Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2389270
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Sundsvall
Occured: 2025-05-02 21:58 CET/CEST
Service(s) restored: 2025-05-02 23:54 CET/CEST
History:
2025-05-03 00:19 – RFO:
What was the fault?
– Power fault.
What caused the fault?
– Power fault caused router to go down.
How was the fault fixed?
– Router was rebooted on site by technician.
Is this a permanent solution?
– Yes
2025-05-02 23:59 – All services are restored.
2025-05-02 22:31 – A field technician ordered to site for troubleshooting.
2025-05-02 22:06 – We currently have an outage, troubleshooting is ongoing.