Tidigare händelser

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2385264
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2025-04-22 14:02 CET/CEST
Service(s) restored: 2025-04-22 15:02 CET/CEST

History:
2025-04-22 16:05 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-22 14:38 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2385212
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Orsa

Occured: 2025-04-22 12:15 CET/CEST
Service(s) restored: 2025-04-22 14:09 CET/CEST

History:
2025-04-22 14:25 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-22 13:11 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-04-22 13:08 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2385163
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Hallstahammar

Occured: 2025-04-22 11:47 CET/CEST
Service(s) restored: CET/CEST

History:
2025-04-22 12:15 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-22 12:00 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2385118
Fault type: Fiber work
Description: Multiple customer affecting fault
Location: Ronneby

Occured: 2025-04-22 10:22 CET/CEST
Service(s) restored: 2025-04-24 16:09 CET/CEST

History:
2025-04-24 16:09 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-23 15:47 – Cable fault detected. Sub provider contacted for further troubleshooting. // Kabelfel lokaliserat. Underleverantören har kontaktats för vidare felsökning.
2025-04-23 12:13 – A field technician dispatched to continue troubleshooting. // Fälttekniker skickad för att fortsätta felsökningen.
2025-04-23 10:08 – We are working with the site owner to secure access for the technician who will proceed to the site as soon as access is granted. // Vi arbetar med tillgångsägaren för att säkerställa access för teknikern, som kommer att åka till site så snart access beviljas.”
2025-04-22 15:53 – Due to issue with access to site troubleshooting will be postponed until tomorrow. // På grund av problem med åtkomst till site så kommer felsökningen att skjutas upp till imorgon.
2025-04-22 12:33 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-04-22 11:17 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2385119
Fault type: Currently unknown
Description: Lost connection to central network element
Location: Kolmården

Occured: 2025-04-22 10:12 CET/CEST
Service(s) restored: 2025-04-22 15:45 CET/CEST

History:
2025-04-22 15:44 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-22 11:17 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2385119
Location: Kålmorden
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2025-04-22 10:12 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2025-04-22 14:00 CET/CEST

Last update(s):

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2385074
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Helsingborg

Occured: 2025-04-22 10:02 CET/CEST
Service(s) restored: 2025-04-22 12:50 CET/CEST

History:
2025-04-22 12:50 – Outage is resolved and services are restored after the power outage was remedied.
2025-04-22 11:08 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
2025-04-22 10:18 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-22 10:14 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2385026
Fault type: Currently unknown
Description: Lost connection to central network element
Location: Norrköping

Occured: CET/CEST
Service(s) restored: CET/CEST

History:
2025-04-22 09:54 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-22 09:29 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2384944
Fault type: Power work
Description: Multiple customer affecting fault
Location: Örebro

Occured: 2025-04-22 08:02 CET/CEST
Service(s) restored: 2025-04-22 12:51 CET/CEST

History:
2025-04-22 12:51 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-22 08:32 – Current ETR is 13:00, more information can be found on: https://www.eon.se/el/stromavbrott/pagaende // Nuvarande ETR är 13:00, mer information finns på EONs hemsida: https://www.eon.se/el/stromavbrott/pagaende
2025-04-22 08:31 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2025-04-22 08:25 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2384946
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Åkersberga

Occured: 2025-04-22 08:04 CET/CEST
Service(s) restored: 2025-04-22 10:00 CET/CEST

History:
2025-04-22 10:01 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-22 09:44 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2025-04-22 08:32 – Current ETR is 13:00, more information can be found on: https://www.eon.se/el/stromavbrott/pagaende // Nuvarande ETR är 13:00, mer information finns på EONs hemsida: https://www.eon.se/el/stromavbrott/pagaende
2025-04-22 08:29 – Current ETR is 10.00, more information can be found on https://www.eon.se/el/stromavbrott/pagaende // Nuvarande ETR är 10.00, mer informations finns på EONs hemsida https://www.eon.se/el/stromavbrott/pagaende
2025-04-22 08:28 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2025-04-22 08:25 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2384925
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Ekerö

