Tidigare händelser

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2380897
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Skövde

Occured: 2025-04-07 22:18 CET/CEST
Service(s) restored: 2025-04-08 08:00 CET/CEST

History:
2025-04-08 08:00 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-07 22:54 – A field technician ordered to site for troubleshooting. ETA 8 hours // Fälttekniker beställd för felsökning på plats. Beräknad ankomsttid: 8 timmar
2025-04-07 22:38 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2380792
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Karlstad

Occured: 2025-04-06 19:07 CET/CEST
Service(s) restored: 2025-04-08 10:44 CET/CEST

History:
2025-04-07 16:58 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-04-07 15:47 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2373546
Location: Höllviken
Description: Multiple customer affecting fault
Fault type: Currently unknown

Occurred: 2025-03-18 16:07 CET/CEST
Estimated Time of Repair: To be announced

Status: Troubleshooting in progress
Next update: 2025-04-30 12:00 CET/CEST

Last update(s):
2025-04-04 16:38 – We currently have an disturbance affecting the service quality, packet loss and latency might be experienced. We have requested configuration change in subproviders network to correct the issue. // Vi har för närvarande en driftstörning som påverkar Internettrafik och IP-Transit. Till följd utav denna störning kan även IP-telefoni och drifttjänster påverkas. Vi har beställt en uppgradering för att åtgärda problemet.
2025-03-24 10:04 – We have requested configuration change in subproviders network to correct the issue.
2025-03-18 16:18 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2380754
Fault type: Currently unknown
Description: Lost connection to central network element
Location: Uddevalla

Occured: 2025-04-07 14:41 CET/CEST
Service(s) restored: 2025-04-07 14:55 CET/CEST

History:
2025-04-07 14:59 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-07 14:50 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2380700
Fault type: Currently unknown
Description: Lost connection to central network element
Location: Helsingborg

Occured: 2025-04-07 12:27 CET/CEST
Service(s) restored: 2025-04-07 15:39 CET/CEST

History:
2025-04-07 15:39 – All services are restored.
2025-04-07 13:49 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.

Ticket number: INC2380616
Fault type: Currently unknown
Description: Lost connection to central network element
Location: Frösön

Occured: 2025-04-07 09:06 CET/CEST
Service(s) restored: 2025-04-07 13:38 CET/CEST

History:
2025-04-07 13:38 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-07 12:06 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-04-07 11:36 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.

Ticket number: INC2380326
Location: Höganäs
Description: Multiple customer affecting fault
Fault type: Faulty HW card

Occurred: 2025-04-07 05:37 CET/CEST
Estimated Time of Repair: To be announced

Status: Replacement parts ordered. Parts expected on-site
Next update: 2025-04-07 23:13 CET/CEST

Last update(s):
2025-04-07 22:13 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-07 16:44 – Awaiting delivery of replacement equipment and parts. // Väntar på leverans av ersättningsutrustning och reservdelar.
2025-04-07 13:20 – A hardware fault detected. Replacement unit has been ordered. // Hårdvarufel lokaliserat. Ersättningsutrustning beställd.
2025-04-07 11:33 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-04-07 11:06 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
2025-04-07 10:08 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
2025-04-07 06:23 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.