Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2387519
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Stockholm
Occured: 2025-04-29 06:28 CET/CEST
Service(s) restored: 2025-04-29 13:42 CET/CEST
History:
2025-04-29 14:01 – Outage is resolved and services are restored after the hardware replacement. // Driftstörning avhjälpt och tjänster återställda efter hårdvarubyte.
2025-04-29 10:33 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-04-29 08:55 – A possible hardware fault detected. Replacement unit has been ordered. // Misstänkt hårdvarufel lokaliserat. Ersättningsutrustning beställd.
Awaiting delivery of replacement equipment and parts. // Väntar på leverans av ersättningsutrustning och reservdelar.
2025-04-29 06:53 – We currently have an outage, troubleshooting is ongoing.