Network Status | Internetport Sweden AB

Tidigare händelser

Sunday 27th April 2025

Inga händelser har rapporterats

Saturday 26th April 2025

GlobalConnect Automatiskt uppdatering: Diö

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2386886
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Diö

Occured: 2025-04-26 15:44 CET/CEST
Service(s) restored: 2025-04-26 17:00 CET/CEST

History:
2025-04-26 17:08 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-26 16:34 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Köpingebro

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2386814
Fault type: Power work
Description: Multiple customer affecting fault
Location: Köpingebro

Occured: 2025-04-26 08:09 CET/CEST
Service(s) restored: 2025-04-26 10:28 CET/CEST

History:
2025-04-26 12:38 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-26 08:31 – More information can be found on EON:s website: https://www.eon.se/el/stromavbrott/pagaende // Mer information finns på EON:s hemsida: https://www.eon.se/el/stromavbrott/pagaende
2025-04-26 08:31 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

GlobalConnect Automatiskt uppdatering: Ystad

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2386761
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Ystad

Occured: 2025-04-26 06:33 CET/CEST
Service(s) restored: 2025-04-26 11:15 CET/CEST

History:
2025-04-26 11:22 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-26 10:08 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2025-04-26 07:01 – We currently have an outage, caused by an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.. // Vi har för närvarande en driftstörning orsakad av ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Friday 25th April 2025

GlobalConnect Automatiskt uppdatering: Stockholm

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2386695
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Stockholm

Occured: 2025-04-25 09:00 CET/CEST
Service(s) restored: 2025-04-25 18:39 CET/CEST

History:
2025-04-25 18:39 – Outage is resolved and services are restored after the configuration error was remedied.
2025-04-25 15:52 – We have an ongoing network outage. Equipment did not restore as expected after a planned work. Troublehooting ongoing.

GlobalConnect Automatiskt uppdatering: Kungsbacka

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2386686
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Kungsbacka

Occured: 2025-04-25 13:17 CET/CEST
Service(s) restored: 2025-04-25 18:15 CET/CEST

History:
2025-04-25 18:41 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-25 15:41 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Kullavik

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2386593
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Kullavik

Occured: 2025-04-25 13:49 CET/CEST
Service(s) restored: 2025-04-25 15:32 CET/CEST

History:
2025-04-25 15:37 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-25 13:56 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

GlobalConnect Automatiskt uppdatering: Falkenberg

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2386468
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Falkenberg

Occured: 2025-04-25 09:55 CET/CEST
Service(s) restored: 2025-04-25 16:12 CET/CEST

History:
2025-04-25 16:14 – RFO:
What was the fault?
– Faulty patch.
What caused the fault?
– Patch was damaged.
How was the fault fixed?
– Technician from sub provider swapped the faulty patch in their station.
Is this a permanent solution?
– Yes
2025-04-25 16:14 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2025-04-25 16:02 – Technician is still out and troubleshooting. / Tekniker är fortfarande ute och felsöker.
2025-04-25 14:11 – Technician from our sub provider is out and troubleshooting. // Tekniker från vår underleverantör är ute och felsöker.
2025-04-25 10:07 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-04-25 10:06 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Hallstahammar

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2386413
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Hallstahammar

Occured: 2025-04-25 08:47 CET/CEST
Service(s) restored: 2025-04-25 09:35 CET/CEST

History:
2025-04-25 10:13 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-25 09:19 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Älmhult

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2386402
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Älmhult

Occured: 2025-04-25 08:13 CET/CEST
Service(s) restored: 2025-04-25 10:32 CET/CEST

History:
2025-04-25 11:58 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-25 10:11 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2025-04-25 09:05 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Boliden

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2386386
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Boliden

Occured: 2025-04-25 08:38 CET/CEST
Service(s) restored: 2025-04-25 09:40 CET/CEST

History:
2025-04-25 09:39 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-25 09:37 – A field technician dispatched to continue troubleshooting. // Fälttekniker skickad för att fortsätta felsökningen.
2025-04-25 08:40 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Örebro

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2386332
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2025-04-25 00:38 CET/CEST
Service(s) restored: 2025-04-25 13:06 CET/CEST

History:
2025-04-25 13:03 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2025-04-25 10:40 – Technician measured location of potential cable cut. Technician is en route to locate fault. // Teknikern har mätt ett potentiellt fiberbrott på kabeln och är på väg till platsen.
2025-04-25 07:22 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-04-25 04:57 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Thursday 24th April 2025

GlobalConnect Automatiskt uppdatering: Varberg

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2386313
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Varberg

