Ticket Number: INC1001096
Business Area: DATACOMMUNICATIONS
Fault Type: OUTAGE
Occured: 04/05/2021 11:23 UTC
Estimated Time of Repair: 05/05/2021 03:00 UTC
Service(s) Restored: 05/05/2021 00:20 UTC
04/05/2021 11:34 UTC We currently have an outage, troubleshooting is ongoing.
04/05/2021 11:59 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
04/05/2021 14:01 UTC A disturbance detected in our sub provider’s network. Repair is ongoing. ETR has been pushed back
04/05/2021 19:52 UTC Technician confirms cable cut and excavation work is required. The cable repair is estimated to start 00:01 and services will gradually be restored during the night.
05/05/2021 00:22 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.