Tidigare händelser

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2389434
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Skövde

Occured: 2025-05-04 21:49 CET/CEST
Service(s) restored: 2025-05-06 09:12 CET/CEST

History:
2025-05-06 09:56 – [code]

Incident resolved.

Details:
Location: Skövde
Description: Multiple customer affecting fault
Root cause: Power issue
Fault occurred: 2025-05-04 21:49:54
Fault corrected: 2025-05-06 09:12:47
Duration: 1 Day 11 Hours 22 Minutes

This is a Permanent solution

What caused the incident?

A fuse had blown in the building

What was done to fix the incident?

Fixed the fuse, so the power is now restored in the building.

Above messages are machine translated. See the original messages below.

What caused the incident?

A fuse had blown in the building

What was done to fix the incident?

Fixed the fuse, so the power is now restored in the building.

[/code]
2025-05-06 09:36 – [code]

Incident resolved.

Details:
Location: Skövde
Description: Multiple customer affecting fault
Root cause: Power issue
Fault occurred: 2025-05-04 21:49:54
Fault corrected: 2025-05-06 09:12:47
Duration: 1 Day 11 Hours 22 Minutes

This is a Permanent solution

What caused the incident?

A fuse had blown in the building

What was done to fix the incident?

Fixed the fuse, so the power is now restored in the building.

Above messages are machine translated. See the original messages below.

What caused the incident?

A fuse had blown in the building

What was done to fix the incident?

Fixed the fuse, so the power is now restored in the building.

[/code]
2025-05-06 09:16 – [code]

Incident resolved.

Details:
Location: Skövde
Description: Multiple customer affecting fault
Root cause: Power issue
Fault occurred: 2025-05-04 21:49:54
Fault corrected: 2025-05-06 09:12:47
Duration: 1 Day 11 Hours 22 Minutes

This is a Permanent solution

What caused the incident?

A fuse had blown in the building

What was done to fix the incident?

Fixed the fuse, so the power is now restored in the building.

Above messages are machine translated. See the original messages below.

What caused the incident?

A fuse had blown in the building

What was done to fix the incident?

Fixed the fuse, so the power is now restored in the building.

[/code]
2025-05-06 06:45 – [code]We are still experiencing disturbance in the network.

Latest updates:

Technician has been dispatched to investigate.

[/code]
2025-05-05 11:52 – [code]We are still experiencing disturbance in the network.

Latest updates:

Troubleshooting in progress.

[/code]
2025-05-04 22:44 – We currently have an outage, troubleshooting is ongoing.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2389429
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Grödinge

Occured: 2025-05-04 20:24 CET/CEST
Service(s) restored: 2025-05-04 22:05 CET/CEST

History:
2025-05-04 22:11 – All services are restored.
2025-05-04 21:44 – We currently have an outage, troubleshooting is ongoing.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2389149
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Enköping

Occured: 2025-05-02 14:52 CET/CEST
Service(s) restored: 2025-05-02 17:05 CET/CEST

History:
2025-05-02 17:04 – RFO:
What was the fault?
– Power outage
What caused the fault?
-Power outage
How was the fault fixed?
– Power restored
Is this a permanent solution?
– yes
2025-05-02 15:37 – Confirmed power outage with power company, they are estimating power to be restored at 16:05.
2025-05-02 15:30 – We currently have a network disturbance. Troubleshooting is ongoing.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2389138
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Uppsala

Occured: 2025-05-02 14:47 CET/CEST
Service(s) restored: 2025-05-03 13:51 CET/CEST

History:
2025-05-02 23:44 – Repair work will continue in the morning, technician informs that they have measured multiple new cuts on the cable and need daylight to progress with fault correction.
2025-05-02 15:22 – We currently have a network disturbance caused by a cable cut. Technician has been dispatched and is en route to site to begin preparations for repairing. No ETR available at this time.

