Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2386090
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Strömstad – Oslo
Occured: 2025-04-24 12:29 CET/CEST
Service(s) restored: 2025-04-24 18:16 CET/CEST
History:
2025-04-24 18:24 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2025-04-24 17:57 – Technician measured location of potential cable cut. Technician is on his way to locate fault. // Teknikern har mätt ett potentiellt fiberbrott på kabeln och är på väg till platsen.
2025-04-24 17:20 – Technician from our sub provider is still troubleshooting. // Tekniker från vår underleverantör felsöker fortfarande.
2025-04-24 13:42 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2025-04-24 12:34 – We currently have network disturbance. Troubleshooting ongoing.