Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2388313
Fault type: Faulty network element
Description: Multiple customer affecting fault
Location: Sweden
Occured: 2025-04-30 14:28 CET/CEST
Service(s) restored: 2025-04-30 18:25 CET/CEST
History:
2025-04-30 20:03 – RFO:
What was the fault?
– DHCP leases could not be renewed.
What caused the fault?
– Software issue in DHCP server.
How was the fault fixed?
– Workaround was deployed.
Is this a permanent solution?
– No, permanent fix will be implemented on Friday morning, it is not traffic affecting.
2025-04-30 18:27 – Troubleshooting has revealed a software issue which has been corrected. All services should have restored. If you are experiencing issues, please reboot customer placed equipment to restore circuit.
2025-04-30 17:25 – Troubleshooting is ongoing. We have escalated internally and is gathering additional resources to assist in the troubleshooting.
2025-04-30 14:53 – We currently have a network outage causing issues for some customers. Troubleshooting is ongoing.