Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2189558
Fault type: Fiber break
Description: Multiple customer affecting fault
Location: Katrineholm
Occured: 2023-11-20 12:05 CET/CEST
Service(s) restored: 2023-11-20 18:00 CET/CEST
History:
2023-11-20 18:06 – Outage is resolved and services are restored after the cable fault was fixed. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades.
2023-11-20 15:20 – Cable fault detected. Technicians are working on remedying the issue. // Kabelfel lokaliserat. Tekniker arbetar med att avhjälpa felet.
2023-11-20 13:54 – A disturbance detected in our sub provider’s network. Troubleshooting is ongoing with sub provider // Felet har lokaliserats vara hos vår underleverantör. Felsökning pågår med underleverantör
2023-11-20 13:49 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.