Some systems are experiencing issues

Past Incidents

Saturday 20th November 2021

IP-Only Fibernät Automatiskt uppdatering: ÅKERSBERGA

Ticket Number: INC1003103
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÅKERSBERGA
Occured: 19/11/2021 22:54 UTC
Estimated Time of Repair: 20/11/2021 04:00 UTC
Service(s) Restored: 20/11/2021 00:45 UTC

Details:
19/11/2021 23:04 UTC We currently have an outage, troubleshooting is ongoing.
19/11/2021 23:06 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
20/11/2021 00:59 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Friday 19th November 2021

IP-Only Fibernät Automatiskt uppdatering: ESKILSTUNA

Ticket Number: INC1003102
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA
Occured: 19/11/2021 22:29 UTC
Estimated Time of Repair: 20/11/2021 03:00 UTC
Service(s) Restored: 20/11/2021 00:39 UTC

Details:
19/11/2021 22:37 UTC We currently have an outage, troubleshooting is ongoing.
19/11/2021 22:41 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
20/11/2021 01:02 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: STOCKHOLM

Ticket Number: INC1003093
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STOCKHOLM
Occured: 19/11/2021 12:26 UTC
Estimated Time of Repair: 19/11/2021 18:00 UTC
Service(s) Restored: 19/11/2021 18:00 UTC

Details:
19/11/2021 13:07 UTC We currently have an outage, troubleshooting is ongoing.
19/11/2021 13:49 UTC A field technician ordered to site for troubleshooting.
19/11/2021 19:59 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: FÖLLINGE

Ticket Number: INC1003091
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: FÖLLINGE
Occured: 19/11/2021 12:36 UTC
Estimated Time of Repair: 19/11/2021 16:00 UTC
Service(s) Restored: 19/11/2021 14:12 UTC

Details:
19/11/2021 12:44 UTC We currently have an outage, troubleshooting is ongoing.
19/11/2021 14:44 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: BROMMA

Ticket Number: INC1003090
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: BROMMA
Occured: 19/11/2021 10:42 UTC
Estimated Time of Repair: 21/11/2021 16:00 UTC
Service(s) Restored: 21/11/2021 13:08 UTC

Details:
19/11/2021 12:11 UTC We currently have an outage, troubleshooting is ongoing. Equipment failed after a power outage in the area. Technician is on his way out to site for further investigations.
19/11/2021 16:53 UTC The cause of the disturbance is not yet identified. Estimated time of repair is pushed back and troubleshooting is still ongoing.
19/11/2021 20:30 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
20/11/2021 08:53 UTC The ETR has been moved forward due to problems with access to the equipment.
20/11/2021 12:28 UTC The estimated time of repair is pushed back because we’ve been unable to attain access to the premises where equipment is located.

Technician will be provided access tomorrow morning during daytime, when troubleshooting will continue.
21/11/2021 09:36 UTC Awaiting delivery of replacement equipment and parts.
21/11/2021 12:05 UTC Replacement equipment and parts have arrived.
21/11/2021 12:05 UTC Technician initiates work to replace hardware.
21/11/2021 13:22 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: BROMMA

Ticket Number: INC1003089
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: BROMMA
Occured: 19/11/2021 10:40 UTC
Estimated Time of Repair: 19/11/2021 14:00 UTC
Service(s) Restored: 19/11/2021 12:10 UTC

Details:
19/11/2021 11:11 UTC We currently have an outage, troubleshooting is ongoing.
19/11/2021 11:54 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
19/11/2021 13:00 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: NORGE - OSLO

Ticket Number: INC1003088
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: NORWAY – OSLO
Occured: 19/11/2021 01:00 UTC
Estimated Time of Repair: 20/11/2021 15:00 UTC
Service(s) Restored: 20/11/2021 11:55 UTC

Details:
19/11/2021 08:32 UTC We currently have an outage, troubleshooting is ongoing.
19/11/2021 11:50 UTC We have implemented a temporary solution. Troubleshooting is ongoing to find a permanent solution.
19/11/2021 12:10 UTC All services are restored.
19/11/2021 12:46 UTC Troubleshooting is ongoing.
19/11/2021 13:57 UTC Services are restored. Awaiting confirmation from technician that the outage is solved to close this ticket.
19/11/2021 16:59 UTC Most services are restored but a few are still down. Troubleshooting on the affected services is continued.
19/11/2021 20:51 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
19/11/2021 22:37 UTC All services are up and stable.
High latency on services, troubleshooting will continue 20/11-21
20/11/2021 08:36 UTC Troubleshooting is ongoing.
20/11/2021 11:56 UTC Further troubleshooting is finished. All services are up and stable with slightly increased latency due to new solution.

IP-Only Fibernät Automatiskt uppdatering: KUNGÄLV-YTTERBY

Ticket Number: INC1003087
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: KUNGÄLV-YTTERBY
Occured: 19/11/2021 06:00 UTC
Estimated Time of Repair: 19/11/2021 11:00 UTC
Service(s) Restored: 19/11/2021 07:45 UTC

Details:
19/11/2021 06:06 UTC We currently have an outage, troubleshooting is ongoing.
19/11/2021 06:07 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
19/11/2021 07:49 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: JÖNKÖPING

Ticket Number: INC1003086
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: JÖNKÖPING
Occured: 19/11/2021 05:00 UTC
Estimated Time of Repair: 19/11/2021 12:00 UTC
Service(s) Restored: 19/11/2021 10:02 UTC

Details:
19/11/2021 05:05 UTC We currently have an outage after a planned work, hardware failure.
19/11/2021 05:13 UTC Replacement unit has been ordered.
19/11/2021 08:15 UTC Awaiting delivery of replacement equipment and parts.
19/11/2021 08:58 UTC Awaiting delivery of replacement equipment and parts. ETA is set between 10:15 – 12:00 (CET)
19/11/2021 10:07 UTC All services are restored. Broken hardware replaced. The hardware broke during a planned reboot of the router.

IP-Only Fibernät Automatiskt uppdatering: GUNSTA

Ticket Number: INC1003085
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: GUNSTA
Occured: 19/11/2021 03:00 UTC
Estimated Time of Repair: 19/11/2021 08:30 UTC
Service(s) Restored: 19/11/2021 07:15 UTC

Details:
19/11/2021 03:23 UTC We currently have an outage, troubleshooting is ongoing.
19/11/2021 03:48 UTC Repair work that began in the planned work continues.
19/11/2021 05:30 UTC Repair work is ongoing.
19/11/2021 07:28 UTC All services are restored.

Thursday 18th November 2021

IP-Only Fibernät Automatiskt uppdatering: STOCKHOLM

Ticket Number: INC1003084
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STOCKHOLM
Occured: 18/11/2021 15:11 UTC
Estimated Time of Repair: 18/11/2021 19:00 UTC
Service(s) Restored: 18/11/2021 16:31 UTC

Details:
18/11/2021 16:03 UTC there is currently an outage with our powergrid provider, large parts of the capital city is without power.
18/11/2021 16:05 UTC The electricity network owner is on site in the area and is troubleshooting.
18/11/2021 16:54 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ESKILSTUNA

Ticket Number: INC1003082
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA
Occured: 18/11/2021 12:34 UTC
Estimated Time of Repair: 18/11/2021 17:00 UTC
Service(s) Restored: 18/11/2021 14:34 UTC

Details:
18/11/2021 13:10 UTC We currently have an outage, troubleshooting is ongoing.
18/11/2021 13:19 UTC A field technician ordered to site for troubleshooting.
18/11/2021 15:33 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: VALLENTUNA

Ticket Number: INC1003079
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: VALLENTUNA
Occured: 18/11/2021 10:11 UTC
Estimated Time of Repair: 18/11/2021 16:00 UTC
Service(s) Restored: 18/11/2021 13:56 UTC

Details:
18/11/2021 10:23 UTC We currently have an outage, troubleshooting is ongoing.
18/11/2021 11:55 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
18/11/2021 13:40 UTC Technician measured location of potential cable cut. Technician is on his way to locate fault.
18/11/2021 13:56 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: JÖNKÖPING

Ticket Number: INC1003078
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: JÖNKÖPING
Occured: 18/11/2021 09:39 UTC
Estimated Time of Repair: 18/11/2021 13:00 UTC
Service(s) Restored: 18/11/2021 10:50 UTC

Details:
18/11/2021 09:58 UTC We currently have an outage, troubleshooting is ongoing.
18/11/2021 11:36 UTC Outage is resolved and services are restored but the cause is unknown. The services are being monitored and troubleshooting is continued to find the cause of the incident.

