Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2378836
Fault type: Maintenance
Description: Multiple customer affecting fault
Location: Marieholm
Occured: 2025-04-02 01:15 CET/CEST
Service(s) restored: 2025-04-02 05:10 CET/CEST
History:
2025-04-02 05:11 – RFO:
What was the fault?
– Subprovider planned work.
What caused the fault?
– Planned work was not properly announced.
How was the fault fixed?
– Planned work concluded as planned.
Is this a permanent solution.
– Yes
2025-04-02 01:53 – We currently have an outage due to an ongoing subprovider maintenance. Affected customers should not have been affected by the planned work but has gone down during the change. The planned work is set to conclude at 2025-04-02 06:00 CEST. The cable is cut so it is not possible to cancel the ongoing work.