Ticket Number: 000000001029629
Business Area: DATACOMMUNICATIONS
Fault Type: INTERMITTENT OUTAGES
Occured: 19/02/2021 07:00 UTC
Estimated Time of Repair: 19/02/2021 11:00 UTC
Service(s) Restored: 19/02/2021 08:07 UTC
19/02/2021 08:12 UTC We currently have an outage that affects customers with remote desktop services, troubleshooting is ongoing.
19/02/2021 08:27 UTC A configurations change made at 09:07, services are beginning to look stable after that. Third line and NOC are monitoring the affected router for a while.
19/02/2021 10:53 UTC Outage is resolved and services are restored after the configuration error was remedied. If you still experience any issues please contact GlobalConnect Service Desk.