Occured: 2025-04-24 20:30 CET/CEST
Service(s) restored: 2025-04-25 13:41 CET/CEST

History:
2025-04-25 13:41 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-24 21:40 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Älvdalen

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2386181
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Älvdalen

Occured: 2025-04-24 13:05 CET/CEST
Service(s) restored: 2025-04-24 17:00 CET/CEST

History:
2025-04-24 17:18 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2025-04-24 14:58 – A fiber cut has been confirmed in our network by our sub provider. A field technician has already been dispatched and is on route to the suspected location of the cut. Further troubleshooting will begin as soon as they arrive on site. // Ett fiberavbrott har bekräftats i vårt nätverk av vår underleverantör. En fälttekniker har redan skickats ut och är på väg till den misstänkta platsen för skadan. Ytterligare felsökning kommer att påbörjas så snart de anländer på plats.

GlobalConnect Automatiskt uppdatering: Uppsala

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2386119
Fault type: Power work
Description: Multiple customer affecting fault
Location: Uppsala

Occured: 2025-04-24 13:02 CET/CEST
Service(s) restored: 2025-04-24 14:47 CET/CEST

History:
2025-04-24 15:09 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-24 13:44 – Building owner is performing a planned work where the power has to be shut down. The work is set to conclude by 2025-04-24 16:00 CEST.
2025-04-24 13:19 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Väse

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2386104
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Väse

Occured: 2025-04-24 10:15 CET/CEST
Service(s) restored: 2025-04-25 09:14 CET/CEST

History:
2025-04-24 17:22 – field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-04-24 12:54 – We have an ongoing network disturbance. Troubleshooting is ongoing.

GlobalConnect Automatiskt uppdatering: Strömstad - Oslo

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2386090
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Strömstad – Oslo

Occured: 2025-04-24 12:29 CET/CEST
Service(s) restored: 2025-04-24 18:16 CET/CEST

History:
2025-04-24 18:24 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2025-04-24 17:57 – Technician measured location of potential cable cut. Technician is on his way to locate fault. // Teknikern har mätt ett potentiellt fiberbrott på kabeln och är på väg till platsen.
2025-04-24 17:20 – Technician from our sub provider is still troubleshooting. // Tekniker från vår underleverantör felsöker fortfarande.
2025-04-24 13:42 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2025-04-24 12:34 – We currently have network disturbance. Troubleshooting ongoing.

GlobalConnect Automatiskt uppdatering: Grillby

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2386043
Fault type: Power work
Description: Planned work
Location: Grillby

Occured: CET/CEST
Service(s) restored: CET/CEST

History:
2025-04-24 14:16 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-24 11:22 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

GlobalConnect Automatiskt uppdatering: Mönsterås

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2385911
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Mönsterås

Occured: 2025-04-24 08:21 CET/CEST
Service(s) restored: 2025-04-24 10:10 CET/CEST

History:
2025-04-24 08:31 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Wednesday 23rd April 2025

GlobalConnect Automatiskt uppdatering: Eskilstuna

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2385786
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Eskilstuna

Occured: 2025-04-23 16:35 CET/CEST
Service(s) restored: 2025-04-24 09:22 CET/CEST

History:
2025-04-24 09:22 – RFO:
What was the fault?
– Hardware failure
What caused the fault?
– Hardware failure
How was the fault fixed?
– Hardware replaced
Is this a permanent solution?
– Yes
2025-04-23 20:23 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-04-23 20:17 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Stockholm

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2385655
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Stockholm

Occured: CET/CEST
Service(s) restored: CET/CEST

History:

GlobalConnect Automatiskt uppdatering: Kisa

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2385629
Fault type: Power work
Description: Multiple customer affecting fault
Location: Kisa

Occured: 2025-04-23 13:13 CET/CEST
Service(s) restored: 2025-04-23 15:41 CET/CEST

History:
2025-04-23 15:41 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-23 13:33 – More information is available on EON:s website: https://www.eon.se/el/stromavbrott/pagaende // Mer information finns på EON:s hemsida: https://www.eon.se/el/stromavbrott/pagaende
2025-04-23 13:33 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

GlobalConnect Automatiskt uppdatering: Örebro

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2385586
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2025-04-23 13:11 CET/CEST
Service(s) restored: 2025-04-23 13:37 CET/CEST

History:
2025-04-23 14:00 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-23 13:28 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

GlobalConnect Automatiskt uppdatering: Hyvinkää

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2385592
Fault type: Maintenance
Description: Multiple customer affecting fault
Location: Hyvinkää

Occured: 2025-04-23 10:00 CET/CEST
Service(s) restored: 2025-04-23 17:07 CET/CEST

History:
2025-04-24 07:18 – We have verified that central equipment is working normally. Customers who still experience issues should remove power to their fiber converter for 30 seconds and then start again.
2025-04-23 13:14 – Services did not restore as expected, we are sending technician to investigate.

