Ticket Number: 000000001009711
Business Area: DATACOMMUNICATIONS
Fault Type: OUTAGE
Occured: 14/01/2021 09:17 UTC
Estimated Time of Repair: 14/01/2021 18:00 UTC
Service(s) Restored: 14/01/2021 17:35 UTC
14/01/2021 09:21 UTC We currently have an outage, troubleshooting is ongoing.
14/01/2021 10:11 UTC A field technician ordered to site for troubleshooting. ETA 4 hours
14/01/2021 13:40 UTC A hardware fault detected. Replacement unit has been ordered.
14/01/2021 14:15 UTC Awaiting delivery of replacement equipment and parts.
14/01/2021 17:19 UTC Technician initiates work to replace hardware.
14/01/2021 17:57 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.