Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2306630
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Finland – Vantaa
Occured: 2024-09-30 08:27 CET/CEST
Service(s) restored: 2024-10-01 15:09 CET/CEST
History:
2024-10-01 17:14 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
RFO:
What caused the fault?
– Faulty cable
How was the fault fixed?
– Sub-provider fixed the cable.
Is this a permanent solution?
– Yes
2024-10-01 11:13 – Subprovider is troubleshooting. // Underleverantör felsöker.
2024-09-30 17:24 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2024-09-30 09:11 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår