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Past Incidents

Monday 16th November 2020

IP-Only Fibernät Automatiskt uppdatering: HORNDAL

Ticket Number: 000000000981627
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HORNDAL
Occured: 16/11/2020 03:00 UTC
Estimated Time of Repair: 16/11/2020 10:00 UTC
Service(s) Restored: 16/11/2020 07:02 UTC

Details:
16/11/2020 06:38 UTC We currently have an outage, troubleshooting is ongoing.
16/11/2020 07:25 UTC Outage is resolved and services are restored after the configuration error was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: HERRLJUNGA, VÅRGÅRDA

Ticket Number: 000000000981579
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HERRLJUNGA, VÅRGÅRDA
Occured: 16/11/2020 05:01 UTC
Estimated Time of Repair: 16/11/2020 07:00 UTC
Service(s) Restored: 16/11/2020 06:50 UTC

Details:
16/11/2020 05:14 UTC We currently have an outage, troubleshooting is ongoing with supplier.
16/11/2020 05:38 UTC Some WLS services have been restored. Repair work is ongoing.
16/11/2020 05:52 UTC Repair work is ongoing. ETR is set to 08:00 (CET)
16/11/2020 06:52 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
16/11/2020 07:29 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: TORUP

Ticket Number: 000000000981569
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: TORUP
Occured: 16/11/2020 04:02 UTC
Estimated Time of Repair: 17/11/2020 14:00 UTC
Service(s) Restored: 17/11/2020 11:50 UTC

Details:
16/11/2020 04:07 UTC We currently have an outage, troubleshooting is ongoing.
16/11/2020 08:47 UTC A hardware fault detected. Replacement unit has been ordered.
17/11/2020 10:33 UTC Replacement equipment and parts have arrived.
17/11/2020 12:00 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: GÖTEBORG

Ticket Number: 000000000981564
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: GOTHENBURG
Occured: 16/11/2020 02:30 UTC
Estimated Time of Repair: 16/11/2020 03:33 UTC
Service(s) Restored: 16/11/2020 03:33 UTC

Details:
16/11/2020 02:48 UTC We currently have an outage, troubleshooting is ongoing.
16/11/2020 03:35 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: VÅRGÅRDA

Ticket Number: 000000000981519
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: VÅRGÅRDA
Occured: 15/11/2020 22:22 UTC
Estimated Time of Repair: 16/11/2020 05:00 UTC
Service(s) Restored: 16/11/2020 03:42 UTC

Details:
15/11/2020 22:49 UTC We currently have an outage, troubleshooting is ongoing.
15/11/2020 23:40 UTC A disturbance detected in our sub provider’s network. Reason for outage is a planned work on fiber. Abort work is not possible.
16/11/2020 03:42 UTC All services are restored.

Sunday 15th November 2020

IP-Only Fibernät Automatiskt uppdatering: HAMRÅNGE

Ticket Number: 000000000981470
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HAMRÅNGE
Occured: 15/11/2020 15:45 UTC
Estimated Time of Repair: 18/11/2020 13:00 UTC
Service(s) Restored: 18/11/2020 09:00 UTC

