Ticket Number: 000000001006798
Business Area: DATACOMMUNICATIONS
Fault Type: OUTAGE
Occured: 08/01/2021 07:03 UTC
Estimated Time of Repair: 08/01/2021 13:00 UTC
Service(s) Restored: 08/01/2021 12:21 UTC
08/01/2021 07:58 UTC We currently have an outage, troubleshooting is ongoing.
08/01/2021 09:28 UTC A field technician ordered to site for troubleshooting.
08/01/2021 10:47 UTC A hardware fault detected. Replacement unit has been ordered.
08/01/2021 11:11 UTC Awaiting delivery of replacement equipment and parts.
08/01/2021 12:02 UTC Technician initiates work to replace hardware.
08/01/2021 12:25 UTC Outage is resolved and services are restored after the hardware replacement. If you still experience any issues please contact GlobalConnect Service Desk.