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Past Incidents

Saturday 19th November 2022

IP-Only Fibernät Automatiskt uppdatering: ÅRJÄNG

Ticket Number: INC2074361
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÅRJÄNG
Occured: 19/11/2022 18:13 UTC
Estimated Time of Repair: 19/11/2022 23:00 UTC
Service(s) Restored: 19/11/2022 21:15 UTC

Details:
19/11/2022 19:01 UTC We currently have an outage, troubleshooting is ongoing.
19/11/2022 19:03 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
19/11/2022 20:00 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
19/11/2022 23:00 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.

IP-Only Fibernät Automatiskt uppdatering: Testfredag

Disturbance resolved and services restored. If you are still experiencing issues with your service please contact GlobalConnect support.

Fault type: Maintenance
Description: Multiple customer affecting fault
Location: Testfredag

Occured: 2022-11-18 15:11 CET/CEST
Service(s) restored: 2022-11-18 15:11 CET/CEST

History:
2022-11-18 15:23 – After resolve #1
2022-11-18 15:22 – Resolved #1
2022-11-18 15:19 – Update #2
2022-11-18 15:14 – Update #1

IP-Only Fibernät Automatiskt uppdatering: MELLERUD, TRANDARED

Ticket Number: INC2074326
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: MELLERUD, TRANDARED
Occured: 19/11/2022 00:44 UTC
Estimated Time of Repair: 19/11/2022 05:00 UTC
Service(s) Restored: 19/11/2022 01:00 UTC

Details:
19/11/2022 01:37 UTC We currently have an outage, troubleshooting is ongoing.
19/11/2022 02:11 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Friday 18th November 2022

Byte av elmätare - Airfiber, scheduled 3 weeks ago

Byte av elmätare påverkar våra Airfiber-kunder mellan 13:00 - 15:00.

IP-Only Fibernät Automatiskt uppdatering: HOFORS, TORSÅKER

Ticket Number: INC2074297
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: HOFORS, TORSÅKER
Occured: 18/11/2022 17:22 UTC
Estimated Time of Repair: 18/11/2022 22:00 UTC
Service(s) Restored:

Details:
18/11/2022 17:42 UTC We currently have an outage, troubleshooting is ongoing.
18/11/2022 17:46 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
18/11/2022 18:13 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.

IP-Only Fibernät Automatiskt uppdatering: Testfredag

Disturbance resolved and services restored. If you are still experiencing issues with your service please contact GlobalConnect support.

Fault type: Maintenance
Description: Multiple customer affecting fault
Location: Testfredag

Occured: 2022-11-18 15:11 CET/CEST
Service(s) restored: 2022-11-18 15:11 CET/CEST

History:
2022-11-18 15:23 – After resolve #1
2022-11-18 15:22 – Resolved #1
2022-11-18 15:19 – Update #2
2022-11-18 15:14 – Update #1

IP-Only Fibernät Automatiskt uppdatering: Testfredag

Ticket number: INC2074276
Location: Testfredag
Desciption: Multiple customer affecting fault
Fault type: Maintenance

Occured: 2022-11-18 15:11 CET/CEST
Estimated Time of Repair: 2022-11-18 15:30 CET/CEST

Status: Fault correction in progress
Next update: 2022-11-18 16:19 CET/CEST

Last update(s):
2022-11-18 15:19 – Update #2
2022-11-18 15:14 – Update #1

IP-Only Fibernät Automatiskt uppdatering: OSBY

Ticket Number: INC2074265
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: OSBY
Occured: 18/11/2022 12:28 UTC
Estimated Time of Repair: 18/11/2022 21:00 UTC
Service(s) Restored: 18/11/2022 14:32 UTC

Details:
18/11/2022 13:16 UTC We currently have an outage, troubleshooting is ongoing.
18/11/2022 13:29 UTC A field technician ordered to site for troubleshooting.
18/11/2022 16:15 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: SOLNA

Ticket Number: INC2074261
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SOLNA
Occured: 18/11/2022 12:19 UTC
Estimated Time of Repair: 18/11/2022 22:00 UTC
Service(s) Restored: 18/11/2022 14:20 UTC

Details:
18/11/2022 12:58 UTC We currently have an outage, troubleshooting is ongoing.
18/11/2022 13:11 UTC A field technician ordered to site for troubleshooting. ETA 6 hours
18/11/2022 14:20 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: RIMFORSA

Ticket Number: INC2074119
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: RIMFORSA
Occured: 18/11/2022 08:17 UTC
Estimated Time of Repair: 18/11/2022 13:00 UTC
Service(s) Restored: 18/11/2022 13:04 UTC

