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Past Incidents

Friday 16th July 2021

IP-Only Fibernät Automatiskt uppdatering: HÄGERSTEN

Ticket Number: INC1001843
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HÄGERSTEN
Occured: 16/07/2021 08:37 UTC
Estimated Time of Repair: 16/07/2021 16:00 UTC
Service(s) Restored: 16/07/2021 09:57 UTC

Details:
16/07/2021 08:37 UTC We currently have an outage, troubleshooting is ongoing.
16/07/2021 08:42 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
16/07/2021 18:23 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: SVERIGE - HALLEN

Ticket Number: INC1001842
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SWEDEN – HALLEN
Occured: 16/07/2021 06:30 UTC
Estimated Time of Repair: 16/07/2021 14:00 UTC
Service(s) Restored: 16/07/2021 07:00 UTC

Details:
16/07/2021 06:32 UTC We currently have an outage, troubleshooting is ongoing.
16/07/2021 07:37 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: MORA

Ticket Number: INC1001841
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: MORA
Occured: 16/07/2021 11:00 UTC
Estimated Time of Repair: 20/07/2021 18:00 UTC
Service(s) Restored: 20/07/2021 18:00 UTC

Details:
19/07/2021 11:13 UTC We currently have an outage, the hardware on site has technical issues, we are working to remedy the problem.
19/07/2021 12:58 UTC We have dispatched replacement hardware to site, delivery ongoing. No ETR available.
20/07/2021 01:11 UTC Awaiting delivery of replacement equipment and parts.
20/07/2021 09:19 UTC Replacement equipment and parts have arrived. Field technician en route to site ETA 13:00
20/07/2021 13:06 UTC Technician on site and troubleshooting hardware is ongoing, no ETR available.
20/07/2021 16:44 UTC The new hardware is still being installed and configured. You may experience the services going down and coming back up in the meantime.
20/07/2021 18:01 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Thursday 15th July 2021

IP-Only Fibernät Automatiskt uppdatering: BRO

Ticket Number: INC1001839
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: BRO
Occured: 15/07/2021 17:31 UTC
Estimated Time of Repair: 15/07/2021 21:50 UTC
Service(s) Restored: 15/07/2021 18:00 UTC

Details:
15/07/2021 17:39 UTC We currently have an outage, troubleshooting is ongoing.
15/07/2021 17:41 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
15/07/2021 18:44 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: BROMMA

Ticket Number: INC1001838
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: BROMMA
Occured: 15/07/2021 16:07 UTC
Estimated Time of Repair: 16/07/2021 12:00 UTC
Service(s) Restored: 15/07/2021 18:43 UTC

Details:
15/07/2021 16:16 UTC We currently have an outage, troubleshooting is ongoing.
15/07/2021 16:36 UTC Troubleshooting will continue in the morning when we will have access to the facility to inspect the equipment.
15/07/2021 18:45 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: GÖTEBORG

Ticket Number: INC1001837
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: GÖTEBORG
Occured: 15/07/2021 13:48 UTC
Estimated Time of Repair: 15/07/2021 19:00 UTC
Service(s) Restored: 15/07/2021 17:40 UTC

Details:
15/07/2021 15:29 UTC We currently have an outage, troubleshooting is ongoing.
15/07/2021 16:44 UTC Temporary mesaures have been put in place to restore customer traffic while troubleshooting continues.
15/07/2021 17:42 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: NORRKÖPING - VIKBOLANDET

Ticket Number: INC1001744
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: NORRKÖPING – VIKBOLANDET
Occured: 15/07/2021 12:28 UTC
Estimated Time of Repair: 15/07/2021 14:00 UTC
Service(s) Restored: 15/07/2021 13:30 UTC

Details:
15/07/2021 12:30 UTC We currently have an outage, troubleshooting is ongoing.
15/07/2021 15:33 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ESKILSTUNA - CENTRALT

Ticket Number: INC1001834
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA – CENTRALT
Occured: 15/07/2021 06:01 UTC
Estimated Time of Repair: 15/07/2021 10:00 UTC
Service(s) Restored: 15/07/2021 07:41 UTC

Details:
15/07/2021 06:17 UTC We currently have an outage, troubleshooting is ongoing.
15/07/2021 07:43 UTC Fieldtechnician has investigated on site and found that the building owner is performing planned work on the power in the building. The work is set to conclude during the day.
15/07/2021 08:59 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: VÅRBY

Ticket Number: NC1001830
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: VÅRBY
Occured: 14/07/2021 22:30 UTC
Estimated Time of Repair: 15/07/2021 02:00 UTC
Service(s) Restored: 15/07/2021 02:01 UTC

Details:
14/07/2021 22:42 UTC We currently have an outage, troubleshooting is ongoing.
14/07/2021 23:56 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
15/07/2021 00:59 UTC A field technician has arrived on site and the troubleshooting continues.
15/07/2021 16:41 UTC Technician replaced patch and cleaned connectors at 04:00 CEST and issue was resolved.

