Monday 11th January 2021

IP-Only Fibernät Automatiskt uppdatering: VÄSTERÅS

Ticket Number: INC000005628864
Business Area: DATACOMMUNICATIONS
Status: RESOLVED
Fault Type: OUTAGE
Location: VÄSTERÅS
Occured: 11/01/2021 20:56 UTC
Estimated Time of Repair: 12/01/2021 11:00 UTC
Service(s) Restored: 12/01/2021 11:01 UTC

Details:
11/01/2021 21:11 UTC We currently have an outage, troubleshooting is ongoing.
11/01/2021 21:29 UTC A field technician ordered to site for troubleshooting. ETA 2021-01-12 01:00 CET
11/01/2021 23:36 UTC Technician initiates work on site, Troubleshooting begins.
12/01/2021 00:57 UTC Troubleshooting is ongoing.
New ETR: 2021-01-12 06:00 CET
12/01/2021 01:23 UTC Suspected cable fault, the cable is owned by our subprovider. a ticket has been raised towards our subprovider.
New ETR: 2021-01-12 08:00
12/01/2021 06:10 UTC Troubleshooting is ongoing.
New ETR: 2021-01-12 12:00
12/01/2021 11:04 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.