IP-Only Fibernät Automatiskt uppdatering: SKÄRBLACKA

Ticket Number: INC1003074
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SKÄRBLACKA
Occured: 18/11/2021 08:07 UTC
Estimated Time of Repair: 19/11/2021 11:00 UTC
Service(s) Restored: 19/11/2021 10:11 UTC

Details:
18/11/2021 08:31 UTC We currently have an outage, troubleshooting is ongoing.
18/11/2021 11:11 UTC A field technician dispatched to continue troubleshooting.
18/11/2021 12:59 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
18/11/2021 15:31 UTC Troubleshooting is ongoing.
18/11/2021 17:07 UTC Awaiting status feedback from subcontractor.
18/11/2021 19:04 UTC Troubleshooting is ongoing.
19/11/2021 00:27 UTC Awaiting status feedback from subcontractor.
19/11/2021 05:26 UTC A field technician ordered to site for further troubleshooting.
19/11/2021 10:14 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: ESKILSTUNA

Ticket Number: INC1003071
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA
Occured: 18/11/2021 07:48 UTC
Estimated Time of Repair: 18/11/2021 12:00 UTC
Service(s) Restored: 18/11/2021 08:30 UTC

Details:
18/11/2021 07:59 UTC We currently have an outage, troubleshooting is ongoing.
18/11/2021 08:01 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
18/11/2021 08:33 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: GÄVLE

Ticket Number: INC1003067
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: GÄVLE
Occured: 18/11/2021 03:43 UTC
Estimated Time of Repair: 18/11/2021 07:00 UTC
Service(s) Restored: 18/11/2021 05:00 UTC

Details:
18/11/2021 03:59 UTC We currently have an outage, troubleshooting is ongoing.
18/11/2021 04:04 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
18/11/2021 05:33 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: GLOSTRUP

Ticket Number: INC1003066
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: GLOSTRUP
Occured: 17/11/2021 22:29 UTC
Estimated Time of Repair: 18/11/2021 07:00 UTC
Service(s) Restored: 17/11/2021 22:29 UTC

Details:
18/11/2021 00:03 UTC We currently have an outage, troubleshooting is ongoing.
18/11/2021 00:26 UTC Outage will be closed since it is caused by an already announced planned work. Everyone affected should already have been notified regarding this.

Wednesday 17th November 2021

IP-Only Fibernät Automatiskt uppdatering: SKINNSKATTEBERG

Ticket Number: INC1003064
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SKINNSKATTEBERG
Occured: 17/11/2021 15:11 UTC
Estimated Time of Repair: 25/11/2021 11:00 UTC
Service(s) Restored: 24/11/2021 15:00 UTC

Details:
17/11/2021 15:28 UTC We currently have an outage, troubleshooting is ongoing.
17/11/2021 16:11 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
17/11/2021 20:48 UTC Suspected cable fault. Troubleshooting is ongoing.
17/11/2021 21:16 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.
18/11/2021 04:46 UTC Outage does not appear to be resolved since the issues are intermittent. Cause has yet to be found and troubleshooting will continue during the morning.
19/11/2021 06:43 UTC A hardware fault detected. Replacement unit has been ordered.
19/11/2021 14:03 UTC Awaiting delivery of replacement equipment and parts.
23/11/2021 13:50 UTC Replacement of hardware did not help, troubleshooting is ongoing.
24/11/2021 17:24 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: UPPSALA

Ticket Number: INC1003063
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: UPPSALA
Occured: 17/11/2021 13:36 UTC
Estimated Time of Repair: 18/11/2021 11:00 UTC
Service(s) Restored: 18/11/2021 10:20 UTC

Details:
17/11/2021 15:26 UTC We currently have an outage, troubleshooting is ongoing.
17/11/2021 18:22 UTC A field technician ordered to site for troubleshooting. Suspected power issue.
17/11/2021 20:49 UTC Technician has checked power and performed measurements on fiber. Technician going for fiber well for inspection.
17/11/2021 22:13 UTC Cable fault detected.
Due to work conditions repair work will continue 08:00 18/11-21
18/11/2021 07:27 UTC Cable fault detected. Technicians are working on remedying the issue.
18/11/2021 12:01 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: EKERÖ

Ticket Number: INC1003059
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: EKERÖ
Occured: 17/11/2021 08:18 UTC
Estimated Time of Repair: 17/11/2021 15:00 UTC
Service(s) Restored: 17/11/2021 13:49 UTC

Details:
17/11/2021 11:17 UTC We currently have an outage, troubleshooting is ongoing.
17/11/2021 13:49 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: VÄSTRA LAGNÖ