Wednesday 14th July 2021

IP-Only Fibernät Automatiskt uppdatering: GOTLAND

Ticket Number: INC1001825
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: GOTLAND
Occured: 14/07/2021 18:11 UTC
Estimated Time of Repair: 17/07/2021 13:00 UTC
Service(s) Restored: 16/07/2021 17:20 UTC

Details:
14/07/2021 18:13 UTC We currently have an outage, troubleshooting is ongoing.
14/07/2021 18:44 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.
16/07/2021 06:35 UTC A hardware fault detected. Replacement unit has been ordered.
ETA 11:30
16/07/2021 10:16 UTC Technician have replaced the hardware, we will monitor to see if this corrected the issues.
16/07/2021 17:18 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: STOCKHOLM

Ticket Number: 000000001076157
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: STOCKHOLM
Occured: 14/07/2021 22:00 UTC
Estimated Time of Repair: 15/07/2021 01:00 UTC
Service(s) Restored: 14/07/2021 22:20 UTC

Details:
14/07/2021 17:41 UTC An emergency reboot of central network equipment will take place to avoid unexpected downtime in the future.
14/07/2021 22:22 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: ESKILSTUNA

Ticket Number: INC1001820
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA
Occured: 14/07/2021 03:05 UTC
Estimated Time of Repair: 14/07/2021 14:00 UTC
Service(s) Restored: 14/07/2021 07:33 UTC

Details:
14/07/2021 03:08 UTC We currently have an outage, troubleshooting is ongoing.
14/07/2021 03:44 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
14/07/2021 07:04 UTC There is an ongoing work on the power grid in the area affecting GlobalConnect equipment. ETR is 16:00 CEST
14/07/2021 07:43 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Tuesday 13th July 2021

IP-Only Fibernät Automatiskt uppdatering: SWEDEN - KROKOM

Ticket Number: INC1001814
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SWEDEN – KROKOM
Occured: 13/07/2021 11:43 UTC
Estimated Time of Repair: 13/07/2021 19:00 UTC
Service(s) Restored: 13/07/2021 12:50 UTC

Details:
13/07/2021 11:43 UTC We currently have an outage, troubleshooting is ongoing.
13/07/2021 13:01 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
13/07/2021 16:47 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ESKILSTUNA

Ticket Number: INC1001812
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESKILSTUNA
Occured: 13/07/2021 08:37 UTC
Estimated Time of Repair: 13/07/2021 14:00 UTC
Service(s) Restored: 13/07/2021 12:10 UTC

Details:
13/07/2021 08:40 UTC We currently have an outage, troubleshooting is ongoing.
13/07/2021 12:11 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: MALMÖ

Ticket Number: INC1001808
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: MALMÖ
Occured: 13/07/2021 02:24 UTC
Estimated Time of Repair: 13/07/2021 11:00 UTC
Service(s) Restored: 13/07/2021 11:00 UTC

Details:
13/07/2021 03:44 UTC We currently have an outage, troubleshooting is ongoing.
13/07/2021 08:30 UTC Still awaiting technicians arrival on site.
13/07/2021 10:59 UTC – Avslutande Generell

Monday 12th July 2021

IP-Only Fibernät Automatiskt uppdatering: SVERIGE - VÄTÖ

Ticket Number: INC1001807
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SWEDEN – VÄTÖ
Occured: 12/07/2021 18:05 UTC
Estimated Time of Repair: 13/07/2021 00:00 UTC
Service(s) Restored: 12/07/2021 20:05 UTC

Details:
12/07/2021 18:27 UTC We currently have an outage, troubleshooting is ongoing.
12/07/2021 18:42 UTC A field technician dispatched to continue troubleshooting.
12/07/2021 21:43 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: SVERGIE- VÄTÖ

Ticket Number: INC1001807
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: SWEDEN – VÄTÖ
Occured: 12/07/2021 18:05 UTC
Estimated Time of Repair: 13/07/2021 00:00 UTC
Service(s) Restored:

Details:
12/07/2021 18:27 UTC We currently have an outage, troubleshooting is ongoing.

IP-Only Fibernät Automatiskt uppdatering: FINLAND - ESPOO

Ticket Number: INC1001805
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: FINLAND – ESPOO
Occured: 12/07/2021 09:55 UTC
Estimated Time of Repair: 13/07/2021 04:00 UTC
Service(s) Restored: 13/07/2021 03:50 UTC