Ticket number: INC2389012
Location: Oslo
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2025-05-02 11:03 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2025-05-02 18:36 CET/CEST

Last update(s):

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2389013
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Mora

Occured: 2025-05-02 12:03 CET/CEST
Service(s) restored: 2025-05-02 14:06 CET/CEST

History:
2025-05-02 14:10 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-05-02 12:41 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2388861
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Trelleborg

Occured: 2025-05-02 09:05 CET/CEST
Service(s) restored: 2025-05-02 09:30 CET/CEST

History:
2025-05-02 09:33 – Outage is resolved and services are restored . // Driftstörning avhjälpt och tjänster återställda.
2025-05-02 09:30 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-05-02 09:19 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2388611
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Oulu

Occured: 2025-05-01 07:46 CET/CEST
Service(s) restored: 2025-05-01 18:20 CET/CEST

History:
2025-05-01 18:49 – All services are restored. // Alla tjänster är återställda
2025-05-01 15:10 – Subprovider is preparing for repairing damage in their network. ETR has not been provided yet.
2025-05-01 09:26 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2025-05-01 09:02 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2388547
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Rimbo

Occured: 2025-05-01 21:45 CET/CEST
Service(s) restored: 2025-05-01 03:51 CET/CEST

History:
2025-05-01 03:51 – Outage is resolved and services are restored after the power outage was remedied.
2025-05-01 00:09 – We currently have an outage, troubleshooting is ongoing.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2388313
Fault type: Faulty network element
Description: Multiple customer affecting fault
Location: Sweden

Occured: 2025-04-30 14:28 CET/CEST
Service(s) restored: 2025-04-30 18:25 CET/CEST

History:
2025-04-30 20:03 – RFO:
What was the fault?
– DHCP leases could not be renewed.
What caused the fault?
– Software issue in DHCP server.
How was the fault fixed?
– Workaround was deployed.
Is this a permanent solution?
– No, permanent fix will be implemented on Friday morning, it is not traffic affecting.
2025-04-30 18:27 – Troubleshooting has revealed a software issue which has been corrected. All services should have restored. If you are experiencing issues, please reboot customer placed equipment to restore circuit.
2025-04-30 17:25 – Troubleshooting is ongoing. We have escalated internally and is gathering additional resources to assist in the troubleshooting.
2025-04-30 14:53 – We currently have a network outage causing issues for some customers. Troubleshooting is ongoing.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2388191
Fault type: Power work
Description: Multiple customer affecting fault
Location: Norrköping

Occured: 2025-04-30 10:27 CET/CEST
Service(s) restored: CET/CEST

History:
2025-05-05 14:30 – [code]We are still experiencing disturbance in the network.

Latest updates:

All services are restored.

[/code]
2025-05-02 16:56 – The physical device has not been possible to locate. We will contact additional resources on monday to locate the device.
2025-04-30 16:14 – Due to technician can’t get keys to site, troubleshooting will continue friday. // Tekniker kan inte få tag i nyckel till nod, så felsökning fortsätter fredag.
2025-04-30 13:43 – Equipment did not restore after power ouatge. Sending technician to investigate on site.
2025-04-30 11:14 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2388155
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Stockholm

Occured: 2025-04-30 10:02 CET/CEST
Service(s) restored: 2025-05-02 13:05 CET/CEST

History:
2025-04-30 13:48 – Building owner is unable to provide access to device until Friday. Technician will continue troubleshooting on site on Friday.
2025-04-30 10:38 – A field technician dispatched to continue troubleshooting. ETA 4 hours // Fälttekniker skickad för att fortsätta felsökningen. Beräknad ankomsttid: 4 timmar
2025-04-30 10:31 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2388068
Fault type: Power work
Description: Multiple customer affecting fault
Location: Ystad

Occured: 2025-04-30 08:06 CET/CEST
Service(s) restored: 2025-04-30 10:37 CET/CEST

History:
2025-04-30 13:38 – RFO:
What was the fault?
– Power Outage
What caused the fault?
– Power Outage
How was the fault fixed?
– Power outage restored
Is this a permanent solution?
– Yes
2025-04-30 10:16 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2025-04-30 08:59 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2388064
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Alnarp

Occured: 2025-04-30 08:02 CET/CEST
Service(s) restored: 2025-04-30 16:10 CET/CEST

History:
2025-04-30 14:37 – Building owner is unable to provide access due to bank holiday. Troubleshooting continues friday.
2025-04-30 13:14 – Technician is en route to site.
2025-04-30 09:01 – A field technician ordered to site for troubleshooting. ETA 8 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 8 timmar
2025-04-30 08:54 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2388048
Location: Stockholm
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2025-04-30 06:59 CET/CEST
Estimated Time of Repair: To be announced

Status: As the fault is more extensive than initially estimated, correction time may be longer than normal
Next update: 2025-05-05 12:00 CET/CEST

Last update(s):
2025-04-30 10:15 – Due to issue with access to site troubleshooting will be postponed until Monday 2025-05-05. // På grund av problem med åtkomst till site så kommer felsökningen att skjutas upp till Måndag 2025-05-05.
2025-04-30 08:42 – A field technician ordered to site for troubleshooting. ETA 4 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 4 timmar
2025-04-30 08:40 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2388023
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Uppsala

Occured: 2025-04-30 06:42 CET/CEST
Service(s) restored: 2025-04-30 09:25 CET/CEST

History:
2025-04-30 10:18 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-30 08:27 – A field technician ordered to site for troubleshooting. ETA 4 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 4 timmar
2025-04-30 08:17 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2388003
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Eskilstuna

Occured: 2025-04-30 04:24 CET/CEST
Service(s) restored: 2025-04-30 07:30 CET/CEST

History:
2025-04-30 13:09 – RFO:
What was the fault?
– Suspected power outage. Technician did not reach site before automatic restoration so cannot be confirmed.
What caused the fault?
– Suspected power outage.
How was the fault fixed?
– Restored without intervention.
Is this a permanent solution?
– Yes
2025-04-30 06:30 – A field technician ordered to site for troubleshooting.
2025-04-30 06:18 – We currently have an outage, troubleshooting is ongoing.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2387985
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Hova

Occured: 2025-04-30 00:23 CET/CEST
Service(s) restored: 2025-04-30 04:01 CET/CEST

History:
2025-04-30 04:01 – All services are restored.
2025-04-30 02:25 – We currently have an outage. A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2387658
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Stockholm

Occured: 2025-04-29 10:29 CET/CEST
Service(s) restored: 2025-04-29 10:56 CET/CEST

History:
2025-04-29 11:02 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-29 10:53 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2387554
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Arjeplog

Occured: 2025-04-29 08:21 CET/CEST
Service(s) restored: 2025-04-29 09:40 CET/CEST

History:
2025-04-29 10:34 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-29 09:27 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2025-04-29 09:02 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2387569
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Åkersberga

Occured: 2025-04-29 08:57 CET/CEST
Service(s) restored: 2025-04-29 14:46 CET/CEST

History:
2025-04-29 14:46 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-29 09:01 – We currently have an outage, troubleshooting ongoing.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2387519
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Stockholm

Occured: 2025-04-29 06:28 CET/CEST
Service(s) restored: 2025-04-29 13:42 CET/CEST

History:
2025-04-29 14:01 – Outage is resolved and services are restored after the hardware replacement. // Driftstörning avhjälpt och tjänster återställda efter hårdvarubyte.
2025-04-29 10:33 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-04-29 08:55 – A possible hardware fault detected. Replacement unit has been ordered. // Misstänkt hårdvarufel lokaliserat. Ersättningsutrustning beställd.
Awaiting delivery of replacement equipment and parts. // Väntar på leverans av ersättningsutrustning och reservdelar.
2025-04-29 06:53 – We currently have an outage, troubleshooting is ongoing.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2387308
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Valbo

Occured: 2025-04-28 13:28 CET/CEST
Service(s) restored: 2025-04-28 14:17 CET/CEST

History:
2025-04-28 14:25 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-28 14:21 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2387286
Location: Järfälla
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2025-04-28 13:00 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2025-04-28 15:00 CET/CEST

Last update(s):

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2387191
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Göteborg

Occured: 2025-04-28 10:57 CET/CEST
Service(s) restored: 2025-04-28 12:00 CET/CEST

History:
2025-04-28 12:00 – RFO:
What was the fault?
– Configuration
What caused the fault?
– A failover triggered the outage.
How was the fault fixed?
– Configuration corrected.
Is this a permanent solution?
– Yes
2025-04-28 10:58 – We currently have a network disturbance. Troubleshooting ongoing.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2387168
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Umeå

Occured: 2025-04-28 09:25 CET/CEST
Service(s) restored: 2025-04-28 12:30 CET/CEST

History:
2025-04-28 14:33 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-28 10:31 – We currently have an ongoing network outage. Troubleshooting ongoing.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2387141
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Västervik

Occured: 2025-04-28 10:07 CET/CEST
Service(s) restored: 2025-04-28 12:40 CET/CEST

History:
2025-04-28 12:56 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-28 10:25 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2025-04-28 10:24 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2386954
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Valbo

Occured: 2025-04-28 05:19 CET/CEST
Service(s) restored: 2025-04-28 06:17 CET/CEST

History:
2025-04-28 06:29 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-28 05:33 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.