Thursday 8th December 2022

IP-Only Fibernät Automatiskt uppdatering: Helsinki

Disturbance resolved and services restored. If you are still experiencing issues with your service please contact GlobalConnect support.

Ticket number: INC2079478
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Helsinki

Occured: 2022-12-08 09:30 CET/CEST
Service(s) restored: 2022-12-08 20:36 CET/CEST

History:
2022-12-08 17:52 – Excavation has been completed and new cable has been installed. Splicing team is preparing to being splicing. Splicing is estimated to complete around 23:00 CET.
2022-12-08 12:58 – Fiberteam is on location. Excavation of damaged cable is in progress. // Fiberteam på plats. Framgrävning av den skadade kabel pågår.
2022-12-08 11:34 – Fibercut has been located. Fiberteam has been called out. // Fiberbrott lokaliserat. Fiberteam har inkallats,
2022-12-08 11:07 – Suspected cable fault. Troubleshooting is ongoing. // Felet misstänks bero på ett kabelfel. Felsökning pågår.
2022-12-08 10:18 – GlobalConnect NOC has escalated the incident to 3rd line. Troubleshooting is ongoing. // GlobalConnect NOC har eskalerat ärendet till third line. Felsökning pågår.
2022-12-08 10:04 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.