Ticket Number: INC1001070
Business Area: DATACOMMUNICATIONS
Fault Type: OUTAGE
Occured: 01/05/2021 06:24 UTC
Estimated Time of Repair: 01/05/2021 18:30 UTC
Service(s) Restored: 01/05/2021 18:07 UTC
01/05/2021 06:40 UTC We currently have an outage, troubleshooting is ongoing.
01/05/2021 07:25 UTC A field technician dispatched to continue troubleshooting. ETA 2 hours
01/05/2021 08:01 UTC A hardware fault detected. Replacement unit has been ordered.
01/05/2021 08:45 UTC Replacement unit is being transported.
01/05/2021 12:44 UTC Awaiting delivery of replacement equipment and parts.
01/05/2021 16:21 UTC Awaiting delivery of replacement equipment and parts.
01/05/2021 17:13 UTC Replacement equipment and parts have arrived. Field technician is enroute to site.
01/05/2021 18:07 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.