Some systems are experiencing issues

Past Incidents

Tuesday 13th October 2020

Planerat arbete Servanet, scheduled 1 week ago

Kommun: Sundsvalls kommun
Område: Njurunda
Typ: Planerat arbete
Start: 2020-10-13 07:00:00
Slut: 2020-10-13 16:00:00
Information:
Servanet kommer att utföra ett planerat underhållsarbete i nätet under dagen. Arbetet påverkar samtliga tjänster inom berörda områden.

IP-Only Fibernät Automatiskt uppdatering: ANKARSRUM

Ticket Number: INC000005621424
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ANKARSRUM
Occured: 12/10/2020 21:42 UTC
Estimated Time of Repair: 13/10/2020 12:00 UTC
Service(s) Restored: 13/10/2020 11:21 UTC

Details:
12/10/2020 21:46 UTC We currently have an outage, troubleshooting is ongoing.
12/10/2020 22:15 UTC A field technician ordered to site for troubleshooting. ETA 4 hours.
13/10/2020 01:32 UTC Awaiting delivery of replacement equipment and parts.
13/10/2020 06:12 UTC Replacement equipment and parts have been sent. ETA 2 hours
13/10/2020 08:45 UTC Replacement equipment and parts have arrived.
13/10/2020 10:12 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
13/10/2020 11:21 UTC All services are restored.

Monday 12th October 2020

IP-Only Fibernät Automatiskt uppdatering: TYRINGE

Ticket Number: INC000005621356
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: TYRINGE
Occured: 12/10/2020 13:04 UTC
Estimated Time of Repair: 12/10/2020 17:00 UTC
Service(s) Restored: 12/10/2020 14:36 UTC

Details:
12/10/2020 13:27 UTC We currently have an outage, troubleshooting is ongoing.
12/10/2020 14:36 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: SIMRISHAMN

Ticket Number: 000000000948398
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: SIMRISHAMN
Occured: 12/10/2020 08:27 UTC
Estimated Time of Repair: 12/10/2020 12:00 UTC
Service(s) Restored:

Details:
12/10/2020 08:29 UTC We currently have an outage, troubleshooting is ongoing.
12/10/2020 08:41 UTC Power provider confirms that there has been a power outage earlier today, the outage has been resolved and we refer customers to reboot their devices.
12/10/2020 15:06 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please try rebooting devices, or contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ÅRE, DUVED

Ticket Number: 000000000765327
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÅRE, DUVED
Occured: 12/10/2020 08:24 UTC
Estimated Time of Repair: 14/10/2020 12:00 UTC
Service(s) Restored: 14/10/2020 10:38 UTC

Details:
12/10/2020 08:26 UTC We currently have an outage, troubleshooting is ongoing.
12/10/2020 08:47 UTC Technician is on site and is troubleshooting.
12/10/2020 10:59 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.
12/10/2020 12:14 UTC End customers inform outage still in progress. Another part of the line needs further troubleshooting, a technician will be dispatched for further troubleshooting.
12/10/2020 13:21 UTC Troubleshooting continues tomorrow.
13/10/2020 06:44 UTC A field technician ordered to site for troubleshooting. ETA one hour
13/10/2020 06:46 UTC Updated the extent of affected customers and equipment.
13/10/2020 08:09 UTC Troubleshooting is ongoing.
13/10/2020 09:06 UTC Troubleshooting is ongoing with technicians on site.
13/10/2020 11:36 UTC Investigation for finding an alternative solution has taken place together with technician on site. Troubleshooting is ongoing.
13/10/2020 11:36 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
13/10/2020 13:38 UTC The alternative solution is now active and all services have been restored. The circuit will be monitored until tomorrow.
13/10/2020 13:39 UTC The estimated time of repair is pushed back for monitoring of the circuit.
14/10/2020 10:38 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: HALMSTAD, LAHOLM

Ticket Number: 000000000948282
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HALMSTAD, LAHOLM
Occured: 12/10/2020 06:47 UTC
Estimated Time of Repair: 12/10/2020 14:00 UTC
Service(s) Restored: 12/10/2020 11:50 UTC

