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Past Incidents

Saturday 17th September 2022

No incidents reported

Friday 16th September 2022

IP-Only Fibernät Automatiskt uppdatering: ESKILSTUNA

Ticket Number: INC2059210
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA
Occured: 16/09/2022 14:00 UTC
Estimated Time of Repair: 16/09/2022 15:00 UTC
Service(s) Restored: 16/09/2022 14:10 UTC

Details:
16/09/2022 13:44 UTC At 16:00 CEST we will replace a switch that has had problems during the night. Expected downtime: 20 minutes.
16/09/2022 14:20 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ÅKERSBERGA

Ticket Number: INC2059257
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÅKERSBERGA
Occured: 16/09/2022 07:01 UTC
Estimated Time of Repair: 16/09/2022 16:30 UTC
Service(s) Restored: 16/09/2022 16:20 UTC

Details:
16/09/2022 07:29 UTC We currently have an outage, troubleshooting is ongoing.
16/09/2022 07:31 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
16/09/2022 10:19 UTC The estimated time of repair is pushed back
16/09/2022 13:37 UTC The estimated time of repair is pushed back
16/09/2022 14:02 UTC The power outage is resolved, all services haven’t been restored, a field technician is order to site to check fuses for the affected services.
16/09/2022 16:25 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: WESTERN SWEDEN

Ticket Number: INC2059248
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: WESTERN SWEDEN
Occured: 16/09/2022 06:56 UTC
Estimated Time of Repair: 16/09/2022 14:00 UTC
Service(s) Restored: 16/09/2022 14:05 UTC

Details:
16/09/2022 07:08 UTC We currently have an outage, troubleshooting is ongoing.
16/09/2022 07:36 UTC Cable fault detected in our sub provider’s network. Troubleshooting is ongoing with sub provider.
16/09/2022 11:30 UTC Sub providers technicians are preparing to begin splicing. ETR currently remains at 2022-09-16 16:00 CEST.
16/09/2022 13:46 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
16/09/2022 14:21 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ÖSTERSUND

Ticket Number: INC2059229
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÖSTERSUND
Occured: 16/09/2022 06:20 UTC
Estimated Time of Repair: 16/09/2022 14:00 UTC
Service(s) Restored: 16/09/2022 13:22 UTC

Details:
16/09/2022 06:20 UTC We currently have an outage, troubleshooting is ongoing.
16/09/2022 06:24 UTC A field technician ordered to site for troubleshooting.
16/09/2022 09:01 UTC There is an ongoing power work in the area affecting GlobalConnect equipment.
16/09/2022 13:38 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Thursday 15th September 2022

IP-Only Fibernät Automatiskt uppdatering: ÅRE, DUVED

Ticket Number: INC2059207
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÅRE, DUVED
Occured: 15/09/2022 19:59 UTC
Estimated Time of Repair: 16/09/2022 01:00 UTC
Service(s) Restored: 15/09/2022 22:50 UTC

Details:
15/09/2022 20:12 UTC We currently have an outage, troubleshooting is ongoing.
15/09/2022 21:18 UTC Services are restored. Technician has been on site and corrected an issue with the cooling system. Equipment is monitored a while further.
15/09/2022 22:50 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ALMUNGE

Ticket Number: INC2059116
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ALMUNGE
Occured: 15/09/2022 11:13 UTC
Estimated Time of Repair: 15/09/2022 20:00 UTC
Service(s) Restored: 15/09/2022 20:10 UTC

Details:
15/09/2022 12:50 UTC We currently have an outage, troubleshooting is ongoing.
15/09/2022 14:55 UTC A field technician ordered to site for troubleshooting. ETA 2 hours
15/09/2022 16:50 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
15/09/2022 20:20 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: FÖLLINGE

Ticket Number: INC2059063
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: FÖLLINGE
Occured: 15/09/2022 09:16 UTC
Estimated Time of Repair: 15/09/2022 16:00 UTC
Service(s) Restored: 15/09/2022 15:00 UTC

Details:
15/09/2022 09:48 UTC We currently have an outage, troubleshooting is ongoing.
15/09/2022 09:50 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
15/09/2022 19:16 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: HUDDINGE

Ticket Number: INC2059037
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HUDDINGE
Occured: 15/09/2022 08:35 UTC
Estimated Time of Repair: 15/09/2022 13:00 UTC
Service(s) Restored: 15/09/2022 12:14 UTC

Details:
15/09/2022 09:02 UTC We currently have an outage, troubleshooting is ongoing.
15/09/2022 09:12 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
15/09/2022 12:18 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Wednesday 14th September 2022

