Ticket Number: INC1001080
Business Area: DATACOMMUNICATIONS
Fault Type: OUTAGE
Occured: 03/05/2021 04:45 UTC
Estimated Time of Repair: 03/05/2021 09:00 UTC
Service(s) Restored: 03/05/2021 08:25 UTC
03/05/2021 05:03 UTC We currently have an outage, troubleshooting is ongoing.
03/05/2021 05:31 UTC A field technician ordered to site for troubleshooting.
03/05/2021 06:46 UTC Technician has been delayed due to traffic.
03/05/2021 07:32 UTC Technician discovered the cooling unit in the room was off which caused equipment to shut down. All services are restored. The temperature is being monitored by technician on site to confirm it has returned to normal values.
03/05/2021 08:25 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.