Details:
12/10/2020 06:58 UTC We currently have an outage, troubleshooting is ongoing.
12/10/2020 07:02 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
12/10/2020 09:55 UTC Poweroutage is resolved, majority of affected users are restored, we do however still have some infrastructure down. Field Tech is on their way, ETA 2 hours
12/10/2020 12:01 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ÖSTERSUND

Ticket Number: 000000000948268
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÖSTERSUND
Occured: 12/10/2020 04:43 UTC
Estimated Time of Repair: 12/10/2020 12:00 UTC
Service(s) Restored: 12/10/2020 13:00 UTC

Details:
12/10/2020 06:51 UTC We currently have an outage, troubleshooting is ongoing.
12/10/2020 07:23 UTC A field technician dispatched to continue troubleshooting. ETA 4 hours
13/10/2020 05:28 UTC All services are restored.

Sunday 11th October 2020

IP-Only Fibernät Automatiskt uppdatering: SWEDEN - UPPSALA BRF KURVAN

Ticket Number: 000000000947628
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SWEDEN – UPPSALA BRF KURVAN
Occured: 10/10/2020 20:38 UTC
Estimated Time of Repair: 12/10/2020 10:00 UTC
Service(s) Restored: 12/10/2020 08:06 UTC

Details:
10/10/2020 22:52 UTC We currently have an outage, troubleshooting is ongoing.
10/10/2020 23:30 UTC Technician has been onsite but was unable to gain entry. Work is pending access information.
11/10/2020 08:06 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: SWEDEN - UPPSALA

Ticket Number: 000000000947628
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: SWEDEN – UPPSALA
Occured: 10/10/2020 20:38 UTC
Estimated Time of Repair: 11/10/2020 06:00 UTC
Service(s) Restored:

Details:
10/10/2020 22:52 UTC We currently have an outage, troubleshooting is ongoing.

Saturday 10th October 2020

No incidents reported

Friday 9th October 2020

Planerat arbete Servanet, scheduled 1 week ago

Kommun: Sundsvalls kommun
Område: Nolby
Typ: Planerat arbete
Start: 2020-10-09 07:00:00
Slut: 2020-10-09 12:00:00
Information:
Servanet kommer att utföra ett planerat underhållsarbete i nätet under dagen. Arbetet påverkar samtliga tjänster inom berörda områden.

IP-Only Fibernät Automatiskt uppdatering: LULEÅ

Ticket Number: 000000000946889
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: LULEÅ
Occured: 09/10/2020 12:09 UTC
Estimated Time of Repair: 09/10/2020 15:00 UTC
Service(s) Restored: 09/10/2020 14:40 UTC

Details:
09/10/2020 12:11 UTC Subprovider has a cable damage which will cause outage during repairs. They estimate repairs are completed by 17:00
09/10/2020 15:31 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
09/10/2020 15:34 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: OSBY

Ticket Number: 000000000946615
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: OSBY
Occured: 09/10/2020 11:02 UTC
Estimated Time of Repair: 09/10/2020 15:00 UTC
Service(s) Restored: 09/10/2020 12:34 UTC

Details:
09/10/2020 11:30 UTC We currently have an outage, troubleshooting is ongoing.
09/10/2020 11:32 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
09/10/2020 12:35 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: MELLBYSTRAND

Ticket Number: INC000005621207
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: MELLBYSTRAND
Occured: 09/10/2020 11:10 UTC
Estimated Time of Repair: 10/10/2020 01:00 UTC
Service(s) Restored: 09/10/2020 23:18 UTC

Details:
09/10/2020 11:11 UTC We currently have an outage, troubleshooting is ongoing.
09/10/2020 11:48 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
09/10/2020 13:36 UTC A hardware fault detected. Replacement unit has been ordered.
09/10/2020 15:37 UTC Awaiting delivery of replacement equipment. Estimated time of arrival 22:00 CEST
09/10/2020 19:30 UTC Still awaiting replacement equipment.
09/10/2020 21:11 UTC Still awaiting delivery of replacement equipment and parts.
09/10/2020 23:18 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: TORUP

Ticket Number: 000000000946325
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: TORUP
Occured: 09/10/2020 08:02 UTC
Estimated Time of Repair: 09/10/2020 10:00 UTC
Service(s) Restored: 09/10/2020 08:13 UTC

Details:
09/10/2020 08:04 UTC We currently have an outage, troubleshooting is ongoing.
09/10/2020 08:10 UTC Power company has an ongoing power outage. Currently they estimate restoration at 12:00
09/10/2020 08:13 UTC All services are restored.