Details:
18/11/2022 09:37 UTC We currently have an outage due to a power outage, troubleshooting is ongoing.
18/11/2022 13:38 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: SKÄRBLACKA

Ticket Number: INC2074042
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SKÄRBLACKA
Occured: 18/11/2022 03:00 UTC
Estimated Time of Repair: 18/11/2022 16:00 UTC
Service(s) Restored: 18/11/2022 14:11 UTC

Details:
18/11/2022 04:32 UTC We currently have an outage, troubleshooting is ongoing.
18/11/2022 05:45 UTC A field technician ordered to site for troubleshooting.
18/11/2022 09:54 UTC A disturbance detected in our sub provider’s network. Sub provider have ordered replacement equipment
18/11/2022 13:47 UTC Awaiting confirmation from subprovider that spare parts have arrived and technician is on the way to replace faulty hardware.
18/11/2022 14:12 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: TRELLEBORG

Ticket Number: INC2074040
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: TRELLEBORG
Occured: 18/11/2022 03:35 UTC
Estimated Time of Repair: 18/11/2022 15:00 UTC
Service(s) Restored: 18/11/2022 12:00 UTC

Details:
18/11/2022 04:29 UTC We currently have an outage, troubleshooting is ongoing.
18/11/2022 05:19 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
18/11/2022 09:31 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
18/11/2022 13:44 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Thursday 17th November 2022

IP-Only Fibernät Automatiskt uppdatering: NACKA

Ticket Number: INC2074029
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: NACKA
Occured: 17/11/2022 21:32 UTC
Estimated Time of Repair: 18/11/2022 02:00 UTC
Service(s) Restored: 18/11/2022 01:00 UTC

Details:
17/11/2022 22:39 UTC We currently have an outage, troubleshooting is ongoing.
18/11/2022 01:18 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: LERUM

Ticket Number: INC2074021
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: LERUM
Occured: 17/11/2022 20:00 UTC
Estimated Time of Repair: 18/11/2022 04:00 UTC
Service(s) Restored: 18/11/2022 01:55 UTC

Details:
17/11/2022 20:25 UTC We currently have an outage, troubleshooting is ongoing.
17/11/2022 21:11 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
18/11/2022 01:17 UTC Field technician on site has detected a disturbance in our sub provider’s network. Troubleshooting is ongoing with sub provider
18/11/2022 02:20 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
18/11/2022 02:57 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ENKÖPING

Ticket Number: INC2074013
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ENKÖPING
Occured: 18/11/2022 01:00 UTC
Estimated Time of Repair: 18/11/2022 03:00 UTC
Service(s) Restored: 18/11/2022 03:00 UTC

Details:
17/11/2022 19:07 UTC We currently have an outage that affects customers with remote desktop services, troubleshooting is ongoing.
18/11/2022 02:56 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: BRO

Ticket Number: INC2074003
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: BRO
Occured: 17/11/2022 14:44 UTC
Estimated Time of Repair: 18/11/2022 12:00 UTC
Service(s) Restored: 18/11/2022 09:35 UTC

Details:
17/11/2022 17:13 UTC We currently have an outage, troubleshooting is ongoing.
18/11/2022 07:38 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
18/11/2022 10:01 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: GOTLAND

Ticket Number: INC2073851
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: GOTLAND
Occured: 17/11/2022 09:01 UTC
Estimated Time of Repair: 18/11/2022 14:00 UTC
Service(s) Restored: 18/11/2022 10:45 UTC

Details:
17/11/2022 09:16 UTC We currently have an outage, troubleshooting is ongoing.
17/11/2022 09:57 UTC A field technician ordered to site for troubleshooting. ETA 2 hours
17/11/2022 10:43 UTC Cable fault detected. Technicians are working on remedying the issue.
17/11/2022 11:44 UTC Field technician is sourcing material for the repair and will then go to site. ETA 1 hour.
17/11/2022 15:01 UTC Technician has begun splicing the fiber.
17/11/2022 16:08 UTC Repair work is ongoing.
17/11/2022 18:21 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.
18/11/2022 09:12 UTC Another fault have occurred after the splice work was done, field technician onsite to restore the renaming services.
18/11/2022 10:45 UTC Erroneous splicing fixed, services restored.

