Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2384899
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Göteborg
Occured: 2025-04-21 22:26 CET/CEST
Service(s) restored: 2025-04-22 06:20 CET/CEST
History:
2025-04-22 06:19 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2025-04-22 02:32 – Subprovider informs that they have located the fiber cut and that their technicians has begun splicing the fiber. // Underleverantör meddelar att dom har hittat kabelskadan och att deras tekniker har påbörjat kabelskarvning.
2025-04-22 01:26 – Suspected cable fault. Troubleshooting is ongoing. // Felet misstänks bero på ett kabelfel. Felsökning pågår.
2025-04-21 23:57 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2025-04-21 23:05 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.