Thursday 8th October 2020

IP-Only Fibernät Automatiskt uppdatering: SWEDEN FIREWALL SERVICES

Ticket Number: 000000000945784
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SWEDEN FIREWALL SERVICES
Occured: 08/10/2020 13:04 UTC
Estimated Time of Repair: 08/10/2020 17:00 UTC
Service(s) Restored: 08/10/2020 13:20 UTC

Details:
08/10/2020 13:15 UTC We currently have an outage, troubleshooting is ongoing.
08/10/2020 13:20 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: KNIVSTA

Ticket Number: 000000000945559
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: INTERMITTENT OUTAGES
Location: KNIVSTA
Occured: 08/10/2020 12:27 UTC
Estimated Time of Repair: 08/10/2020 16:00 UTC
Service(s) Restored: 08/10/2020 13:30 UTC

Details:
08/10/2020 12:28 UTC We currently have an outage, troubleshooting is ongoing. The outage is experienced as disturbances in the service.
08/10/2020 13:30 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: DUVED

Ticket Number: 000000000945155
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: DUVED
Occured: 08/10/2020 07:22 UTC
Estimated Time of Repair: 08/10/2020 11:00 UTC
Service(s) Restored: 08/10/2020 07:40 UTC

Details:
08/10/2020 07:34 UTC We currently have an outage, there is an ongoing power outage in the area.
08/10/2020 09:46 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: UPPSALA-ÅRSTA

Ticket Number: 000000000945119
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: QUALITY ISSUES
Location: UPPSALA-ÅRSTA
Occured: 08/10/2020 06:50 UTC
Estimated Time of Repair: 08/10/2020 13:00 UTC
Service(s) Restored: 08/10/2020 09:58 UTC

Details:
08/10/2020 06:58 UTC We currently have an outage, troubleshooting is ongoing.
08/10/2020 07:36 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
08/10/2020 09:34 UTC Field technician on site, troubleshooting in progress. End users will experience short flaps while we check and change optics.
08/10/2020 10:00 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

Internetport Driftstörning Telefoni

Hej.

Vi har stora fel i vårat telefonisystem just nu, vi arbetar på lösning i skrivandets stund.

Beräknas vara åtgärdat 08:30

Wednesday 7th October 2020

Planerat arbete Servanet, scheduled 1 week ago

Kommun: Sundsvalls kommun
Område: Midälvavägen 40-64 Åkergränd 14-18
Typ: Planerat arbete
Start: 2020-10-07 08:00:00
Slut: 2020-10-07 16:00:00
Information:
Servanet kommer att utföra ett planerat underhållsarbete i nätet under dagen. Arbetet påverkar samtliga tjänster inom berörda områden.

IP-Only Fibernät Automatiskt uppdatering: Ticket System

We currently have a disturbance affecting our ticket system which can cause a delay in e-mails received and sent. Troubleshooting is in progress.

IP-Only Fibernät Automatiskt uppdatering: GOTLAND/UTÖ/NÄMDÖ

Ticket Number: 000000000944271
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: INTERMITTENT OUTAGES
Location: GOTLAND/UTÖ/NÄMDÖ
Occured: 07/10/2020 07:57 UTC
Estimated Time of Repair: 07/10/2020 09:00 UTC
Service(s) Restored: 07/10/2020 14:19 UTC

Details:
07/10/2020 08:05 UTC We currently have an outage, troubleshooting is ongoing.
07/10/2020 08:52 UTC Services are restored, we are investigating what caused the flaps together with our sub provider.
07/10/2020 14:19 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: GOTLAND

Ticket Number: 000000000944271
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: GOTLAND
Occured: 07/10/2020 07:57 UTC
Estimated Time of Repair: 07/10/2020 08:04 UTC
Service(s) Restored:

Details:
07/10/2020 08:05 UTC We currently have an outage, troubleshooting is ongoing.