GlobalConnect Automatiskt uppdatering: Tyringe

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2385565
Fault type: Maintenance
Description: Multiple customer affecting fault
Location: Tyringe

Occured: 2025-04-23 12:08 CET/CEST
Service(s) restored: 2025-04-23 15:07 CET/CEST

History:
2025-04-23 15:48 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-23 12:53 – An unannounced maintenance work detected in our sub provider’s network. We are waiting for the job to be completed // Ett oannonserad underhållsarbete har upptäckts i vårt underleverantörs nätverk. Vi inväntar jobbet till att bli färdigt.
2025-04-23 12:29 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Göteborg

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2385536
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Göteborg

Occured: 2025-04-23 09:35 CET/CEST
Service(s) restored: 2025-04-23 15:35 CET/CEST

History:
2025-04-23 15:34 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-23 13:23 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-04-23 11:38 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Kumla

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2385465
Fault type: Power work
Description: Multiple customer affecting fault
Location: Kumla

Occured: 2025-04-23 08:21 CET/CEST
Service(s) restored: 2025-04-23 14:59 CET/CEST

History:
2025-04-23 15:19 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-23 10:34 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2025-04-23 09:50 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Tuesday 22nd April 2025

GlobalConnect Automatiskt uppdatering: Alingsås

Ticket number: INC2385331
Location: Alingsås
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2025-04-22 15:10 CET/CEST
Estimated Time of Repair: To be announced

Status: Field technician ordered
Next update: 2025-04-23 10:11 CET/CEST

Last update(s):
2025-04-22 21:11 – Due to issue with access to site troubleshooting will be postponed until tomorrow. // På grund av problem med åtkomst till site så kommer felsökningen att skjutas upp till imorgon.
2025-04-22 17:19 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-04-22 17:04 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Örebro

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2385264
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2025-04-22 14:02 CET/CEST
Service(s) restored: 2025-04-22 15:02 CET/CEST

History:
2025-04-22 16:05 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-22 14:38 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Orsa

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2385212
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Orsa

Occured: 2025-04-22 12:15 CET/CEST
Service(s) restored: 2025-04-22 14:09 CET/CEST

History:
2025-04-22 14:25 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-22 13:11 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-04-22 13:08 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Hallstahammar

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2385163
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Hallstahammar

Occured: 2025-04-22 11:47 CET/CEST
Service(s) restored: CET/CEST

History:
2025-04-22 12:15 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-22 12:00 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Ronneby

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2385118
Fault type: Fiber work
Description: Multiple customer affecting fault
Location: Ronneby

Occured: 2025-04-22 10:22 CET/CEST
Service(s) restored: 2025-04-24 16:09 CET/CEST

History:
2025-04-24 16:09 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-23 15:47 – Cable fault detected. Sub provider contacted for further troubleshooting. // Kabelfel lokaliserat. Underleverantören har kontaktats för vidare felsökning.
2025-04-23 12:13 – A field technician dispatched to continue troubleshooting. // Fälttekniker skickad för att fortsätta felsökningen.
2025-04-23 10:08 – We are working with the site owner to secure access for the technician who will proceed to the site as soon as access is granted. // Vi arbetar med tillgångsägaren för att säkerställa access för teknikern, som kommer att åka till site så snart access beviljas.”
2025-04-22 15:53 – Due to issue with access to site troubleshooting will be postponed until tomorrow. // På grund av problem med åtkomst till site så kommer felsökningen att skjutas upp till imorgon.
2025-04-22 12:33 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-04-22 11:17 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Kolmården

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2385119
Fault type: Currently unknown
Description: Lost connection to central network element
Location: Kolmården

Occured: 2025-04-22 10:12 CET/CEST
Service(s) restored: 2025-04-22 15:45 CET/CEST

History:
2025-04-22 15:44 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-22 11:17 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Kålmorden

Ticket number: INC2385119
Location: Kålmorden
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2025-04-22 10:12 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2025-04-22 14:00 CET/CEST

Last update(s):

GlobalConnect Automatiskt uppdatering: Helsingborg

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2385074
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Helsingborg

