Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2378492
Fault type: Faulty network element
Description: Multiple customer affecting fault
Location: Trollhättan
Occured: 2025-04-01 09:59 CET/CEST
Service(s) restored: 2025-04-04 23:14 CET/CEST
History:
2025-04-04 23:13 – RFO:
What was the fault?
– Hardware fault.
What caused the fault?
– Hardware fault.
How was the fault fixed?
– Hardware replaced.
Is this a permanent solution?
– Yes
2025-04-04 08:28 – Still awaiting delivery of replacement equipment and parts. // Väntar fortfarande på leverans av ersättningsutrustning och reservdelar.
2025-04-01 16:27 – A hardware fault detected. Replacement unit has been ordered. // Hårdvarufel lokaliserat. Ersättningsutrustning beställd.
2025-04-01 11:18 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.