Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2346432
Fault type: Faulty network element
Description: Multiple customer affecting fault
Location: Holmsund
Occured: 2025-01-04 16:33 CET/CEST
Service(s) restored: 2025-01-10 12:18 CET/CEST
History:
2025-01-10 12:18 – Outage is resolved and services are restored after the hardware replacement. // Driftstörning avhjälpt och tjänster återställda efter hårdvarubyte.
2025-01-05 13:53 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider. // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör.
2025-01-05 08:07 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-01-04 19:15 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.