Occured: 2025-04-22 06:52 CET/CEST
Service(s) restored: 2025-04-22 10:41 CET/CEST

History:
2025-04-22 10:41 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-22 07:31 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.
2025-04-22 06:54 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2384886
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Kungsbacka

Occured: 2025-04-21 12:28 CET/CEST
Service(s) restored: 2025-04-23 08:01 CET/CEST

History:
2025-04-23 08:15 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-21 15:31 – A field technician ordered to site for troubleshooting. ETA 16 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 16 timmar
2025-04-21 15:05 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2384823
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Norrtälje

Occured: 2025-04-21 08:35 CET/CEST
Service(s) restored: 2025-04-21 12:23 CET/CEST

History:
2025-04-21 12:22 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2025-04-21 11:38 – Cable fault detected. Technicians are working on remedying the issue. // Kabelfel lokaliserat. Tekniker arbetar med att avhjälpa felet.
2025-04-21 08:51 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-04-21 08:49 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
2025-04-21 08:42 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2384754
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Stora Sundby

Occured: 2025-04-20 20:49 CET/CEST
Service(s) restored: 2025-04-23 10:09 CET/CEST

History:
2025-04-23 07:23 – Repair work is ongoing. // Reparationsarbetet fortsätter.
2025-04-22 07:11 – A field technician ordered to site for troubleshooting.
2025-04-21 09:39 – Due to issue with access to site, troubleshooting will continue in the morning.
2025-04-21 04:47 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2384579
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Hälleforsnäs

Occured: 2025-04-18 09:42 CET/CEST
Service(s) restored: 2025-04-18 12:26 CET/CEST

History:
2025-04-18 12:26 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-18 09:48 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2384566
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Vagnhärad

Occured: 2025-04-18 06:08 CET/CEST
Service(s) restored: 2025-04-22 10:40 CET/CEST

History:
2025-04-22 10:40 – Outage is resolved and services are restored after the hardware replacement. // Driftstörning avhjälpt och tjänster återställda efter hårdvarubyte.
2025-04-22 07:25 – We currently have an outage, troubleshooting is ongoing.
2025-04-21 09:32 – Outage is resolved and services are restored.
2025-04-18 08:13 – We currently have an outage. Due to issue with access to site troubleshooting will be postponed until Tuesday 22/4.
2025-04-18 07:53 – We currently have an outage. Due to issue with access to site troubleshooting will be postponed until Monday 21/4.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2384263
Fault type: Faulty HW card
Description: Multiple customer affecting fault
Location: Helsinki

Occured: 2025-04-16 17:09 CET/CEST
Service(s) restored: 2025-04-16 19:15 CET/CEST

History:
2025-04-16 19:27 – Outage is resolved and services are restored after our technician on location replaced the faulty fan card where the fan blades had exploded with a spare fan card. No further outages expected. // Driftstörning avhjälpt och tjänster återställda efter vår tekniker på plats lyckats byta ut det fläktkort där fläktbladen hade exploderat med att nytt kort. Inga ytterligare störningar förväntas
2025-04-16 18:43 – A faulty fan card detected. Trying to source replacement. // Trasigt fläktkort identifierat. Försöker lokalisera ersättningskort.
2025-04-16 18:38 – Technician is on site and troubleshooting. // Tekniker på plats och har påbörjat felsökning.
2025-04-16 17:48 – A field technician dispatched to continue troubleshooting. // Fälttekniker skickad för att fortsätta felsökningen.
2025-04-16 17:45 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2384193
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Oxelösund

Occured: 2025-04-16 13:27 CET/CEST
Service(s) restored: 2025-04-16 13:44 CET/CEST

History:
2025-04-16 13:49 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-04-16 13:38 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2384112
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Uppsala

Occured: 2025-04-16 10:06 CET/CEST
Service(s) restored: 2025-04-16 10:35 CET/CEST

History:
2025-04-16 10:35 – Outage is resolved and services are restored after the power outage was remedied.