Details:
15/11/2020 16:02 UTC We currently have an outage, troubleshooting is ongoing.
15/11/2020 18:20 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
15/11/2020 20:20 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
15/11/2020 20:45 UTC Awaiting delivery of replacement equipment and parts.
16/11/2020 11:38 UTC Troubleshooting is ongoing with sub provider.
16/11/2020 13:51 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
16/11/2020 14:24 UTC Replacement equipment and parts have arrived. The replacement parts was however also broken and our sub provider have pushed the ETR back
16/11/2020 17:14 UTC We have been in contact with
our sub-provider and awaiting an update on the current situation for the replacement of spares.
16/11/2020 17:32 UTC Still awaiting further update from subcontractor.
16/11/2020 17:40 UTC Replacement equipment and parts have arrived. Technician has just received spare parts and will be on site in approx. 1 hour to replace the hardware.
16/11/2020 19:02 UTC Technician initiates work to replace hardware.
16/11/2020 20:01 UTC Hardware has been replaced, however, problems still remain. Troubleshooting is ongoing with a sub-provider and technician on-site.
New ETR set.
16/11/2020 21:04 UTC The issue remains after replacing the hardware, troubleshooting is ongoing with our sub-provider. New ETR has been set.
16/11/2020 21:36 UTC Unfortunately due to unforseen issues following the remaining faults on the circuit after the hardware swap more troubleshooting is required. This will be done during the morning.
17/11/2020 08:30 UTC Sub provider found the issue and need to dispatch a new tech ot resolve this. New ETR has been set.
17/11/2020 10:46 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.
17/11/2020 11:33 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
17/11/2020 12:39 UTC Awaiting delivery of replacement equipment and parts.
Lengthy drive for courier, ETR moved forward.
17/11/2020 18:02 UTC Replacement equipment and parts have arrived.
17/11/2020 18:26 UTC Technician initiates work to replace hardware.
17/11/2020 19:34 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
Sub-provider can’t remedy disturbance until tomorrow morning at the earliest.
18/11/2020 06:58 UTC Troubleshooting is ongoing with sub provider.

New ETR set to: 2020-11-18 14:00
18/11/2020 12:02 UTC Outage is resolved and services are restored after the configuration error was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Saturday 14th November 2020

No incidents reported

Friday 13th November 2020

IP-Only Fibernät Automatiskt uppdatering: WIFI

Ticket Number: 000000000979525
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: WIFI
Occured: 13/11/2020 09:42 UTC
Estimated Time of Repair: 13/11/2020 17:00 UTC
Service(s) Restored: 13/11/2020 14:20 UTC

Details:
13/11/2020 09:56 UTC We currently have an outage, troubleshooting is ongoing.
13/11/2020 10:00 UTC Troubleshooting still ongoing, third line has been activated.
13/11/2020 13:36 UTC Troubleshooting is ongoing.
13/11/2020 14:17 UTC Configuration changes are being made to restore the service that are still down.
13/11/2020 14:20 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: KOLSVA

Ticket Number: 000000000979241
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: KOLSVA
Occured: 13/11/2020 04:48 UTC
Estimated Time of Repair: 13/11/2020 12:00 UTC
Service(s) Restored: 13/11/2020 10:11 UTC

Details:
13/11/2020 04:59 UTC We currently have an outage, troubleshooting is ongoing.
13/11/2020 06:52 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
13/11/2020 10:11 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: BOTKYRKA TUMBA

Ticket Number: 000000000979223
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: BOTKYRKA TUMBA
Occured: 13/11/2020 03:00 UTC
Estimated Time of Repair: 13/11/2020 07:00 UTC
Service(s) Restored: 13/11/2020 04:03 UTC

Details:
13/11/2020 02:58 UTC We currently have an outage, troubleshooting is ongoing.
13/11/2020 04:03 UTC Services are restored. Awaiting confirmation from technician that the outage is solved to close this ticket.

Thursday 12th November 2020

IP-Only Fibernät Automatiskt uppdatering: ODENSVI

Ticket Number: 000000000979160
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ODENSVI
Occured: 12/11/2020 19:54 UTC
Estimated Time of Repair: 13/11/2020 09:00 UTC
Service(s) Restored: 13/11/2020 08:18 UTC

Details:
12/11/2020 19:55 UTC We currently have an outage, troubleshooting is ongoing.
12/11/2020 19:56 UTC There is an ongoing power outage in the area affecting GlobalConnect equipment. Power supplier is working on solving the issue.
12/11/2020 22:49 UTC Repair work is ongoing.
13/11/2020 02:58 UTC Repair work is ongoing.
13/11/2020 03:58 UTC Power supplier is working on solving the issue. ETR postponed.
13/11/2020 08:30 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: VÄSTERHANINGE

Ticket Number: INC000005624513
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: VÄSTERHANINGE
Occured: 12/11/2020 14:40 UTC
Estimated Time of Repair: 12/11/2020 20:00 UTC
Service(s) Restored: 12/11/2020 16:36 UTC

Details:
12/11/2020 14:54 UTC We currently have an outage, troubleshooting is ongoing.
12/11/2020 15:19 UTC A field technician ordered to site for troubleshooting. ETA 4 hours.
12/11/2020 16:44 UTC Outage is resolved and services are restored after the power outage was remedied. If you still experience any issues please contact GlobalConnect Service Desk.

