Tidigare händelser

Wednesday 2nd April 2025

GlobalConnect Automatiskt uppdatering: Väse

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2379283
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Väse

Occured: 2025-04-02 22:59 CET/CEST
Service(s) restored: 2025-04-03 11:03 CET/CEST

History:
2025-04-03 11:08 – Outage is resolved and services are restored after sub provider replaced hardware.
2025-04-02 23:18 – We currently have an outage. Technician has been dispatched to investigate on site.

GlobalConnect Automatiskt uppdatering: Örebrp

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2379151
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebrp

Occured: 2025-04-02 14:31 CET/CEST
Service(s) restored: 2025-04-02 14:59 CET/CEST

History:
2025-04-02 15:05 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-02 14:47 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Limhamn

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2379134
Fault type: Power work
Description: Multiple customer affecting fault
Location: Limhamn

Occured: 2025-04-02 14:03 CET/CEST
Service(s) restored: 2025-04-02 14:52 CET/CEST

History:
2025-04-02 16:51 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-02 14:27 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

GlobalConnect Automatiskt uppdatering: Örebro

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2379012
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2025-04-02 10:49 CET/CEST
Service(s) restored: 2025-04-02 11:39 CET/CEST

History:
2025-04-02 11:54 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-02 11:30 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Oulo

Ticket number: INC2378912
Location: Oulo
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2025-04-02 08:34 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2025-04-02 13:30 CET/CEST

Last update(s):
2025-04-02 10:27 – We currently have an outage, troubleshooting is ongoing.

GlobalConnect Automatiskt uppdatering: Oulu

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2378912
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Oulu

Occured: 2025-04-02 08:34 CET/CEST
Service(s) restored: 2025-04-02 15:10 CET/CEST

History:
2025-04-03 07:27 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-02 10:27 – We currently have an outage, troubleshooting is ongoing.

GlobalConnect Automatiskt uppdatering: Örebro

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2378968
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2025-04-02 09:01 CET/CEST
Service(s) restored: 2025-04-02 10:28 CET/CEST

History:
2025-04-02 11:02 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-02 10:20 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Kinna/Sätila/Svenljunga

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2378841
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Kinna/Sätila/Svenljunga

Occured: 2025-04-02 01:19 CET/CEST
Service(s) restored: 2025-04-02 23:24 CET/CEST

History:
2025-04-02 23:24 – Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2025-04-02 22:52 – Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket. As they’re not hands off yet there may be further disruptions, but it’s not expected. // Tjänster återställda. Inväntar bekräftelse från underleverantör att felet är avhjälpt för att klarskriva. Eftersom de inte är helt klara kan det komma fler störningar, men det är inte väntat.
2025-04-02 06:17 – Subprovider has identified a cable break along railway line. They had to abort repair work as trains have started rolling and they no longer have permission to work in the rail area. They will be able to continue work after 2025-04-02 22:00 CEST when they will get permission to go into the rail area again.
2025-04-02 03:58 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2025-04-02 03:04 – A field technician dispatched to continue troubleshooting. ETA 4 hours // Fälttekniker skickad för att fortsätta felsökningen. Beräknad ankomsttid: 4 timmar
2025-04-02 02:38 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Marieholm

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2378836
Fault type: Maintenance
Description: Multiple customer affecting fault
Location: Marieholm

Occured: 2025-04-02 01:15 CET/CEST
Service(s) restored: 2025-04-02 05:10 CET/CEST

History:
2025-04-02 05:11 – RFO:
What was the fault?
– Subprovider planned work.
What caused the fault?
– Planned work was not properly announced.
How was the fault fixed?
– Planned work concluded as planned.
Is this a permanent solution.
– Yes
2025-04-02 01:53 – We currently have an outage due to an ongoing subprovider maintenance. Affected customers should not have been affected by the planned work but has gone down during the change. The planned work is set to conclude at 2025-04-02 06:00 CEST. The cable is cut so it is not possible to cancel the ongoing work.

Tuesday 1st April 2025

GlobalConnect Automatiskt uppdatering: Hillerstorp/Gnosjö

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2378595
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Hillerstorp/Gnosjö

Occured: 2025-04-01 11:44 CET/CEST
Service(s) restored: 2025-04-02 13:40 CET/CEST

History:
2025-04-02 14:02 – RFO:
What was the fault?
– Cable cut
What caused the fault?
– Third party excavation
How was the fault fixed?
– Cable was excavated and repaired.
Is this a permanent solution?
– No. Permanent solution will be planned for and affected customers will be informed when it takes place.
2025-04-02 13:59 – Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2025-04-01 20:46 – Tech has found the location of the suspected cable damage, but due to the nature of the damage, excavation needed and the darkness, further troubleshooting and fault correction will be postponed until the morning. // Tekniker har funnit platsen för den misstänkta kabelskadan, men på grund av skadans natur, behovet av grävning och skymningens mörker, så kommer fortsatt felsökning och felavrättning behöva vänta tills imorgon.
2025-04-01 19:45 – Technician measured location of potential cable cut. Technician is en route to locate fault. // Teknikern har mätt ett potentiellt fiberbrott på kabeln och är på väg till platsen.
2025-04-01 16:17 – A field technician ordered to site for troubleshooting. ETA 4 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 4 timmar
2025-04-01 13:41 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Norrköping