IP-Only Fibernät Automatiskt uppdatering: SUNDSVALL

Ticket Number: 000000000944038
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: SUNDSVALL
Occured: 07/10/2020 06:47 UTC
Estimated Time of Repair: 07/10/2020 10:00 UTC
Service(s) Restored:

Details:
07/10/2020 06:58 UTC We currently have an outage, troubleshooting is ongoing.
07/10/2020 07:33 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider

IP-Only Fibernät Automatiskt uppdatering: SUNDSVALL, HÄRNÖSAND, AVESTA

Ticket Number: 000000000944038
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SUNDSVALL, HÄRNÖSAND, AVESTA
Occured: 07/10/2020 06:47 UTC
Estimated Time of Repair: 07/10/2020 16:00 UTC
Service(s) Restored: 07/10/2020 15:30 UTC

Details:
07/10/2020 06:58 UTC We currently have an outage, troubleshooting is ongoing.
07/10/2020 07:33 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
07/10/2020 08:09 UTC Subprovider has found a damaged cable and are currently planning for the repairs which will be performed today.
07/10/2020 15:30 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: EDSBRO

Ticket Number: 000000000943965
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: EDSBRO
Occured: 07/10/2020 04:13 UTC
Estimated Time of Repair: 07/10/2020 08:00 UTC
Service(s) Restored: 07/10/2020 06:21 UTC

Details:
07/10/2020 04:14 UTC We currently have an outage, troubleshooting is ongoing.
07/10/2020 05:43 UTC A field technician ordered to site for troubleshooting. ETA 2 hours
07/10/2020 06:21 UTC All services are restored.

Tuesday 6th October 2020

IP-Only Fibernät Automatiskt uppdatering: MALMÖ

Ticket Number: 000000000943668
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: MALMÖ
Occured: 06/10/2020 12:03 UTC
Estimated Time of Repair: 06/10/2020 20:00 UTC
Service(s) Restored: 06/10/2020 13:30 UTC

Details:
06/10/2020 12:17 UTC We currently have an outage, troubleshooting is ongoing.
06/10/2020 12:29 UTC A field technician ordered to site for troubleshooting.
06/10/2020 13:33 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: INSJÖN

Ticket Number: 000000000943590
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: INSJÖN
Occured: 06/10/2020 11:24 UTC
Estimated Time of Repair: 06/10/2020 20:00 UTC
Service(s) Restored: 06/10/2020 17:55 UTC

Details:
06/10/2020 11:31 UTC We currently have an outage, troubleshooting is ongoing.
06/10/2020 11:47 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
06/10/2020 13:00 UTC The technicians have arrived at the damage location and are currently troubleshooting.
06/10/2020 15:20 UTC Repair work is ongoing.
06/10/2020 17:22 UTC Technician has begun splicing the fiber.
06/10/2020 17:56 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: FINLAND

Ticket Number: 000000000943167
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: FINLAND
Occured: 06/10/2020 06:39 UTC
Estimated Time of Repair: 06/10/2020 20:00 UTC
Service(s) Restored: 06/10/2020 16:07 UTC

Details:
06/10/2020 06:46 UTC We currently have an outage, troubleshooting is ongoing.
06/10/2020 07:07 UTC Suspected cable fault. Troubleshooting is ongoing.
06/10/2020 08:12 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
06/10/2020 09:49 UTC Confirmed cable cut, troubleshooting in ongoing with our subprovider.
06/10/2020 11:48 UTC Troubleshooting in ongoing with our subprovider.
06/10/2020 12:48 UTC Cable fault has been located. A water pipe has been damaged and needs to be repaired before work on the fibres can begin. We have not received an ETR from our subprovider.
06/10/2020 15:14 UTC Repair work is ongoing.
06/10/2020 16:07 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: FINLAND

Ticket Number: 000000000943156
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: FINLAND
Occured: 06/10/2020 06:26 UTC
Estimated Time of Repair: 06/10/2020 10:00 UTC
Service(s) Restored: 06/10/2020 07:00 UTC

Details:
06/10/2020 06:28 UTC We currently have an outage, troubleshooting is ongoing.
06/10/2020 08:16 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.