Details:
12/07/2021 09:59 UTC We currently have an outage, troubleshooting is ongoing.
12/07/2021 10:02 UTC Suspected cable fault. Troubleshooting is ongoing.
12/07/2021 10:33 UTC A field technician ordered to site for troubleshooting.
12/07/2021 12:04 UTC The list of affected customers is now updated
12/07/2021 12:23 UTC Technician measured location of potential cable cut. Technician is on his way to locate fault.
12/07/2021 13:46 UTC Excavation to acquire access to damaged cable has begun.
12/07/2021 15:51 UTC Excavation work continues, some distance to cover and a lot of work that needs to be done, will therefore take time. New information will be sent continuously while the work continues, ETR set until 2021-07-13 06:00 CEST.
12/07/2021 19:54 UTC Repair work is ongoing. ETR unchanged.
12/07/2021 22:42 UTC Repair work is ongoing. ETR unchanged.
12/07/2021 23:47 UTC Repair work is ongoing. ETR unchanged.
13/07/2021 00:46 UTC Repair work is ongoing. ETR unchanged.
13/07/2021 01:38 UTC Repair work is ongoing. Some links are up. ETR unchanged.
13/07/2021 03:14 UTC Repair work is ongoing. Some links are up. ETR unchanged.
13/07/2021 03:40 UTC Repair work is ongoing. Almost all links are up. ETR unchanged.
13/07/2021 03:59 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: HÄSSELBY/VÄLLINGBY

Ticket Number: INC1001803
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HÄSSELBY/VÄLLINGBY
Occured: 12/07/2021 07:51 UTC
Estimated Time of Repair: 12/07/2021 12:30 UTC
Service(s) Restored: 12/07/2021 12:26 UTC

Details:
12/07/2021 07:58 UTC We currently have an outage, troubleshooting is ongoing.
12/07/2021 08:06 UTC The list of affected customers has been updated
12/07/2021 09:13 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier confirmed estimated time for repair 13:00
12/07/2021 11:20 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
12/07/2021 12:26 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: ENSKEDE

Ticket Number: INC1001802
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: ENSKEDE
Occured: 12/07/2021 06:26 UTC
Estimated Time of Repair: 12/07/2021 10:00 UTC
Service(s) Restored:

Details:
12/07/2021 06:26 UTC We currently have an outage, troubleshooting is ongoing.

Sunday 11th July 2021

IP-Only Fibernät Automatiskt uppdatering: NORRLAND

Ticket Number: INC1001796
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: NORRLAND
Occured: 11/07/2021 02:55 UTC
Estimated Time of Repair: 11/07/2021 15:30 UTC
Service(s) Restored: 11/07/2021 15:33 UTC

Details:
11/07/2021 03:12 UTC We currently have an outage, troubleshooting is ongoing.
11/07/2021 03:21 UTC Subprovider informs that a thunderstorm has rolled over Umeå and damaged the powergrid. Service disruption is continued and expected, no ETR available.
11/07/2021 03:23 UTC Subprovider informs that a thunderstorm has rolled over Umeå and damaged the powergrid. Service disruption is continued and expected, no ETR available.
11/07/2021 06:03 UTC Sub provider informs that the backup power is now working and that they are working to restore the permanent power. We how ever still have all services affected and are with help from their electrician looking into if we have hardware issues due to the power outage.
11/07/2021 07:26 UTC A field technician dispatched to continue troubleshooting. ETA 2 hours
11/07/2021 09:06 UTC Fault is located to be an software issues due to the reboot of the router. NOC has escalated the issue to third
line. troubleshooting ongoing.
11/07/2021 10:13 UTC Fault is detected to be with the
flashcard.
Replacement unit has been ordered.
11/07/2021 12:04 UTC Awaiting delivery of replacement equipment and parts.
11/07/2021 13:18 UTC Field technician onsite with the new flashcard. Replacing the flashcard together with third line technician.
11/07/2021 14:23 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
11/07/2021 15:35 UTC Services are restored. Awaiting confirmation from technician that the outage is solved to close this ticket.
11/07/2021 15:43 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

Saturday 10th July 2021

IP-Only Fibernät Automatiskt uppdatering: SORSELE

Ticket Number: INC1001785
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SORSELE
Occured: 10/07/2021 09:10 UTC
Estimated Time of Repair: 10/07/2021 16:30 UTC
Service(s) Restored: 10/07/2021 16:28 UTC

Details:
10/07/2021 09:11 UTC We currently have an outage, troubleshooting is ongoing.
10/07/2021 09:15 UTC Power company reports power outage, estimated to be restored at 12:30 CEST.
10/07/2021 10:19 UTC Estimated restoration time has been postponed until 14:30 CEST.
10/07/2021 12:35 UTC Estimated restoration time has been postponed until 16:30 CEST.
10/07/2021 14:41 UTC Estimated restoration time has been postponed until 18:30 CEST.
10/07/2021 16:28 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ÅSARNA

Ticket Number: INC1001783
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÅSARNA
Occured: 10/07/2021 04:36 UTC
Estimated Time of Repair: 10/07/2021 10:00 UTC
Service(s) Restored: 10/07/2021 08:45 UTC

Details:
10/07/2021 04:40 UTC We currently have an outage, due to local power outage.
10/07/2021 07:48 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
10/07/2021 08:46 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.