Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2386468
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Falkenberg
Occured: 2025-04-25 09:55 CET/CEST
Service(s) restored: 2025-04-25 16:12 CET/CEST
History:
2025-04-25 16:14 – RFO:
What was the fault?
– Faulty patch.
What caused the fault?
– Patch was damaged.
How was the fault fixed?
– Technician from sub provider swapped the faulty patch in their station.
Is this a permanent solution?
– Yes
2025-04-25 16:14 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2025-04-25 16:02 – Technician is still out and troubleshooting. / Tekniker är fortfarande ute och felsöker.
2025-04-25 14:11 – Technician from our sub provider is out and troubleshooting. // Tekniker från vår underleverantör är ute och felsöker.
2025-04-25 10:07 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-04-25 10:06 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.