Ticket Number: INC1001089
Business Area: DATACOMMUNICATIONS
Fault Type: OUTAGE
Occured: 03/05/2021 21:35 UTC
Estimated Time of Repair: 05/05/2021 02:00 UTC
Service(s) Restored: 04/05/2021 22:02 UTC
03/05/2021 21:50 UTC We currently have an outage, troubleshooting is ongoing.
03/05/2021 21:58 UTC Troubleshooting is ongoing.
03/05/2021 22:56 UTC A field technician ordered to site for troubleshooting. ETA 4 hours [byt efter SLA]
03/05/2021 23:54 UTC A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider
04/05/2021 04:46 UTC Technician confirms cable cut and excavation work is ongoing.
04/05/2021 09:12 UTC The fibrebreak is close to a railroad and the splicing team will have to wait until no trains are passing by on the rails. The sub proveider will continue the repair tonight between 21:40 – 04:00 when there are no more passing trains. We are awaiting more updates from the subprovider tonight.
04/05/2021 10:11 UTC Technician has found the fault location and is collecting authorized personell for tonight work.
Next update will be provided during the night or when we receive new information.
04/05/2021 19:47 UTC Repair work is ongoing.
04/05/2021 22:46 UTC All services are restored.