IP-Only Fibernät Automatiskt uppdatering: UPPSALA

Ticket Number: INC2054847
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: UPPSALA
Occured: 14/09/2022 21:15 UTC
Estimated Time of Repair: 14/09/2022 22:00 UTC
Service(s) Restored: 15/09/2022 21:25 UTC

Details:
14/09/2022 18:20 UTC We will have a disturbance at 23:15. The disturbance is due to troubleshooting an access switch in the network. The downtime is expected to be 10 minutes.
14/09/2022 21:24 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: KRISTINEHAMN

Ticket Number: INC2058924
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: KRISTINEHAMN
Occured: 14/09/2022 16:56 UTC
Estimated Time of Repair: 14/09/2022 21:00 UTC
Service(s) Restored: 14/09/2022 18:39 UTC

Details:
14/09/2022 18:01 UTC We currently have an outage, troubleshooting is ongoing.
14/09/2022 18:04 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
14/09/2022 18:40 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: HAMBURGSUND

Ticket Number: INC2058910
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HAMBURGSUND
Occured: 14/09/2022 15:33 UTC
Estimated Time of Repair: 15/09/2022 10:00 UTC
Service(s) Restored: 15/09/2022 08:00 UTC

Details:
14/09/2022 15:54 UTC We currently have an outage, troubleshooting is ongoing.
14/09/2022 16:10 UTC A field technician ordered to site for troubleshooting.
14/09/2022 19:24 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
14/09/2022 22:25 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.
14/09/2022 23:27 UTC The outage has reappeared and the technician is on his way back for further troubleshooting.
15/09/2022 00:47 UTC Technician suspects issues with power to site. Troubleshooting will continue in the morning.
15/09/2022 05:19 UTC A field technician dispatched to continue troubleshooting.
15/09/2022 08:00 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: VÄSTERÅS

Ticket Number: INC2058684
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: VÄSTERÅS
Occured: 14/09/2022 07:09 UTC
Estimated Time of Repair: 14/09/2022 19:00 UTC
Service(s) Restored: 14/09/2022 15:09 UTC

Details:
14/09/2022 13:52 UTC We currently have an outage, troubleshooting is ongoing.
14/09/2022 13:53 UTC A field technician ordered to site for troubleshooting. ETA 2 hours
14/09/2022 15:12 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: FÖLLINGE

Ticket Number: INC2058876
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: FÖLLINGE
Occured: 14/09/2022 12:01 UTC
Estimated Time of Repair: 14/09/2022 22:00 UTC
Service(s) Restored: 14/09/2022 19:04 UTC

Details:
14/09/2022 12:48 UTC We currently have an outage, troubleshooting is ongoing.
14/09/2022 12:57 UTC A field technician ordered to site for troubleshooting.
14/09/2022 16:25 UTC A disturbance detected in our sub provider’s network. sub provider is working on correcting cable fault.
14/09/2022 19:04 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: SLÖINGE

Ticket Number: INC2058065
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SLÖINGE
Occured: 14/09/2022 05:13 UTC
Estimated Time of Repair: 14/09/2022 12:00 UTC
Service(s) Restored: 14/09/2022 11:01 UTC

Details:
14/09/2022 05:28 UTC We currently have an outage, troubleshooting is ongoing.
14/09/2022 05:32 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
14/09/2022 06:29 UTC The estimated time of repair is pushed back. Power supplier is working on solving the issue.
14/09/2022 11:01 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: GÖTEBORG

Ticket Number: INC2058059
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: INTERMITTENT OUTAGES
Location: GÖTEBORG
Occured: 14/09/2022 01:20 UTC
Estimated Time of Repair: 14/09/2022 05:00 UTC
Service(s) Restored: 14/09/2022 03:00 UTC

Details:
14/09/2022 01:56 UTC We currently have an outage, troubleshooting is ongoing.
14/09/2022 03:17 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: FALKENBERG

Ticket Number: INC2058050
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: FALKENBERG
Occured: 14/09/2022 00:24 UTC
Estimated Time of Repair: 14/09/2022 06:00 UTC
Service(s) Restored: 14/09/2022 01:10 UTC

Details:
14/09/2022 00:48 UTC We currently have an outage, troubleshooting is ongoing.
14/09/2022 00:52 UTC A field technician ordered to site for troubleshooting.
14/09/2022 01:10 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Tuesday 13th September 2022

IP-Only Fibernät Automatiskt uppdatering: KATTHAMMARSVIK

Ticket Number: INC2057976
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: KATTHAMMARSVIK
Occured: 13/09/2022 19:28 UTC
Estimated Time of Repair: 14/09/2022 01:00 UTC
Service(s) Restored: 13/09/2022 23:22 UTC

Details:
13/09/2022 19:29 UTC We currently have an outage, troubleshooting is ongoing.
13/09/2022 19:30 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
13/09/2022 22:00 UTC Power supplier informs work is ongoing and ETR is pushed.
13/09/2022 23:22 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: TRELLEBORG

