Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2382768
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Svedala
Occured: 2025-04-13 09:17 CET/CEST
Service(s) restored: 2025-04-15 08:52 CET/CEST
History:
2025-04-15 02:44 – Cable work has completed, while most services have restored, some are still down. Possibly there is damage on another adjacent cable, previously not believed to be affected. Troubleshooting will continue in the morning.
2025-04-14 11:30 – Troubleshooting is ongoing. // Felsökning fortsätter.
2025-04-13 20:29 – Field technician has measured a cable fault, but was unable to find any signs at the measured fault location. Due to darkness further troubleshooting will continue in the morning, when technician will go out and make more precise measurements closer to the fault location.
2025-04-13 16:19 – Suspected cable fault. Troubleshooting is ongoing. // Felet misstänks bero på ett kabelfel. Felsökning pågår.
2025-04-13 11:35 – A field technician ordered to site for troubleshooting.
2025-04-13 11:25 – We currently have an outage, troubleshooting is ongoing.