Ticket Number: INC1003057
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: VÄSTRA LAGNÖ
Occured: 17/11/2021 09:08 UTC
Estimated Time of Repair: 17/11/2021 12:00 UTC
Service(s) Restored: 17/11/2021 12:00 UTC

Details:
17/11/2021 09:20 UTC We currently have an outage, troubleshooting is ongoing.
17/11/2021 09:23 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
17/11/2021 12:24 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: STOCKHOLM

Ticket Number: INC1003056
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STOCKHOLM
Occured: 17/11/2021 01:32 UTC
Estimated Time of Repair: 17/11/2021 16:00 UTC
Service(s) Restored: 17/11/2021 15:00 UTC

Details:
17/11/2021 02:06 UTC We currently have an outage, troubleshooting is ongoing.
17/11/2021 03:07 UTC A field technician dispatched to continue troubleshooting.
17/11/2021 04:05 UTC Field technician on site.
Troubleshooting is ongoing.
17/11/2021 05:10 UTC Troubleshooting is ongoing.
17/11/2021 05:40 UTC A hardware fault detected. Replacement unit has been ordered.
17/11/2021 07:29 UTC Awaiting delivery of replacement equipment and parts.
17/11/2021 09:16 UTC Technician initiates work to replace hardware.
17/11/2021 09:49 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
17/11/2021 11:49 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates. Ticket has been escalated to 3rd line
17/11/2021 13:45 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
17/11/2021 14:50 UTC Hardware has been replaced, check for ports and link establishment is currently under way in order to mark an end to the disturbance.
17/11/2021 15:01 UTC All services are restored.

Tuesday 16th November 2021

No incidents reported

Monday 15th November 2021

IP-Only Fibernät Automatiskt uppdatering: GÖTEBORG, ANGERED

Ticket Number: INC1003040
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: GÖTEBORG, ANGERED
Occured: 15/11/2021 16:25 UTC
Estimated Time of Repair: 15/11/2021 21:00 UTC
Service(s) Restored: 15/11/2021 18:10 UTC

Details:
15/11/2021 16:40 UTC We currently have an outage, troubleshooting is ongoing.
15/11/2021 16:43 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
15/11/2021 18:13 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ESKILSTUNA - ÖST

Ticket Number: INC1003039
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA – ÖST
Occured: 15/11/2021 14:56 UTC
Estimated Time of Repair: 15/11/2021 19:00 UTC
Service(s) Restored: 15/11/2021 17:15 UTC

Details:
15/11/2021 15:23 UTC We currently have an outage, troubleshooting is ongoing.
15/11/2021 16:09 UTC A field technician ordered to site for troubleshooting. ETA 2 hours
15/11/2021 17:24 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: STAVSNÄS

Ticket Number: INC1003037
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STAVSNÄS
Occured: 15/11/2021 13:09 UTC
Estimated Time of Repair: 15/11/2021 17:00 UTC
Service(s) Restored: 15/11/2021 13:09 UTC

Details:
15/11/2021 13:10 UTC We currently have an outage, troubleshooting is ongoing.
15/11/2021 13:13 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.
15/11/2021 13:32 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: TORSHÄLLA

Ticket Number: INC1003034
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: TORSHÄLLA
Occured: 15/11/2021 11:01 UTC
Estimated Time of Repair: 15/11/2021 15:00 UTC
Service(s) Restored: 15/11/2021 12:40 UTC

Details:
15/11/2021 11:16 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment.
15/11/2021 12:47 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Sunday 14th November 2021

IP-Only Fibernät Automatiskt uppdatering: FRANKFURT

Ticket Number: INC1003029
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: INTERMITTENT OUTAGES
Location: FRANKFURT
Occured: 14/11/2021 13:06 UTC
Estimated Time of Repair: 14/11/2021 19:00 UTC
Service(s) Restored: 14/11/2021 13:39 UTC

Details:
14/11/2021 13:17 UTC We currently have an outage, troubleshooting is ongoing.
14/11/2021 14:03 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: Central Disturbance - Central

We are curently experiencing a disturbance that affects several of our systems, including some telephony and DNS services, since 02:00 CET.
Work is ongoing to restore functionality. There is curently no ETR.

UPDATE 06:00 CET:
We see restoration of some services.

UPDATE 07:45 CET:
All services should now be restored.

Saturday 13th November 2021

No incidents reported