Ticket Number: INC2057929
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: TRELLEBORG
Occured: 13/09/2022 13:39 UTC
Estimated Time of Repair: 13/09/2022 17:00 UTC
Service(s) Restored: 13/09/2022 14:00 UTC

Details:
13/09/2022 13:53 UTC We currently have an outage, troubleshooting is ongoing.
13/09/2022 14:00 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: SURAHAMMAR

Ticket Number: INC2057878
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SURAHAMMAR
Occured: 13/09/2022 11:28 UTC
Estimated Time of Repair: 13/09/2022 16:00 UTC
Service(s) Restored: 13/09/2022 12:30 UTC

Details:
13/09/2022 11:29 UTC We currently have an outage, troubleshooting is ongoing.
13/09/2022 11:43 UTC A field technician ordered to site for troubleshooting.
13/09/2022 12:30 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ESKILSTUNA - TUNAFORS

Ticket Number: INC2057859
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA – TUNAFORS
Occured: 13/09/2022 08:20 UTC
Estimated Time of Repair: 13/09/2022 14:00 UTC
Service(s) Restored: 13/09/2022 10:15 UTC

Details:
13/09/2022 10:07 UTC We currently have an outage, troubleshooting is ongoing.
13/09/2022 10:27 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: HUDDINGE

Ticket Number: INC2057845
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HUDDINGE
Occured: 13/09/2022 08:34 UTC
Estimated Time of Repair: 13/09/2022 12:30 UTC
Service(s) Restored: 13/09/2022 12:08 UTC

Details:
13/09/2022 09:20 UTC We currently have an outage caused by a planned powergrid maintenance in the area. Scheduled completion is at 14:00.
13/09/2022 12:26 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Monday 12th September 2022

IP-Only Fibernät Automatiskt uppdatering: UPPSALA

Ticket Number: INC2057742
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: UPPSALA
Occured: 12/09/2022 17:40 UTC
Estimated Time of Repair: 12/09/2022 23:00 UTC
Service(s) Restored: 12/09/2022 20:34 UTC

Details:
12/09/2022 19:13 UTC We currently have an outage, troubleshooting is ongoing.
12/09/2022 19:21 UTC A field technician ordered to site for troubleshooting.
12/09/2022 20:34 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: STOCKHOLM

Ticket Number: INC2057666
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STOCKHOLM
Occured: 12/09/2022 13:33 UTC
Estimated Time of Repair: 13/09/2022 11:00 UTC
Service(s) Restored: 13/09/2022 08:15 UTC

Details:
12/09/2022 13:42 UTC We currently have an outage, troubleshooting is ongoing.
12/09/2022 14:13 UTC A field technician ordered to site for troubleshooting.
12/09/2022 17:08 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
12/09/2022 20:00 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.
12/09/2022 22:23 UTC Several business customers are still affected. Troubleshooting continues.
12/09/2022 23:12 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
13/09/2022 00:01 UTC A hardware fault detected. Replacement unit has been ordered.
13/09/2022 06:44 UTC Technician have picked up the replacement unit and is heading to site. ETA 1 hour.
13/09/2022 07:57 UTC Technician initiates work to replace hardware.
13/09/2022 08:21 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ÖSTERSUND - FRÖSÖN

Ticket Number: INC2057475
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÖSTERSUND – FRÖSÖN
Occured: 12/09/2022 06:06 UTC
Estimated Time of Repair: 12/09/2022 18:00 UTC
Service(s) Restored: 12/09/2022 16:15 UTC

Details:
12/09/2022 06:27 UTC We currently have an outage, troubleshooting is ongoing.
12/09/2022 09:45 UTC A field technician dispatched to continue troubleshooting. ETA 3 hours
12/09/2022 11:45 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
12/09/2022 16:15 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: GUSSELBY

Ticket Number: INC2057461
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: GUSSELBY
Occured: 12/09/2022 05:11 UTC
Estimated Time of Repair: 12/09/2022 09:00 UTC
Service(s) Restored: 12/09/2022 06:30 UTC

Details:
12/09/2022 05:34 UTC We currently have an outage, troubleshooting is ongoing.
12/09/2022 06:32 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Sunday 11th September 2022

IP-Only Fibernät Automatiskt uppdatering: ÅKERSBERGA

Ticket Number: INC2057406
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÅKERSBERGA
Occured: 11/09/2022 10:30 UTC
Estimated Time of Repair: 11/09/2022 14:00 UTC
Service(s) Restored: 11/09/2022 10:35 UTC

Details:
11/09/2022 10:33 UTC We currently have an outage, troubleshooting is ongoing.
11/09/2022 10:35 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.