Ticket Number: 000000001007477
Business Area: DATACOMMUNICATIONS
Fault Type: OUTAGE
Location: ESKILSTUNA, ERLANGEN
Occured: 11/01/2021 08:33 UTC
Estimated Time of Repair: 11/01/2021 15:00 UTC
Service(s) Restored: 11/01/2021 15:02 UTC
11/01/2021 08:36 UTC We currently have an outage, troubleshooting is ongoing.
11/01/2021 08:47 UTC A field technician ordered to site for troubleshooting.
11/01/2021 10:02 UTC A hardware fault detected. Replacement unit has been ordered.
11/01/2021 10:46 UTC Network traffic diverted. Awaiting confirmation from sub provider that the outage is solved.
11/01/2021 11:57 UTC Sub provider and customers confirm issue remains. Troublshooting is ongoing.
11/01/2021 12:47 UTC Technician have replaced the faulty hardware and traffic has been rerouted to the original path.
11/01/2021 13:50 UTC Troubleshooting is ongoing with our sub provider.
11/01/2021 15:02 UTC Services are restored. Verification of solution is in progress to isolate possible secondary faults.
12/01/2021 09:07 UTC No futher issues reported or detected. Case is closed. If you still experience any issues please contact GlobalConnect Service Desk.