 09:59 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-04 07:23 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2379798
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Fjärås

Occured: 2025-04-04 04:45 CET/CEST
Service(s) restored: 2025-04-04 14:40 CET/CEST

History:
2025-04-04 06:29 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2379791
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Hemavan

Occured: 2025-04-04 03:10 CET/CEST
Service(s) restored: 2025-04-04 10:50 CET/CEST

History:
2025-04-04 16:45 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-04 04:54 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2379390
Fault type: Power work
Description: Multiple customer affecting fault
Location: Göteborg

Occured: 2025-04-03 09:05 CET/CEST
Service(s) restored: 2025-04-03 11:20 CET/CEST

History:
2025-04-03 10:26 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2025-04-03 09:26 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2379395
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Källby

Occured: 2025-04-03 09:04 CET/CEST
Service(s) restored: 2025-04-03 10:15 CET/CEST

History:
2025-04-03 10:39 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-03 09:34 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2379151
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebrp

Occured: 2025-04-02 14:31 CET/CEST
Service(s) restored: 2025-04-02 14:59 CET/CEST

History:
2025-04-02 15:05 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-02 14:47 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2379134
Fault type: Power work
Description: Multiple customer affecting fault
Location: Limhamn

Occured: 2025-04-02 14:03 CET/CEST
Service(s) restored: 2025-04-02 14:52 CET/CEST

History:
2025-04-02 16:51 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-02 14:27 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2379012
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2025-04-02 10:49 CET/CEST
Service(s) restored: 2025-04-02 11:39 CET/CEST

History:
2025-04-02 11:54 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-02 11:30 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2378912
Location: Oulo
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2025-04-02 08:34 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2025-04-02 13:30 CET/CEST

Last update(s):
2025-04-02 10:27 – We currently have an outage, troubleshooting is ongoing.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2378912
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Oulu

Occured: 2025-04-02 08:34 CET/CEST
Service(s) restored: 2025-04-02 15:10 CET/CEST

History:
2025-04-03 07:27 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-02 10:27 – We currently have an outage, troubleshooting is ongoing.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2378968
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2025-04-02 09:01 CET/CEST
Service(s) restored: 2025-04-02 10:28 CET/CEST

History:
2025-04-02 11:02 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-02 10:20 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2378841
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Kinna/Sätila/Svenljunga

Occured: 2025-04-02 01:19 CET/CEST
Service(s) restored: 2025-04-02 23:24 CET/CEST

History:
2025-04-02 23:24 – Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2025-04-02 22:52 – Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket. As they’re not hands off yet there may be further disruptions, but it’s not expected. // Tjänster återställda. Inväntar bekräftelse från underleverantör att felet är avhjälpt för att klarskriva. Eftersom de inte är helt klara kan det komma fler störningar, men det är inte väntat.
2025-04-02 06:17 – Subprovider has identified a cable break along railway line. They had to abort repair work as trains have started rolling and they no longer have permission to work in the rail area. They will be able to continue work after 2025-04-02 22:00 CEST when they will get permission to go into the rail area again.
2025-04-02 03:58 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2025-04-02 03:04 – A field technician dispatched to continue troubleshooting. ETA 4 hours // Fälttekniker skickad för att fortsätta felsökningen. Beräknad ankomsttid: 4 timmar
2025-04-02 02:38 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.