Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2382436
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Norrtälje
Occured: 2025-04-11 09:49 CET/CEST
Service(s) restored: 2025-04-11 15:47 CET/CEST
History:
2025-04-11 18:29 – RFO:
What was the fault?
– Cable cut.
What caused the fault?
– Third party excavation.
How was the fault fixed?
– Field technician located the fault and repaired the cable.
Is this a permanent solution?
– No, a permanent solution will be planned and announced in the future to affected customers.
2025-04-11 18:26 – Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2025-04-11 11:26 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-04-11 11:23 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.