Internetport Problem med ett av våra telefoni system

Vi har ett kort avbrott på ett av våra telefonisystem som drabbar en större del kunder. Problemet kommer att vara åtgärdat inom kort.

Vi ber om ursäkt för besvär detta problem orsakar dig som kund.

IP-Only Fibernät Automatiskt uppdatering: VÄSTRA GÖTALAND

Ticket Number: INC000005624444
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: VÄSTRA GÖTALAND
Occured: 12/11/2020 06:22 UTC
Estimated Time of Repair: 12/11/2020 14:00 UTC
Service(s) Restored: 12/11/2020 12:00 UTC

Details:
12/11/2020 06:49 UTC We currently have an outage, troubleshooting is ongoing.
12/11/2020 06:57 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
12/11/2020 06:58 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
12/11/2020 08:23 UTC Troubleshooting is ongoing. ETR postponed.
12/11/2020 09:34 UTC Sub-provider reports that a hardware fault have been located in their network. Replacement unit has been ordered.
12/11/2020 10:52 UTC Awaiting delivery of replacement equipment and parts.
12/11/2020 11:55 UTC Awaiting delivery of replacement equipment and parts.
12/11/2020 12:06 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
12/11/2020 12:26 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: NORWAY, OSLO

Ticket Number: 000000000978526
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: NORWAY, OSLO
Occured: 12/11/2020 04:57 UTC
Estimated Time of Repair: 12/11/2020 09:00 UTC
Service(s) Restored: 12/11/2020 08:30 UTC

Details:
12/11/2020 04:59 UTC We currently have an outage, troubleshooting is ongoing.
12/11/2020 05:10 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
12/11/2020 07:43 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
12/11/2020 08:31 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
12/11/2020 11:00 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

Wednesday 11th November 2020

IP-Only Fibernät Automatiskt uppdatering: CENTRAL

Ticket Number: 978251
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: INTERMITTENT OUTAGES
Location: CENTRAL
Occured: 11/11/2020 18:27 UTC
Estimated Time of Repair: 11/11/2020 22:00 UTC
Service(s) Restored: 11/11/2020 21:15 UTC

Details:
11/11/2020 18:54 UTC We currently have an outage, troubleshooting is ongoing.
11/11/2020 20:47 UTC Troubleshooting with third line is still ongoing.
11/11/2020 21:42 UTC Services are restored but the cause is unknown. The services are being monitored and troubleshooting is continued to find the cause of the incident, but is believed to be a memory leak in a central equipment.

IP-Only Fibernät Automatiskt uppdatering: FINLAND - KUOPIO

Ticket Number: 000000000978092
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: FINLAND – KUOPIO
Occured: 11/11/2020 14:51 UTC
Estimated Time of Repair: 11/11/2020 18:00 UTC
Service(s) Restored: 11/11/2020 19:00 UTC

Details:
11/11/2020 14:54 UTC We currently have an outage, troubleshooting is ongoing.
11/11/2020 15:33 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
12/11/2020 03:09 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: DUVED

Ticket Number: 000000000977876
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: DUVED
Occured: 11/11/2020 11:02 UTC
Estimated Time of Repair: 12/11/2020 16:00 UTC
Service(s) Restored: 12/11/2020 14:13 UTC

Details:
11/11/2020 11:29 UTC We currently have an outage, troubleshooting is ongoing.
11/11/2020 11:44 UTC Fibercut has been confirmed. Technicians has been booked and will repair the cable tomorrow.
12/11/2020 13:17 UTC Technicians have excavated and replaced cable as existing was to badly damaged to splice. Splicing is underway, ETR remains the same.
12/11/2020 14:14 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: HEBY

Ticket Number: 000000000977631
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: HEBY
Occured: 11/11/2020 07:13 UTC
Estimated Time of Repair: 11/11/2020 22:59 UTC
Service(s) Restored: 11/11/2020 19:35 UTC

