Tidigare händelser

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2389138
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Uppsala

Occured: 2025-05-02 14:47 CET/CEST
Service(s) restored: 2025-05-03 13:51 CET/CEST

History:
2025-05-02 23:44 – Repair work will continue in the morning, technician informs that they have measured multiple new cuts on the cable and need daylight to progress with fault correction.
2025-05-02 15:22 – We currently have a network disturbance caused by a cable cut. Technician has been dispatched and is en route to site to begin preparations for repairing. No ETR available at this time.

Ticket number: INC2389012
Location: Oslo
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2025-05-02 11:03 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2025-05-02 18:36 CET/CEST

Last update(s):

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2389013
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Mora

Occured: 2025-05-02 12:03 CET/CEST
Service(s) restored: 2025-05-02 14:06 CET/CEST

History:
2025-05-02 14:10 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-05-02 12:41 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2388861
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Trelleborg

Occured: 2025-05-02 09:05 CET/CEST
Service(s) restored: 2025-05-02 09:30 CET/CEST

History:
2025-05-02 09:33 – Outage is resolved and services are restored . // Driftstörning avhjälpt och tjänster återställda.
2025-05-02 09:30 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-05-02 09:19 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2388611
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Oulu

Occured: 2025-05-01 07:46 CET/CEST
Service(s) restored: 2025-05-01 18:20 CET/CEST

History:
2025-05-01 18:49 – All services are restored. // Alla tjänster är återställda
2025-05-01 15:10 – Subprovider is preparing for repairing damage in their network. ETR has not been provided yet.
2025-05-01 09:26 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2025-05-01 09:02 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.