Ticket Number: 000000001009094
Business Area: DATACOMMUNICATIONS
Fault Type: OUTAGE
Occured: 13/01/2021 14:04 UTC
Estimated Time of Repair: 15/01/2021 11:00 UTC
Service(s) Restored: 15/01/2021 13:00 UTC
13/01/2021 14:25 UTC We currently have an outage, troubleshooting is ongoing.
13/01/2021 16:12 UTC A field technician dispatched to continue troubleshooting. ETA 4 hours
13/01/2021 18:09 UTC Suspected cable fault. Troubleshooting is ongoing.
13/01/2021 21:09 UTC Technician measured location of potential cable cut. Technician is on his way to locate fault.
13/01/2021 22:51 UTC The estimated time of repair is pushed back because the fault was more substantial than initial estimates.
14/01/2021 07:16 UTC Troubleshooting was halted during the night due to darkness and snow. Technician will be sent out during the morning to continue troubleshooting. Estimated time of repair has been pushed back.
14/01/2021 10:16 UTC A field technician dispatched to continue troubleshooting. ETA 2 hours
14/01/2021 15:01 UTC The estimated time of repair is pushed back because we currently have staffing shortage and the fault was more substantial than initial estimates.
15/01/2021 08:41 UTC A field technician has been dispatched during the morning to continue troubleshooting.
15/01/2021 08:57 UTC Cable fault detected. Technicians are working on remedying the issue.
15/01/2021 13:14 UTC Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk.