Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2305731
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Sundbyberg
Occured: 2024-09-26 19:54 CET/CEST
Service(s) restored: 2024-09-30 16:11 CET/CEST
History:
2024-09-30 16:10 – Outage is resolved and services are restored. // Driftstörning avhjälpt och tjänster återställda.
RFO:
What was the fault?
– Cable breakage.
What caused the fault?
– Rat chewed the fiber.
How was the fault fixed?
– Sub-provider repaired their cable.
Is this a permanent solution?
– Yes
2024-09-30 07:50 – Subprovider is troubleshooting. // Underleverantör felsöker.
2024-09-27 16:01 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2024-09-27 06:12 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2024-09-26 20:43 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.