Occured: 2025-04-22 10:02 CET/CEST
Service(s) restored: 2025-04-22 12:50 CET/CEST

History:
2025-04-22 12:50 – Outage is resolved and services are restored after the power outage was remedied.
2025-04-22 11:08 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
2025-04-22 10:18 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-22 10:14 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Norrköping

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2385026
Fault type: Currently unknown
Description: Lost connection to central network element
Location: Norrköping

Occured: CET/CEST
Service(s) restored: CET/CEST

History:
2025-04-22 09:54 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-22 09:29 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Örebro

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2384944
Fault type: Power work
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2025-04-22 08:02 CET/CEST
Service(s) restored: 2025-04-22 12:51 CET/CEST

History:
2025-04-22 12:51 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-22 08:32 – Current ETR is 13:00, more information can be found on: https://www.eon.se/el/stromavbrott/pagaende // Nuvarande ETR är 13:00, mer information finns på EONs hemsida: https://www.eon.se/el/stromavbrott/pagaende
2025-04-22 08:31 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2025-04-22 08:25 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Åkersberga

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2384946
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Åkersberga

Occured: 2025-04-22 08:04 CET/CEST
Service(s) restored: 2025-04-22 10:00 CET/CEST

History:
2025-04-22 10:01 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-22 09:44 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2025-04-22 08:32 – Current ETR is 13:00, more information can be found on: https://www.eon.se/el/stromavbrott/pagaende // Nuvarande ETR är 13:00, mer information finns på EONs hemsida: https://www.eon.se/el/stromavbrott/pagaende
2025-04-22 08:29 – Current ETR is 10.00, more information can be found on https://www.eon.se/el/stromavbrott/pagaende // Nuvarande ETR är 10.00, mer informations finns på EONs hemsida https://www.eon.se/el/stromavbrott/pagaende
2025-04-22 08:28 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2025-04-22 08:25 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Ekerö

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2384925
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Ekerö

Occured: 2025-04-22 06:52 CET/CEST
Service(s) restored: 2025-04-22 10:41 CET/CEST

History:
2025-04-22 10:41 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-22 07:31 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2025-04-22 06:54 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Monday 21st April 2025

GlobalConnect Automatiskt uppdatering: Göteborg

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2384899
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Göteborg

Occured: 2025-04-21 22:26 CET/CEST
Service(s) restored: 2025-04-22 06:20 CET/CEST

History:
2025-04-22 06:19 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2025-04-22 02:32 – Subprovider informs that they have located the fiber cut and that their technicians has begun splicing the fiber. // Underleverantör meddelar att dom har hittat kabelskadan och att deras tekniker har påbörjat kabelskarvning.
2025-04-22 01:26 – Suspected cable fault. Troubleshooting is ongoing. // Felet misstänks bero på ett kabelfel. Felsökning pågår.
2025-04-21 23:57 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2025-04-21 23:05 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Kungsbacka

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2384886
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Kungsbacka

Occured: 2025-04-21 12:28 CET/CEST
Service(s) restored: 2025-04-23 08:01 CET/CEST

History:
2025-04-23 08:15 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-21 15:31 – A field technician ordered to site for troubleshooting. ETA 16 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 16 timmar
2025-04-21 15:05 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Norrtälje

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2384823
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Norrtälje

Occured: 2025-04-21 08:35 CET/CEST
Service(s) restored: 2025-04-21 12:23 CET/CEST

History:
2025-04-21 12:22 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2025-04-21 11:38 – Cable fault detected. Technicians are working on remedying the issue. // Kabelfel lokaliserat. Tekniker arbetar med att avhjälpa felet.
2025-04-21 08:51 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-04-21 08:49 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
2025-04-21 08:42 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

GlobalConnect Automatiskt uppdatering: Stora Sundby

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2384754
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Stora Sundby

Occured: 2025-04-20 20:49 CET/CEST
Service(s) restored: 2025-04-23 10:09 CET/CEST

History:
2025-04-23 07:23 – Repair work is ongoing. // Reparationsarbetet fortsätter.
2025-04-22 07:11 – A field technician ordered to site for troubleshooting.
2025-04-21 09:39 – Due to issue with access to site, troubleshooting will continue in the morning.
2025-04-21 04:47 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Sunday 20th April 2025

GlobalConnect Automatiskt uppdatering: Skinnskatteberg

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2384693
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Skinnskatteberg

Occured: 2025-04-20 05:39 CET/CEST
Service(s) restored: 2025-04-20 19:33 CET/CEST

History:
2025-04-20 21:01 – Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2025-04-20 06:05 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.