Details:
11/11/2020 07:30 UTC We currently have an outage, troubleshooting is ongoing.
11/11/2020 08:32 UTC A field technician dispatched to continue troubleshooting. ETA 4 hours
11/11/2020 10:48 UTC Cable fault detected. Technicians are working on remedying the issue.
11/11/2020 14:03 UTC Technician has begun splicing the fiber.
11/11/2020 18:02 UTC Repair work is ongoing.
12/11/2020 03:33 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: GERMANY - HAMBURG

Ticket Number: 000000000977573
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: GERMANY – HAMBURG
Occured: 11/11/2020 05:00 UTC
Estimated Time of Repair: 11/11/2020 11:00 UTC
Service(s) Restored: 11/11/2020 09:00 UTC

Details:
11/11/2020 05:38 UTC We currently have an outage following a planned work, troubleshooting is ongoing.
11/11/2020 06:12 UTC A hardware fault detected. Replacement unit has been ordered.
11/11/2020 08:42 UTC Services are restored. Awaiting confirmation from sub provider that the outage is solved to close this ticket.
11/11/2020 09:47 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.

Tuesday 10th November 2020

IP-Only Fibernät Automatiskt uppdatering: Söderköping

Ticket Number: 000000000977363
Business Area: DATACOMMUNICATIONS
Status: Ongoing
Fault Type: OUTAGE
Location: Söderköping
Occured: 10/11/2020 17:28 UTC
Estimated Time of Repair: 11/11/2020 20:00 UTC
Service(s) Restored: 2020-11-11 12:58

Details:
10/11/2020 17:28 UTC We currently have an outage, troubleshooting is ongoing.
10/11/2020 17:40 UTC A field technician ordered to site for troubleshooting.
11/11/2020 23:40 UTC Further troubleshooting will continue during daytime

IP-Only Fibernät Automatiskt uppdatering: ÄLVSBYN

Ticket Number: 000000000977087
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÄLVSBYN
Occured: 10/11/2020 06:48 UTC
Estimated Time of Repair: 10/11/2020 17:00 UTC
Service(s) Restored: 10/11/2020 15:48 UTC

Details:
10/11/2020 06:53 UTC We currently have an outage, troubleshooting is ongoing.
10/11/2020 07:07 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
10/11/2020 10:26 UTC Repair work is ongoing.
10/11/2020 15:48 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: ÖSTHAMMAR, TIERP

Ticket Number: 000000000976891
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: ÖSTHAMMAR, TIERP
Occured: 10/11/2020 09:00 UTC
Estimated Time of Repair: 10/11/2020 13:00 UTC
Service(s) Restored: 10/11/2020 09:03 UTC

Details:
10/11/2020 09:05 UTC We currently have an outage, troubleshooting is ongoing.
10/11/2020 09:06 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.

IP-Only Fibernät Automatiskt uppdatering: NORGE

Ticket Number: 000000000976774
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: NORGE
Occured: 10/11/2020 08:09 UTC
Estimated Time of Repair: 10/11/2020 21:00 UTC
Service(s) Restored: 10/11/2020 18:00 UTC

Details:
10/11/2020 08:10 UTC We currently have an outage, troubleshooting is ongoing.
10/11/2020 09:52 UTC A field technician ordered to site for troubleshooting.
10/11/2020 15:22 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider.
10/11/2020 18:02 UTC All services are restored.

IP-Only Fibernät Automatiskt uppdatering: ÄLVSBYN

Ticket Number: INC000005624196
Business Area: DATACOMMUNICATIONS
Status: ONGOING
Fault Type: OUTAGE
Location: ÄLVSBYN
Occured: 10/11/2020 06:48 UTC
Estimated Time of Repair: 10/11/2020 17:00 UTC
Service(s) Restored:

Details:
10/11/2020 06:53 UTC We currently have an outage, troubleshooting is ongoing.
10/11/2020 07:07 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
10/11/2020 10:26 UTC Repair work is ongoing.
10/11/2020 15:48 UTC All services are restored.