IP-Only Fibernät Automatiskt uppdatering: ÄLVÄNGEN

Ticket Number: INC2073797
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÄLVÄNGEN
Occured: 17/11/2022 01:27 UTC
Estimated Time of Repair: 18/11/2022 15:00 UTC
Service(s) Restored: 18/11/2022 13:31 UTC

Details:
17/11/2022 02:35 UTC We currently have an outage, troubleshooting is ongoing.
17/11/2022 05:16 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
17/11/2022 10:02 UTC The cause of the disturbance is not yet identified. Estimated time of repair is pushed back and troubleshooting is still ongoing.
17/11/2022 13:11 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.
17/11/2022 18:32 UTC Disturbance returned 16:40 CET. The site responsible will be contacted tomorrow to investigate the power supply for the site.
18/11/2022 12:26 UTC Electrician has collected keys to access the site at Älvängen.
18/11/2022 13:32 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Wednesday 16th November 2022

IP-Only Fibernät Automatiskt uppdatering: LJUNGDALEN

Ticket Number: INC2073640
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: LJUNGDALEN
Occured: 16/11/2022 12:51 UTC
Estimated Time of Repair: 17/11/2022 17:00 UTC
Service(s) Restored: 17/11/2022 14:20 UTC

Details:
16/11/2022 12:52 UTC We currently have an outage, troubleshooting is ongoing.
16/11/2022 13:01 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
16/11/2022 17:22 UTC The field technician has found the cause, which is a broken generator on site. A service technician will be dispatched tomorrow.
17/11/2022 16:12 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.
17/11/2022 16:12 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: LJUNGBY

Ticket Number: INC2073625
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: LJUNGBY
Occured: 16/11/2022 11:23 UTC
Estimated Time of Repair: 16/11/2022 22:00 UTC
Service(s) Restored: 16/11/2022 20:21 UTC

Details:
16/11/2022 11:46 UTC We currently have an outage, troubleshooting is ongoing.
16/11/2022 11:58 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
16/11/2022 14:08 UTC A field technician ordered to site by subprovider for troubleshooting.
16/11/2022 14:35 UTC Cable fault detected. Technicians are working on remedying the issue.
16/11/2022 19:29 UTC Technician is preparing last splice point before they start patching cables.
16/11/2022 20:21 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: LUND

Ticket Number: INC2073604
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: LUND
Occured: 16/11/2022 10:05 UTC
Estimated Time of Repair: 16/11/2022 12:00 UTC
Service(s) Restored: 16/11/2022 10:45 UTC

Details:
16/11/2022 10:14 UTC We currently have an outage, troubleshooting is ongoing.
16/11/2022 10:44 UTC Services are restored. Tech accidentally touched the wrong fiber patch. We will keep this disturbance ticket open until we get confirmation that work on site is completed.
16/11/2022 13:17 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: ARVIDSJAUR

Ticket Number: INC2073595
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ARVIDSJAUR
Occured: 16/11/2022 09:25 UTC
Estimated Time of Repair: 16/11/2022 13:00 UTC
Service(s) Restored: 16/11/2022 11:00 UTC

Details:
16/11/2022 09:51 UTC We currently have an outage caused by a power outage in the area, netowner is working to correct the issue.
16/11/2022 11:07 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: KROKOM

Ticket Number: INC2073589
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: KROKOM
Occured: 16/11/2022 08:53 UTC
Estimated Time of Repair: 16/11/2022 22:00 UTC
Service(s) Restored: 16/11/2022 19:00 UTC

Details:
16/11/2022 09:38 UTC We currently have an outage, troubleshooting is ongoing.
16/11/2022 10:35 UTC A field technician ordered to site for troubleshooting.
16/11/2022 14:02 UTC Cable fault detected. Technicians are working on remedying the issue.
16/11/2022 19:13 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: Testland

Driftstörning avhjälpt och tjänster återställda. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.

Orsak: Underhåll
Beskrivning: Fel som påverkar flera kunder
Område: Testland

Inträffade: 2022-11-15 10:01 CET/CEST
Tjänst(er) återställda: 2022-11-15 10:10 CET/CEST

IP-Only Fibernät Automatiskt uppdatering: ANDERSLÖV

Ticket Number: INC2073530
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ANDERSLÖV
Occured: 18/11/2022 06:21 UTC
Estimated Time of Repair: 18/11/2022 12:00 UTC
Service(s) Restored: 18/11/2022 09:10 UTC

Details:
18/11/2022 06:22 UTC We currently have an outage, troubleshooting is ongoing.
18/11/2022 06:23 UTC A field technician ordered to site for troubleshooting.
18/11/2022 09:52 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Tuesday 15th November 2022

IP-Only Fibernät Automatiskt uppdatering: Testland

Driftstörning avhjälpt och tjänster återställda. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.

