Ticket Number: 000000001009189
Business Area: DATACOMMUNICATIONS
Fault Type: OUTAGE
Occured: 13/01/2021 15:26 UTC
Estimated Time of Repair: 14/01/2021 01:00 UTC
Service(s) Restored: 14/01/2021 00:55 UTC
13/01/2021 15:37 UTC We currently have an outage, troubleshooting is ongoing.
13/01/2021 16:12 UTC A field technician dispatched to continue troubleshooting. ETA 4 hours
13/01/2021 21:08 UTC Cable fault detected. Technicians are working on remedying the issue.
13/01/2021 22:16 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
14/01/2021 00:55 UTC Outage is resolved and services are restored. If you still experience any issues please contact GlobalConnect Service Desk.