Ticket Number: 000000001029464
Business Area: DATACOMMUNICATIONS
Fault Type: OUTAGE
Location: SKÖVDE / LIDKÖPING
Occured: 18/02/2021 15:44 UTC
Estimated Time of Repair: 19/02/2021 01:15 UTC
18/02/2021 15:57 UTC We currently have an outage, troubleshooting is ongoing by subprovider.
They have informed us that a damaged fiber cable will have to be replaced immediately. We belive that your service will go down sometime in the next two hours. We have been granted priority, and our fiber will be re-spliced again as soon as possible. We will get back to you with an update regarding an ETR.
18/02/2021 18:17 UTC Technician begin splicing the fiber 20:00 CET. ETR 02:00 6 hours to complete the work.
18/02/2021 19:42 UTC Technician has begun splicing the fiber.
19/02/2021 01:21 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.