Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2385786
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Eskilstuna
Occured: 2025-04-23 16:35 CET/CEST
Service(s) restored: 2025-04-24 09:22 CET/CEST
History:
2025-04-24 09:22 – RFO:
What was the fault?
– Hardware failure
What caused the fault?
– Hardware failure
How was the fault fixed?
– Hardware replaced
Is this a permanent solution?
– Yes
2025-04-23 20:23 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-04-23 20:17 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.