Orsak: Underhåll
Beskrivning: Fel som påverkar flera kunder
Område: Testland

Inträffade: 2022-11-15 10:01 CET/CEST
Tjänst(er) återställda: 2022-11-15 10:10 CET/CEST

Monday 14th November 2022

IP-Only Fibernät Automatiskt uppdatering: ANDERSLÖV

Ticket Number: INC2073173
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ANDERSLÖV
Occured: 14/11/2022 14:26 UTC
Estimated Time of Repair: 14/11/2022 22:00 UTC
Service(s) Restored: 14/11/2022 20:09 UTC

Details:
14/11/2022 15:54 UTC We currently have an outage, troubleshooting is ongoing.
14/11/2022 17:20 UTC Cable fault detected within our sub providers network. The sub provider is working on remedying the issue.
14/11/2022 20:40 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
14/11/2022 22:05 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: TRELLEBORG

Ticket Number: INC2073053
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: TRELLEBORG
Occured: 14/11/2022 10:03 UTC
Estimated Time of Repair: 14/11/2022 14:00 UTC
Service(s) Restored: 14/11/2022 12:25 UTC

Details:
14/11/2022 10:07 UTC We currently have an outage, troubleshooting is ongoing.
14/11/2022 11:21 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
14/11/2022 12:49 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: RUNMARÖ

Ticket Number: INC2073027
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: RUNMARÖ
Occured: 14/11/2022 08:14 UTC
Estimated Time of Repair: 14/11/2022 15:00 UTC
Service(s) Restored: 14/11/2022 12:37 UTC

Details:
14/11/2022 08:43 UTC We currently have an outage, troubleshooting is ongoing.
14/11/2022 12:39 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: SKEPPSDAL

Ticket Number: INC2073002
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: SKEPPSDAL
Occured: 14/11/2022 08:19 UTC
Estimated Time of Repair: 14/11/2022 12:00 UTC
Service(s) Restored: 14/11/2022 09:13 UTC

Details:
14/11/2022 08:23 UTC We currently have an outage, troubleshooting is ongoing.
14/11/2022 11:05 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: NACKA

Ticket Number: INC2072997
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: NACKA
Occured: 14/11/2022 08:00 UTC
Estimated Time of Repair: 14/11/2022 17:00 UTC
Service(s) Restored: 14/11/2022 12:40 UTC

Details:
14/11/2022 08:13 UTC We currently have an outage, troubleshooting is ongoing.
14/11/2022 09:46 UTC A field technician ordered to site for troubleshooting.
14/11/2022 12:44 UTC Outage is resolved and services are restored after the configuration error was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: OSBY

Ticket Number: INC2072961
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: OSBY
Occured: 14/11/2022 07:05 UTC
Estimated Time of Repair: 14/11/2022 13:00 UTC
Service(s) Restored: 14/11/2022 12:00 UTC

Details:
14/11/2022 07:17 UTC We currently have an outage due to planned maintenance by power supplier.
14/11/2022 12:07 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Sunday 13th November 2022

IP-Only Fibernät Automatiskt uppdatering: ESLÖV

Ticket Number: INC2072824
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ESLÖV
Occured: 13/11/2022 14:15 UTC
Estimated Time of Repair: 16/11/2022 17:00 UTC
Service(s) Restored: 16/11/2022 16:00 UTC

Details:
13/11/2022 14:46 UTC We currently have an outage, troubleshooting is ongoing.
13/11/2022 15:36 UTC A field technician dispatched to continue troubleshooting. ETA 2 hours
13/11/2022 19:04 UTC The cause of the disturbance is not yet identified. Estimated time of repair is pushed back and troubleshooting is still ongoing.
13/11/2022 20:49 UTC The cause of the disturbance is not yet identified. Estimated time of repair is pushed back and troubleshooting is still ongoing.
13/11/2022 23:27 UTC A hardware fault detected. Replacement unit has been ordered.

Estomated time of repair is pushed back
14/11/2022 02:54 UTC Awaiting delivery of replacement equipment and parts.
14/11/2022 05:34 UTC A field technician ordered to site for troubleshooting and hardware change.
14/11/2022 14:10 UTC After swap of the optical hardware it became apparent that the issue seemed to be caused by the network equiment itself, which in turn needs to be replaced. New equipment has been procured and prepared for delivery. Due to delivery times, the ETR is moved til tomorrow afternoon.
15/11/2022 15:50 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
15/11/2022 19:32 UTC The disturbance is suspected be within our sub provider’s network. Troubleshooting is ongoing with sub provider
16/11/2022 07:25 UTC The fault is not in our subproviders network, troubleshooting is ongoing.
16/11/2022 10:55 UTC A Field technician together with 3rd line technician is rerouting the circuit. ETR is pushed back.
16/11/2022 13:50 UTC Services are successively being restored as repairs continue.
16/11/2022 18:44 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.