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2378518
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Norrköping

Occured: 2025-04-01 10:36 CET/CEST
Service(s) restored: 2025-04-01 13:29 CET/CEST

History:
2025-04-01 11:33 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Trollhättan

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2378492
Fault type: Faulty network element
Description: Multiple customer affecting fault
Location: Trollhättan

Occured: 2025-04-01 09:59 CET/CEST
Service(s) restored: 2025-04-04 23:14 CET/CEST

History:
2025-04-04 23:13 – RFO:
What was the fault?
– Hardware fault.
What caused the fault?
– Hardware fault.
How was the fault fixed?
– Hardware replaced.
Is this a permanent solution?
– Yes
2025-04-04 08:28 – Still awaiting delivery of replacement equipment and parts. // Väntar fortfarande på leverans av ersättningsutrustning och reservdelar.
2025-04-01 16:27 – A hardware fault detected. Replacement unit has been ordered. // Hårdvarufel lokaliserat. Ersättningsutrustning beställd.
2025-04-01 11:18 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Sweden

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2378327
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Sweden

Occured: 2025-04-01 02:55 CET/CEST
Service(s) restored: 2025-04-01 08:53 CET/CEST

History:
2025-04-01 10:49 – Our vendor confirms that the outage is resolved and services are restored. // Vår underleverantör bekräftar att driftstörningen är avhjälpt och tjänsterna är återställda.
2025-04-01 10:00 – We currently have an outage affecting LTE circuits. We are troubleshooting with our subprovider. We have indications that services are coming up but are working to verify that everything is ok.
2025-04-01 07:56 – We currently have an outage affecting LTE circuits. We are troubleshooting with our subprovider.
2025-04-01 06:46 – We currently have an outage affecting LTE circuits. We are troubleshooting with our subprovider.

Monday 31st March 2025

GlobalConnect Automatiskt uppdatering: Göteborg

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2378219
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Göteborg

Occured: 2025-03-31 17:38 CET/CEST
Service(s) restored: 2025-04-01 11:43 CET/CEST

History:
2025-04-01 15:09 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2025-04-01 11:01 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-03-31 17:40 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Oskarshamn

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2378206
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Oskarshamn

Occured: 2025-03-31 09:27 CET/CEST
Service(s) restored: 2025-03-31 20:27 CET/CEST

History:
2025-03-31 20:27 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-03-31 17:35 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Stockholm

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2378006
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Stockholm

Occured: 2025-03-31 12:06 CET/CEST
Service(s) restored: 2025-03-31 12:38 CET/CEST

History:
2025-03-31 12:31 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Uppsala

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2377866
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Uppsala

Occured: 2025-03-31 09:04 CET/CEST
Service(s) restored: 2025-03-31 16:06 CET/CEST

History:
2025-03-31 16:05 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-03-31 09:41 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Nyköping

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2377851
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Nyköping

Occured: 2025-03-31 09:00 CET/CEST
Service(s) restored: 2025-03-31 10:22 CET/CEST

History:
2025-03-31 10:50 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-03-31 09:21 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Sunday 30th March 2025

GlobalConnect Automatiskt uppdatering: Vittsjö

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2377663
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Vittsjö

Occured: 2025-03-30 08:42 CET/CEST
Service(s) restored: 2025-03-30 12:31 CET/CEST

History:
2025-03-30 17:50 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-03-30 11:36 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Saturday 29th March 2025

GlobalConnect Automatiskt uppdatering: Trelleborg

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2377564
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Trelleborg

Occured: 2025-03-29 05:41 CET/CEST
Service(s) restored: 2025-03-29 07:03 CET/CEST

History:
2025-03-29 07:03 – All services are restored.
2025-03-29 06:26 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
2025-03-29 06:18 – A field technician ordered to site for troubleshooting.
2025-03-29 06:00 – We currently have an outage, troubleshooting is ongoing.

Friday 28th March 2025

GlobalConnect Automatiskt uppdatering: Hjälteby

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2377543
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Hjälteby

Occured: 2025-03-28 19:41 CET/CEST
Service(s) restored: 2025-03-29 15:53 CET/CEST

History:
2025-03-29 15:52 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2025-03-29 15:20 – Sub provider has begun repairing the fault // Underleverantören har börjat reparera felet
2025-03-28 22:22 – Subprovider informs that repairs will be delayed and will start Saturday morning. // Underleverantören informerar om att reparationer kommer att försenas och kommer att starta på Lördag morgon.
2025-03-28 20:59 – We currently have an outage caused by fiber damaged in subproviders network, subprovider is troubleshooting. // Vi har för närvarande en driftstörning orsakad av kabelskada i vår underleverantörs nätverk. Underleverantör felsöker.

GlobalConnect Automatiskt uppdatering: Uppsala

Ticket number: INC2377407
Location: Uppsala
Description: Multiple customer affecting fault
Fault type: Power issue

Occurred: 2025-03-28 13:38 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2025-03-28 14:48 CET/CEST

Last update(s):
2025-03-28 13:48 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Thursday 27th March 2025

Inga händelser har rapporterats