Ticket Number: 000000000981470
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HAMRÅNGE
Occured: 15/11/2020 15:45 UTC
Estimated Time of Repair: 18/11/2020 13:00 UTC
Service(s) Restored: 18/11/2020 09:00 UTC
Details:
15/11/2020 16:02 UTC We currently have an outage, troubleshooting is ongoing.
15/11/2020 18:20 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
15/11/2020 20:20 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
15/11/2020 20:45 UTC Awaiting delivery of replacement equipment and parts.
16/11/2020 11:38 UTC Troubleshooting is ongoing with sub provider.
16/11/2020 13:51 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
16/11/2020 14:24 UTC Replacement equipment and parts have arrived. The replacement parts was however also broken and our sub provider have pushed the ETR back
16/11/2020 17:14 UTC We have been in contact with
our sub-provider and awaiting an update on the current situation for the replacement of spares.
16/11/2020 17:32 UTC Still awaiting further update from subcontractor.
16/11/2020 17:40 UTC Replacement equipment and parts have arrived. Technician has just received spare parts and will be on site in approx. 1 hour to replace the hardware.
16/11/2020 19:02 UTC Technician initiates work to replace hardware.
16/11/2020 20:01 UTC Hardware has been replaced, however, problems still remain. Troubleshooting is ongoing with a sub-provider and technician on-site.
New ETR set.
16/11/2020 21:04 UTC The issue remains after replacing the hardware, troubleshooting is ongoing with our sub-provider. New ETR has been set.
16/11/2020 21:36 UTC Unfortunately due to unforseen issues following the remaining faults on the circuit after the hardware swap more troubleshooting is required. This will be done during the morning.
17/11/2020 08:30 UTC Sub provider found the issue and need to dispatch a new tech ot resolve this. New ETR has been set.
17/11/2020 10:46 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.
17/11/2020 11:33 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
17/11/2020 12:39 UTC Awaiting delivery of replacement equipment and parts.
Lengthy drive for courier, ETR moved forward.
17/11/2020 18:02 UTC Replacement equipment and parts have arrived.
17/11/2020 18:26 UTC Technician initiates work to replace hardware.
17/11/2020 19:34 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
Sub-provider can’t remedy disturbance until tomorrow morning at the earliest.
18/11/2020 06:58 UTC Troubleshooting is ongoing with sub provider.
New ETR set to: 2020-11-18 14:00
18/11/2020 12:02 UTC Outage is resolved and services are restored after the configuration error was remedied. If you still experience any issues please contact GlobalConnect Service Desk.