Tidigare händelser

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2389448
Fault type: Currently unknown
Description: Lost connection to central network element
Location: Ystad

Occured: 2025-05-05 01:22 CET/CEST
Service(s) restored: 2025-05-05 07:44 CET/CEST

History:
2025-05-05 09:18 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-05-05 03:52 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2389434
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Skövde

Occured: 2025-05-04 21:49 CET/CEST
Service(s) restored: 2025-05-06 09:12 CET/CEST

History:
2025-05-06 09:56 – [code]

Incident resolved.

Details:
Location: Skövde
Description: Multiple customer affecting fault
Root cause: Power issue
Fault occurred: 2025-05-04 21:49:54
Fault corrected: 2025-05-06 09:12:47
Duration: 1 Day 11 Hours 22 Minutes

This is a Permanent solution

What caused the incident?

A fuse had blown in the building

What was done to fix the incident?

Fixed the fuse, so the power is now restored in the building.

Above messages are machine translated. See the original messages below.

What caused the incident?

A fuse had blown in the building

What was done to fix the incident?

Fixed the fuse, so the power is now restored in the building.

[/code]
2025-05-06 09:36 – [code]

Incident resolved.

Details:
Location: Skövde
Description: Multiple customer affecting fault
Root cause: Power issue
Fault occurred: 2025-05-04 21:49:54
Fault corrected: 2025-05-06 09:12:47
Duration: 1 Day 11 Hours 22 Minutes

This is a Permanent solution

What caused the incident?

A fuse had blown in the building

What was done to fix the incident?

Fixed the fuse, so the power is now restored in the building.

Above messages are machine translated. See the original messages below.

What caused the incident?

A fuse had blown in the building

What was done to fix the incident?

Fixed the fuse, so the power is now restored in the building.

[/code]
2025-05-06 09:16 – [code]

Incident resolved.

Details:
Location: Skövde
Description: Multiple customer affecting fault
Root cause: Power issue
Fault occurred: 2025-05-04 21:49:54
Fault corrected: 2025-05-06 09:12:47
Duration: 1 Day 11 Hours 22 Minutes

This is a Permanent solution

What caused the incident?

A fuse had blown in the building

What was done to fix the incident?

Fixed the fuse, so the power is now restored in the building.

Above messages are machine translated. See the original messages below.

What caused the incident?

A fuse had blown in the building

What was done to fix the incident?

Fixed the fuse, so the power is now restored in the building.

[/code]
2025-05-06 06:45 – [code]We are still experiencing disturbance in the network.

Latest updates:

Technician has been dispatched to investigate.

[/code]
2025-05-05 11:52 – [code]We are still experiencing disturbance in the network.

Latest updates:

Troubleshooting in progress.

[/code]
2025-05-04 22:44 – We currently have an outage, troubleshooting is ongoing.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2389429
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Grödinge

Occured: 2025-05-04 20:24 CET/CEST
Service(s) restored: 2025-05-04 22:05 CET/CEST

History:
2025-05-04 22:11 – All services are restored.
2025-05-04 21:44 – We currently have an outage, troubleshooting is ongoing.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2389149
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Enköping

Occured: 2025-05-02 14:52 CET/CEST
Service(s) restored: 2025-05-02 17:05 CET/CEST

History:
2025-05-02 17:04 – RFO:
What was the fault?
– Power outage
What caused the fault?
-Power outage
How was the fault fixed?
– Power restored
Is this a permanent solution?
– yes
2025-05-02 15:37 – Confirmed power outage with power company, they are estimating power to be restored at 16:05.
2025-05-02 15:30 – We currently have a network disturbance. Troubleshooting is ongoing.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2389138
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Uppsala

Occured: 2025-05-02 14:47 CET/CEST
Service(s) restored: 2025-05-03 13:51 CET/CEST

History:
2025-05-02 23:44 – Repair work will continue in the morning, technician informs that they have measured multiple new cuts on the cable and need daylight to progress with fault correction.
2025-05-02 15:22 – We currently have a network disturbance caused by a cable cut. Technician has been dispatched and is en route to site to begin preparations for repairing. No ETR available at this time.

Ticket number: INC2389012
Location: Oslo
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2025-05-02 11:03 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2025-05-02 18:36 CET/CEST

Last update(s):

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2389013
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Mora

Occured: 2025-05-02 12:03 CET/CEST
Service(s) restored: 2025-05-02 14:06 CET/CEST

History:
2025-05-02 14:10 – Outage is resolved and services are restored after the power outage was remedied. // Driftstörning avhjälpt och tjänster återställda efter att strömfel åtgärdades.
2025-05-02 12:41 – There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue. // Det är för närvarande ett strömavbrott i området som påverkar vår nätverksutrustning. Nätägaren arbetar med att avhjälpa felet.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2388861
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Trelleborg

Occured: 2025-05-02 09:05 CET/CEST
Service(s) restored: 2025-05-02 09:30 CET/CEST

History:
2025-05-02 09:33 – Outage is resolved and services are restored . // Driftstörning avhjälpt och tjänster återställda.
2025-05-02 09:30 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-05-02 09:19 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.