Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2244883
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Stockholm, Bromma – Solna
Occured: 2024-04-26 13:32 CET/CEST
Service(s) restored: 2024-04-26 16:04 CET/CEST
History:
2024-04-26 17:34 – Outage is resolved and services are restored after issue with software was resolved by emergency rebooting the affected device. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter mjukvaruproblem åtgärdats med hjälp av akut omstart av den påverkade utrustningen. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-04-26 16:13 – Services are restored. Awaiting confirmation from customers. If you still experience any issues please contact GlobalConnect Service Desk. // Tjänster återställda. Inväntar bekräftelse från kunder. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2024-04-26 15:51 – An issue with one of our devices is causing major issue for customers, and an emergency reboot will take place shortly. // Ett problem med en av våra utrustning orsakar stora problem för kunder, en akut omstart kommer ske inom kort.
2024-04-26 15:08 – Many alarms have cleared but some customers are still experiencing issues. Situation is being investigated and troubleshooting is still ongoing. // Många larm har återställts men vissa kunder upplever fortfarande problem. Situationen undersöks och felsökning fortsätter.
2024-04-26 14:03 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.