Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2346951
Fault type: Faulty network element
Description: Multiple customer affecting fault
Location: Söråker
Occured: 2025-01-06 15:10 CET/CEST
Service(s) restored: 2025-01-08 11:01 CET/CEST
History:
2025-01-07 17:41 – Spare parts has been order and will be delivered tomorrow // Reservdelar har blivit beställda och beräknas att anlända imorgon.
2025-01-07 06:06 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2025-01-06 18:04 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.